Terrace/patio

Reviews of Castle Hotel Windsor

4 out of 5
Castle Hotel Windsor
18 High Street, Windsor, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 611 out of 1004 reviews" "
Rating 8 - Good. 276 out of 1004 reviews" "
Rating 6 - Okay. 62 out of 1004 reviews" "
Rating 4 - Poor. 37 out of 1004 reviews" "
Rating 2 - Terrible. 18 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly positioned for everything in Windsor. Only there for one night (unfortunately) but it left us with a very happy memory of our time there We hope to return in the future!!
Stayed 1 night in Apr 2024
Response from Castle Hotel Team on 14 Apr 2024
Hi Norman,We are very glad to hear that you have made very good memories within the hotel and Windsor.We hope to welcome you again in the Castle Hotel Windsor!

10/10 Excellent

Donald

Travelled with family, Business traveller
Liked: Cleanliness
Could see Windsor Castle from our room!
Stayed 1 night in Apr 2024
Response from Riya on 10 Apr 2024
Hi Donald,Thank you for your positive review, we are glad you enjoyed your stay!We wish to see you again!!

8/10 Good

Toby, Hillsdale

Travelled with partner
Liked: Cleanliness, staff & service
The hotel staff were friendly and organized. There was no gym, which I would have liked but it’s not like one was promised but not present. The directions for driving to the car park entrance were not good, their email just gave a postcode which was inadequate to find even the hotel in Google Maps. I found it, but better directions would have helped. Comfy bed, solid wifi.
Stayed 1 night in Apr 2024
Response from Riya on 10 Apr 2024
Hi Toby, I am sorry to hear that you had such a struggle arriving.I will have my team look into this matter as the postcode should be SL4 1ET which would bring you directly adjacent to our car park. In regards to the Gym we do not have our own but we do work in partnership with a very local gym called "snap-fitness". Kind Regards,Riya

8/10 Good

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located for enjoying both Windsor and Eton
Stayed 1 night in Apr 2024
Response from Riya on 10 Apr 2024
Hi Victor,Thank you for your positive feedback.we hope you enjoyed your time at the Castle Hotel Windsor!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and relaxed environment close to major attractions and restaurants.
Stayed 1 night in Apr 2024
Response from Riya on 4 Apr 2024
We thank you for your kind words!hopefully you were able to make some fantastic memories within Windsor and the hotel!we wish to welcome you again at the Castle Hotel!

6/10 Okay

Antony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Centrally located but despite booking a junior suite - the most expensive room offered by Expedia - we were on the ground floor with sweeping views of the car park. Really think that sort of detail should be included in the room description as I could have saved a few pounds and been in the main building. Reception staff also something of a mixed bag in terms of competence.
Stayed 1 night in Mar 2024
Response from Lee (Reception Manager) on 7 Apr 2024
Hi,Sorry to hear of your dissatisfaction with the Mews Junior Suite. Our Junior Suites are in multiple locations but of equally high quality.I believe you were checked-out by a newer member of our team, so I apologise for any inconvenience experienced.Kind regards,Front Office Team

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lee (Reception Manager) on 7 Apr 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

10/10 Excellent

maryanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Windsor is a picture perfect town and the Windsor Castle Hotel fits right in!
Stayed 1 night in Feb 2024
Response from Riya on 2 Apr 2024
We are delighted you enjoyed your stay in windsor!

10/10 Excellent

Donna

Travelled with partner
Our room shower (accessible) flooded with the first shower so we were moved to another room. The ladies at the reception desk were wonderful, as was the bellman who helped with our luggage. We were pleased with the new room and are grateful for the consideration!
Stayed 2 nights in Mar 2024
Response from Castle Hotel Team on 10 Apr 2024
Hi Donna,we are sorry to hear that there was an inconvenience.But gratefully our great staff members went ahead and were able to solve this issue. I will be assured to let the front desk team members know and my concierge!

