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Reviews of Essential by Dorint Berlin-Adlershof

Essential by Dorint Berlin-Adlershof
Rudower Chaussee 15, Berlin, BE

Reviews

8.6

Excellent

Rating 10 - Excellent. 144 out of 322 reviews" "
Rating 8 - Good. 137 out of 322 reviews" "
Rating 6 - Okay. 33 out of 322 reviews" "
Rating 4 - Poor. 6 out of 322 reviews" "
Rating 2 - Terrible. 2 out of 322 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping staff are not friendly
Stayed 3 nights in Feb 2024
Response from Das Essential by Dorint - Team on 26 Feb 2024
Dear guest,Thank you very much for your time and your sincere feedback. We gratefully accept your helpful comments and will forward them internally. Only with help of our guests is it possible for us to optimize our service and eliminate shortcomings.We are very sorry that we were not able to make your stay to your satisfaction.We hope you had a safe journey home.We would be very happy to welcome you again soon.Until then, we wish you all the best and remainKind regardsYour team from Essential by Dorint Berlin-Adlershof

10/10 Excellent

Juergen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for doing business in Berlin-Adlershof. Very. convenient location, clean, good breakfast, friendly staff.
Stayed 1 night in Jan 2024
Response from Das Essential by Dorint - Team on 23 Jan 2024
Dear guest,thank you very much for this fantastic review. We hope you had a pleasant journey home.We are already looking forward to your next visit to our house.Until then, we wish you all the best and send best regardsfrom the entire team at Essential by Dorint Berlin-Adlershof

6/10 Okay

Danielle

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
On our first day there the a/c fidnt work hardly at all, so we opened the wi dow which then broke and we couldnt close and the water did not drain out of the shower. Maintence fixed the shower and window but couldnt do anything about the ac barely blowing out anything cold.
Stayed 10 nights in Jul 2023
Response from Essential by Dorint Team on 31 Jul 2023
Dear guest,Thank you very much for your time and your sincere feedback. We gratefully accept your helpful comments and will forward them internally. Only with help of our guests is it possible for us to optimize our service and eliminate shortcomings.We are very sorry that we were not able to make your stay to your satisfaction.We hope you had a safe journey home.We would be very happy to welcome you again soon.Until then, we wish you all the best and remainKind regardsYour team from Essential by Dorint Berlin-Adlershof

2/10 Terrible

Vitaly

Stayed 1 night in Jul 2023
Response from Essential by Dorint Team on 31 Jul 2023
Sehr geehrter Gast,herzlichen Dank für Ihre Zeit und Ihr aufrichtiges Feedback. Ihre hilfreichen Anmerkungen nehmen wir dankend entgegen und leiten sie intern weiter. Nur mit Ihrer Hilfe und der unserer Gäste ist es uns möglich, unseren Service zu optimieren und Mängel zu beseitigen. Es ist sehr schön zu hören, dass Sie trotzdem einen angenehmen Aufenthalt bei uns hatten.Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen.Bis dahin wünschen wir Ihnen alles Gute und verbleibenmit freundlichen GrüßenIhr Team vom Essential by Dorint Berlin-Adlershof

10/10 Excellent

everett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay Great carrot soup in the restaurant!
Stayed 1 night in Jul 2023
Response from Essential by Dorint Team on 24 Jul 2023
Dear guest,thank you very much for this fantastic review. We hope you had a pleasant journey home.We are already looking forward to your next visit to our house.Until then, we wish you all the best and send best regardsfrom the entire team at Essential by Dorint Berlin-Adlershof

6/10 Okay

Maximilian

Stayed 2 nights in May 2023
Response from Essential by Dorint Team on 29 May 2023
Sehr geehrter Gast,herzlichen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Wir freuen uns sehr über Ihre Rückmeldung und dass Sie zufrieden waren mit Ihrem Aufenthalt in unserem Haus.Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen.Bis dahin wünschen wir Ihnen alles Gute und senden die besten Grüße vom gesamten Team des Essential by Dorint Berlin-Adlershof

