Indoor pool, pool loungers

Reviews of Grand Hyatt Berlin

5 out of 5
Grand Hyatt Berlin
Marlene-Dietrich-Platz 2, Berlin, BE

Reviews

9.4

Exceptional

Rating 10 - Excellent. 718 out of 1006 reviews" "
Rating 8 - Good. 230 out of 1006 reviews" "
Rating 6 - Okay. 38 out of 1006 reviews" "
Rating 4 - Poor. 13 out of 1006 reviews" "
Rating 2 - Terrible. 7 out of 1006 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with 2 restaurants and a nice pool on top floor. Very friendly staff.
Stayed 1 night in Mar 2024
Response from Grand Hyatt Berlin on 28 Mar 2024
Dear Marina,thank you so much for your kind feedback! We are thrilled to hear that you enjoyed your stay at Grand Hyatt Berlin. Providing excellent service and ensuring our guests have a memorable experience are our top priorities.We are delighted that you liked our restaurants and rooftop pool. It is also wonderful to know that you appreciated our culinary offerings and the amenities our hotel has to offer.Your praise for our friendly teams means a lot to us. Ensuring our guests feel welcome and well taken care of is paramount, and it's gratifying to hear that our efforts are recognized.Thank you again for your valuable feedback and for taking the time to share your experience with us. We look forward to welcoming you back soon for another enjoyable stay.Best regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

John, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great attention to small details
Stayed 5 nights in Mar 2024
Response from Jan Peter van der Ree on 22 Mar 2024
Dear John,Thank you for your feedback! We appreciate your recognition of our attention to small details. At Grand Hyatt Berlin, we strive to ensure that every aspect of your stay is carefully considered and tailored to provide an exceptional experience. We look forward to welcoming you back for another wonderful stay in the future!With best regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Kamal

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff.
Stayed 3 nights in Feb 2024
Response from Jan Peter van der Ree on 5 Mar 2024
Dear Kamal,Thank you for your fantastic review! We are delighted to hear that you had an excellent experience at our hotel, and we appreciate your kind words about our staff. If you have any specific highlights or suggestions for improvement, please feel free to share. We look forward to welcoming you back for another outstanding stay.Best regards,Jan Peter van der ReeGeneral Manager

8/10 Good

Aviad, New York

Stayed 1 night in Feb 2024
Response from Jan Peter van der Ree on 5 Mar 2024
Dear Aviad,Thank you for taking the time to share your feedback. We're pleased to see that you had a positive experience during your stay. If there are any specific areas where we could improve and earn that extra star for your future visits, please don't hesitate to let us know. We value your input and look forward to hosting you again at Grand Hyatt Berlin.Best regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Scott, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just love the staff and the room is expectional with the classic tub/shower combination so Hyatt xo s.
Stayed 3 nights in Feb 2024
Response from Jan Peter van der Ree on 1 Mar 2024
Dear Scott,Thank you for taking the time to share your positive feedback. We're thrilled to hear that you enjoyed the exceptional service from our staff and found the room to meet your expectations. Your kind words are greatly appreciated.We hope to have the pleasure of welcoming you back for another exceptional stay at Grand Hyatt Berlin.Best regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Doron

Stayed 2 nights in Jan 2024
Response from Jan Peter van der Ree on 22 Mar 2024
Dear Doron,Thank you for your feedback! We're glad to hear that you had a positive experience. If you have any further comments or if there's anything we can improve upon, please don't hesitate to let us know. We hope to welcome you back again soon!Kind regards,Jan Peter van der ReeGeneral Manager

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Grand Hyatt Berlin on 9 Jan 2024
Dear Gavin,thank you so much for your recent stay with us. It is great that everything was to your entire satisfaction. We look forward to your return and remain at your disposal for any questions and wishes.Kind regards,Jan Peter van der ReeGeneral Manager

