Ratings based on 91 Verified Reviews

4.1 out of 5
82% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Could have been much better

Posted 29-May-2017
The hotel was nice and clean but no one at the door offered to take our bags to the room. Also if you're staying overnight take your toothbrush and toothpaste because they don't provide either.
5 out of 5
by Jane

What a weekend

Posted 27-Mar-2017 on Hotels
Quality place! GOLF course amazing local fox and hounds pub very welcoming! Hotel is a must for anyone wishing to relax and unwind
5 out of 5
by Charlotte

Posted 16-Mar-2017 on Hotels
Hotel and amenities where beautiful. Room could do with modernising. Overall, very relaxed and enjoyable
4 out of 5
by Matthew

Superb relaxation Hotel

Posted 01-Mar-2017 on Hotels
This was a quiet night away for my partner and I and we couldn't have found a better place. The room was huge and comfy (although the bed was too soft for our personal liking). I am currently recuperating from surgery and this was the perfect place. The restaurant was superb and the bars excellent, as was the room service. Staff were amazing and we are looking forward to returning when we are both 100% and using all of the facilities.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Feb-2017
Comfortable room, spa facilities good, disappointed in restaurant dinner.
3 out of 5
by A verified traveller from Bath

Used to be great, now just ok

Posted 03-Feb-2017
Pros: It is still very good value, pool area clean, big enough, wine list impressive, bar and dining area have a good atmosphere.
Cons: Behaviour of prosecco-soaked spa guests; staff ability to book a table for dinner and to accept that guests are not lying when they report this.
Location: Nothing, but the hotel/golf course are good enough for a night or 2.
I've been here many times, always good food, good wine, great spa, comfy bed. This time: Food was less impressive, cheap alternatives served compared to what was on the menu, wine still great, spa full of young same sex very drunken, inappropriate groups and bed still comfy so a mixed bag.
5 out of 5
by A verified traveller

Breakfast that leaves you cold!

Posted 30-Oct-2016 on Hotels
Excellent stay, except for an extremely expensive lukewarm breakfast!!!! Should be included in the price and hot!
3 out of 5
by A verified traveller

disappointed

Posted 28-Oct-2016 on Hotels
I was disappointed that two of the steam rooms weren't working, leaving only the sauna. For an expensive spa hotel I expected more. I complained at reception and was told the manager would call. I'm still waiting for the call! I was also given a room with an adjoining door to the next room meaning I could hear everything through it. Its not the hotels fault that a really loud snorer in that room kept me awake but I am disappointed that I got that room and that they haven't bothered to call me back about it as promised. Por customer service.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Comfortable room and good breakfast

Posted 24-Oct-2016
Pros: Pleasant surroundings and welcoming staff. The bed was large and comfortable and the room lighting good. The shower was particularly good and easy to use
Cons: The toilet flush was a real pain and took hard work to get success. The basin was very slow to clear. I reported both to reception and observed that they made a clear note and apologised in a way that made me feel that it was being taken seriously.
Location: While it is very close to the Newbury Bypass the atmosphere is restful and the grounds attractive. We shall certainly stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston, MA USA

World class resort

Posted 15-Oct-2016
Amazing spa facilities. Really great afternoon tea experience. My only criticism is that the hot tub could be warmer. I really liked the artwork in the resort too.