Exterior
Check availability

Reviews of numa | Arc Rooms & Apartments

numa | Arc Rooms & Apartments
Friedrichstraße 31, Berlin, BER

Reviews

8.4

Very good

Rating 10 - Excellent. 405 out of 1036 reviews" "
Rating 8 - Good. 461 out of 1036 reviews" "
Rating 6 - Okay. 121 out of 1036 reviews" "
Rating 4 - Poor. 26 out of 1036 reviews" "
Rating 2 - Terrible. 23 out of 1036 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

vincenzo

Liked: Cleanliness, amenities, property conditions & facilities
Numa | Arc in Berlin is the epitome of cool! Stylish rooms, modern design, and a vibe that screams Berlin.Plus, its central location makes exploring Berlin a breeze. Numa | Arc, you've got my cool stamp of approval!
Response from numa Guest Experience Team on 30 Jan 2024
Dear Vincenzo,We want to thank you for your kind words! We are thrilled to hear that you enjoyed your stay and had a good time at numa. We look forward to welcoming you back for many more such soulful experiences in the future.Best regards,numa Guest Experience Team

6/10 Okay

Hussein

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from numa Guest Experience Team on 26 Jan 2024
Dear Hussein,Thank you so much for your rating. It would help us a lot if you could share your experience during the stay so that we can investigate from our side and get back to you with your feedback.Best regards,numa Guest Experience Team

10/10 Excellent

Paola

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from numa Guest Experience Team on 12 Nov 2023
Dear Paola,We are thrilled to hear that you had a great experience with us. We look forward to seeing you again soon!Best regards,

10/10 Excellent

Tomasz

Liked: Cleanliness, property conditions & facilities
I would go back.
Stayed 11 nights in Jul 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear Tomasz,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

4/10 Poor

Jose

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Wasn't too happy about no staff being on site for parking. The few employees I did observe didn't seem like working staff. Did like to self check in with pin but it could be better.
Response from numa Guest Experience Team on 24 Oct 2023
Dear Jose, Thank you for your feedback. We are sorry your stay did not meet your expectations. Our property is managed digitally by a centralized guest experience team, and therefore we do not have a reception on-site but we are available 24/7. Please let us know if you would like to discuss this personally, and we will get in contact with you.Best regards, numa Guest Experience Team

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved that our room was very clean and in such a good area to walk around with many food and tourist spots
Stayed 2 nights in Sep 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear Andrea,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

2/10 Terrible

Samantha

Disliked: Cleanliness, amenities, property conditions & facilities
There wasn’t hot water the entire stay and the way they “made it up” to me was with two pieces of milk chocolate.
Stayed 3 nights in Sep 2023
Response from numa Guest Experience Team on 14 Nov 2023
Dear Samantha,Thank you for your feedback. We are happy to read that you loved the location. On the other hand, we are sorry to hear that there was no hot water during your stay. The comfort of our guests is our top priority. We would love to get the chance to follow up with you on your bad experiences. We’ll bring this up with our teams and see what we can do. Please let us know if you would like to discuss this personally, and we will get in contact with you. We would be delighted to be able to convince you of our services the next time you visit us.Best regards, numa Guest Experience Team

2/10 Terrible

Joshua

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities
No AC despite a thermostat in the room. The temperature in the room was 87 degrees F*. Didn’t get cooler in the room despite leaving windows open and having the fan on. Shower didn’t drain properly. They experienced a building wide hot water outage for an entire day. Also the fire alarm went off and the entire building had to be evacuated late at night. This was all during a 3 night stay. It was convenient for walking around in tourist sight seeing areas, that’s about it.
Stayed 3 nights in Sep 2023
Response from numa Guest Experience Team on 24 Oct 2023
Dear Joshua,Thank you for your feedback and your suggestions to improve our service. We're working hard to enhance our processes, and every suggestion helps us find ways to do that. Sorry about the fire alarm going on but your safety is our top priority. Someone was pretending to be a top chef and triggered the alarm. We do not provide or advertise AC in any of the rooms at our property. We understand the summer in Europe can sometimes not be very pleasant as we expect but we take care of our guest's comfort and just reach out to our Guest experience team and they will arrange a fan in your room next time. We're sorry that we weren't able to meet your expectations, and we hope that we can convince you to visit us again as we grow.Best regards, numa Guest Experience Team

