Outdoor pool

Reviews of Osage Creek Lodge

2.5 out of 5
Osage Creek Lodge
101 E Van Buren, Eureka Springs, AR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 641 out of 1006 reviews" "
Rating 8 - Good. 283 out of 1006 reviews" "
Rating 6 - Okay. 56 out of 1006 reviews" "
Rating 4 - Poor. 16 out of 1006 reviews" "
Rating 2 - Terrible. 10 out of 1006 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alexis, front desk on 19 Apr 2024
Thanks Tim!

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub, pool, clean rooms, friendly staff.
Stayed 1 night in Apr 2024
Response from Tia on 17 Apr 2024
Thank you!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place Big rooms
Stayed 1 night in Apr 2024
Response from Tia on 16 Apr 2024
Thank you!

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and quiet and very safe
Stayed 1 night in Apr 2024
Response from Tia on 17 Apr 2024
Thank you!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and amenities are worth the stay
Stayed 4 nights in Apr 2024
Response from Jamie on 15 Apr 2024
Thank you for your review! We are glad you enjoyed your stay!

10/10 Excellent

Cierra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and great amenities
Stayed 1 night in Apr 2024
Response from Alexis, front desk on 15 Apr 2024
Thanks for the great review!

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was the best choice of properties with walking distance of the historic downtown.
Stayed 2 nights in Apr 2024
Response from Alexis, front desk on 14 Apr 2024
Thank you so much for the kind review!! We hope to see you next time!

8/10 Good

Levi

Travelled with partner
Liked: Staff & service, property conditions & facilities
Clean and affordable
Stayed 1 night in Apr 2024
Response from Alexis, front desk on 14 Apr 2024
Thanks for leaving a review!

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just up the hill from main street. Room is clean, tidy, well appointed. Bed is comfortable. Eureka Springs is not a big chain town, we love that; But with hotel space you might not know what you are getting at times. I'll stay here again.
Stayed 1 night in Apr 2024
Response from Tia on 12 Apr 2024
Thank you, we're so glad to hear it!

10/10 Excellent

Doris

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The building and rooms were in very good condition
Stayed 2 nights in Apr 2024
Response from Alexis, front desk on 11 Apr 2024
Thank you so much for leaving a review!

10/10 Excellent

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Fast, friendly check in!
Stayed 1 night in Apr 2024
Response from Jamie on 10 Apr 2024
Thank You!

10/10 Excellent

Elizabeth G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a disappointment. Nice fresh fruit but almost no protein (eggs? bacon or sausage). Very little for party member who is gluten free. A bug was found in one of the rooms. Linens are “ tired”. Could use an update. Could not change rating to good after accidentally rating it excellent.
Stayed 2 nights in Apr 2024
Response from Alexis, front desk on 7 Apr 2024
Hi Elizabeth, thank you for the feedback! Unfortunately we do not have a kitchen to cook food, but if you have ideas within those limitations for how we can improve our breakfast, we are always taking suggestions! If you're looking for more of a breakfast restaurant, we also have a list of restaurant recommendations at the front desk and our staff is knowledgeable about the options listed. Thank you for letting us know about the linens! We're glad you had a good stay and wish you safe travels.

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Alexis, front desk on 7 Apr 2024
Thanks for leaving a review! Safe travels!

8/10 Good

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. The staff was polite, I'm helpful. The only thing Negative was my mini fridge did not work.
Stayed 1 night in Apr 2024
Response from Alexis, front desk on 7 Apr 2024
Hi Brandi, we're so glad you had a good stay. Thank you for the compliment on our staff! I'm so sorry to hear you had issues with the mini-fridge. If you have any problems with the fridge in the future please don't hesitate to reach out to the front desk. We have some easy troubleshooting things to offer (like checking the temperature knob inside), but also if the issue persists we can arrange for you to get it fixed or potentially even a replacement. Thanks for staying with us and we hope to see you again soon!

8/10 Good

Niave

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Tia on 8 Apr 2024
Thanks!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 2 nights in Apr 2024
Response from Alexis, front desk on 6 Apr 2024
Thank you for the compliment on our staff! We hope you visit us again next time you visit Eureka, and wish you safe travels!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Good value.
Stayed 1 night in Apr 2024
Response from Tia on 6 Apr 2024
Thank you!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, great customer service and excellent price.
Stayed 5 nights in Mar 2024
Response from Alexis, front desk on 2 Apr 2024
Thanks for the wonderful review James! We hope to see you again soon!

8/10 Good

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alexis, front desk on 2 Apr 2024
Thanks for leaving a review!

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from Tia on 1 Apr 2024
Thank you!

