Bicycling

Reviews of Generator Berlin Prenzlaur Berg

Generator Berlin Prenzlaur Berg
Storkower Strasse 160, Berlin, BE

Reviews

7.0

Good

Rating 10 - Excellent. 143 out of 989 reviews" "
Rating 8 - Good. 390 out of 989 reviews" "
Rating 6 - Okay. 264 out of 989 reviews" "
Rating 4 - Poor. 116 out of 989 reviews" "
Rating 2 - Terrible. 76 out of 989 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Ms Alison

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Reasonable price but booking problems.
Although I was in an 8 bed dorm with a youth group aged 11 to 14 I was not as surprised as they were when I moved in. As retired teacher I was used to children like them but they went quiet when I walked into the dorm. The youth leader tried to get me moved out but this was the only bottom bunk in the massive modern Generator Hostel. As a parent I would be horrified to know that my children were in a hostel dorm with a stranger. The hostel was close to the Landerburg Allee train, tram and bus stops. I could even see the train station from the window but could not hear the trains
View from my 4th floor bedroom of the Landerburg Allee train station
Stayed 3 nights in Oct 2023
Response from Generator Prenzlauer Berg on 8 Nov 2023
Hi! We are unsure of how this is possible. We agree wholeheartedly that this rooming arrangement is unacceptable. We will be passing on your comments to the relevant teams so that this does not happen again. We hope you still had a great time in Berlin.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
I had a great time. Staff were lovely.
Stayed 3 nights in Sep 2023
Response from Sandra on 18 Oct 2023
Thank you for taking the time to leave us a review. We hope you also had a nice time in BerlinGenerator Berlin Prenzlauer Berg

6/10 Okay

Baily, Vancouver

Liked: Staff & service
Rooms aren’t bad, good size and our a had a sink which was great. Bedding is limited and the pillows aren’t great. I would say it’s a pretty loud place. The train is right beside the building (although a plus side of being able to get downtown quick) The doors for all the rooms slam when closed so you hear that all day and night. I was hearing bangs and bumps above and below me as wall. Bring earplugs for sure. Washrooms are clean and have lots of room, but they are oddly sized. You literally have to open the door to get up from the toilet. The showers have good pressure but are small as well.
Stayed 4 nights in Sep 2023
Response from Sandra on 18 Oct 2023
Thank you for your feedback. We have arranged the rooms in the best possible way to accommodate our guests comfortably and safely. I am sorry you feel we haven’t achieved that. We would love for you to give us another chance next time.Generator Berlin Prenzlauer Berg

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Benjamin

Disliked: Staff & service, amenities, property conditions & facilities
The staff were atrocious. I was fined $500 for 'Smoking' - if smoking is classed as a drag of a vape pen and worth that amount then well.... I'm unsure what to say. The toilets and showers were a long walk. The noise at night from all the doors slamming shut was unbearable. In the end I got 'Banned' from the property, whilst very poorly and I feel they neglected their duty of care.
Stayed 27 nights in Jul 2023

10/10 Excellent

Marcus

Stayed 1 night in Jul 2023

2/10 Terrible

Isabel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Big hotel & nice staff, whiling to help with their mess. Had to switch rooms 3 times because #1 was dirty with other people stuff still in there. #2 had hair on the bed, no curtains to block sun hitting us & floor was dirty but we could manage but the bathrooms on the floor had mold on shower curtains and floor and reeked of urine. Everything can be heard, ppl talking, in the hallway, playing music. They charge for everything towels, soap, shampoo etc. If u stay here get a private room with private bathroom!
Stayed 2 nights in Sep 2022
Response from Aurora on 27 Sept 2022
Hi Isabel,Thank you for taking the time to leave us a review. We’re sorry that we failed to make your visit as enjoyable as it could have been. We value our customers' opinions and would like to thank you for bringing this to our attention. We hope you had a good time visiting Berlin! Kind Regards Generator PB

