Ratings based on 1,396 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Pennsylvania, USA

Good location but staff and facility are tired

Posted 19-May-2016
Pros: Location and fairly quiet
Cons: Lighting in room for Reading and in bathroom for use of the mirrors More helpful front desk staff
The best part of this hotel was location for our stay in this part of Berlin. The staff was not helpfulor friendly. The lobby and rooms seemed tired. There was little life to this place. If you are traveling but car there is a easy place to self park the car.
Comment from Hotel Management
20-May-2016 by Christina Loest, Front Office Manager, Hotel Management
Dear Nancy, thank you for choosing our art´otel berlin kudamm. We are glad that you enjoyed our central but quiet location, however we are sorry that you were not satisfied with our staff and property. We hope that you will give us the opportunity to show you our great standards and changes in future. Best regards, Christina Loest, Front Office Manager
4out of 5
by A verified traveller

Posted 16-May-2016
Good location, friendly staff. Rooms a little tired.
Comment from Hotel Management
17-May-2016 by Christina, Hotel Management
Dear guest, thank you for your stay and also for your kind feedback. We hope to welcoming you again, soon! Best regards, Christina Loest, Front Office Manager
4out of 5
by A verified traveller from Darmstadt

Schönes modernes Hotel in zentraler Lage

Posted 10-May-2016
Location: Das Hotel befindet sich in unmittelbarer Nähe zum Ku'damm, auch öffentliche Verkehrsmittel sind innerhalb ein paar Gehminuten erreichbar.
Die Zimmer sind schön eingerichtet und geräumig. Trotz der zentralen Lage war es ruhig. Das Zimmer war sauber, lediglich in der Dusche waren ein paar unschöne Stockflecken. Die Auswahl am Frühstücksbuffet war reichlich und ansprechend angerichtet. Hier gibt es eine angemessene Auswahl an Rührei, Speck, frischem Obst, geräuchtem Lachs, Säfte, etc. Das Hotel ist ideal für einen Städtetrip nach Berlin, da von hieraus viele Sehenswürdigkeiten schnell zu erreichen sind. Wir würden jederzeit wiederkommen.
Comment from Hotel Management
14-May-2016 by Carsten Rudolph, Hotel Management
Liebe Cornelia, vielen Dank für Ihr Feedback zu Ihrem Aufenthalt. Es freut mich sehr, dass Sie einen angenehmen Aufenthalt gehabt hatten. In diesem Zusammenhang möchte ich mich trotzdem wür die Stockflecken in Ihrem Zimmer entschuldigen. Ich habe eben mit meiner Hausdame gesprochen um das kontrollieren zu lassen. Vielen Dank dafür und Ihnen ein schönes Pfingstwochenende. Herzliche Grüße Carsten Rudolph Hotel Manager
4out of 5
by A verified traveller from Stuttgart

Schönes modernes Hotel direkt am Kudamm :-)

Posted 05-Apr-2016
Pros: Die Lage und superkuschelige Bar mit tollen Sitzgelegenheiten und tollen Drinks. Auch dort sehr zuvorkommender Service!
Cons: Einrichtung Frühstücksbereich etwas unterkühlt, obwohl Frühstücks-Angebot gut! Unbedingt für günstigeren Preis bei Zimmerbuchung gleich mitbuchen.
Location: Unmittelbar am Kudamm. Shopping, Sehenswürdigkeiten - alles schnell zu Fuß u per Bus zu erreichen
Das schöne moderne Hotel ist in unmittelbarer Nähe zu Kudamm gelegen und alles praktisch fußläufig zu erreichen. Die Zimmer sind gut ausgestattet, modern und viele Wände künstlerisch mit Warhol Motiven aufgepeppt. Like!
Comment from Hotel Management
22-Apr-2016 by Carsten Rudolph, Hotel Management
Liebe Birgit, vielen Dank für Ihr tolles Feedback zu Ihrem Aufenthalt. Gebe ich sehr gerne an mein Team weiter. Liebe Grüße Carsten Rudolph Hotel Manager
4out of 5
by A verified traveller

Central west berlin

Posted 20-Jan-2016
Pros: Location
Cons: Read emails
great modern hotel close to kudamm. So called art'otel, but mostly 2 pictures of Warhol throughout the hotel. But the hotel is still very good, and good value
Comment from Hotel Management
21-Jan-2016 by Christina Loest, Front Office Manager, Hotel Management
Dear guest, thank you for your last stay with us. We are happy that you enjoyed your stay in our central location. Please note that we have more than 90 pictures and photographies of Andy Warhol on our floors, so for example the still-life space fruits from 1979, and on the third floor, the Shadows series. For your next stay it would be a pleasure for us to give you an art´tour through our hotel. We hope to welcoming you again, soon! Best regards and all the best, Christina Loest, Front Office Manager
4out of 5
by Sade