2/10 Terrible

Darla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel because it had good reviews. Someone lied. The indoor pool wasn’t functional. When we walked into the room it reeked of urine. It smelled like a bad nursing home. The mattress smelled like urine. We called and cancelled the reservation and I booked at another hotel in the area. What a hassle after driving all day.
Stayed 2 nights in Mar 2024
Response from Front Desk on 1 Apr 2024
Hi Darla, we do not have an indoor pool, nor do we claim to. We have an indoor hot tub and an outdoor pool, and there are photos of them clearly listed on our website. All of our reviews come from guests who have stayed here. We are terribly sorry that you did not like our hotel. We did have multiple members of staff go into the room you had checked into after you left and all of them reported that they could not smell anything. We refunded you after you arrived despite it being past our normal cancellation policy time, and we do hope that you were able to enjoy the rest of your trip.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were clean, the breakfast great and the facility conviently located. We did have hotel guest next door smoking something in their room though...
Stayed 2 nights in Mar 2024
Response from Alexis, front desk on 30 Mar 2024
Hi John, thanks for leaving a review! We're glad to hear you enjoyed our breakfast and found the room to be up to your standards. I am so sorry to hear about the guests who smoked in their room. If you have similar experiences in the future, please don't hesitate to call the front desk so we can take care of it! If the guests are smoking too close to your room we can ask them to step away. However, if they are smoking IN their room (and it's coming through the connecting door for example), we do implement a 250 smoking fee. We are glad to hear you had a good stay despite this, and hope to see you again!

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk staff were very helpful. The pillows were fluffy. It was quiet.
Stayed 1 night in Mar 2024
Response from Tia on 31 Mar 2024
Thank you, we're glad you enjoyed your stay!

8/10 Good

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Property was nice, dated, but really nice. Rooms were clean and beds were very comfortable. Easy access to downtown and other areas around Eureka Springs. We will definitely book here again!
Stayed 2 nights in Mar 2024
Response from Tia on 30 Mar 2024
Thank you!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
The property was amazing! The cleaning lady Maria did a great job with room. Very welcoming and clean. The breakfast in the morning was good too.
Stayed 1 night in Mar 2024
Response from Alexis, front desk on 30 Mar 2024
Hi Jessica, thanks for the wonderful review! We appreciate the feedback about the cleanliness and breakfast, and I will make sure to pass your compliments on to Maria! Thank you for staying with us and we hope to see you next time you visit Eureka.

10/10 Excellent

PL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Stayed 1 night in Mar 2024
Response from Alexis, front desk on 28 Mar 2024
We're so glad to hear it! Have a great day!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
large and spacious, very clean
Stayed 1 night in Mar 2024
Response from Tia on 27 Mar 2024
Thank you so much!

6/10 Okay

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very small room but fine for 1 night. Clean. There is a dispensary on site which was not disclosed. If I had known, would not have booked. Location is right on the highway ample parking. But not really walking distance to downtown. Close though. Breakfast was all pre packaged carbs, cereal and frozen stuff. No juice that I saw or eggs etc. they did have good coffee
Stayed 1 night in Mar 2024
Response from Front Desk on 26 Mar 2024
Hi Dave! Thank you for taking the time to leave us a review! We apologize that you were not made aware of the on-site dispensary before you arrived. It is mentioned on our personal website and on our facebook page, and it is not our intent to keep it a secret to guests. We are also sorry that we are unable to offer any hot foods at our continental breakfast, but unfortunately we don't have a kitchen so we have to make do. We do offer cups of orange and apple juice at breakfast, but we appreciate the feedback regardless! We hope to see you again!

6/10 Okay

Iva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tia on 26 Mar 2024
If there's anything you felt like we could do better, please reach out to us! Thank you for leaving a review!

8/10 Good

Sabrina

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Tia on 26 Mar 2024
Thank you!

10/10 Excellent

Juana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was kid friendly facility it was quiet and just outside of the Main Street, it was within walkable distance but they also offer a shuttle. There plenty of restaurants around, front staff was friendly, breakfast was good! Our kids enjoyed the hot tub. We will definitely stay here again when we come back to Eureka
Stayed 2 nights in Mar 2024
Response from Jamie on 24 Mar 2024
We are glad you enjoyed your stay and looking forward to seeing you in the future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice property. Good continental breakfast.
Stayed 1 night in Mar 2024
Response from Alexandria on 24 Mar 2024
Thank you! We are so glad that you enjoyed your stay with us, please come back and see us again!

10/10 Excellent

Kaitlyn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Favorite part was the cute lobby where breakfast was! Eating breakfast in an inside gazebo while playing chess with my daughter was one of the highlights of my trip!
Stayed 2 nights in Feb 2024
Response from Tia on 23 Mar 2024
Thank you so much Kaitlyn, we're glad you and your daughter enjoyed your stay here!