10/10 Excellent

Hilary J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time in the hotel.
It was a great place which we had not been to before and great public transport.
Stayed 4 nights in May 2023
Response from Essential by Dorint Team on 29 May 2023
Dear guest,thank you very much for this fantastic review. We hope you had a pleasant journey home.We are already looking forward to your next visit to our house.Until then, we wish you all the best and send best regardsfrom the entire team at Essential by Dorint Berlin-Adlershof

10/10 Excellent

Scott, Blacksburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean, well maintained property in Adershof. Convenient if you are visiting DLR or other nearby facility. Tram/Bus stops are right in front of you and 500 m walk to S-bahn. Hard to beat the access. Nice breakfast, friendly staff, would certainly stay again.
Stayed 4 nights in May 2023
Response from Essential by Dorint Team on 29 May 2023
Dear guest,thank you very much for this fantastic review. We hope you had a pleasant journey home.We are already looking forward to your next visit to our house.Until then, we wish you all the best and send best regardsfrom the entire team at Essential by Dorint Berlin-Adlershof

8/10 Good

Pushkar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

Goran, BURLINGAME

Stayed 1 night in Aug 2022

10/10 Excellent

Eran

Stayed 1 night in Aug 2022

6/10 Okay

Rami

Business traveller
Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2022

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We’ll located, new, spacious bathrooms
Stayed 1 night in Jun 2022

8/10 Good

Michael, Eugene

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Clean and quiet. Good location in Adlershof. Should be considered a normal hotel and not VIP
Stayed 2 nights in Nov 2021

10/10 Excellent

Jacob Dahl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Witold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not super exclusive but good enough, will come bck
nice hotel, well located, tram stop in front, lots of restaurants around. good for business trip and not only as we’ve made some city exploration and kayaking as well - spot is just 25’ by direct tram from hotel location :)
Stayed 3 nights in Aug 2020
Response from Dorint Berlin-Adlershof. on 25 Aug 2020
Dear Guest, thank you very much for choosing the Essential by Dorint Berlin-Adlershof. We hope you had a pleasant journey home. Thank you for taking the time to answer our guest questionnaire. We are happy that you had a great stay at our hotel. All comments of our guests are immensely important to us, because only with the help of these comments we are able to improve our service for you. We are looking forward to welcoming you again at the Essential by Dorint Berlin-Adlershof.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Standard Hotel with minimal facilities. Good for short business trips
Stayed 1 night in Mar 2020
Response from Essential Team on 18 Mar 2020
Thank you. We are delighted when our guests were satisfied with their stay.

10/10 Excellent

Stefan

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ckean, comfortable room. Friendly, helpful staff. Good restaurant. Good value for money. Highly recommended.
Stayed 2 nights in Oct 2019
Response from Dorint Adlershof on 14 Oct 2019
Dear Guest, Thank you very much for choosing the Dorint Adlershof Berlin. We hope you had a pleasant journey home. Thank you for taking the time to answer our guest questionnaire. We are happy that you had a great stay at our hotel. All comments of our guests are immensely important to us, because only with the help of these comments we are able to improve our service for you. We are looking forward to welcoming you again at the Dorint Adlershof Berlin. Yours sincerely, the Dorint Adlershof Team

6/10 Okay

Shona

Liked: Cleanliness, staff & service, property conditions & facilities
Check In was dealt with promptly, staff are very helpful and polite. I booked a comfort room with double bed, with this room I was expecting tea/coffee making facilities (the resson I upgraded from a stsndard room
Stayed 2 nights in Sep 2019
Response from Dorint Team on 15 Sept 2019
Thank you for taking the time to answer our guest questionnaire. All comments of our guests are immensely important to us, because only with the help of these comments we are able to improve our service for you. We are really sorry that the facilities were missing.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Dorint Team on 15 Sept 2019
Thank you for taking the time to answer our guest questionnaire. All comments of our guests are immensely important to us, because only with the help of these comments we are able to improve our service for you. We are delighted that you were satisfied with your stay.