8/10 Good

martyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good clean hotel in great location with a very comfortable bed. Only downside was the quite relaxing spa was always really busy and full of children so hardly relaxing and sometimes impossible to use.
Stayed 5 nights in Dec 2023
Response from Grand Hyatt Berlin on 9 Jan 2024
Dear martyn, Thank you for your positive review and feedback on your recent stay. We are pleased you enjoyed our clean hotel, great location, and comfortable beds. We apologize for any inconvenience in the spa due to high occupancy, particularly with children. We will address this to ensure a more relaxing experience for our guests. Your feedback is valuable, and we hope to welcome you back for an improved stay in the future.Kind regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Robert Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful state
Stayed 2 nights in Dec 2023
Response from Grand Hyatt Berlin on 5 Jan 2024
Dear Robert Lee,thank you so much for having chosen to stay with us. It is great that everything was to your entire satisfaction and we look forward to your return.With kind regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely big room and fantastic bathroom. Friendly, helpful staff. Good location.
Stayed 2 nights in Dec 2023
Response from Grand Hyatt Berlin on 4 Jan 2024
Dear Deborah,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay, particularly the lovely big room and fantastic bathroom. Our team takes pride in providing friendly and helpful service, and we are thrilled that you found our staff to be just that.It's great to know that the hotel's location met your expectations. If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back in the future!Best regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Abisola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff - very kind and professional. We had a wonderful stay here. No complaints
Stayed 3 nights in Dec 2023
Response from Grand Hyatt Berlin on 4 Jan 2024
Dear Abisola,Thank you for your kind words! We are thrilled to hear that you had an excellent stay and that our staff's kindness and professionalism contributed to your positive experience. It's always rewarding to receive such positive feedback.If you ever have more detailed feedback or if there's anything specific you enjoyed during your stay, please feel free to share. We appreciate your compliments, and we look forward to the pleasure of hosting you again in the future. If there's anything you need or if you have any special requests, don't hesitate to reach out.Warm regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Zhanna

Stayed 1 night in Dec 2023
Response from Jan Peter van der Ree on 1 Feb 2024
Dear Zhanna,Greetings from Grand Hyatt Berlin and many thanks for your recent stay. I'm glad you enjoyed your stay and missed nothing. We look forward to your return in the near future and needless to say, the entire team remains at your disposal for any assistance in the meantime. Best regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Sarah Louise

Stayed 3 nights in Dec 2023
Response from Grand Hyatt Berlin on 19 Dec 2023
Dear Sarah Louise,thank you for having chosen to stay with us. It is great that everything was to your entire satisfaction. My team and I cant wait for your return and we remain at your disposal.Kind regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location
Stayed 6 nights in Dec 2023
Response from Jan Peter van der Ree on 12 Dec 2023
Dear William,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and found our hotel to be great, along with its convenient location. Providing a great experience for our guests is always our top priority.We look forward to welcoming you back on your next visit. If you have any further comments or preferences, feel free to let us know.Best regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Jatinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a superb stay. The only thing that would improve things would be for the pool to be warmer- albeit we stayed in the depths of winter. Would go again!
Stayed 5 nights in Nov 2023
Response from Jan Peter van der Ree on 12 Dec 2023
Dear Jatinder,Thank you for taking the time to share your feedback. We are delighted to hear that you had a superb stay at our hotel. Your comment about the pool temperature in winter is duly noted, and we appreciate your understanding.We look forward to welcoming you again in the future. If there's anything specific you would like for your next visit, please feel free to let us know.Best regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Hari Priya Reddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing!
Stayed 1 night in Nov 2023
Response from Jan Peter van der Ree on 28 Nov 2023
Dear Hari Priya Reddy,Thank you for taking the time to share your positive feedback! We are delighted to hear that your stay was amazing. Providing an exceptional experience for our guests is our top priority.If you have any specific comments or suggestions on how we can make your next visit even more enjoyable, please feel free to share. We look forward to welcoming you back to the Grand Hyatt Berlin for another amazing stay.Warm regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Yoletsys, HIALEAH

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Nice hotel and staff
Stayed 3 nights in Nov 2023
Response from Grand Hyatt Berlin on 24 Nov 2023
Dear Yoletsys,thank you so much for your positive feedback! We're delighted to hear that you found our hotel super nice and our staff to be accommodating. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If there's anything specific you enjoyed about your stay or any suggestions you may have, feel free to let us know. We look forward to welcoming you back for another wonderful stay!Warm regards,Jan Peter van der ReeGeneral Manager