10/10 Excellent

Inese

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
When I checked in I specifically mention that there is 2 adults and 1 child, not 3 adults. But checkin staff was ignorant and unhelpful. However when I checked out I had a really nice experience thanks to Indi and Rushmi as they adjusted our breakfast as i was charged for 3 adults instead and they amended to 2 adults and child. They was very helpful, friendly and also provided little colouring book with pencils for kid, which was very kind. If not unpleasant experience with checking I would give 5 stars to the stuff.
Stayed 3 nights in Mar 2024
Response from Castle Hotel Windsor on 23 Mar 2024
Dear Inese,Thank you for your feedback, I am sorry to learn that your check in experience was not to a high standard, rest assured that this will be addressed to the person on duty.Thank you in highlighting Indi and Rashmi for looking after you on check out. I do hope that we can welcome you back on another occasion for a better experience.Best regards, Leanne SilavantFront Office Manager

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall!
Stayed 1 night in Mar 2024
Response from Lee (Reception Manager) on 7 Apr 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

10/10 Excellent

Wendy

Travelled with partner
Liked: Amenities
Staff very helpful room lovely and clean food excellent
Stayed 1 night in Mar 2024
Response from Riya on 10 Apr 2024
Hi Wendy,We thank you for your kind words, i will be assured to pass this on to the team!Kind Regards,Riya

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Lee (Reception Manager) on 7 Apr 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

8/10 Good

Greg

Stayed 1 night in Mar 2024
Response from Lee (Reception Manager) on 7 Apr 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

10/10 Excellent

Valerie

Travelled with partner
Liked: Amenities
Fantastic location. Interesting hotel layout. Lots of character. Staff were friendly
Stayed 1 night in Mar 2024
Response from Riya on 10 Apr 2024
Hi Valerie,Thank you for your positive feedback.We hope you had a very memorable stay with the Castle Hotel Windsor! We do wish to see you again!Kind Regards,Riya

10/10 Excellent

Paul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel, conveniently situated, staff excellent in all ways. We will definitely revisit.
Stayed 2 nights in Mar 2024
Response from Riya on 10 Apr 2024
Hi Paul,We appreciate your kind words, especially about our staff, we ensure this will be passed on to the team!Kind Regards,Riya

8/10 Good

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good character and environment.
Stayed 1 night in Mar 2024
Response from Riya on 10 Apr 2024
Hi Julian,Thank you for your amazing words, we are glad that the hotel has exceeded your expectations. We wish to you see you again!Kind Regards,Riya

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lee (Reception Manager) on 7 Apr 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

8/10 Good

Mark

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great location for tourists Lots of up and down steps when you stay in the annex.
Stayed 4 nights in Feb 2024
Response from Castle Hotel Team on 10 Apr 2024
Hi Mark,Thank you for your review, we hope that this did not effect your stay!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lee (Reception Manager) on 7 Apr 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

2/10 Terrible

Nigel

Disliked: Cleanliness, staff & service
Response from Lee (Reception Manager) on 7 Apr 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the set up as soon as you get there revolving door which is authentic and classy. It gives you a warm welcome walking in with the restaurant to the right and left as you walk in. The young lady on reception was a credit to the hotel. Polite helpful and very friendly in helping us check in. The room was amazing as was the breakfast, the experience on a whole was a 10/10 i will be going back to stay
Stayed 1 night in Feb 2024

10/10 Excellent

phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It looked very inviting and it was very clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Julian, Glenmoore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch !
Stayed 1 night in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Lee (Reception Manager) on 7 Apr 2024
Thank you for the positive feedback of your recent stay with us at the Castle Hotel Windsor.We hope to welcome you again in the future.Kind regards,Front Office Team

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very charming, old, character hotel with uneven floors and tiny bathrooms but the room itself was huge! Very comfortable and nicely appointed. Lovely staff, great location, nice breakfast. We enjoyed our stay very much.
Stayed 2 nights in Jan 2024
Response from The Castle Hotel Team. on 31 Jan 2024
Dear Elizabeth, Thank you for taking the time to share your delightful feedback! We're thrilled to hear that you found our hotel to your liking. It was a pleasure hosting you, and we hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Darrin, Pacifica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I found the hotel very charming and particularly the breakfasts and sitting in the lounge next to the fireplace. Turns out I missed the feline mascot so hopefully next visit. Perfect location. Very accommodating staff. I will probably choose a bigger room next time.
Stayed 4 nights in Jan 2024
Response from The Castle Hotel Team. on 26 Jan 2024
Dear Darrin, Thank you so much for taking the time to leave us a review. We are delighted to hear that your stay was perfect! We (including Dexter) look forward to welcoming you back soon.

10/10 Excellent

Russ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of the castle. Parking was a bit tight
Stayed 1 night in Jan 2024
Response from The Castle Hotel Team. on 24 Jan 2024
Dear Russ, Thank you for your kind review. We are happy to hear you enjoyed your stay. We take into consideration your feedback about the car park for an improved stay in the future!