10/10 Excellent

Jakub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No problems
My second stay here. No issues whatsoever. Room was quiet, had AC, fast WiFi and a decent breakfast.
Stayed 2 nights in Aug 2019
Response from J. Heitzer on 3 Sept 2019
Dear guest Thank you very much for your time and your feedback. We enjoy hearing that you had a pleasant stay and we are looking forward to welcoming you in our hotel. We wish you all the best and stay with best regards Your Team from Berlin Adlershof

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Dorint Team on 6 Aug 2019
Thank you! All comments of our guests are immensely important to us, because only with the help of these comments we are able to improve our service for you. We are delighted when our guests were satisfied with their stay.

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel near the Adlershof S Bahn station.
The hotel was good value for money in a capital city. The room was very quiet, with a comfortable bed. The bathroom was spacious with a powerful shower. The staff were friendly and helpful. Breakfast was a substantial buffet. We were staying for 5 nights and it would have been useful if there was more storage for clothes. There were only 4 clothes hangers and no drawers at all.
Stayed 5 nights in Jul 2019
Response from Front Office on 24 Jul 2019
Dear Guest, Thank you very much for choosing the Dorint Adlershof Berlin. We hope you had a pleasant journey home. Thank you for taking the time to answer our guest questionnaire. We are happy that you had a great stay at our hotel. All comments of our guests are immensely important to us, because only with the help of these comments we are able to improve our service for you. We are looking forward to welcoming you again at the Dorint Adlershof Berlin. Yours sincerely, the Dorint Adlershof Team

10/10 Excellent

Nanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel for Schoenfeld Airport
Great hotel for business travel or anyone flying out of Schoenfeld Airport which is close by. Hotel is a 10 minute walk from S-Bahn Aldershof and you can take the 164 bus from airport which has a stop directly in front of Dorint hotel. Kaufland and restaurants also right across the street from hotel so very convienient. Also free wifi!
Stayed 3 nights in Apr 2019
Response from Dieter Müller on 28 Apr 2019
Dear Guest, Thank you very much for choosing the Dorint Adlershof Berlin. We hope you had a pleasant journey home. Thank you for taking the time to answer our guest questionnaire. We are happy that you had a great stay at our hotel. All comments of our guests are immensely important to us, because only with the help of these comments we are able to improve our service for you. We are looking forward to welcoming you again at the Dorint Adlershof Berlin. Yours sincerely, the Dorint Adlershof Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is convenient for all transport connections. The dining room is very nice and food consistently good. Bedrooms are spacious and very quiet and beds comfortable. The only minus is the lack of cupboards and storage space, not enough for one person so you need a suitcase to use as storage and for a couple, not acceptable. This is a shame and shortsighted by the management as it lets down an otherwise very good hotel.
Stayed 3 nights in Feb 2019
Response from Dieter Müller on 23 Mar 2019
Dear Guest, Thank you very much for choosing the Dorint Adlershof Berlin. We hope you had a pleasant journey home. Thank you for taking the time to answer our guest questionnaire. We are happy that you had a great stay at our hotel. All comments of our guests are immensely important to us, because only with the help of these comments we are able to improve our service for you. We are looking forward to welcoming you again at the Dorint Adlershof Berlin. Yours sincerely, the Dorint Adlershof Team

8/10 Good

Bart, Louvain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Nice business hotel, conveniently located for meetings on the surrounding campus but little options in the neighbourhood for dinner. Friendly staff.
Stayed 3 nights in Mar 2019
Response from Dieter Müller on 23 Mar 2019
Dear Guest, Thank you very much for choosing the Dorint Adlershof Berlin. We hope you had a pleasant journey home. Thank you for taking the time to answer our guest questionnaire. We are happy that you had a great stay at our hotel. All comments of our guests are immensely important to us, because only with the help of these comments we are able to improve our service for you. We are looking forward to welcoming you again at the Dorint Adlershof Berlin. Yours sincerely, the Dorint Adlershof Team

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel With friendly and competent service. Really expensive breakfast i think 18 euros.
Stayed 2 nights in Feb 2019
Response from Dorint Team on 12 Feb 2019
Thank you! All comments of our guests are immensely important to us, because only with the help of these comments we are able to improve our service for you.

