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Reviews of The Reading Lake Hotel

3.5 out of 5
The Reading Lake Hotel
Kirtons Farm Road, Pingewood,, Reading, ENG

Reviews

6.0
Rating 10 - Excellent. 26 out of 352 reviews" "
Rating 8 - Good. 106 out of 352 reviews" "
Rating 6 - Okay. 98 out of 352 reviews" "
Rating 4 - Poor. 68 out of 352 reviews" "
Rating 2 - Terrible. 54 out of 352 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Unfortunately I have experienced this hotel at it's best. The staff were nice and my room was upgraded to a suite which was a lovely touch considering I stayed with my two children. The hotel is tired, there was lightbulbs out in the room, wallpaper peeled and framework missing from the doors. The shower was yellowing and when used sprayed from cracks behind the shower head. When on the balcony you can see the other half of the hotel which is closed off and unused. It has no roof and some of the balconys look to have dropped. When checking out of the hotel at 8am there were a large group if men, stood in the carpark surrounding my car. My teenage daughter became nervous but I advised they were probably waiting to be transported to work somewhere. I asked them to move and they did so I could leave but not a great impression. I paid £94 per night (averaged) over my two night stay and unfortunately I don't think the hotel should be asking for that price for what I booked which was a standard room.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful. Still in shock!!
Awful. Don't go. Looks like it's falling down and derelict. We left bags in the car to check the hotel was still open. Unfortunately it was. Photo on site must be 10 years old. This is a 1 star hotel.
Stayed 1 night in Nov 2018

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, room comfort
A sad state of something that has once been a love
There seems to be a policy to allow this hotel to run down.. Lift and toilets out of order, gardens allowed to grow over , no atmosphere at all. Only good point was rooms were very clean and staff helpful
Stayed 1 night in Oct 2018

2/10 Terrible

Jane, Somerset

Disliked: Property conditions & facilities, room comfort
the picture of the property needs to be updated, to show the fact that half of it burnt down over 3 years ago, it was like arriving in a ghost town, extremely disappointing
Stayed 1 night in Oct 2018

4/10 Poor

SEJK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Half of the hotel is burnt down. The remaining part has seen better days. A paint job would not fix it. The elevators are not working. Same for the public bathrooms. Staff was nice.
Stayed 2 nights in Oct 2018

6/10 Okay

Angie

Disliked: Property conditions & facilities, room comfort
Miss it.
Gone downhill since fire 4 years ago. Too remote, no shop for miles. Same staff member did literally everything except the chef. Hard uncomfortable bed. Lifts not working. Great food in restaurant.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I used to be great
The hotel is falling apart
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
All I can say is I think this hotel ( in the lose term) has had its day . Part of it was burnt down .No working lift so no one with disability shoukd book. Room very tired no even painting it would help .bathroom no comment . I wouldn't recommend any one use this hotel.
Stayed 1 night in Sep 2018

8/10 Good

Joanne

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Venue is a little dated, has so much potential to be something more. Bed was uncomfortable and room was stuffy. Bathroom didnt look clean with mould and rusted taps. The up side is the staff were really friendly and the food in the restaurant was enjoyable.
Stayed 1 night in Sep 2018

2/10 Terrible

Richard, Reading

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel - don't book - dont believe the pics
Hotel is in a terrible state, Half is derelict and the other wing has its roof missing. The pictures are from another time pre-Apocalypse. Rooms are dirty & falling apart. Worst place I have ever stay - should be closed (should not be on Expedia) - has to be seen to be believed but save yourself. Is a long way out of town down a narrow road.
Stayed 1 night in Sep 2018

2/10 Terrible

Sandrine, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Room not cleaned. No staff at arrival. Reservation not found for 30 min. The hotel stink, not clean. The only positive thing is the lake
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

Nice Views - Pity about the Hotel
Hotel is tired and needs complete refurbishment - however - the views from the rooms over the lake are stunning and the rooms are large and spacious. The Hotel decor is very dated and this along with the poor state of repair of fixtures and fittings lets it down.
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Nice view but not nice hotel not 4* at all. Not worth the cost
Stayed 2 nights in Aug 2018