4/10 Poor

Gayle M

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
good location
still undergoing construction. long lines during check-in. i got double charge—my stay was already paid-for, but i got charged again. cold—there was no heat even though the weather had turned cold. the showers and toilet stalls are too small. one elevator was broken the entire week of my stay. the other elevator was incredibly slow. not only did housekeeping use the single elevator, but so did tue construction crew, which constantly moved equipment in and out. 3 of the 4 vending machines were broken. good location, though.
Stayed 1 night in Sep 2022

2/10 Terrible

Hamza

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
WORST GENERATOR EVER! The Generator Hostels all across Europe are super good but beware of this one! The staff is super rude and doesn't listen to you, they are so racist and always finding a way to make your stay more and more uncomfortable, they always overbook the hostel, and then they keep you waiting for 12 12 hours!
Stayed 1 night in Jun 2022

6/10 Okay

Maya De

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
I didn't like the closed bathroomstalls. Loved the closeness to everything.
Stayed 1 night in Aug 2021
Response from Amy, Reception on 17 Sept 2021
Hey Maya, thank you for taking the time to review your stay with us. I am pleased to read that you liked our location, I couldn't agree more! With the tram, train and bus right in front of our building it's great for those wanting to explore the city. We hope you had a great time in Berlin and look forward to welcoming you back soon.

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service, room comfort
Good price and location, but very loud
Overall it was okay. Very good price for 3 nights in Berlin. We loved the free parking spot in front of the hostel. It was also very convenient to have the S-Bahn so close. We liked ensuite bathroom. But it was very loud at night because the room faced the side where the bar is. Also the doors are so heavy that you hear people entering and leaving their rooms. This woke us up very early and kept us up for the following hours.
Stayed 3 nights in Jul 2020
Response from credo on 16 Jul 2020
Dear Rebecca, thank you for taking the time to write us an feedback :) we appreciate that very much and we are very happy to hear, that you liked the parking place.and we regret that you were disturbed by other guests during the night. We make sure that our guests follow our house rules, if there are exceptions, you are welcome to let us know at the reception during your next visit, we will take care of it. Hope to see you again in our Hostel. Best Wishes, Credo Reception

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Clean and convenient
Basic rooms but very clean and the staff were helpful. It's right next to a tram stop and metro stop so easy access into the centre of town. We stayed in a twin room which was very small but otherwise fine. Be warned that although the website says towels are provided in private room when we arrived staff at the desk informed us that they were only provided in some of the private rooms (?)
Stayed 3 nights in Mar 2020
Response from Amy, Reception on 14 Mar 2020
Dear Guest, thank you for taking the time to review your stay with us. We are pleased to read that we met your expectations and that you particularly liked the cleanliness and staff. We are continuously working on the services we offer our guests so your comments will be passed onto management in order to better them in the future. We hope you had a great time in Berlin and look forward to welcoming you back soon.

8/10 Good

Taylor

Travelled with group
Liked: Property conditions & facilities, room comfort
Clean and cheap
Good, clean and cheap. Sketchy people though staying there so just be careful other than that its totally fine.
Stayed 2 nights in Feb 2020
Response from Amy, Reception on 22 Feb 2020
Dear Taylor, thank you for taking the time to review your stay with us. I am pleased to read that we met your expectations. Making sure our guests feel safe and secure is of paramount importance to us which is why we have security guards who patrol the building all day, every day. I hope you had an awesome time in Berlin and that you'll consider us next time you're in town :)

8/10 Good

Christian

Travelled with group
Liked: Staff & service
OK but not the best Generator.
I had to make the beds as the linens were not even put under the mattresses in properly. Hand soap in the shower, normally special "all around" in Hamburg Generator. No soap at all for the hands (unless you reached for it in the shower) Other than that it was all good, the lobby was like Generator in Hamburg but did not get a chance to eat here sadly. Food looked good though. A little annoying with only 1 working elevator but thats what happens sometimes. Thanks.
Stayed 2 nights in Feb 2020
Response from Amy, Reception on 17 Feb 2020
Hey Christian, thank you for taking the time to review your stay with us. I am disappointed that a few things didn't manage to meet your expectations. We are currently in the process of organising the installation of new elevators, hopefully next time you visit you can let us know what you think :) All the best from Berlin