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic, clean hotel. Close to transport links.
Basic, clean hotel. Close to transport links. Great breakfast!
Stayed 3 nights in Oct 2018
Response from Dieter Müller on 3 Dec 2018
Dear Guest, Thank you very much for choosing the Dorint Adlershof Berlin. We hope you had a pleasant journey home. Thank you for taking the time to answer our guest questionnaire. We are happy that you had a great stay at our hotel. All comments of our guests are immensely important to us, because only with the help of these comments we are able to improve our service for you. We are looking forward to welcoming you again at the Dorint Adlershof Berlin. Yours sincerely, the Dorint Adlershof Team

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Reasonable stay
Overall stay is ok. However, it would be great if the amenities, coffee, teas are refilled everyday.
Stayed 4 nights in Sep 2018
Response from Reception on 16 Oct 2018
Dear Guest, Thank you very much for choosing the Dorint Adlershof Berlin. We hope you had a pleasant journey home. Thank you for taking the time to answer our guest questionnaire. All comments of our guests are immensely important to us, because only with the help of these comments we are able to improve our service for you. We are delighted when our guests were satisfied with their stay. We are looking forward to welcoming you again at the Dorint Adlershof Berlin. Kind regards Dorint Adlershof Team

10/10 Excellent

L, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice business-type hotel close to SXF airport
Stayed twice for one night on my way from and to the airport. Very convenient, friendly staff, clean rooms, not too big, but with very comfortable layout, no safe and not tea/coffee set in the room. Breakfast was great, all food very fresh and tasty. Dinner in restaurant was great too, very delicious, good food selection and very welcoming waiters. There are no tourist attractions close to hotel, but a tram just on the same street, and also pretty close to train station. Hotel has own paid parking, but there is a lot of free (over-night or weekend) parking slots around.
Stayed 1 night in May 2018
Response from Reception on 15 Jun 2018
Dear Guest, Thank you very much for choosing the Dorint Adlershof Berlin. We hope you had a pleasant journey home. Thank you for taking the time to answer our guest questionnaire. We are happy that you had a great stay at our hotel. All comments of our guests are immensely important to us, because only with the help of these comments we are able to improve our service for you. We are looking forward to welcoming you again at the Dorint Adlershof Berlin. Yours sincerely, i. V.Dorint Team

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location great staff quiet great shopping ne
Response from Dieter Müller on 6 May 2018
Dear Guest, Thank you very much for choosing the Dorint Adlershof Berlin. We hope you had a pleasant journey home. Thank you for taking the time to answer our guest questionnaire. We are happy that you had a great stay at our hotel. All comments of our guests are immensely important to us, because only with the help of these comments we are able to improve our service for you. We are looking forward to welcoming you again at the Dorint Adlershof Berlin. Yours sincerely, i. V. Ralf Münchhalfen & Team

8/10 Good

HAN EOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is good for me in convenience and good meal. staffs pretty mich welcome and kind to support
Response from Front Office on 17 Apr 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Heleni, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and convenient
I have stayed in this hotel before and service was good except for the last few hours and I am at a loss to understand what happened. For some reason on the morning of my departure the Wi-Fi and heating stopped working. It was like I had been checked out by mistake. I spoke with reception and the issue with the Wi-Fi was resolved but not the heating.
Stayed 3 nights in Nov 2017
Response from J. Heitzer on 6 Dec 2017
Dear guest Thank you very much for your time and your feedback. We enjoy hearing that you had a pleasant stay and we are looking forward to welcoming you in our hotel. We wish you all the best and stay with best regards pp. Daniel Rosenow & Team

8/10 Good

Hanif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Dear guest Thank you very much for your time and your feedback. We enjoy hearing that you had a pleasant stay and we are looking forward to welcoming you in our hotel. We wish you all the best and stay with best regards pp. Daniel Rosenow & Team