6/10 Okay

Vinh

Travelled with family
Liked: Cleanliness, property conditions & facilities
Our stay was fine. It was a nice hotel however the night we arrived was pandemonium as the German National Football Club was staying in the same hotel as well as the Turkish President staying somewhere very close by. The streets were closed and it was very difficult to find any roads leading to the hotel. Once we arrived, the bellman was nowhere to be found and we waited several mintues. This was fine and understandable as they were probably busy but my main issue was with the front desk. I was not acknowledged at all by the staff while I waiting in line (no one else was waiting). By the time someone acknowledged me, they handed me to someone else who was standing there the whole time without a guest. She could've helped me from the beginning but only helped me when she was prompted. Vietnamese girl, I know because I am Vietnamese. She couldn't speak English well (no big deal but I thought it was an American Hotel) and she also didn't really help. We had a long drive to the hotel, hit with all the traffice and road closure, only for her not to show any empanthy and to tell us to wait outside for the bellman. Went back outside, no bellman was found. Went back inside and met a different gentleman from the front desk who took it upon himself to check me in and also help with our luggage. That was nice. Then we got to check out and the same thing. Staff at the front desk, not helping any guests, and did not acknowledge me in line until I had to say something myself.
Stayed 2 nights in Nov 2023
Response from Grand Hyatt Berlin on 24 Nov 2023
Dear Vinh,Thank you for sharing your recent experience with us. We apologize for any inconvenience you faced during your stay, particularly on the night of your arrival due to unexpected circumstances. We regret the delay in your check-in process and the lack of immediate assistance from our staff at the front desk. We appreciate your understanding that it's essential for our team to provide efficient and empathetic service, regardless of the circumstances.It's heartening to hear that a different team member stepped in to assist with your check-in and luggage. However, we acknowledge the lapses in service during both check-in and check-out, and we assure you that your concerns will be addressed with our team for improvement.We appreciate your feedback, and it serves as a valuable tool for us to enhance our guest experience. We hope you will consider giving us another opportunity to provide you with the exceptional service that we strive to deliver.Warm regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, we had a lovely stay!
Stayed 3 nights in Nov 2023
Response from Grand Hyatt Berlin on 21 Nov 2023
Dear Steven,I sincerely thank you for having chosen to stay with us. It is great that you felt comfortable and that you enjoyed your stay to the fullest. My team and I cant wait for your return. With kind regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities. Conveniently located near the transportation hub at Potsdamer platz.
Stayed 1 night in Nov 2023
Response from Jan Peter van der Ree on 16 Nov 2023
Dear Elizabeth,Thank you for taking the time to share your positive feedback. We are pleased to hear that you enjoyed our facilities and found our location convenient, especially in proximity to the transportation hub at Potsdamer Platz.Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay. If you have any specific preferences or requests for your next visit, please feel free to let us know, and we'll do our best to accommodate them.Safe travels, and we hope to see you again soon!Best regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Jasmanjot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property and friendly staff!
Response from Grand Hyatt Berlin on 8 Nov 2023
Dear Jasmanjot,thank you so much for having chosen to stay with us. It is great that you felt comfortable and that the service of the team was to your expectation. We look forward to your return and remain at your disposal for any questions and wishes.With kind regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Ed

Stayed 1 night in Nov 2023
Response from Grand Hyatt Berlin on 8 Nov 2023
Dear Ed, thank you so much for having chosen to stay with us. It is great that you felt comfortable and that everything was to your entire satisfaction. My team and I look forward to your return and we remain at your disposal for any questions and wishes.With kind regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Grand Hyatt Berlin on 8 Nov 2023
Dear Angela,I sincerely thank you for having chosen to stay with us. It is great that everything was to your satisfaction and that you felt comfortable. My team and I cant wait for your return.With kind regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jan Peter van der Ree on 7 Nov 2023
Dear Matthew,Greetings from Grand Hyatt Berlin and many thanks for your recent stay. I am glad to learn that you felt comfortable and at ease. My team and I already looking forward to welcoming you back soon.With best regards,Jan Peter van der ReeGeneral Manager

8/10 Good

Anton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast times felt stressy - staff stressed, coffee barely drinkable, poached eggs never done to order in 5 days! Premises excellent, desk and club staff impeccable. Bar and restaurant staff hit and miss for attention to detail and service. Area a bit noisy at night. Overall a good place to stay, although a few tweaks would make it excellent.
Stayed 5 nights in Oct 2023
Response from Grand Hyatt Berlin on 30 Oct 2023
Dear Anton, Thank you for sharing your detailed feedback with us. We appreciate your constructive comments, as they help us in our ongoing efforts to enhance the guest experience.We apologize for any inconvenience you experienced during breakfast service, and we will address this with our team to ensure a more relaxed and pleasant atmosphere in the mornings. Your feedback on coffee quality and poached eggs not being prepared to your liking is well-noted, and we will work to improve these aspects of our dining service.On a positive note, we are pleased to hear that you found our premises excellent and that our front desk and club staff provided impeccable service. However, we are sorry to hear that the consistency in service from our bar and restaurant staff was not up to par. We will focus on improving attention to detail and service in these areas.We understand the nighttime noise in the area may have been disruptive, and we appreciate your patience in this matter.Your feedback is valuable to us, and we will use it as a guide to make the necessary tweaks for an even better guest experience in the future.We hope to have the opportunity to welcome you back and demonstrate the improvements we are making. Thank you for choosing to stay with us.Best regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