10/10 Excellent

Mihail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Amy, Reception on 13 Feb 2020
Thank you Mihail! We hope you had a great time in Berlin and that you'll visit us again soon :)

8/10 Good

Rune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2019
Response from Maddy on 7 Jan 2020
Dear Rune, Thanks for your rating! We appreciate your feedback. Best wishes, Maddy

6/10 Okay

Ash, New York, USA

Liked: Amenities
Disliked: Property conditions & facilities
They had a bar/ restaurant. It was nice to have a common space because I met friends there
Stayed 3 nights in Dec 2019
Response from Ami on 27 Dec 2019
Hi, thank you for sharing your experiences here! We are glad you met people and enjoyed your stay! Hope to see you again soon .;)

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
ok stay for one night
mix dorm smelled bad, the shower is clogged. no shampoo provided. but staff was nice and let me check in early. not much near the area, but close to train station. (5 min walk)
Stayed 1 night in Dec 2019
Response from Ami Front Office Agent on 19 Dec 2019
Hi, Thank you for staying with us. We are glad to hear you had a great time with our staff.And we are sorry for the inconvenience. We will pass your comment to our team to improve our cleanliness. Thank you.

6/10 Okay

Verified traveller

Liked: Staff & service
I like the decor of the public areas, and the cost, but the bathroom facilities are cold and smelly, the room was smelly, the lift was slow
Stayed 1 night in Nov 2019
Response from Maddy on 25 Nov 2019
Dear Guest, Thank you for taking the time to leave a review. We are happy to hear that you liked our hostel and the price worked well for you. However, we are sorry to hear that cleanliness was not up to standard - your feedback will be shared with housekeeping so we can improve in this area. We hope you had a great time in Berlin and wish you all the best. Maddy, Reception

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Amy, Reception on 30 Oct 2019
Dear Guest, thank you for your great rating! We hope you had a great time in Berlin and that you'll consider us the next time you're in town

4/10 Poor

Mihai Alin

Disliked: Staff & service
Nothingness
My stay has not occurred because they took my money and canceled my staying because, even if it was “paid for and secured”, I arrived the next day.
Stayed 7 nights in Oct 2019
Response from Ami Front Office Agent on 20 Nov 2019
For the non-refundable reservation, we provide rooms/beds cheaper price but we can not refund in any case. And also if you did not show up on the day you check-in, the system make your reservation as No Show. Thank you for your understanding. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent price and value.
Stayed 3 nights in Oct 2019
Response from Boris on 18 Oct 2019
Hiya, Thank you very much for the review. Kind regards, Front Office

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbeatable price and value.
Stayed 3 nights in Oct 2019
Response from Boris on 18 Oct 2019
Hiya. Thanks so much for dropping us a review. Kind regards, Front Office

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Maddy on 3 Oct 2019
Dear guest, Thanks for your rating. We are happy to see you had a nice time with us and hope to see you again soon. Best wishes, Maddy

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Clean cheap n cheerful hotel/hostel in Berlin
Clean, efficient , lots of young people. But everyone was young once. Great location. Helpful staff. Would go again
Stayed 4 nights in Sep 2019
Response from Ghena on 24 Sept 2019
Dear Dave, Thank you very much for your feedback! And thank you for choosing Generator PB. We are super happy you had a good stay, and we look forward to welcoming you again soon. Cheers! Reception

10/10 Excellent

Adham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 5 nights in Sep 2019
Response from Ami on 11 Sept 2019
Dear Adham, Hello! Thank you for your lovely comment! You made our day! Please stay with us again .;) Sincerely

10/10 Excellent

Emmess, Saratoga Springs, NY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not stay there, just booked as part of a bundle of flight hotel what was way cheaper than the flight alone.
Stayed 5 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Really Rude guy in the morning Check in., tried to extend until Monday and pay with And they don't take cash. HOTELS ARE FOR PEOPLE ON BUDGET!!!!!!! HOW U NOT TAKE CASH
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was really big but bathroom super small. Hard to move inside the shower without throwing something on the floor.
Stayed 2 nights in Aug 2019
Response from Ami Front Office Agent on 23 Aug 2019
Hello, thank you for rating us. We are happy that our room met your expectation! And we are very sorry for the inconvenience of our bathrooms. We’ll strive to do better. Sincerely

6/10 Okay

Jamal

Travelled with family
Stayed 3 nights in Jul 2019
Response from Amy, Reception on 3 Aug 2019
Thank you for taking the time to rate your stay. We hope you had a great time in Berlin and that we can welcome you back again soon.