Posted 20-Jan-2016 on Hotels
Comment from Hotel Management
26-Mar-2016 by Christina, Hotel Management
Dear Sade, thank you for the 4 stars and see you again, soon! Best regards, Christina Loest, Front Office Manager
4out of 5
by A verified traveller

A good hotel close to kudamm

Posted 18-Jan-2016
Pros: Location, rooms
Cons: Elevator was bad, should inform about second elevator. Should make it possible to use the stairs to enter you floor, not only to exit Read emails
A very good value hotel in a good location. Modern and clean
Comment from Hotel Management
19-Jan-2016 by Christina, Hotel Management
Dear guest, thank you for your stay at the art´otel berlin kudamm and also for your review. We are happy that you enjoyed your stay in our modern and clean rooms. Also we are glad that you liked our central location. We are happy to tell you that we changed the company which is working on our elevators, so we can maybe find a solution to make them faster. Due to security reasons it is not allowed to enter the floors by using the stairs, we are sorry for the inconvenience. We hope to welcoming you again, soon! All the best wishes and thanks again for your feedback. Best regards, Christina Loest, Front Office Manager
2out of 5
by A verified traveller

위치는 비교적 좋으나, 청결도 및 호텔서비스는 최악인듯..

Posted 05-Jan-2016 on Hotels
호텔위치는 지하철, 버스 정류장과도 가깝고, 쿠담거리도 걸어서 갈 수 있는 곳이라 비교적 좋은 편이나, 나머지 호텔서비스 및 청결도에서는 최악인 듯. 평소 피부가 민감한 편이 아닌데도 불구하고, 침대 베딩 문제로 인해 밤새 피부 가렵고, 두드러기처럼 벌겋게 다 올라오는 문제로 방을 한번 옮겼었고 (호텔 측은 세제 chemical 이슈라고 하는데, 방을 옮긴 뒤로 괜찮은 걸로 봐서는 Bed bugs문제가 아닐까 함), 또한 5일 머무르는 동안 3번이나 객실 청소하지 않고, 플라스틱 백에 타월만 담아서 방에다 던져놓고 갔습니다. 함께 갔던 친구가 피곤해서 오전까지 머무르다 12시에 호텔에서 나왔는데, 시간이 늦었다는 이유로 청소를 하지 않았다고 하네요. 호텔 체크아웃타임이 12시인걸로 봐서는 12시 이후에도 당연히 청소는 할 것 같은데, 때문에 호텔측 설명이 상식적으로 납득이 가지 않았습니다. 그 동안 여행, 출장 등의 이유로 많은 호텔들을 경험했지만, 이렇게 객실 청소 미흡하고, 호텔 서비스가 아마추어같은 곳은 처음임.
Comment from Hotel Management
12-Mar-2016 by Christina, Hotel Management
Dear guest, thank you for your feedback! Best regards
5out of 5
by A verified traveller

Posted 04-Jan-2016
Alles so wie es sein sollte,Hotel und das Personal nur zu empfehlen!
Comment from Hotel Management
11-Jan-2016 by Christina, Hotel Management
Lieber Gast, vielen Dank für Ihren Aufenthalt und für Ihre tolle Bewertung. Wir freuen uns schon jetzt auf Ihre nächste Buchung! Mit besten Grüßen, Christina Loest, Front Office Manager
3out of 5
by Juliana from Würzburg

Posted 29-Dec-2015 on Hotels
Haare im Badezimmer, schmutziges Wasser aus der Badewannenleitung, 2-fach telefonischer Hinweis auf veganes Frühstück für eine Person...war am Samstag nicht verfügbar.
Comment from Hotel Management
05-Mar-2016 by Christina, Hotel Management
Sehr geehrte Juliana, vielen Dank für Ihren Aufenthalt und die Zeit, welche Sie sich genommen haben, um uns zu bewerten. Es tut uns sehr leid, dass Ihr Zimmer nicht einwandfrei geprüft wurde, bevor Sie eingecheckt haben. Seien Sie versichert, dass wir Ihr Feedback äußerst ernst nehmen und wir die von Ihnen genannten Punkte bereits mit unserem Housekeeping besprochen haben. Mit besten Grüßen, Christina Loest, Front Office Manager