10/10 Excellent

Uwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
99.9%
Hi to all, what I would like to say is that, whenever I get back to Berlin, I shall book my room at the Dorint Adlershof.
Stayed 3 nights in Oct 2017
Dear guest Thank you very much for your time and your feedback. We enjoy hearing that you had a pleasant stay and we are looking forward to welcoming you in our hotel. We wish you all the best and stay with best regards pp. Daniel Rosenow & Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very pleasant stay
we arrived very late at night after a flight. The lady at the reception was ready for us with the key and a worn welcome. We got the room and an explanation where we can eat something. The next morning we had a very good breakfast and if you are in a hurry there were coffee caps to go. The staff are friendly and very polite. we got a map and they let us leave our luggage in a close room for the day. The hotel is located very close to the airport about 15 minutes.
Stayed 1 night in Sep 2017
Response from J. Heitzer on 12 Oct 2017
Dear guest Thank you very much for your time and your feedback. We enjoy hearing that you had a pleasant stay and we are looking forward to welcoming you in our hotel. We wish you all the best and stay with best regards pp. Daniel Rosenow & Team

10/10 Excellent

Sanjay , Pune, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Excellent hotel and close to my conference. I only wish the hotel has room service for late travelers, we landed late and were struggling for diner.
Stayed 2 nights in Sep 2017
Response from J. Heitzer on 12 Oct 2017
Dear guest Thank you very much for your time and your feedback. We enjoy hearing that you had a pleasant stay and we are looking forward to welcoming you in our hotel. We wish you all the best and stay with best regards pp. Daniel Rosenow & Team

8/10 Good

Mukhtar, Nashville, TN

Liked: Cleanliness, staff & service
Decent hotel business trips
The hotel is clean and the staff are welcoming. The amenities are not great, but you have everything you need for a shot visit, or a business trip. The adlershof S-Bahn station is only a 5 min walk and it takes around 20 min to get to the city center.
Stayed 3 nights in Sep 2017
Response from Daniel Rosenow & Team on 19 Sept 2017
Dear Guest, Thank you very much for choosing the Dorint Adlershof Berlin. We hope you had a pleasant journey home. Thank you for taking the time to answer our guest questionnaire. All comments of our guests are immensely important to us, because only with the help of these comments we are able to improve our service for you. We are delighted when our guests were satisfied with their stay. We are looking forward to welcoming you again at the Dorint Adlershof Berlin. Yours sincerely, i. V. Daniel Rosenow & Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to airport and train station
Staff friendly and helpful. The hotel was quiet and the restaurant was good.
Stayed 2 nights in Sep 2017
Response from J. Heitzer on 15 Sept 2017
Dear guest Thank you very much for your time and your feedback. We enjoy hearing that you had a pleasant stay and we are looking forward to welcoming you in our hotel. We wish you all the best and stay with best regards pp. Daniel Rosenow & Team

10/10 Excellent

Helen, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
This is hotel is only a few minutes walk of Adlershof S-bahn and is ideally situated for exploring Berlin and in easy reach of airports. Staff are friendly and helpful. I would recommend the pizza, very tasty. Only grumbles are soap dispenser in shower room, I had great difficulty getting soap out so used own toiletries. And, I would have preferred an in room safe, but I think something was available at reception. As a English traveller I miss no tea and coffee making facilities in room, but this is not usual in Germany.
Stayed 4 nights in Sep 2017
Response from J. Heitzer on 15 Sept 2017
Dear guest Thank you very much for your time and your feedback. We enjoy hearing that you had a pleasant stay and we are looking forward to welcoming you in our hotel. We wish you all the best and stay with best regards pp. Daniel Rosenow & Team

