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Reviews of The Hind's Head

4 out of 5
The Hind's Head
Wasing Lane, Aldermaston, Reading, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 85 out of 163 reviews" "
Rating 8 - Good. 46 out of 163 reviews" "
Rating 6 - Okay. 21 out of 163 reviews" "
Rating 4 - Poor. 8 out of 163 reviews" "
Rating 2 - Terrible. 3 out of 163 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Andrew

Stayed 1 night in Dec 2023
Response from Hindshead on 27 Dec 2023
Hi Andrew,We aim to give our guests the best experience possible so would like to know why your rating was as low as it is so that we can improve. Kind regards,The Hinds Head Team

6/10 Okay

Bob

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good location and excellent service but poor sleep
We were in room 2. Probably closest to the main road. Sash windows would not shut properly and without secondary glazing the traffic noise kept us awake so despite a nice room and a very friendly service we didn’t sleep well. When we mentioned it in the morning , whilst listened to politely there was no empathy or apology which was disappointing.
Stayed 1 night in Dec 2023
Response from Hindshead on 27 Dec 2023
Hi Bob,We are very sorry that you didn't get a decent night's sleep. Unfortunately we are unable to replace the windows due to the building's listed status. We will address the attitude of the staff towards you regarding the handling of your complaint as this is not the kind of response that we train our staff to give. Kind Regards,The Hinds Head

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The variety of decor in the restaurant and bedrooms. Very welcoming and helpful staff.
Stayed 1 night in Nov 2023
Response from Hindshead on 15 Nov 2023
Thank you for your review and I am glad you enjoyed your stay. Kind regardsSarah

10/10 Excellent

Jake

Stayed 2 nights in Oct 2023

10/10 Excellent

Kerrie

Stayed 1 night in Oct 2023

8/10 Good

Greg

Stayed 2 nights in Aug 2023

10/10 Excellent

Lindsey

Stayed 1 night in Aug 2023

8/10 Good

Brendan

Stayed 1 night in Jul 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The good. The rooms were very Barker and stonehouse in style which we liked. There must have been a good use of photo shop on the exterior of the property as it was very tired. Breakfast was good as well not the best i have had. Dont order poached eggs if you want them runny as mine were like bullets. The bad. My wife was overcharged on her drinks a medium wine nd 1/2 of Fosters was £14.40 but she never gets receipts. We explained to the young girl serving at the bar and she said a large wine was £13.10 so that made my Fosters £1.10. I told her we had been charged £9.30 for a medium wine and a pint of Fosters by mistake but she didnt really get it and didnt seem interested. We also went to a Primal scream concert at the Mount in wasing which was half a mile away. We tried to book a taxi to come back it was quoted at £35 to £40 as they come from outside the village. We took our lives in our own hands and walked like many others. There was some pavement at the start and finish but nothing in between. I think this hotel was overpriced even though we saved £30 on the expedia App still £191 for a night we arrived at 2.45 pm to check in but our room wasnt available If we go again i would stay 3 miles away for £120 less and drive to the venue.
Stayed 1 night in Jun 2023

6/10 Okay

Vanessa

Liked: Cleanliness
Stayed 2 nights in Jun 2023

8/10 Good

Linda

Stayed 1 night in Jun 2023

6/10 Okay

Ian

Business traveller
Stayed 1 night in May 2023

8/10 Good

Richard

Stayed 1 night in May 2023

6/10 Okay

Craig

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing breakfast service
Room was great everything you needed and clean. Service was disappointing at breakfast. 7am start and I had 25min to get a drink and hot food, however on arrival there was no coffee or milk to have some cereal. This arrive at 7:15 so helped myself to some cereal as I would now not have time to eat and hot food. I was then asked at 7:20 if i want hot breakfast but declined due to time. If breakfast is going to served from 7am then guests should be able have a hot drink and meal within 30mins. As this was a business trip I needed to be elsewhere for a meeting. Not a great start to the day.
Stayed 1 night in Apr 2023
Response from Frankie & Luke on 28 Nov 2023
Dear valued guest,We hope this email finds you well. We recently came across your review of The Hinds Head, and while we are disheartened to hear about your negative experience, we want to extend our sincerest apologies.Firstly, we want to inform you that The Hinds Head is now under new management, and we have been working diligently to address the issues that you and other guests have highlighted. We truly value the feedback of our guests, as it helps us improve and provide a better experience for all.We understand that your experience did not meet your expectations, and we would like to address this personally by offering you a form of discount as a token of our gratitude for your feedback. We believe that everyone deserves a second chance, and we would love for you to give us the opportunity to make it right.Please feel free to get in touch with us at management@hindsheadpub.co.uk , and one of us will be more than happy to assist you further. Your satisfaction is our top priority, and we would be honored to have you back as our guest.Thank you for considering our invitation, and we look forward to hearing from you soon.Warm regards,Frankie & Luke The Hinds Head Management