6/10 Okay

stuart

Basic but nice
Ok, so apparently there was a fire and flooding there in 2014 when I say apparently you can see there was. So 75% of the hotel is no longer in use. You would think after 4 years they would have that repaired already. Other than that the hotel is basic but nice. Ideal for a night or 2 it needs some serious money spent on it. It was clean and tidy. The staff were welcoming and very friendly and the food was delicious. The £10 for breakfast seems expensive however what you’re offered makes it good value so take advantage. Overall this hotel is worth a visit it’s not posh, this current picture on hotels.com is when the hotel was in good condition so don’t be disappointed on arrival. But the rooms are a good size and comes with a private balcony over looking the lake. And yes I would go back
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Tired Hotel
Very Tired Hotel. Shabby décor, unhelpful staff. I needs a total overhaul as the location is quite good
Stayed 2 nights in Aug 2018

4/10 Poor

Impression

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was run down with no air conditioning Shower was a dribble of water. Staff were friendly. Television was broken, lifts were broken, no phone in the room, toilets in restaurant were out of service. We would not stay here again
Stayed 1 night in Aug 2018

2/10 Terrible

Andrew

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

4/10 Poor

Neeta

Disliked: Cleanliness, property conditions & facilities
Mrs Neeta
Very quite but not clean hotel
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Old and tired by the lake
This hotel is an awful hotel, due to its taped carpets, out of order lift, what looks like fire damage to a large portion of the building and it’s general flaky paint exterior. Whilst the hotel bed was comfortable, the shower was little more than a trickle and the comfort features within the room were sparse.
Stayed 1 night in Jul 2018

2/10 Terrible

Paul

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t bother
Terrible hotel Completely run down and in need of a massive makeover
Stayed 1 night in Jul 2018

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
No wifi, no lifts, 3 Tv channels, wasps nest on the balcony
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
In desperate need of refurbishment. Rooms tired and not maintained.
Stayed 1 night in Jul 2018

8/10 Good

Mallika

Liked: Cleanliness, staff & service, property conditions & facilities
Good but lacked amenities
The elevator is out of order & has been out for over a few months. It was hard for me with a disabled daughter and two of my guests with back problems!!! The manager was nice to offer refunds but we did not accept since its hard to book into another so late in the day.good breakfast & friendly staff Did not have enough desk fans to all of our rooms and it was hot!!!! AC was only in lobby
Stayed 1 night in Jul 2018

2/10 Terrible

stephen, suffolk

Disliked: Property conditions & facilities, room comfort
In need of refurbishment
No way a 4 star Hotel . No air con in rooms , half hotel closed down due to a fire , no air con in rooms . Hotel needs to be closed down until it has been refurbished.
Stayed 1 night in Jul 2018

8/10 Good

Peterside, London U K

Disliked: Staff & service, property conditions & facilities, room comfort
Nice environment but room comfort
There are no air-conditioned ansisong fans. Could not sleep due to room being very hot. When you leave the window open, insects evade your rooms.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Not bad
Stayed 4 nights in Jun 2018

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Julian

Disliked: Property conditions & facilities
Tired
Property very tired due to fire but could be good with investment . People very polite and a good price for the stay
Stayed 1 night in May 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
will not recommend.
It was an awful experience. the hotel is rated 4 star but I think is should be 2 star. Staff at the reception had a cold attitude. Got into the room, the toilet seat is broken, toilet doesn't flash well. There was only one towel for a couple, No telephone in the room to call reception if there is need, one has to literally go to the reception. We booth woke up with blocked sinus and breathing heavily, it appears the carpet has gathered a lot of dust and may be not hooved frequently. I was disappointed, the hotel is at a good quiet location with beautiful surroundings. However, I would not recommend and I will not be going there again.
Stayed 1 night in May 2018

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brautiful view, grrat location. Bathroom could do with some eork tbrough.
Stayed 1 night in May 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The elevator didn’t work so we had to carry out bags up 2 floors. No working stations on the tv.
Stayed 2 nights in Apr 2018

8/10 Good

Garry, peterborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
situated next to a lake we found it very peaceful and quiet. Stood on the balcony sunday morning watching a water skier and the local bird life.
Stayed 1 night in Apr 2018

4/10 Poor

Kerry

Disliked: Property conditions & facilities, room comfort
Look elsewhere!!
It doesn’t look like it does in the photos. The lift wasn’t working so we had to carry a buggy up a flight of stairs along with our baby and luggage. The bed was uncomfortable. The place is in need of an overall.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again
I found the place really spacious and reasonably clean. I loved that the rooms were overlooking the lamss

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appalled
Deffinately gone down hill I stayed for 5 nights with both of my children , sink broken sink also leaking all over the floor fridge was broken , no hairdryer , awful view from balcony half of the hotel was involved in a fire years ago no attempt to make it look better , balcony slippy and moss covered and unsafe , cleaners also never changed the bedding so marks on bedding and were left that way the whole week also filthy pillows thrown on top of the bed sheets after and heavily stained mattresses and divan bases

