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Reviews of Novotel Reading Centre

4 out of 5
Novotel Reading Centre
25b Friar Street, Reading, England

Reviews

8.2

Very good

Rating 10 - Excellent. 422 out of 1000 reviews" "
Rating 8 - Good. 361 out of 1000 reviews" "
Rating 6 - Okay. 126 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - close to the station. Excellent service and breakfast. I will stay again.
Stayed 6 nights in Apr 2024
Response from Toni on 15 Apr 2024
Dear Christine,Thank you for your feedback regarding the great location of the Hotel as well as the excellent service and breakfast.We look forward to welcoming you back in the near future.Kind Regards,Toni TolentinoFront Office Manager

10/10 Excellent

Grace

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,breakfast, customer services is good.
Stayed 4 nights in Mar 2024
Response from Toni on 12 Apr 2024
Dear Grace,Thank you for your wonderful feedback with the cleanliness, breakfast and service. We look forward to welcoming you back in the near future.Kind Regards,Toni TolentinoFront Office Manager

10/10 Excellent

wai yee tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in Mar 2024
Response from Toni on 26 Mar 2024
Dear Ms. Wai Yee Tracy, Thank you for highlighting our convenient location. We are delighted that you found it to your liking. We look forward to welcoming you back soon. Kind Regards, Toni Tolentino Front Office Manager

8/10 Good

Lorna

Business traveller
Liked: Staff & service, amenities
Great breakfast and room was quiet. Pool looked lovely. Room needed a refresh, but was comfortable.
Stayed 1 night in Mar 2024
Response from Toni on 18 Mar 2024
Dear Ms. Lorna,Thank you for providing your feedback during your stay and we are glad that you find the breakfast great and the room quiet. We look forward to welcoming you back.Kind Regards,Toni TolentinoFront Office Manager

4/10 Poor

nigel

Parking a big issue I drove around one hour looking for parking .. but otherwise ok
Stayed 1 night in Mar 2024
Response from Toni on 26 Mar 2024
Dear Mr. Nigel, Thank you for your feedback. We apologize for the inconvenience with parking and we have updated the site with our postcode for better access. We appreciate your understanding and hope you had a pleasant stay overall. Kind Regards, Toni TolentinoFront Office Manager

8/10 Good

Richard

Stayed 1 night in Feb 2024
Response from Toni on 23 Mar 2024
Dear Mr. Richard,Thank you for providing a review during your stay. We are looking forward to having you back in the near future.Kind Regards,Toni TolentinoFront Office Manager

4/10 Poor

pritpal

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Just a awful stay. 1- terrible hotel parking 2- the worst elevators in the world! 20 mins waiting for one 3- unsafe around hotel 4- uber does not pick up from hotel 5 - the staff are rude and the bar staff are very very unpleasant 6- the rooms are small and the air conditioning is a awful
Stayed 1 night in Feb 2024
Response from Toni on 17 Feb 2024
Dear Mr. Pritpal,Thank you for taking the time to share your feedback about your recent stay at Novotel Reading Centre. We sincerely apologize for the inconveniences you experienced during your visit. We understand that the hotel parking and elevator wait times were not up to your expectations. Your safety is our top priority and we appreciate you bringing up your concerns about the area surrounding the hotel. Additionally, we apologize if our staff did not meet your expectations in terms of their demeanor. Please be assured that your comments will be shared with our team for improvement. We apologize for any discomfort caused by the size of the rooms and the air conditioning. Kind Regards,Toni TolentinoFront Office Manager

10/10 Excellent

JENNIFER, Winnipeg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to be there. Extremely kind and patient staff. Delicious buffet breakfast. The pool is grand.
Stayed 8 nights in Feb 2024
Response from Toni on 17 Feb 2024
Dear Ms. Jennifer,Thank you for an amazing review! We look forward to welcoming you back in the near future.Kind Regards,Toni TolentinoFront Office Manager

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover in Readig
A very comfortable stay. Friendly, helpful staff
Stayed 1 night in Jan 2024
Response from Toni on 31 Jan 2024
Dear Mr. Philip,We are glad that you enjoyed your stay and we look forward to welcoming you back in the near future.Kind Regards,Toni TolentinoFront Office Manager

4/10 Poor

Natalie

Stayed 1 night in Jan 2024
Response from Toni on 15 Jan 2024
Dear Ms. Natalie,Thank you for you review regarding your stay, we apologize for any inconvenience encountered. Kind Regards,Toni TolentinoFront Office Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this hotel
One of the best hotels I have stayed at within the UK. Beautiful pool & gym. Lovely and helpful staff. Cozy sleep.
Stayed 1 night in Jan 2024
Response from Toni on 15 Jan 2024
Dear Ms. Jessica,Thank you for a wonderful feedback regarding your stay with us. We look forward to welcoming you back in the near future.Kind Regards,Toni TolentinoFront Office Manager