10/10 Excellent

Jakub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for Adlershof
If you are planning on staying in Adlershof, this is the place for you. It is quite affordable, yet with a decent standard. Service is good, breakfast is a simple but sufficient buffet and the hotel is well kept. No trouble with parking, but you need to remember that this is quite a remote area of Berlin (about 45 minute S-Bahn ride to Brandenburg Gate).
Stayed 1 night in Jul 2017
Dear Guest, Thank you very much for choosing the Dorint Adlershof Berlin. We hope you had a pleasant journey home. Thank you for taking the time to answer our guest questionnaire. All comments of our guests are immensely important to us, because only with the help of these comments we are able to improve our service for you. We are delighted when our guests were satisfied with their stay. We are looking forward to welcoming you again at the Dorint Adlershof Berlin. Yours sincerely, i. V. Daniel Rosenow & Team

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good
A nice hotel, friendly reception staff, and plenty of breakfast choice at the buffet. The pillows and mattress were a little soft and there were no firmer pillows available, but we still slept OK. The location is right next to a tram stop with connections to anywhere you might need to go.
Stayed 2 nights in Jun 2017
Dear Guest, Thank you very much for choosing the Dorint Adlershof Berlin. We hope you had a pleasant journey home. Thank you for taking the time to answer our guest questionnaire. All comments of our guests are immensely important to us, because only with the help of these comments we are able to improve our service for you. We are delighted when our guests were satisfied with their stay. We are looking forward to welcoming you again at the Dorint Adlershof Berlin. Yours sincerely, i. V. Daniel Rosenow & Team

10/10 Excellent

Emily, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5/5
Nice size room, queen bed, waterpik shower head, good water pressure, A/C, free parking, free wifi, free breakfast, good priced restaurant @ hotel with good food and room service, 8 minute walk to the train station or tram right outside the front doors. Yet, quiet night sleep, outside of busy city bustle. Would absolutely stay again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Thomas, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for university visits, not sightseeing.
The hotel itself has a great breakfast buffet, rooms are clean, staff is nice and speaks good English (I am a native German speaker, but I observed the staff interacting with other guests). The hotel is located away from the center and the main tourist attractions. It's perfect for visiting the nearby university buildings (BAM etc. etc.) and the synchotron (BESSY), but not for people who want to enjoy the lively city center or are visiting for touristic things.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel, reasonably priced
Within a stone's throw from schoenefeld airport, which unfortunately means it is outside the city centre but it was perfectly situated for my needs. The rooms are spacious and very clean. I had a single room. The single beds are slightly larger than the sing;e beds we get in the UK, so could easily accommodate my 6' 5" without fear of tumbling out of bed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Adaquit
Nice pillows were rubbish and restaurant lacked a selection but it did the job and plentyv of places near by
Response from Grischa Puls on 12 Sept 2015
Dear guest Thank you very much for your time and your feedback. We appreciate your kindness and are very happy to hear that you had a pleasant stay with us. Only with your critics and feedback it is possilbe for us to improve our service steadily. We are looking forward to welcoming you again soon. Best regards from Berlin p.p. Grischa Puls & Team Write your comment.

6/10 Okay

Becca

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nice hotel, but with some major drawbacks
This is a nicely-presented, clean and modern hotel, and the room rate was good. I had quite a few issues, though: 1. Getting service in the restaurant was awful - 1 hour to get drinks, another hour for food. When the food did arrive, the portions were small, so by the end we all ran out to the nearby supermarket to supplement our meal. 2. They advertise '25% off' the rather large breakfast charge (EUR 18) if you book this at check-in. However, no-one would let me pre-book my breakfasts: they insisted I could do so the first time I went in to breakfast. I duly let the server know that I'd need breakfasts for the next 3 nights on my first morning, but when my bill was made up, there was no discount. To their credit, they applied the discount when I asked, though they appeared to be confused by the whole thing. 3. The pillows pretty much disappear when you put your head on them, even if piled on top of each other. 4. There was a nasty smell in the bathroom.
Response from Judith Heitzer on 11 Jul 2015
Dear guest Thank you very much for your time and your feedback. We appreciate your honesty and the things which did not work. We will discuss this with our staff. Only with your critics and feedback it is possilbe for us to improve our service steadily. We are looking forward to welcoming you again soon. Best regards from Berlin p.p. Grischa Puls & Team