6/10 Okay

Robert, Portland

Liked: Cleanliness, property conditions & facilities
Online check-in process was onerous and glitchy. My stove never worked. I dealt with the help desk several times, but it was never resolved.
Stayed 8 nights in Sep 2023
Response from numa Guest Experience Team on 24 Oct 2023
Dear Robert,Thank you for your feedback. We hope you enjoyed your stay despite the small inconveniences. We've passed on your message to our colleagues responsible for that, and we'll do our absolute best to make sure it doesn't happen again. Please get in touch if you have any further questions or concerns.Best regards, numa Guest Experience Team

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The building is amazing and in a great location for sight seeing. Our room was huge and beautifully designed with quality bedding, toiletries and coffee and a wonderful shower. Communication was good considering there is no reception.The only downside is that the air conditioning didn't work and because it was very hot we had to open the windows. Our room was at the front of the building with a busy street outside and there was a lot of traffic noise in the night and roadworks directly outside in the day. This took away the enjoyment of being in such a great space.
Stayed 4 nights in Sep 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear Sarah,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We're working hard to enhance our processes, and every feedback helps us find ways to do that. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Good

Lydia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great but there was no air conditioning which was a bit of an issue.
Response from numa Guest Experience Team on 17 Oct 2023
Dear Lydia,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We're working hard to enhance our processes, and every feedback helps us find ways to do that. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

6/10 Okay

Thomas

Stayed 1 night in Aug 2023

10/10 Excellent

Kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and well presented. I felt very safe in this property and was close to all the attractions in Berlin. Loved our stay here
Stayed 4 nights in Aug 2023
Response from numa Guest Experience Team on 17 Oct 2023
Dear Kara,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property and design, amazing looks and comfortable, and big room size, very close to tourist locations, the only back draw was no airconditioning that was a bit needed.
Stayed 2 nights in Jun 2023

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent communication on WhatsApp prior to arrival. On the same street as Checkpoint Charlie.
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Room and location are ok. Room got pretty warm and could not adjust the temp. Windows are facing into other guests rooms, a little awkward if you like natural light.
Stayed 4 nights in May 2023

10/10 Excellent

Isabelle

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2023

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
I can’t it makes me to upset but will definitely not stay again !
Stayed 7 nights in May 2023

6/10 Okay

Jessica

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Totally serviceable but a very sterile atmosphere and pretty isolating. Would be great if they had someone other than a bored security guard on site to greet you, answer questions or assist with check in.
Stayed 7 nights in May 2023

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2023

8/10 Good

Jimmy

Liked: Staff & service, amenities, property conditions & facilities
A great place with shopping, restaurants, and easy access to public transportation. A walkable neighborhood. The internet needs improvement. I had to work a few days during my stay, and the connection was intermittent. As well as the wifi connectivity of my phone.
Stayed 7 nights in Apr 2023
Response from numa Guest Experience Team on 1 May 2023
Dear Jimmy,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Marla

Stayed 7 nights in Apr 2023

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smart, well equipped rooms. Comfy bed. Nice tea and a coffee machine. Walk in shower. View from our room of the square.
Stayed 5 nights in Apr 2023
Response from numa Guest Experience Team on 25 Apr 2023
Dear Nicholas,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

6/10 Okay

jordana

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel was nice. My bag got stuck in a locker. No front desk so texting for help takes a long time to get answers. Automatically locked out of my room before I even checked out.
Stayed 2 nights in Apr 2023
Response from numa Guest Experience Team on 23 Apr 2023
Dear jordana,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We're working hard to enhance our processes, and every suggestion helps us find ways to do that.We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,#baden

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time using an accommodation like this without a reception etc so had some reservations but these were unfounded, great messages and communications over text, email and WhatsApp meant we had all the info we needed, not long off the plane in Berlin and we got a message that the room was ready so we could check in early, great bonus, the location and building where wonderful, the family room had two good sized rooms, useful wee kitchen and good sized fridge. The code you are sent is used on a couple of entrance doors so the place feels secure. Good laundry on site as well, and we needed some extra towels and an iron and a quick WhatsApp told us where we could get these downstairs. Brilliant
Stayed 4 nights in Apr 2023
Response from numa Guest Experience Team on 23 Apr 2023
Dear william,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 2 weeks in a studio style room and absolutely loved it! I have stayed in many similar types of hotels around Europe because I work remotely and travel as a digital nomad, and this has been my favourite so far! It was so clean, modern, fresh feeling, and in a super convenient location. I felt very safe as a solo female traveller in this hotel, and it was astoundingly quiet. The bed was so comfortable, I looked up the mattress brand for future reference. My friend stayed with me the first week and we spent a lot time in the room because we loved it so much and felt at home. There is a great Lidl a couple of minutes walk away, bakeries, coffee shops (a Starbucks just up the road if you really must!) & pharmacies close by, plus The Mall of Berlin is ten minutes walk away. There are multiple public transportation options very nearby too. I was surprised that it had an actual stove top, not just a microwave, a Nespresso machine, a fridge with a little freezer, good aircon, and a wonderful heated towel rail. I will always stay in a Numa property in the future where possible!
Stayed 15 nights in Apr 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear Emma,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Good