4/10 Poor

pa

Business traveller
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Really poor service at breakfast, no clean tables, no juice etc. No electricity in room for laptop or phone charging. Blocked sink. Not the best I am afraid. Raised issues with overworked receptionist and breakfast server and kitchen runner (all same person!!). Maybe one more person required??
Stayed 1 night in Apr 2023

8/10 Good

Michael

Stayed 1 night in Apr 2023

8/10 Good

Andy

Stayed 4 nights in Jan 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Ben

Stayed 1 night in Dec 2022

10/10 Excellent

Stephen

Stayed 1 night in Nov 2022

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Mixed - overall disappointing.
I've stayed at the HH before. When it works, it's great - good vfm, friendly, comfortable, good food. However, there were a few issues with the hotel last time I stayed (I was a regular for a few weeks). When I knew that I needed to stay locally again, I gave the HH the benefit of the doubt. I wish I hadn't. The problems started when my colleague complained about her room, concerned about the noise from the next door room through the partition wall. She said she could hear everything in the room next door "it was like they were in the room with me". There were no other rooms available, so I offered to swap rooms as I am not too bothered about noise. However, she was right. The wall between rooms 2 and 3 is very thin. Let's just say I spent the night listening to a noisy couple. I didn't sleep well and felt self-conscious. My disappointment was compounded when I came down to breakfast and the door to the restaurant was locked and the lights were off. When I complained about it that evening, no apology was offered and I was told that it was down to "human error". I asked for a refund for the missed breakfast and was asked "How do you want make that happen?" (no apology). I did get my dinner refunded by £11 and was put in a quieter room for my second night. I had an excellent breakfast the following morning. In conclusion, I have decided I can't stay n the HH again nor can I recommend to colleagues they do the same. It can be great but it is too risky.
Stayed 2 nights in Oct 2022

10/10 Excellent

Grahame

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth considering
Great stay _. Good food and accommodation
Stayed 1 night in Oct 2022

8/10 Good

Andy

Business traveller
Liked: Property conditions & facilities, room comfort
Not bad
Nice place to stay. Shame about the dry pie. Breakfast bacon was dreadful. Like eating raw salt.
Stayed 3 nights in Oct 2022

8/10 Good

Andrew

Stayed 1 night in Oct 2022

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food and service were excellent. Nothing is too much trouble for Brad and the staff!👍
Stayed 2 nights in Sep 2022

10/10 Excellent

J

Stayed 1 night in Sep 2022

10/10 Excellent

David john

Stayed 1 night in Aug 2022

2/10 Terrible

Tom

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was not clean and lacked a real attention to detail. It was a disappointing stay and didn't warrant the price charged. There was no milk in the room and house keeping hadn't cleaned the coffee machine so it had old capsules. Breakfast was no better as the staff had nothing stocked. It took much longer because it took 3 requests to get bread for the toaster! The room did benefit from a fan and this did keep it cool.
Stayed 1 night in Jul 2022

10/10 Excellent

Barry

Stayed 1 night in Jul 2022

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Paul, Baughurst, Tadley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, traditional pub with good food and service from all the staff.
Stayed 1 night in Jul 2022

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great hotel
Amazing stay, staff super friendly and couldn’t do enough to help.
Stayed 2 nights in Jul 2022

2/10 Terrible

Mark

Stayed 1 night in Jul 2022

8/10 Good

Deborah

Stayed 1 night in Jun 2022

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hinds head
Just lovely rooms and great food and the staff were so nice. Breakfasts particularly amazing
Stayed 2 nights in Jun 2022

4/10 Poor

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Rebecca

Stayed 1 night in May 2022

10/10 Excellent

Paul, Baughurst, Tadley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very cosy and filled with nice extra such as different types of coffee. The breakfast was also very tasty and cooked to order.
Stayed 1 night in May 2022

10/10 Excellent

Jelena

Stayed 1 night in May 2022

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

SAMANTHA

Stayed 1 night in Apr 2022

10/10 Excellent

Diane

Stayed 1 night in Feb 2022

10/10 Excellent

Wesley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable inn, with relaxed friendly service. Our room, though not large, was well supplied with towels, coffee/tea making, hanging cupboard etc. Carpets a little shabby, shower a little mouldy but we spent an agreeable Christmas night, and will visit again.
Stayed 2 nights in Dec 2021

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hind's Head is a cosy old coaching inn. It is perfect for a weekend getaway to the country.
Stayed 1 night in Dec 2021

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Fabulous 10/10 Fantastic staff, very nice place overall
Stayed 1 night in Dec 2021

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy hotel with lovely staff, rooms and breakfast.
Lovely welcoming, polite and helpful staff who organised taxis to our event for us. A beautiful characterful room with little extras like a bath bomb and coffee machine. A great choice a of breakfast and which was delicious as well as plentiful. A great little find. Would highly recommend if you like old world charm 😊
Stayed 1 night in Nov 2021