8/10 Good

Antony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy. Bed sheet replacement is fast. Good WiFi connectivity over all area.
Stayed 5 nights in Jun 2019
Response from Amy, Reception on 17 Jul 2019
Dear Antony, thank you for taking the time to review your stay with us. I am pleased to read that you were impressed with the cleanliness and our WiFi! We hope you had a great time in Berlin and that you return again in the future

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
I liked the lockers underneath the bunk beds and keycard access.
Stayed 4 nights in Jun 2019
Response from Maddy on 14 Jul 2019
Dear guest, Thank you for your feedback! We are happy you a nice time here and that you liked the lockers in the room. We hope you had a great time in Berlin and hope to see you again soon. Best wishes, Maddy, Reception

8/10 Good

Verified traveller

Stayed 5 nights in Jun 2019
Response from Maddy on 9 Jul 2019
Dear guest, Thanks for rating your stay with us. We hope you had a good time in Berlin and to see you again soon. Best wishes, Maddy, Reception

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
Nice, hotels.com offered me the best place to stay and rate
Stayed 2 nights in Jun 2019
Response from Ami Front Office Agent on 3 Jul 2019
Hello Rajesh, Thank you for staying with us and rating us! Your review made our day! We are glad that our service met your expectation!! See you in the near future! Sincerely, Ami Front Office Agent

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019
Response from Amy, Reception on 25 Jun 2019
Dear Guest, thank you for taking the time to rate your stay. We hope you had a great time and hope to see you again soon

4/10 Poor

Lucas

Disliked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2019
Response from Maddy on 3 Jun 2019
Dear Lucas, Thank you for rating your stay with us. We are sorry that your stay with us was not completely positive - guests´ feedback is really important to us so next time please leave a couple of comments so we know where we went wrong. We hope you had a nice time in Berlin and wish you all the best. Maddy, Reception

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Bernadett on 23 May 2019
Hi Vanessa, Thanks for your kind rating! We hope to see you again soon. :) Kind regards, Bernadett (reception)

8/10 Good

Mads Møller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice for the price!
I stayed at a single room with 2 beds and own bathroom. For the price it is a very nice place, everything you need, nothing more, but at a very low rate as well. The lounge area is nice and you can meet some great people while travelling. The rooms are very basic and quite small, but for a place to keep your stuff and have a bed to sleep in, it's perfect.
Stayed 3 nights in Apr 2019
Response from Bernardo, Reception on 3 May 2019
Hey Mads, Thank you for taking the time to leave us your feedback, it make us happy to know that you had a nice time staying with us and that you got to meet other nice travellers. We hope your experience in Berlin was worth it! See you again next time

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Everything was ok according to this price EXCEPT t
Everything was ok according to this price EXCEPT the service of one receptionist.
Stayed 4 nights in Apr 2019
Response from Amy, Reception on 25 Apr 2019
Dear Guest, thank you for taking the time to review your stay at Generator. I am so disappointed to hear that you had a negative experience with one of our receptionists, customer service is of paramount importance to us as the front desk staff are the first and last impression our guests have of our property. I will make sure your comments are shared with the team in order to better this in the future. We hope you had a great time in Berlin

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019
Response from Amy, Reception on 25 Apr 2019
Dear Guest Thank you for the great 5 out of 5 rating! We hope you had a great time in Berlin and that you visit again soon.