Raya

Liked: Cleanliness
Stayed 2 nights in Apr 2023
Response from numa Guest Experience Team on 14 May 2023
Dear Raya,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!
Stayed 5 nights in Apr 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear Daniel,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Aleli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean! self & easy check-in, we would love to stay here again.
Stayed 4 nights in Mar 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear Aleli,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Garret

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 5 nights in Mar 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear Garret,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Good

Alison

Liked: Cleanliness, property conditions & facilities
Great for a short stay. Very clean ,comfy beds, excellent shower.The whole experience was on line, no actual staff in hotel which made it strangely anonymous.
Stayed 4 nights in Mar 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear Alison,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Good

Tamara

Stayed 8 nights in Feb 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear Tamara,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Good

M

Business traveller
Liked: Cleanliness, property conditions & facilities
Loud Fridge & Staffless hotel adds to coldness
The room is fine and comfortable except for the fridge. It's too loud and is close to the bed. I had to turn it off during the night because it woke me up on numerous occasions and I am a heavy sleeper! The Ren Toiletries are great and welcome snacks are nice to have. The hotel is a little odd. It's a surprise there is no reception desk as the building is huge and there's always seems to be a security guard downstairs so I'm not sure why they haven't got a permanent member of staff on premises. You can contact the hotel staff via whatsapp but it would be helpful to speak to someone in person. There is no bar, no reception desk, no tourist info board. This adds to the coldness to the place. So if you're looking for just a room and you don't need to use the fridge then this is the place for you.
Stayed 7 nights in Feb 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear D,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

KEVIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear KEVIN,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

2/10 Terrible

Carol Ann

Business traveller
Disliked: Cleanliness, staff & service, amenities
persistant loud, screeching metal against metal noise coming from elevator that could be heard every few minutes. Couldn’t sleep. Couldn’t work during the day. Alerted hotel to problem. They didn’t get it fixed or even looked at, couldn’t move me to another room, wouldn’t put it out of service even though there were 2 other elevators to service building. Horrible experience. Never booking with Numa again.
Stayed 7 nights in Feb 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear Carol Ann,Thank you for your feedback! We hope you'll accept our apologies for the inconvenience. If you'd like to speak in more detail, you can always contact our guest experience team. We're always looking out for ways to improve and hope we prove that to you soon. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Well located do it yourself hotel
Great hotel if you're happy with do it yourself. There is no front desk, but their online service was great. Sent the access code in plenty of time, checked in on throughout the stay, etc. Excellent location directly across from a quiet metro stop and within walking distance to many sights
Stayed 2 nights in Feb 2023

8/10 Good

PABLO, MIAMI BEACH

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family suite good space nice location. Only bathroom is a little bit small. Excellent service.
Stayed 3 nights in Jan 2023

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value and super location near Checkpoint Charlie.
Stayed 5 nights in Jan 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023
Response from numa Guest Experience Team on 12 Nov 2023
Dear Jack,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

João

Travelled with group
Liked: Cleanliness, staff & service, amenities
I had a great time! This hotel is exquisite!
Stayed 1 night in Jan 2023

10/10 Excellent

Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room was what we needed for our coty break.

8/10 Good

Elizabeth

Stayed 4 nights in Dec 2022

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Jayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great facilities were excellent 10 out of 10

10/10 Excellent

Sheri, St. Catharines

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This apartment was awesome and probably one of the best that I've stayed in while travelling. Given the price, Numa far exceeded expectations on every level. It's super close to the metro, in a safe neighbourhood, clean, modern and has easy access. They even left snacks and gifts to help promote other businesses - all of which were awesome picks. I'd totally stay here again while in Berlin.

10/10 Excellent

Maryam Rifat

Stayed 1 night in Nov 2022

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely and clean. There was delicious coffee beans for the coffee machine. The location is excellent and the self serve nature of the Place is very convenient. I would highly recommend this to anyone going to Berlin.

8/10 Good

Fabrice

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Michaela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcomed well at the Angleterre
Great location. Great service and comfy bed. I’d stay again.
Stayed 3 nights in Oct 2020