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Reviews of AMC Hotel - Schöneberg

AMC Hotel - Schöneberg
Geisbergstraße 30, Berlin, BE

Reviews

8.0

Very good

Rating 10 - Excellent. 5 out of 15 reviews" "
Rating 8 - Good. 7 out of 15 reviews" "
Rating 6 - Okay. 2 out of 15 reviews" "
Rating 4 - Poor. 0 out of 15 reviews" "
Rating 2 - Terrible. 1 out of 15 reviews" "

8.8/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Darryl

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This was my first visit to a hotel with no reception personnel. However, the instructions were good and I was able to check in on the machine and receive a room key. I speak some German, so that helped in following the registration instructions. The only complaint is that the door was left ajar on two occasions by the cleaning staff. It required a slight slam to get it to close properly. It is very convenient to public transportation, shopping and good. There was a great breakfast spot one-half block away.
Stayed 8 nights in Nov 2022
Response from AMC Team on 19 Dec 2022
We would like to thank you for your review. We are very happy to read your comments and hope to welcome you again soon. Your AMC Team

6/10 Okay

Philip

Liked: Cleanliness, property conditions & facilities, room comfort
Berlin - no guarantee room ready to checkin
I contacted the hotel via WhatsApp messaging on 7th September at 12:03 to informed them that I had arrived early and whether it would be possible to check- in early, or at least store my baggage until I could check-in. I was informed that I could not check-in early, and as it is digital check-in, the hotel reception is not manned, and that there was nowhere that I could store my baggage, other than the Zoologischer Garten at the station. I was later informed by a representative from AMC Hotel that my room was the last one to be cleaned ready for my arrival, and that it would not be ready for the guaranteed check-in time of 15:00. The hotel were aware that I was very early, however they chose not to prioritise this for my arrival. And to make matters worse, my room was not made ready for me to check-in until 34 minutes beyond the guaranteed time. I find this to be wholly unacceptable and I’m extremely disappointed by the level of service that I received at the hotel. I received an email at 15:34 to inform me that my room was ready for my arrival; again this is 34 minutes later than had been guaranteed in an emailed that I received. Therefore, the hotel did not fulfil their contractual obligation to me.
Stayed 4 nights in Sep 2022
Response from AMC Team on 4 Oct 2022
Thank you for sharing your experience with us here.This allows us to learn from the expierence of our guests and constantly improve our quality.But we would also like to apologize to you that we could not meet your expectations in all points.Nevertheless, we hope to welcome you again in the future and convince you of our service then.Your AMC Team

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gerne wieder.
Stayed 2 nights in Mar 2024

8/10 Good

Birgit

Business traveller
Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Aileen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good Future-oriented Concept
Stayed 2 nights in Oct 2023

2/10 Terrible

Amos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looked out of my room for 2 hours & no cleaning
Horrible experience. Best avoid this hotel. I was shut out of my room due to technical fault on my door, and due to the hotels’ unmanned reception I waited for 2 hours for someone to appear and help me access my room. Because of that I missed my friends gathering which was the main reason for me being in Berlin. The room was so tiny that you cannot store a luggage and when you think it can’t get any worse, there are many pannels with switches and they are so bright in the night (bright blue and blinking), one is even next to the bed’s head board, that I had to cover them with towels in order to sleep. It was like sleeping in a discotheque. In addition, the housekeeper came into my room twice without checking if someone is inside, she just opened the door and on one occasion I was completely naked in the room and was able to hide behind the bed sheets. I mean this is a complete invasion of my privacy. Also, they only offer cleaning service in the morning, so if you are here for a weekend and want to sleep in, your room will never be cleaned, at least mine wasn’t. If I didn't have to change room due to the door lock issue, as they had to break down the door, my room wouldn’t have been cleaned for 3 nights. I wrote an email to the management mentioning all the above and asking for compensation for my 2 hours waiting time and consequently missed lunch.Iit took them 8 days to reply with a complete unpersonalised 3 sentence email. Overall one of my worst hotel experiences.
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Super!
Völlig unkomplizierter Check-in, sehr sauberes Zimmer und perfekte Lage…dieses Hotel hat alles erfüllt, was ich für meinen Aufenthalt brauchte
Stayed 1 night in Apr 2023

10/10 Excellent

Ahmet Fahri

Liked: Cleanliness, staff & service, property conditions & facilities
Preisleistungsverhaeltnis, Kaffeemaschine, Lage, Personal sind Staerken, keine Schwaeche für den Preis
Stayed 3 nights in Mar 2023

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena opción
El hotel esta muy bien ubicado y muy bonito. El área de oportunidad es el check in, se hace a través de una máquina, pero el sistema no es muy amigable y se batalla.
Stayed 6 nights in Sep 2022
Response from AMC Team on 12 Oct 2022
We would like to thank you very much for taking the time to leave us a review. Constructive criticism like yours is an important part of our optimization processes and is taken very seriously by us. Hopefully we will be able to welcome you again one day and convince you of our quality. Your AMC Team.

8/10 Good

Galvan

Stayed 7 nights in Jul 2022
Response from AMC Team on 15 Aug 2022
Vielen Dank für Ihre Bewertung. Wir hoffen, Sie haben Ihren Aufenthalt in unserem Hotel genossen und das wir Sie bald wieder begrüßen dürfen. Ihr AMC Team

6/10 Okay

Nikolaj Nygaard

Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2022
Response from AMC Team on 25 Jul 2022
Vielen lieben Dank für Ihre Bewertung. Wir freuen uns, dass Sie sich in unserem Apartment wohlgefühlt haben und hoffen Sie bald wieder bei uns begrüßen zu dürfen. Mit lieben Grüßen Ihr AMC Team

8/10 Good

Berthold

Liked: Cleanliness, amenities, property conditions & facilities
Habe mich hier sehr wohl gefühlt. Schöne Zimmer, sauberes Bad. Der Check-In am Automaten war etwas nervig: Tastatur ohne Umlaute - konnte meinen Namen nicht auf Anhieb finden.
Stayed 2 nights in Jun 2022
Response from AMC Team on 21 Jun 2022
Vielen Dank für die Bewertung und den Tipp mit den Umlauten auf der Tastatur. Es ist schön zu hören, dass Ihnen der Aufenthalt bei uns so gut gefallen hat. Wir würden uns freuen Sie bald wieder begrüßen zu dürfen. Ihr AMC Team

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jun 2022
Response from AMC Team on 21 Jun 2022
Vielen Dank für Ihre Bewertung. Es ist schön zu hören, dass Sie sich wohlgefühlt haben in unserem Hotel und wir Ihre Standards treffen konnten. Wir würden uns freuen Sie bald wieder beherbergen zu können. Ihr AMC Team

10/10 Excellent

Uwe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ich war angenehm überrascht und habe richtig gut in dem bequemen Bett geschlafen. Das Bad ist perfekt für diese räumliche Größe gestaltet, es gibt auch ausreichend Platz zum ablegen und 2 Steckdosen (super praktisch) und einen Fön, jedoch habe ich keinen Hacken für ein Handtuch entdeckt. Die hohen Decken, der Eingangsbereich…. fand ich sehr beeindruckend und hat mir gefallen.
Stayed 1 night in Jun 2022
Response from AMC Team on 20 Jun 2022
Vielen Dank für Ihre so positive Bewertung. Wir freuen uns, dass unser Hotel Ihre Wünsche und Vorstellungen übertreffen konnte. Ihre netten Worte werden wir an unsere Mitarbeiter weiterleiten und wünschen uns Sie schon bald wieder bei uns begrüßen zu können. Ihr AMC Team.