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
We had a lovely stay. It snowed so didn’t get to enjoy the balcony but would go back again in summer. The room was massive and clean. Few issues were heater didn’t heat up the room enough being so big prob would have been fine if hadn’t snowed. Few lights weren’t working and few plugs didn’t work, tv had basic 1-4 channels and signal was pretty poor but we weren’t there for the tv so that’s minor. We asked for more pillows and they brought some straight away. All in all lovely stay, great view would return again!
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Very mixed feelings!
Strange experience which left us thinking the hotel has just changed hands or is about to be refurbished. The approach was poorly lit and we initially drove by the hotel and ended up at the end of an unlit lane. Poor signage and lighting to indicate hotel. The outlook from the room over the lake was lovely.... though the poor decoration to the ceiling in the bathroom left a lot to be desired. The sink plug did not open fully and the basin drain seemed to be blocked. Lots of plug sockets. Too few tea bags, coffee sachets and milk pots. Not enough pillows.
Stayed 1 night in Feb 2018

4/10 Poor

Gary

Disliked: Property conditions & facilities
Very dated hotel in need of decorating throughout
Stayed 1 night in Jan 2018

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

2/10 Terrible

darren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of the worst hotels I have stayed in. It is outdated and run down, and feels as if it is about to close down very soon. The burned out other part of the hotel does not help the appearance.
Stayed 1 night in Jan 2018

6/10 Okay

Dave, Ipswich

Liked: Cleanliness, staff & service, room comfort
Was a good hotel, once...
It took me a while to find the hotel, as the sign was not illuminated and I must confess I didn't believe my sat nav. Only found it once I'd gone miles out of my way and then found it much better signed from the other direction. When I arrived, the car park was very dark and there were hardly any external lights. I waited at reception for quite some time before venturing to the restaurant to find someone. A very efficient and friendly chap, who was most apologetic, said he'd be with me soon. To his credit, he checked me in very efficiently, and also took my order for room service there and then, which he also delivered a very short while later. The room itself was spacious and comfortable, although there was quite a bit of noise from the nearby railway line across the other side of the lake. Dinner was very nice though. Overall, the hotel is now a bit tired and in need of a thorough refurbishment, and they could probably do with a few more staff!
Stayed 1 night in Jan 2018

6/10 Okay

Rob, London

Liked: Staff & service
Disliked: Property conditions & facilities
OK for the price, bit more remote than I expected
I was planning to walk from this hotel to the Madjeski for an event but someone has started building a housing estate and school on the road I was going to walk down. I managed to find an alternate route later and the following morning, which only added but the road isn't really suitable for pedestrians so book yourself a taxi. Apparently takes 15 minutes or so to get one over from Reading. Building was tired but very quiet given how close it is to the M4. Didn't really use any facilities. Room was confortable, carpet a bit old. And the door lock seemed pretty flimsy. Window lock was also not working at the bottom of the door, but top was fine so had someone really wanted to get in, I suspect they could have done although the balcony backed onto water so I wasn't overly concerned. Shower was reluctant to provide hot water but bath worked fine.
Stayed 1 night in Dec 2017

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel, used to stay here a lot and was shocked to find one of the wings has burnt down. Still provides excellent service, lovely setting and all round great hotel. Cant wait until the rebuild is done.
Stayed 3 nights in Sep 2017

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and great service
Stayed for one night and ate in the bar area.
Stayed 1 night in Dec 2017

4/10 Poor

Paul

Disliked: Property conditions & facilities
Hotels.com - please visit
This Hotel is part destroyed! The lovely view of the lake was spoilt by this. The hotel needs updating and is very tatty in places (missing items, badly fitted carpets, broken and taped tiles) - although clean. I think someone from Hotels.com should visit this hotel before anyone else complains.
Stayed 1 night in Dec 2017

6/10 Okay

Stuart

Liked: Staff & service
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Honest opinion to your questions
I do not think that this Hotel is worth £90 a night. The room was very clean and comfortable, and the breakfast was very nice, however the Dining area, was quite cold for a November morning. The Waitresses were very friendly but I must say that the Gentleman at Reception could have been a lot friendlier and lacked the warmth and courtesy that a guest would expect. The Hotel is ok, but I think it has seen better days and really needs a refurb at some point. The metal casing on the Hot water Tap was loose, this is not a four star hotel and the prices should reflect this. Overall it was ok but not a special experience by any stretch of the imagination
Stayed 1 night in Nov 2017