Ratings based on 761 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller from London

Nice hotel-good location-great breakfast buffet.

Posted 29-Apr-2016
Great location for visiting Brandenburg Gate, Reichstag, Checkpoint Charlie, the Topography of Terror (very informative museum). Would stay at this hotel again if visiting Berlin.
5 out of 5
by A verified traveller from Brazil

Location is perfect, many restaurants

Posted 12-Apr-2016
Bed Excellent, pillows too, TV etc Excellent breakfast
Comment from Hotel Management
16-Apr-2016 by Hotel Management, Hotel Management
Dear Guest, Let me thank you for your recent stay with us! I am glad that you enjoyed your bed as well as the breakfast selection and I hope that you had a memorable time in the beautiful German capital. The entire team looks forward to welcoming you back soon and remains at your disposal for any questions or wishes. Best regards Benno Geruschkat General Manager
5 out of 5
by A verified traveller from Norway

Meget bra og sentralt

Posted 10-Apr-2016
Et bra hotell. Hotellet har egentlig ingenting som trekker ned. Det som trekker opp er en meget bra frokost og hyggelige og profesjonelt personell. Alt står til 5 stjerner.
Comment from Hotel Management
14-Apr-2016 by Hotel Management, Hotel Management
Dear Guest, I would like to thank you for this kind review and your notes regarding the breakfast selection and the service received from our staff. I am delighted to learn that you enjoyed your stay with us and I hope that we were able to make your visit to Berlin a memorable one. The entire team looks forward to welcoming you back soon and remains at your disposal for any questions or wishes. Kind regards, Benno Geruschkat, General Manager
5 out of 5
by A verified traveller

Perfect centraal

Posted 08-Apr-2016
Pros: centraal, netjes
Location: centraal gelegen ten opzicht van bezienswaardigheden en openbaar vervoer, goede restaurants in de omgeving
Centraal, goed bereikbaar, voldoende te doen in de omgeving en goed restaurant.
4 out of 5
by A verified traveller

Hübsches Hotel

Posted 24-Mar-2016
Nettes Hotel mit super freundlichem Service. Die Zimmer sind geräumig und sehr ordentlich und sauber!! Das Hotel ist zentral gelegen und super geeignet, für einen Städtetrip!!!
Comment from Hotel Management
03-Apr-2016 by Hotel Management, Hotel Management
Sehr geehrter Gast, Vielen Dank für Ihren kürzlichen Aufenthalt im Grand Hyatt Berlin und für Ihre positive Bewertung in Bezug auf Ihr Zimmer und die Lage des Hotels. Es freut mich sehr, dass der Service unserer Mitarbeiter zu Ihrer vollsten Zufriedenheit war und das gesamte Team würde sich freuen, Sie bald wieder bei uns begrüßen zu dürfen. Sollten Sie in der Zwischenzeit Fragen oder Wünsche haben, stehen wir Ihnen jederzeit gerne zur Seite. Beste Grüße, Benno Geruschkat, General Manager
4 out of 5
by A verified traveller

Central location in Berlin; helpful staff.

Posted 22-Mar-2016
Pros: Location and helpful staff.
Cons: Uncomfortable bed. Strange lights that were a bit hard to manage as we wanted.
Location: Central in Berlin, easy to walk to nearby Tiergarten and other major Berlin sites. Close to public transportation -- easy to get around.
Bed was a bit uncomfortable, but otherwise we had a lovely experience.
4 out of 5
by A verified traveller

Tolles Hotel

Posted 21-Mar-2016
Super komfortables Hotel in guter Lage. Shopping und Ausflugsmöglichkeiten nahe gelegen. Die Zimmer sind sehr geräumig und Sauber und das Personal ist weltklasse!!
Comment from Hotel Management
28-Mar-2016 by Hotel Management, Hotel Management
Sehr geehrter Gast, ich danke Ihnen herzlich für Ihren vergangenen Besuch und die damit verbundene Bewertung. Es freut mich sehr, dass die Lage des Hotels, die Ausstattung der Zimmer und besonders der Service unseres Teams Sie überzeugen konnten und ich hoffe, Sie hatten eine großartige Zeit in der Hauptstadt. Wir freuen uns auf Ihren nächsten Aufenthalt und stehen Ihnen jederzeit gerne zur Seite. Beste Grüße, Benno Geruschkat, Generaldirektor
5 out of 5
by A verified traveller

great hotel right in the centre of Berlin

Posted 08-Mar-2016
Pros: The room was lovely. the spa was great and got us in the night we arrived. the cocktail bar was good as well.
Cons: The breakfast if you are going to ask 39 euros I want something special !
Location: 20 minutes to the brandenburg gate and about the same to checkpoint charlie and potsdam platz is minutes where ther is also a station.
Walking distance to a lot of the sights and train station. Good restaurants in the hotel and around it . I thought the buffet breakfast is over priced .
5 out of 5
by A verified traveller

Top Service und Lage

Posted 15-Feb-2016
Pros: Die Räume nach Innen sehr ruhig, nach Außen tolles Panorama.
Bester Service und gute Lage in der Berliner City. Immer ein freundliches Team, Wünsche werden, wenn möglich gern erfüllt. Wer fürs Hotel keinen Stress will ist hier genau richtig.
Comment from Hotel Management
21-Feb-2016 by Hotel Management, Hotel Management
Sehr geehrter Gast, Vielen Dank für Ihren kürzlichen Aufenthalt und für Ihre lieben Worte bezüglich der Freundlichkeit und Hilfsbereitschaft unseres Teams. Das ist ein tolles Kompliment, welches ich gerne weitergeben werde. Es ist schön, dass Ihr Zimmer sowie die Lage des Hotels zu Ihrer vollsten Zufriedenheit waren und dass Sie sich bei uns rundum wohl gefühlt haben. Wir freuen uns bereits auf Ihren nächsten Besuch und stehen Ihnen jederzeit gerne zur Seite, wenn Sie in der Zwischenzeit Fragen oder Wünsche haben. Mit freundlichen Grüßen, Benno Geruschkat, General Manager
5 out of 5
by A verified traveller from London

Amazing Hotel !

Posted 07-Feb-2016
Pros: Swimming Pool, Jacuzzi.
Cons: The level of dust in the rooms
Location: Everything is close by.
The location of the hotel is amazing. Potsdamerplatz is a really cool modern place. The pictures of the exterior of the hotel simply does not do it justice. There are restaurants everywhere, in close proximity to the hotel. The train station is super close as well as well as a shopping centre. The swimming pool, sauna.... was really world class. Having always been to 5 Star establishments such as the Ritz, Shangri-La... I was really surprised by the ambience and quality of the pool and jacuzzi. It is worth noting that it has undergone recent refurbishment. Also not exactly a negative but the hotel has more of a park hyatt style rather than grand hyatt, however this would not stop me coming here again.
Comment from Hotel Management
18-Feb-2016 by Hotel Management, Hotel Management
Dear Guest, Let me thank you for your recent stay and for having taken the time to share these kind words with us. I am glad to learn that you enjoyed the location of the hotel and that the Club Olympus Spa & Fitness completely met your needs and expectations. However, I would like to apologize for the inconveniences caused regarding the cleanliness of your room and please be assured that this does not reflect the high standards which you quite rightly expected to find at Grand Hyatt Berlin. All in all it sounds like you had a wonderful time in the beautiful German capital and we would be pleased to welcome you back soon. Should you have any further concerns, questions or wishes, please do not hesitate to contact us at any time. Best regards, Benno Geruschkat, General Manager