10/10 Excellent

Katelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Alexis, front desk on 22 Mar 2024
Thank you!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is older, but in great shape and very clean, had a great continental breakfast, was so glad that the hot tub was available and in a covered building!
Stayed 2 nights in Mar 2024
Response from Alexis, front desk on 21 Mar 2024
Thanks for the great review! We hope to see you next time you visit Eureka!

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
The room and the people were very nice. The breakfast was disappointing, mainly because the former owners had a nice buffet breakfast. Now it is all packaged cereals and pastries, and a little fruit. Nothing hot.
Stayed 1 night in Mar 2024
Response from Tia on 19 Mar 2024
Thank you for leaving a review! We understand your disappointment with the breakfast in comparison to the old buffet. We hope you still enjoyed your stay and will choose to stay here again next time!

8/10 Good

christine

Stayed 3 nights in Mar 2024
Response from Alexis, front desk on 7 Apr 2024
Thanks for leaving a review!

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so nice and courteous and the beds are comfortable the room was clean
Stayed 1 night in Mar 2024
Response from Tia on 17 Mar 2024
Thank you Sandra! We're happy to hear you enjoyed your stay with us!

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Young man checked us in and was very professional and friendly. My boyfriend was worried because I got a REALLY good rate on our room. Room was extremely clean. They only had queen beds, but it was comfortable. I love hot showers and the water was actually hot and water pressure good. We were really impressed. It does seem like an older hotel but has had soem remodeling and room was nice. Will definitely stay here again if available when we go to Eureka Springs.
Stayed 1 night in Mar 2024
Response from Tia on 17 Mar 2024
Thank you so much Kimberly, we look forward to hosting you again next time you come to town!

8/10 Good

Kent

Stayed 1 night in Mar 2024
Response from Alexis, front desk on 3 Apr 2024
Thanks for leaving a review!

8/10 Good

Linda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was just a little small, but it was very clean. Breakfast was great! Fresh berries, cereal, regular, soy and almond milk...chocolate too! There was microwaveable egg and meat pastries. I didn't try them, too busy with the fresh fruit (raspberries, blueberries, blackberries, bananas, tangerines).
Stayed 2 nights in Mar 2024
Response from Tia on 13 Mar 2024
Hi Linda, we're so glad you enjoyed your stay and our continental breakfast! We hope to host you again when you're in town!

8/10 Good

CRYSTAL

Stayed 1 night in Mar 2024
Response from Tia on 29 Mar 2024
Thank you!

8/10 Good

ARISTIDIS

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Close to restaurants
Stayed 4 nights in Mar 2024
Response from Tia on 8 Mar 2024
Thank you for leaving a review!

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid hotel. Rooms were clean, staff was friendly, privacy was respected. Would definitely stay again!
Stayed 3 nights in Mar 2024
Response from Tia on 6 Mar 2024
Thanks for leaving us a review, we're so glad you had a good experience here, ,we'll see you next time!

10/10 Excellent

Davis, Kemah

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom updated and very clean. Can walk to downtown
Stayed 1 night in Mar 2024
Response from Tia on 5 Mar 2024
Thank you for leaving a review! We're glad you enjoyed your stay!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Feb 2024
Response from Tia on 5 Mar 2024
Thank you!

2/10 Terrible

Yvette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easy to access and to leave from. Was not crazy about the continental breakfast. My traveling partner and I were in our room, when someone took a key and entered our room without knocking. We never knew who it was. We assumed maybe it was an employee of the hotel. None the less, it was a bit unsettling. Other than that we were pleased and would probably stay here again.
Stayed 3 nights in Feb 2024
Response from Alexis, front desk on 9 Mar 2024
Hi Yvette! We are very sorry for the unexpected entry during your stay. Unless the do not disturb sign is posted on the door, our housekeepers do service the rooms every day. They do knock every time they enter the room for service, but some of them do not knock loudly enough! I will speak to our staff and we hope this does not discourage you from visiting us again. I'm glad to hear your stay was otherwise pleasant and again, we are very sorry for the unease. Guest safety is our highest priority! Have a great day and we hope to see you next time.

10/10 Excellent

Robert

Travelled with partner
Liked: Amenities
Very clean grounds & room.
Stayed 1 night in Mar 2024
Response from Alexis, front desk on 3 Mar 2024
Thank you for the compliments on our property! We hope to see you next time!

10/10 Excellent

Waylon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay
Stayed 3 nights in Feb 2024
Response from Alexis, front desk on 3 Mar 2024
We're so glad to hear you had a great time! Thanks for staying with us!

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Extremely clean room with very pretty grounds. We got there pretty late, but called to let them know we got a late start on our trip. They were very helpful with our late checkin. Most places were already closed, but there is a bar within walking distance that also serves food late. We will definitely be staying here again!
Stayed 1 night in Feb 2024
Response from Jamie on 1 Mar 2024
We are glad you enjoyed your stay. Thanks for the review