Ratings based on 117 Verified Reviews

4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Newbury

Posted 02-Nov-2017
Friendly staff,very good size of room, very clean,I definitely recommend this hotel.
4 out of 5
Recommended
for Couples
by A verified traveller from Abingdon

Spa treat

Posted 02-Oct-2017
Pros: Easily accessible, good spa facilities
Cons: Attention to detail (as per my "experience" above.
Room allocation was an issue. I arrived early not expecting to get into the room so asked what the room number would be so as I could charge to it in the meantime - was given the wrong number. When I got to the room it was set up as a double (we booked a twin) Spent half an hour phoning reception, waiting for housekeeping - who had gone home, collecting another room key myself from reception & then having to wait for the Manager who re-arranged the 2nd room which resulted in one bed not having a headboard. All this dressed in a robe - charged to the wrong room - with damp hair as I had a spa treatment booked. Not ideal or particularly relaxing. Despite reducing the temperature on the air conditioning the room remained rather warm all night. When we checked out we had been overcharged on the bar bill which was rectified but without apology. We made it a nice break but without these, maybe seemingly small, points it would have been so much more enjoyable.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Sep-2017
Was very nice hotel to stay and for sure i will go again
5 out of 5
Recommended
for Everyone
by A verified traveller from london

Staff are great, perfect travel stop over.

Posted 05-Sep-2017
Staff extremely friendly, for what you pay the hotel is worth every penny! And the spa is lovely abeit busy.
4 out of 5
Recommended
for Everyone
by A verified traveller from Wales

good hotel good location peaceful

Posted 25-Aug-2017
Pros: Spa
Cons: Prices
Food/Drinks were a little too expensive !! Spa excellent really good relaxing Golf course v good.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ware, Herts

3 night break

Posted 24-Aug-2017
Pros: The staff were very welcoming and willing to help if any problems arose. The room was lovely with a huge TV.Bed was very comfortable .
Cons: As I have fruit for my breakfast I felt that there could have been a little more variety.
Location: High cleer Castle. River cruise. Lovely pub down the road with fantastic food.
We arrived on the Friday afternoon and left on the Monday. This was a short break for myself and my husband as we wanted to visit Highcleer castle where Downton Abbey was filmed. We enjoyed our stay very much.
1 out of 5
by A verified traveller

Posted 20-Aug-2017 on Hotels
I thought it was very over priced for a nice but average room. We had no milk in the tea and coffee tray. Our phone to call reception did not work to ask for more milk.
5 out of 5
Recommended
for Everyone
by A verified traveller from northampton

Amazing and helpful

Posted 20-Aug-2017
Got us in early as we had a wedding.. surroundings were relaxing and beautiful. Spa well with the visits!! Staff couldn't do enough to help. Including putting separately booking rooms together for breakfast. Which had plenty too choose from, well cooked and delicious. Had a fantastic stay THANK YOU
5 out of 5
Recommended
for Everyone
by A verified traveller from Midlands

Stop over for wedding

Posted 20-Aug-2017
Pros: As mentioned, nice and clean and friendly
Cons: As above, the way they serve breakfast
Location: I was only stopping over - Newbury races is nearby
Lovely hotel and staff. The rooms were nice and clean with a cool large screen smart TV. The Spa facilities were included and the staff working there were exceptional. The only thing that I could think off, as a recommendation for improvement would be the breakfast - It is served to you, I prefer to help myself. This led to unnecessary queuing :-)
5 out of 5
by Richard

Cannot fault it for the price.

Posted 18-Aug-2017 on Hotels
Great pool and spa area. Nice bar with decent enough menu. Lovely room so cannot fault it for the price.