4/10 Poor

Stephen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Room condition caused injury
The hotel was lovely and the room facilities were great. Unfortunately during the night I got up to use the bathroom and tripped on a bit of carpet that had come away from the floor (see photo) and bashed my head on the cupboard opposite causing severe concussion.
Stayed 1 night in Dec 2023
Response from Toni on 15 Jan 2024
Dear Mr. Stephen,Thank you for providing your feedback regarding your stay and we are happy that you find the Hotel lovely. We would like to extend our apologies for any inconvenience encountered during your stay, we have relayed this to our Maintenance Team so they can check on it further.Kind Regards,Toni TolentinoFront Office Manager

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were magnificent. We had a Christmas for two of our granddaughters as we would not see them before. The staff made sure we had adjoining rooms and helped us bring all the presents and Christmas tree up to the room. They even allowed us to check in really early. Thanks
Stayed 1 night in Dec 2023
Response from Toni on 20 Dec 2023
Dear Mr. Francis,Thank you for a wonderful review most especially for our staff.We look forward to welcoming you back.Kind Regards,Toni TolentinoFront Office Manager

10/10 Excellent

Mark

Travelled with family
Liked: Staff & service, property conditions & facilities
Great
Overall our stay was good. The hotels location lends itself well to shopping and nightlife if that’s your purpose. All staff members were polite and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Rachael

Stayed 2 nights in Dec 2023
Response from Toni on 20 Dec 2023
Dear Ms. Rachael,We are glad that you enjoyed your stay with us.Kind Regards,Toni TolentinoFront Office Manager

10/10 Excellent

SHELDON

Stayed 3 nights in Nov 2023

8/10 Good

CJ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time. The restaurant staff were amazing & really made an effort for our 5yr olds birthday. Hotel & room were grea— also, it was only 2 mins to the train station.
Stayed 1 night in Nov 2023

10/10 Excellent

julie

Stayed 1 night in Dec 2023

8/10 Good

Mwaka

Stayed 1 night in Nov 2023

4/10 Poor

RICHARD

Business traveller
Disliked: Property conditions & facilities, room comfort
Avoid
Modern reception, Good shower thats where it ends. The rooms are old , small and well used. I requested water for the room and they told me to drink the tap water in the bathroom.... for £120 a night i expect water in the room !
Stayed 2 nights in Nov 2023
Response from Toni on 10 Nov 2023
Dear Mr. Richard,Thank you for taking the time to share your experience with us at Novotel Reading Centre. We appreciate your feedback and value our guests’ satisfaction highly. At Novotel, we strive to create a comfortable and pleasant stay for all our guests. We understand that you were disappointed with the condition of the room and lack of service provided in regards to providing water in the room. We have carafe of water in the Bar area should you need drinking water.Be assured that we take all feedback seriously and make every effort to improve our services so as to provide a better experience for all our customers.We hope you will give us another chance to demonstrate why we are known for excellent hospitality. Once again, thank you for your valuable feedback and we look forward to welcoming you back soon.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre 25b Friar Street – RG1 1DP, Reading - United Kingdom

10/10 Excellent

NIKI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely hotel, very central - right by the shops. Room was great and had a bath and separate shower. The pool/spa/gym area was really nice and spotless. Breakfast was so huge with loads of choice and the staff were all lovely.
Stayed 1 night in Oct 2023
Response from Toni on 7 Nov 2023
Dear Niki,Thank you for providing a wonderful feedback. We are happy that you find our Hotel lovely as well as the Leisure Centre. We look forward to welcoming you back.Kind Regards,Toni TolentinoFront Office Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Just a one night stay Wonderful room very comfortable bed and great bathroom
Stayed 1 night in Oct 2023
Response from Toni on 5 Nov 2023
Dear Ian,Thank you for a great review of your stay. We are glad that you find the beds very comfortable.We look forward to welcoming you back.Kind Regards,Toni TolentinoFront Office Manager

6/10 Okay

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Toni on 5 Nov 2023
Dear Darren,Thank you for taking the time to tell us about your experience at the Novotel Reading Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Toni TolentinoFront Office Manager

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from Toni on 2 Nov 2023
Dear Mr. James,Thank you for an amazing review! We look forward to having you back.Kind Regards,Toni TolentinoFront Office Manager

10/10 Excellent

Abdullahi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a great place to get some rest!
Awesome!
Stayed 1 night in Oct 2023
Response from Toni on 2 Nov 2023
Dear Mr. Abdullahi,Thank you for providing a wonderful feedback. We look forward to having you back with us.Kind Regards,Toni TolentinoFront Office Manager