JACQUELINE, NEW YORK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near lots of historical sites
Stayed 1 night in Oct 2023
Response from Grand Hyatt Berlin on 20 Oct 2023
Dear Jaqueline,thank you so much for having chosen to stay with us. It is great that you liked the location of the hotel and I hope you visited a lot of interesting places in Berlin. My team and I look forward to your return.With kind regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

ROBERT

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, upscale hotel with excellent on-site service and a good food option. Would stay again.
Stayed 1 night in Oct 2023
Response from Jan Peter van der Ree on 11 Oct 2023
Dear Robert,Thank you for your positive review of our hotel. We are delighted to hear that you had a very nice experience and that you found our hotel to be upscale with excellent on-site service and good food options. Your satisfaction is important to us, and we appreciate your feedback.We look forward to welcoming you back in the future. If you have any further comments or requests, please do not hesitate to let us know.Best regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Scott

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
From arrival through departure, the staff is courteous and concerned for your welfare..Kudos, in paticular to the Breakfast staff (Jasmine and Rezwi,) for their attention. Ku
Stayed 5 nights in Oct 2023
Response from Jan Peter van der Ree on 10 Oct 2023
Dear Scott,Thank you so much for your recent stay at Grand Hyatt Berlin. I am delighted to learn that especially the service received was to your entire satisfaction and I will be pleased to pass on your lovely words to the team. We look forward to your return in the near future and needless to say, the entire team remains at your disposal for any assistance in the meantime.With kind regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Jan Peter van der Ree on 11 Oct 2023
Dear Greta,Greetings from Grand Hyatt Berlin and many thanks for your recent stay. I'm glad you enjoyed your stay and missed nothing. My team and I already looking forward to welcoming you back soon.With kind regards,Jan Peter van der ReeGeneral Manager

8/10 Good

Sam

Stayed 3 nights in Oct 2023
Response from Grand Hyatt Berlin on 30 Oct 2023
Lieber Sam,vielen Dank, dass Sie sich für das Grand Hyatt Berlin entschieden haben. Es ist schön, dass Sie sich bei uns wohlgefühlt haben und wir freuen uns schon auf Ihren nächsten Besuch.Mit den besten GrüßenJan Peter van der ReeHoteldirektor

6/10 Okay

Maayan

Travelled with family
Disliked: Staff & service, property conditions & facilities
An old hotel with poor maintenance and inadequate cleanliness. The price and rating are not justified.
Stayed 7 nights in Sep 2023
Response from Jan Peter van der Ree on 6 Oct 2023
Dear Maayan,We appreciate your feedback regarding your recent stay at our hotel. We are truly sorry to hear that you did not have a satisfactory experience during your visit. We take your comments seriously, and we apologize for any inconvenience you encountered due to maintenance issues and cleanliness concerns. This does not reflect the high standards we strive to maintain. We appreciate your feedback about the price and rating, and we will review your comments internally to make necessary improvements. Your feedback helps us work towards providing a better experience for all our guests. If you would like to provide more specific details about your experience, please feel free to reach out to us directly so that we can address your concerns more effectively. We apologize for any disappointment and hope you will consider giving us another chance in the future to demonstrate our commitment to guest satisfaction.With kind regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

MARK

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Excellent Stay
Original reservation used 2 types of rooms, at check in Oscar made it possible not to change rooms. The staff and food at breakfast every day outstanding. Highly recommended, a go to Berlin property!
Stayed 3 nights in Sep 2023
Response from Jan Peter van der Ree on 2 Oct 2023
Dear MARK,Greetings from Grand Hyatt Berlin and many thanks for your recent stay. I am really glad to read that you enjoyed your room and the location of the hotel and that we were able to live up to your expectations. We look forward to your return in the near future and needless to say, the entire team remains at your disposal for any assistance in the meantime.With kind regards,Jan Peter van der ReeGeneral Manager

