Front desk staff wonderful. Restaurant staff not friendly or attentive. Food good.
Comment from Hotel Management
21-Jul-2016 by tino kaehlke, Hotel Management
Thank you for taking the time to share your thoughts on your stay with us here at Crowne Plaza Berlin – Potsdamer Platz.
I was delighted to read your feedback on your experience at our reception and the food quality. I know that all of Front Office take great pride in being the first and usually the most consistent point of contact for most of our guests throughout their stay so I will relay your comments. Similarly with the food experience, our kitchen team will be happy to hear your judgement.
In regards to the Restaurant team I agree with you, as do the other members of the Executive Office, so we are currently in the process of getting this resolved. I apologise if there was not the expected service behaviour during your stay, this is not an issue normally.
I hope that we will be welcoming you back soon and thank you again for taking the time to write your review.