10/10 Excellent

Karen

Stayed 2 nights in Oct 2023
Response from Toni on 26 Oct 2023
Dear Ms. Karen,Thank you for a great review of our Hotel! We look forward to welcoming you back.Kind Regards,Toni TolentinoFront Office Manager

10/10 Excellent

Georgina

Stayed 1 night in Oct 2023
Response from Toni on 10 Oct 2023
Dear Ms. Georgina,Thank you for a great review of our Hotel! We look forward to welcoming you back.Kind Regards,Toni TolentinoFront Office Manager

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in great location
Friendly welcome. Good room. Big comfortable bed. Bath and separate shower in compact but well designed en-suite. Separate toilet. Mini fridge with fresh milk. Safe. Comfortable sofa. Large TV. Only there for 1 night en-route to Heathrow but served it’s purpose very well. Would happily stay again.
Stayed 1 night in Oct 2023
Response from Toni on 7 Oct 2023
Dear Mr. Bruce,Thank you for your feedback and we are glad that you enjoyed your stay with us.We look forward to welcoming you back.Kind Regards,Toni TolentinoFront Office Manager

10/10 Excellent

Condarrie

Stayed 1 night in Sep 2023
Response from Toni on 7 Oct 2023
Dear Condarrie,Thank you for a wonderful feedback on your stay. We look forward to welcoming you back.Kind Regards,Toni TolentinoFront Office Manager

10/10 Excellent

Gilly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower should have a no slip mat as it was slippy
Stayed 2 nights in Sep 2023
Response from Toni on 30 Sept 2023
Dear Mr. Gilly,Thank you for providing a review regarding your stay. Bath Mats are available upon request as well.Thank you.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre 25b Friar Street – RG1 1DP, Reading - United Kingdom

8/10 Good

Kerrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you use the train and if you want to look around the town centre.
Stayed 2 nights in Sep 2023
Response from Toni on 19 Sept 2023
Dear Ms. Kerrie,Thank you for a wonderful feedback regarding your stay with us.We look forward to welcoming you back.Kind Regards, Toni TolentinoFront Office Manager Novotel Reading Centre 25b Friar Street – RG1 1DP, Reading - United Kingdom T +44 (0) 1189 522 600 E: toni.tolentino@accor.com

10/10 Excellent

Diego

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Toni on 30 Sept 2023
Dear Mr. Diego,We are glad that you have enjoyed your stay with Novotel Reading Centre and thank you for your feedback.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre

10/10 Excellent

Gilly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Toni on 30 Sept 2023
Dear Mr. Gilly,We are glad that you enjoyed your stay with us and we look forward to welcoming you back.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre

8/10 Good

Twyla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was brilliant, from reception through to the breakfast staff. Parking was a bit expensive and had to park in mall carpark and had to walk a bit of a distance to the hotel with baggage. But otherwise it was a good experience and would stay again.
Stayed 2 nights in Aug 2023
Response from Toni on 4 Sept 2023
Dear Twyla, Thank you for providing a review regarding your stay especially for our Reception and breakfast staff. We will take note of your feedback regarding the parking.We look forward to welcoming you back.Thank you.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre 25b Friar Street – RG1 1DP, Reading - United Kingdom

10/10 Excellent

Crystal

Travelled with family
Birthday getaway
The staff were very helpful and have accommodated our room request. The rooms were clean and there were extra amenities that we didn't expect but are thankful for. The breakfast was good, the kids love the pancake maker.
Stayed 1 night in Aug 2023
Response from Toni on 30 Sept 2023
Dear Crystal,Thank you for a wonderful feedback regarding your stay.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and efficient staff. The toilet and bathroom being separate wasn't particularly convenient.
Stayed 1 night in Aug 2023
Response from Toni on 2 Sept 2023
Dear Mr. David,Thank you for providing a feedback regarding our staff. We apologize for any inconvenience encountered but we look forward to having you back with us.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre 25b Friar Street – RG1 1DP, Reading - United Kingdom

8/10 Good

Glen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Decent for the price, close to train station and shops. A good choice. There is no bottled water in the room so be prepared to drink water out of the tap or find a convenience store.
Stayed 1 night in Aug 2023
Response from Toni on 30 Sept 2023
Dear Glen,Thank you for your feedback and we are glad that you enjoyed the location of the Hotel. We offer a jug of water in our Bar area if needed.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre

6/10 Okay

koshy

Small rooms Toilet and bathroom separate not enough space for even a chair
Stayed 2 nights in Aug 2023
Response from Toni on 2 Sept 2023
Dear Koshy,Thank you for providing your feedback during your stay. We apologize for any inconvenience encountered.Kind Regards,Toni TolentinoFront Office ManagerNovotel Reading Centre 25b Friar Street – RG1 1DP, Reading - United Kingdom

10/10 Excellent

Lee

Liked: Staff & service, room comfort
Stayed 3 nights in Aug 2023
Response from Toni on 20 Aug 2023
Dear Lee,We very much appreciate your comments regarding your stay at in Novotel Reading Centre.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards, Toni Tolentino I Front Office Manager I Novotel Reading Centre I Reading RG11DP

8/10 Good

Aruchuna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money hotel. Very centrally located. Great spread at Breakfast including a pancake station with Nutella. The pool is great but unfortunately was closed for maintenance on one of the days we stayed
Stayed 1 night in Aug 2023
Response from Toni on 20 Aug 2023
Dear Aruchuna,We very much appreciate your comments regarding your stay and we apologize if the pool was not available during your stay.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kind regards, Toni Tolentino I Front Office Manager I Novotel Reading Centre I Reading RG11DP

8/10 Good

Adesola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a short stay. Hard to find the car park though but very friendly staff who gave us a nice warm welcome when we eventually found the place. Will recommend. Nice hotel based in the city.
Stayed 1 night in Jul 2023
Response from Toni on 20 Aug 2023
Dear Ms. Adesola,We very much appreciate your comments regarding your stay in Novotel Reading Centre.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards, Toni Tolentino I Front Office Manager I Novotel Reading Centre I Reading RG11DP

10/10 Excellent

Mei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Toni on 20 Aug 2023
Dear Ms. Mei,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kind regards, Toni Tolentino I Front Office Manager I Novotel Reading Centre I Reading RG11DP

8/10 Good

Joseph

Stayed 1 night in Aug 2023
Response from Toni on 20 Aug 2023
Dear Mr. Joseph,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kind regards, Toni Tolentino I Front Office Manager I Novotel Reading Centre I Reading RG11DP

8/10 Good

Lucy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The stay was good although I had 5 rooms booked for my second night. I confirmed at the front desk that I wanted to keep my room the same and the other 4 others to be made up with 2 beds. I was called during the day to confirm I wanted to keep the same room and on my return, my room was made up with 2 beds and non of the othere were. This was then done but while we were all getting ready for dinner which was a bit annoying.
Stayed 1 night in Jul 2023
Response from Toni on 20 Aug 2023
Dear Ms. Lucy,Thank you for taking the time to tell us about your experience in Novotel Reading Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies regarding the other rooms not being made up on your arrival.We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards, Toni Tolentino I Front Office Manager I Novotel Reading Centre I Reading RG11DP

4/10 Poor

Josh

Stayed 1 night in Jul 2023

10/10 Excellent

Hayley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was nice and clean pool great for the kids comfy and clean
Stayed 2 nights in Jul 2023
Response from Magnus on 31 Jul 2023
Dear Hayley,Thank you for your kind review. We hope you had a great time with your children.We look forward to welcoming you back soon.Kind regardsMagnus

6/10 Okay

Abdulhadi

Business traveller
Disliked: Cleanliness, property conditions & facilities
It is average and requires some updates and more attention to cleaning and services.
Stayed 7 nights in Jul 2023
Response from Magnus on 31 Jul 2023
Dear Abdulhadi,Thank you for taking the time to leave a review. We have taken good note of your feedback and shared this with all the departments within the hotel.We hope that we may welcome you back to the hotel in the future.Kind regardsMagnus

6/10 Okay

Jullieth Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Magnus on 31 Jul 2023
Dear Jullieth,Thank you for taking the time to post a review. I hope that we may welcome you back to the hotel some time in the future.Kind regardsMagnus

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were tight
Stayed 1 night in Jul 2023
Response from Magnus on 31 Jul 2023
Dear Shannon,Thank you for taking the time to post a review. I am sorry that you found our bedrooms to be somewhat tight. The hotel also offers Executive bedrooms, which are generally much larger in terms of m2. I hope that you will be back to stay with us and that you will consider booking an Executive bedroom.Kind regardsMagnus

10/10 Excellent

JENNIFER, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
I loved that you could not hear other guests once in your room. the pool was great fun! restaurant staff and the buffet breakfast were excellent! super pleased with the variety of options. the front desk were very kind and could answer all my questions, and responded to any concerns. on the main road and easy to walk to the train station and high street. will be going there again!
Stayed 17 nights in Jun 2023
Response from Magnus on 31 Jul 2023
Dear Jennifer,Thank you very much for your kind feedback. We look forward to welcoming you back soon!Kind regardsMagnus