Ratings based on 812 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Great location. Quiet but in the City Center.

Posted 24-Jul-2016
Very efficient. Minimalist atmosphere but definite 5 star. Quiet location but in the middle of the City.
5out of 5
by A verified traveller

Loved my stay in Hyatt Grand Berlin

Posted 24-Jul-2016
Pros: everything
It is a fabulous hotel on Potsdamer Platz and one can easily walk down to major attractions. Rooms are very good and designed in a very user friendly way. Breakfast was very good.
5out of 5
by A verified traveller from UK

Super hotel in a super location

Posted 19-Jul-2016
Pros: The friendliness of the staff, the efficiency with which the hotel is run and the location.
Cons: The bedroom lighting - see above.
Location: There is so much to do - a magnificent art museum complex just round the corner, the public transport links are brilliant and easy to use.
The staff were welcoming, friendly and everything was excellent, apart from one thing. The blackout blinds were stuck and the room was in total darkness apart from the fact that whoever designed the room ensured that all the lights are on or off, so if one person goes to bed early, the second person wakes them, not just by the loud buzzing of the door lock but by all the lights coming on as they enter. We spoke of the blinds problem and the wonderful staff tried to get it resolved as quickly as they could. Gabriella in particular was very kind - when I was unwell, she had toast sent to the room. We could not fault anything about this hotel - it is in a great location, quiet but in easy walking distance of shops, bars and restaurants and of course, spotlessly clean and well run - BUT please adjust the lighting. Either you go to the bathroom in pitch black or every light comes on as if you've gone on stage and it's not good.
5out of 5
by A verified traveller

Nach wie vor eine der besten Adressen Berlins

Posted 05-Jul-2016
Sehr angenehmer Aufenrhalt die Mitaebeiter des Hotels machten den Aufenrhalt zu 5 Sternen Danke für den tollen Servive
Comment from Hotel Management
11-Jul-2016 by Hotel Management, Hotel Management
Sehr geehrter Gast, herzlichen Dank für Ihren kürzlichen Aufenthalt im Grand Hyatt Berlin und Ihre positive Bewertung. Ich freue mich sehr, dass vor allem der Service unserer Mitarbeiter zu Ihrer vollsten Zufriedenheit war und Sie sich bei uns wohlfühlen konnten. Ihre Worte sind ein tolles Kompliment für das gesamte Team. Wir würden uns sehr freuen, Sie bald wieder bei uns zu begrüßen und sollten Sie in der Zwischenzeit Fragen oder Wünsche haben, sind wir jederzeit gerne für Sie da. Beste Grüße, Benno Geruschkat, General Manager
5out of 5
by A verified traveller

Tolles Hotel für Städtetrip

Posted 25-Jun-2016
Location: Das Hotel befindet sich am Tiergarten, Museumsinsel, Regierungsviertel, Brandenburger Tor usw sind gut zu Fuß zu erreichen.
Das Zimmer war toll, das Frühstück ebenfalls, die Betten sind bequem. Wir waren sehr zufrieden.
Comment from Hotel Management
29-Jun-2016 by Hotel Management, Hotel Management
Sehr geehrter Gast, vielen Dank für Ihren kürzlichen Besuch und für Ihre positive Bewertung bezüglich Ihres Zimmers, der Lage des Hotels und der Frühstücksauswahl in unserem Hause. Es freut mich sehr zu erfahren, dass Sie sich bei uns wohlfühlen konnten und ich hoffe, dass Sie eine rundum angenehme Zeit in Berlin hatten. Wir würden uns sehr freuen, Sie bald wieder bei uns zu begrüßen und sollten Sie Fragen oder Wünsche haben, zögern Sie bitte nicht, uns jederzeit zu kontaktieren. Beste Grüße Benno Geruschkat General Manager
5out of 5
by A verified traveller

Bellissimo albergo

Posted 23-Jun-2016
Albergo molto recente e moderno di design ottimo ristorante e validissimo concierge tranquillo e in ottima posizione è bella piscina
5out of 5
by A verified traveller from USA

Great hotel - Great Location

Posted 22-Jun-2016
I will definitely stay here again. Great location. Free WiFi. Great breakfast buffet. Nice room with comfortable bed. Starbucks, Deutsche Bank (ATM, currency exchange), shopping mall across the street, and easy access to many tourist sights. And cheaper than the Ritz. What more are you looking for?
Comment from Hotel Management
01-Jul-2016 by Hotel Management, Hotel Management
Dear Guest, Thank you for your recent stay with us and for your kind words regarding your room, the breakfast selection and the location of the hotel. It is great that you visited some places around which you enjoyed and we would be pleased to welcome you back soon. Should you have any questions or wishes, please just let us know and we will be happy to assist at any time. Best regards Benno Geruschkat General Manager
5out of 5
by A verified traveller

Sauberes Hotel, direkt im Zentrum

Posted 19-Jun-2016
Ein super Hotel, direkt im Zentrum. Das Hotel Personal ist super freundlich
Comment from Hotel Management
23-Jun-2016 by Hotel Management, Hotel Management
Sehr geehrter Gast, vielen Dank, dass Sie für Ihren kürzlichen Besuch in der deutschen Hauptstadt das Grand Hyatt Berlin gewählt haben. Es ist schön, dass die Lage des Hotels wie auch der Service unserer Mitarbeiter Ihren Wünschen und Vorstellungen entsprechen konnten und wir freuen uns schon jetzt auf Ihren nächsten Besuch! Beste Grüße Benno Geruschkat General Manager
5out of 5
by A verified traveller from glasgow

Excellent central hotel

Posted 14-Jun-2016
Excellent service throughout our stay. Staff could not have been more helpful. Great location in heart of city.
Comment from Hotel Management
17-Jun-2016 by Hotel Management, Hotel Management
Dear Guest, Thank you very much for your recent stay and your positive feedback in regards to the location of the hotel and especially the overall service of our staff. It is a great motivation to learn that you felt comfortable and we would be happy to welcome you back soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Kind regards Benno Geruschkat General Manager
5out of 5
by A verified traveller

Great location and service

Posted 14-Jun-2016
Excellent service. Good restaurant and bar with amazing spa faculties!