8/10 Good

Suk Fong Eliza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent except Vox restaurant. Bad service and poor food.
Stayed 3 nights in Sep 2023
Response from Jan Peter van der Ree on 29 Sept 2023
Dear Suk Fong Eliza,Greetings from Grand Hyatt Berlin and many thanks for your recent stay. It is great that your room and the facilities completely met your expectations and needs and I hope you enjoyed your Berlin visit. However, I have noted the inadequate service and your comments on the food at the Vox restaurant and I would not want to miss the chance to sincerely apologize for the inconveniences caused. Without a doubt, a professional and friendly service should be found in all departments at any time and we will discuss this situation internally again. We would be very happy to welcome you back soon in order to fully convince you of the high service level, that we always strive to provide.With best regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

PAUL, Ridgefield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every interaction with staff was incredible! Our entire stay for Berlin Marathon was amazing and we are so grateful that we were able to stay at the Grand Hyatt!
Response from Jan Peter van der Ree on 29 Sept 2023
Dear PAUL,Greetings from Grand Hyatt Berlin and many thanks for your recent stay. I am really glad to read that you enjoyed your room and the location of the hotel and that we were able to live up to your expectations. We really appreciate your recommendation and look forward to your return in the near future.With kind regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

MARK

Stayed 2 nights in Sep 2023
Response from Grand Hyatt Berlin on 30 Oct 2023
Lieber Mark,vielen Dank für Ihren Besuch im Grand Hyatt Berlin. Es ist schön, dass Sie sich bei uns wohlgefühlt haben und wir freuen uns schon sehr auf Ihren nächsten Besuch.Herzliche GrüßeJan Peter van der ReeHoteldirektor

8/10 Good

Sanjiv

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Excellent hotel stay
Stayed 6 nights in Sep 2023
Response from Jan Peter van der Ree on 26 Sept 2023
Dear Sanjiv,Thank you for having taken the time to share your experiences with us. I am glad that we were able to live up to your expectations and my team and I already looking forward to welcoming you back soon.With kind regards,Jan Peter van der ReeGeneral Manager

8/10 Good

samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Jan Peter van der Ree on 19 Sept 2023
Dear Samuel,Greetings from Grand Hyatt Berlin and many thanks for your recent stay. I am glad to learn that you felt comfortable and at ease. My team and I already looking forward to welcoming you back soon.With best regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Florence Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at the Grand Hyatt! Great location near the metro …. Breakfast was delicious (plenty of options )… staff was friendly and helpful …. Rooms were large and comfortable! Would definitely stay again
Stayed 3 nights in Sep 2023
Response from Jan Peter van der Ree on 19 Sept 2023
Dear Florence,Thank you for having chosen to stay with us on your Berlin trip and for sharing your experiences. I am very pleased to read that your room and the central location of the hotel met your expectations and that we were able to live up to your expectations. We look forward to your return in the near future and needless to say, the entire team remains at your disposal for any assistance in the meantime.With kind regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Staff very helpful and friendly. Bar staff were extremely good. Room was excellent and a high standard. Pool was a lovely bonus to cool off on a very hot few days. We didn’t eat in the hotel. Would definitely recommend this hotel.
Stayed 3 nights in Aug 2023
Response from Grand Hyatt Berlin on 4 Sept 2023
Dear Gary,Thank you for your kind words and the wonderful review of your recent stay at our hotel. We are thrilled to hear that you had such a positive experience and that you found our hotel beautiful, with excellent staff, especially in the bar.It's great to know that you enjoyed your room and the high standard we strive to maintain. We're also delighted that you had the chance to cool off in our pool during the hot days.While you didn't dine with us this time, we appreciate your recommendation, and we hope to have the pleasure of serving you in our restaurant on a future visit.If you have any further comments or suggestions, please feel free to reach out. We look forward to welcoming you back to our hotel in the future.Warm regards,Jan Peter van der ReeGeneral Manager

8/10 Good

SHELINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Centrally located
Stayed 1 night in Aug 2023
Response from Grand Hyatt Berlin on 4 Sept 2023
Dear SHELINA,Thank you for taking the time to share your brief but positive feedback about our hotel's central location. We appreciate your acknowledgment of our convenient positioning in the heart of the city.Should you have any additional comments or suggestions to share, please don't hesitate to reach out. We hope you had a pleasant stay and look forward to welcoming you again in the future.Warm regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Flora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Grand Hyatt in Berlin and had a truly delightful experience. The hotel provided a comfortable and enjoyable stay, which was especially appreciated given the recent air traffic control situation in London. The staff was friendly and accommodating, ensuring a seamless and stress-free stay. The hotel's amenities were top-notch, and the overall ambiance was charming. I highly recommend the Grand Hyatt in Berlin for a wonderful and relaxing stay.
Stayed 1 night in Aug 2023
Response from Grand Hyatt Berlin on 30 Aug 2023
Dear Flora,Thank you very much for choosing to stay at the Grand Hyatt in Berlin and for sharing your delightful experience with us. I'm thrilled to learn that your stay was comfortable and enjoyable, especially during a time when travel has its challenges.Our team takes great pride in providing friendly and accommodating service to our guests, and I'm pleased to hear that your stay was seamless and stress-free. It's also wonderful to know that you found our amenities to be top-notch and enjoyed the charming ambiance of the hotel.Your recommendation means a lot to us, and we are truly grateful for your kind words. If your travels ever bring you back to Berlin, we would be honored to welcome you for another wonderful and relaxing stay.Safe travels and warm regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Mark

