Ratings based on 1,577 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Canada

Outstanding! Great room, location, staff

Posted 19-Aug-2016
Pros: Comfort, location, service
Location: Museum Island, Märkishes Museum, Alexanderplatz, Kreuzberg, etc
What a wonderful surprise! Our stay was better in every way than I imagined it would be, given the terrific deal I got on the room. This is a luxurious hotel, where they really put thought and effort into making your stay enjoyable. We had a beautiful, quiet room facing the river Spree, there was fast & free wifi, the bathroom was gorgeous and spacious (with bidet), and the lofty inner atrium made everything feel even more elegant and roomy. The complimentary beer and water in the fridge were a friendly, welcoming touch. The staff were exceptionally friendly and professional--and very helpful. Also, the location can't be beat, and we were walking distance from world-class attractions as well as colourful local favourites. And if you want to go further afield, the U-Bahn (subway) is right around the corner. Thank you, Grosser Kurfürst Hotel! We'll certainly be back!
Comment from Hotel Management
19-Aug-2016 by Derag Livinghotels, Hotel Management
Dear Maryanne, we are overwhelmed by your review and would like to thank you from all our heart. We are happy to hear you enjoyed every bit of your stay in our hotel and expecially thank you for all of your praises regarding our staff. Really looking forward to welcoming you back again! Kind regards, Melanie Koball / Shiftleader Front Office
2out of 5
by A verified traveller from m

Slechte viersterren?hotel op een redelijke locatie

Posted 13-Aug-2016
Vier sterren vind ik niet helemaal terecht want het bad liep niet goed door waardoor je in t vieze water staat en de wasbak was ook verstopt! Ook werd de badkamer niet goed schoongemaakt en werd een handdoek niet vervangen die ik in t bad had gegooid. Verder was de vrouwelijke receptioniste (de oudere) niet klantvriendelijk, ze liet ons heel lang wachten op de sleutel!
Comment from Hotel Management
19-Aug-2016 by Derag Livinghotels, Hotel Management
Dear guest, thank you for taking your time to rate and review our hotel and giving us a feedback to your stay. It is a pity you did not like your stay. We are very sorry for the pipe from the sink that did not work certainly. Please tell us the room number you have had so we can let our technicians have a look at it. Whenever you experience any problem during your stay regarding towels a.s.o. please always talk to our staff at the reception desk so we can provide you with new towels and talk to the maids! We hope you will come back to stay with us so we can convince you of our hotel and service. Kind regards from Berlin, Melanie Koball / Shiftleader Front Office
3out of 5
by A verified traveller from Boston MA

Has no air conditioning so very hot in the rooms

Posted 17-Jul-2016
This could be a great hotel if it had air conditioning. The days I was there were hot and the rooms were not comfortable for sleeping. Opening the windows helped but then there was lots of street noise. Oddly they do have AC in the lobby but not on the guest floors. The positive include good sized rooms, free water and beer in the mini bar, a Corby trouser press, laundry machines in the basement. But all those good items are negated when the rooms at 25 C or more without the window open.
Comment from Hotel Management
17-Jul-2016 by Derag Livinghotels, Hotel Management
Dear guest, we kindly thank you for taking your time to rate and review our hotel. We are sorry if you had stressful nights due to the noise from the streets. If you are interested in it you could talk to our reservation system and book a room facing the riverside. These rooms are a lot more quiet at night. There is just a very small extra fee for booking these kind of rooms. We hope, you will be coming back again to stay with us so we can improve our first impression on you. Kind regards, Melanie Koball / Shiftleader Front Office
5out of 5
by Adi

This traveller left a rating score only Posted 18-May-2016 on Hotels
4out of 5
by A verified traveller

Posted 09-May-2016 on Hotels
Udmærket hotel god beliggenhed og med flere restauranter tæt ved. Morgenmad forholdsvis dyrt.
5out of 5
by A verified traveller

Estetikk og kvalitet.

Posted 06-May-2016 on Hotels
Hotellet bidro til et godt opphold i Berlin.
5out of 5
by Per Magne from Trondheim

Glimrende hotell i Berlin Mitte

Posted 05-May-2016 on Hotels
Vi hadde et 3 netters opphold (langhelg)her fra 28.04.16. Fantastisk fine rom på hotellet! Trivelig og effektiv betjening også. Hit drar vi svært gjerne igjen!
5out of 5
by Kenneth from Göteborg

Posted 05-May-2016 on Hotels
Fantastic hotel
Comment from Hotel Management
08-Jul-2016 by DERAG, Hotel Management
Dear guest, we highly thank you for the 5-star-rating and your very short but perfect statement! We hope, you will be coming back soon again! Kind regards, Melanie Koball / Shiftleader Front Office
5out of 5
by donjohn

Sehr schönes Hotel

Posted 18-Apr-2016 on Ebookers
Schönes Hotel, preislich etwas höher, dafür sehr komfortabel.
5out of 5
by A verified traveller

Great location next to the underground

Posted 16-Mar-2016
All in all we had an excellent stay at the hotel, the only thing that let it down was the receptionist at check in who was quite rude and unhelpful. Apart from that the rest of the staff couldn't have been nicer.
Comment from Hotel Management
06-Apr-2016 by Jessica Neumann - Front Office, Hotel Management
Dear Guest, thank you very much for rating our hotel. We are so sorry for this bad check in. We have allready talkt to our Front of House Manager and with all the staff from the reception. We would be pleasend to welcome you for a second time in our hotel. With kind regards from berlin