2/10 Terrible

Greg

Stayed 2 nights in Jan 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Windsor location
Great location and outstanding customer service, highly recommended.
View from room
Front of hotel
Lounge/Bar
Stayed 2 nights in Jan 2024
Response from The Castle Hotel Team. on 18 Jan 2024
Dear John,Thank you so much for taking the time to leave us a positive review! We are so pleased to know that our location and staff proved to make your stay special. We look forward to hosting you again soon for another great stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No problems
Very nice hotel in a good location. Staff was friendly.
Stayed 1 night in Jan 2024
Response from The Castle Hotel Team. on 18 Jan 2024
Thank you so much for your kind review. We will relay your positive feedback to our team and hope to host you again soon!

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Castle Hotel Team. on 18 Jan 2024
Thank you so much for your kind review!

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Castle Hotel team. on 16 Jan 2024
Dear David,Thank you for your kind review!

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from The Castle Hotel Team. on 16 Jan 2024
Dear Michael,Thank you so much for your kind review! We hope to welcome you back soon

10/10 Excellent

Duncan

Stayed 1 night in Jan 2024
Response from The Castle Hotel Team. on 10 Jan 2024
Dear Duncan, Thank you so much for your kind review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
High quality hotel, good for the price
Stayed 1 night in Jan 2024
Response from The Castle Hotel Team. on 13 Jan 2024
Dear Stephen, Thank you for your kind words! We're delighted to hear that you found our hotel to be of high quality and a good value for the price. Providing a positive experience for our guests is our top priority. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Lovely stay in the amazing location hotel.
Stayed 1 night in Jan 2024
Response from The Castle Hotel Team. on 10 Jan 2024
Dear Michael, We are delighted to hear our location added to your amazing experience at the hotel. We hope to host you again soon!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Castle Hotel Team. on 10 Jan 2024
Dear William,Thank you so much for your kind feedback

10/10 Excellent

eduardo

Stayed 1 night in Jan 2024
Response from The Castle Hotel Team. on 27 Jan 2024
Thank you so much for your kind review.

10/10 Excellent

Melanie

Stayed 2 nights in Jan 2024
Response from The Castle Hotel Team. on 10 Jan 2024
Dear Melanie,Thank you so much for your kind review. We hope to host you again soon!

10/10 Excellent

Jane

Stayed 2 nights in Dec 2023
Response from The Castle Hotel team. on 23 Jan 2024
Dear Jane,Thank you for kind review.We look forward to welcoming you again soon!

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Castle Hotel Team. on 10 Jan 2024
Dear Kevin, Thank you so much for your review. We welcome any feedback you may have to make your next stay even better!

10/10 Excellent

Lyda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at The Castle Hotel in Windsor. Its location is ideal especially if you do not have a car. We will be back soon.
Stayed 4 nights in Dec 2023
Response from The Castle Hotel Team. on 4 Jan 2024
Thank you for choosing The Castle Hotel, Windsor! We're delighted to hear you enjoyed your stay and found our location ideal. We look forward to welcoming you back soon for another memorable experience.

8/10 Good

Vaughan

Stayed 1 night in Dec 2023
Response from The Castle Hotel Team. on 3 Jan 2024
Thank you so much for your review!

10/10 Excellent

Maurica

Stayed 1 night in Dec 2023
Response from The Castle Hotel Team. on 2 Jan 2024
Thank you for your kind review

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023
Response from The Castle Hotel Team. on 2 Jan 2024
Thank you for your kind feedback!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from The Castle Hotel Team. on 2 Jan 2024
Thank you so much for your kind feedback!

10/10 Excellent

D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant rooms, in a great location and friendly staff.
Stayed 1 night in Dec 2023
Response from The Castle Hotel Team. on 2 Jan 2024
Thank you for your fantastic review! We're thrilled to hear that you found our rooms brilliant, enjoyed our great location, and experienced the friendliness of our staff. Your positive feedback is greatly appreciated. We look forward to welcoming you back for another wonderful stay!

10/10 Excellent

gareth

Stayed 1 night in Dec 2023
Response from The Castle Hotel Team. on 2 Jan 2024
Thank you so much for your kind review!

10/10 Excellent

KATE

Travelled with family
Stayed 1 night in Dec 2023
Response from The Castle Hotel Team. on 28 Dec 2023
Thank you for your feedback.