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
Not great...
It’s a cheap place to stay/ and you get what you pay for. It’s conveniently close to the Prenzlauer Allee SBahn station at least.
Stayed 3 nights in Feb 2019
Response from Maddy on 21 Mar 2019
Dear Christopher, Thank you for taking the time to leave a review. We are sorry to hear that your experience with us was not completely positive, but we´re glad that at least the position worked well for you. We hope you had a great time in Berlin and wish you all the best. Maddy, Reception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Maddy on 6 Apr 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

A

Disliked: Cleanliness, property conditions & facilities, room comfort
This hostel was worst hostel in my life. They didn’t change my bed sheets before I check in. Bed was so dirty. My bed had a lot of garbage, blood and knife. I couldn’t believe this experience. I asked another tourist “what is your bed condition? “ Everybody say “Dirty “ I canceled next day and I rebooked another hostel. If someone read my reviews, you should book another hostel.
Stayed 4 nights in Jan 2019
Response from Amy, Reception on 7 Feb 2019
Dear Guest, thank you for taking the time to review your stay. I am sorry that our hostel did not meet your expectations. Next time please let us know at reception should you have any issues, that way we can resolve them immediately and avoid you checking out. We hope that you enjoyed Berlin and that you will consider staying with us again in the future.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The location was quite convenient, located near by one S train staion and one tram station. Overall, the whole facility looks old. The elevator functioned only one of them! For 6-7 floors building, this was quite an issue! We booked the quadruple room, two bunk beds. The room was ooay in general. The cleanliness was kind of an issue though. The bed and floor were clean, but the wall and shelf were dusty. The sink in the room had problem with drainage. The bathroom and shower room were below par if compare with other Generator Hostel we’ve been before. The staffs were nice as always with Generators. They were kind and helpful. Good human service, below average facility
Stayed 3 nights in Dec 2018
Response from Maddy on 9 Jan 2019
Dear Guest, Thank you for taking the time to leave us a review. We are happy to hear that the location worked well for you and that the staff was nice and helpful. However, we are disappointed that our hostel didn´t meet your overall expectations and that the cleanliness was below standard. I will make sure to pass on your comments to the team and management so we can improve our services for the future. We hope you had a great time in Berlin and wish you all the best. Maddy Reception

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Amy, Reception on 9 Jan 2019
Dear Guest, thank you for your great review. We hope you enjoyed your time in Berlin and that we see you again soon.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Dec 2018
Response from Luca, Reception on 6 Jan 2019
Hello Anonymous, Thank you for rating your stay by us. Please let us know what went wrong during your stay so we can improve our services.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Luca, Reception on 11 Dec 2018
Hello! thank you for you review! we are really thrilled that you had a great time by us! See you again at Generator for your next holyday!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Right next to the S Bahn which is nice, but I think the bathrooms are only cleaned once a week... Gets pretty gross by the end that week. Berlin is a backpacker haven with lots of hi quality hostels for a good price . I wouldn’t say this is one of those though
Stayed 5 nights in Nov 2018
Response from Amy, Reception on 19 Nov 2018
Dear Guest, thank you for taking the time to review your stay with us. I am so sorry to read that our hostel did not meet your expectations, we are currently in the process of making some changes to our rooms and public areas and would love it if you gave us another chance in the future. We hope you had a great time in Berlin

4/10 Poor

Lukas, London/Hamburg

Disliked: Staff & service, property conditions & facilities
Was quite dirty when we arrived. Location ia great to be honest. But the worst: The radiotor did not work... We complained 3 times but nothing happened. Staff do not really give an effort to help and be friendly. All in all: Never again!
Stayed 5 nights in Nov 2018
Response from Amy, Reception on 18 Nov 2018
Dear Lukas, thank you for taking the time to review your stay with us. I am very disappointed to read that your stay was not as expected and that we did not meet your expectations. I will pass your comments on to management as well as the in house Maintenance team. I hope you managed to enjoy the city.

6/10 Okay

Verified traveller

I have nothing nice to say. Better not say anything accept the hostel is located next to a train station. Easy to commute.
Stayed 5 nights in Oct 2018
Response from Amy, Reception on 2 Nov 2018
Thank you for taking the time to review your stay with us. I am sorry that you were not satisfied whilst here. The reception operates 24 hours a day to ensure all issues get resolved as quickly as possible, if you stay with us again please do not hesitate to drop by and let us know.