Stayed 5 nights in Aug 2023
Response from Grand Hyatt Berlin on 31 Aug 2023
Lieber Mark, vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Es ist schön, dass Sie sich wohlgefühlt haben. Mein Team und ich freuen uns auf Ihren nächsten Besuch.Herzliche GrüßeJan Peter van der Ree Hoteldirektor

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Grand Hyatt Berlin on 9 Aug 2023
Dear Leigh,thank you so much for having chosen to stay with us. It is great that everything was to your entire satisfaction and we look forward to your return.With kind regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2023
Response from Grand Hyatt Berlin on 3 Aug 2023
Dear William,thank you so much for having chosen to stay with us. It is great that everything was to your entire satisfaction. My team and I cannot wait for your return and we remain at your disposal for any questions or wishes.Best regards,Jan Peter van der ReeGeneral Manger

10/10 Excellent

Carrie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay. Excellent customer service, fabulous pool and jacuzzi, a fantastic range of amazing quality food for breakfast and a perfect location. Can’t fault it.
Stayed 5 nights in Jul 2023
Response from Grand Hyatt Berlin on 24 Jul 2023
Dear Carrie,thank you so much for having chosen to stay with us. It is great that the service of the team met your needs and I am also happy that you took the time to relax at Club Olympus Spa & Fitness. I am also happy that the quality of the food met your needs and that the location of the hotel was to your satisfaction. My team and I cannot wait for your return and we remain at your disposal for any questions and wishes.With kind regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Saeedeh

Liked: Cleanliness, staff & service, property conditions & facilities
location!
Stayed 1 night in Jul 2023
Response from Grand Hyatt Berlin on 14 Jul 2023
Dear Saeedeh,thank you for having chosen to stay with us and for your feedback. It is great that you liked the location of the hotel. My team and I look forward to your return.With kind regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Katriona

Stayed 3 nights in Jul 2023
Response from Grand Hyatt Berlin on 14 Jul 2023
Liebe Katriona, vielen Dank, dass Sie unser Gast waren. Es ist schön, dass Sie vollkommen zufrieden waren und keine Wünsche offen geblieben sind. Mein Team und ich freuen uns auf Ihren nächsten Besuch.Mit den besten GrüßenJan Peter van der ReeHoteldirektor

10/10 Excellent

Travis, Fort Collins

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Jul 2023
Response from Jan Peter van der Ree on 11 Jul 2023
Dear Travis,Greetings from Grand Hyatt Berlin and many thanks for your recent stay. It's nice that you've enjoyed your time with us to the fullest. We would be happy to welcome you back soon.Kind regards,Jan Peter van der ReeGeneral Manager

10/10 Excellent

Travis, Fort Collins

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, just a short walk to Alexanderplatz and tons of must see's in Berlin. The sauna and cold tank were great, and the view from the pool is awesome. The staff were great with English only and were super helpful.
Stayed 2 nights in Jul 2023
Response from Jan Peter van der Ree on 11 Jul 2023
Dear Travis,First of all, I would like to thank you for having taken the time to share your experiences about your recent stay at Grand Hyatt Berlin. I am really glad to read that you enjoyed your room and the location of the hotel and that we were able to live up to your expectations. We look forward to your return in the near future and needless to say, the entire team remains at your disposal for any assistance in the meantime.With best regards,Jan Peter van der ReeGeneral Manager

8/10 Good

Inna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, quite and conveniently located. And the stuff was very helpful.
Stayed 1 night in Jun 2023
Response from Grand Hyatt Berlin on 26 Jun 2023
Dear Inna,thank you so much for having chosen to stay with us. It is great that the cleanliness met your needs, that the location of the hotel was to your satisfaction, and that the service of the team made you feel comfortable. We look forward to your return and remain at your disposal for any questions and wishes.Best regards,Jan Peter van der ReeGeneral Manager