Exterior

Reviews of Holiday Inn Express & Suites St Joseph, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites St Joseph, an IHG Hotel
3019 Lakeshore Drive, Saint Joseph, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 518 out of 866 reviews" "
Rating 8 - Good. 262 out of 866 reviews" "
Rating 6 - Okay. 57 out of 866 reviews" "
Rating 4 - Poor. 15 out of 866 reviews" "
Rating 2 - Terrible. 14 out of 866 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very good. The bathroom floor in our room was cracked, and the fixtures were a bit old, but the room was very clean and appealing. One staff member at the breakfast bar was extremely loud and was speaking on her phone, but the rest of the breakast and hotel staff were extremely helpful, supportive and welcoming. We would definitely stay at this Holiday Inn again in the future.
Stayed 2 nights in Mar 2024

4/10 Poor

Clifford

Business traveller
Old hotel, rooms, heavily used, very mediocre. Lightbulb out in one lamp, ice maker did not work, found another icemaker, and it didn’t work either. Not what you would call a nice hotel. This said breakfast was very good. Had real bacon and eggs. Overpriced for a Wednesday and February.
Stayed 1 night in Feb 2024

10/10 Excellent

catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so spacious and the staff was so friendly and helpful. The pool and whirlpool were great and the view of Lake Michigan across the street made our stay incredible!
Stayed 1 night in Feb 2024

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Terrence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility right on the lakefront. Five minutes from downtown St. Joseph. Friendly staff & free breakfast, pool, whirlpool etc…
Stayed 1 night in Feb 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice stay
Stayed 1 night in Jan 2024

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, property conditions & facilities
Nice staff
Stayed 3 nights in Dec 2023

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities
Wonderful staff! Loved Jenny who took care of breakfast. She was so kind and thoughtful, made our stay there very enjoyable. We had the large reception room for all our family to gather in and found it very comfortable.
Stayed 2 nights in Jan 2024

8/10 Good

Holli

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Paresh Patel on 8 Jan 2024
Dear Holi,Thank you for taking the time to tell us about your experience at Holiday Inn Express ST. JOSEPH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 269 769 6075 or email - ceoparesh@gmail.com

10/10 Excellent

dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Across the street from Lake Michigan, st Joe very close drive
Stayed 6 nights in Dec 2023

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
They allowed my ESA dog and im thankful
Stayed 2 nights in Dec 2023
Response from Paresh Patel on 8 Jan 2024
Dear Nathan,Thank you for taking the time to tell us about your experience at Holiday Inn Express ST. JOSEPH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 269 769 6075 or ceoparesh@gmail.com.Sincerely,Paresh Patel AGM269 769 6075ceoparesh@gmail.com

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Erwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the patio and view of the lake. We were blessed with mild temperatures in Dec.
Stayed 1 night in Dec 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem?
The check-in started a little rocky, hotels.com had not sent the hotel my reservation. However, after a few minutes Jake at the front desk was able to get everything taken care of. Overall, we had a nice stay. We typically stay at a different hotel while in St. Joe but that hotel is under construction, that led us to this Holiday Inn which is close to downtown, clean, friendly staff. We may have found our new favorite hotel while in St. Joe!
Stayed 1 night in Dec 2023

10/10 Excellent

Aaron

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, helpful and made the stay very enjoyable. Breakfast was great and the hotel was ver quiet. The rooms were a bit dated, but they were big, beds were very comfortable, and the view of Lake Michigan were just perfect. I definitely recommend this hotel, and I will be coming back.
Stayed 1 night in Nov 2023

10/10 Excellent

Quantilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, helpful and professional.
Stayed 2 nights in Nov 2023

2/10 Terrible

Michaela

Stayed 2 nights in Nov 2023

10/10 Excellent

Marjorie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and the bed was comfortable. Staff were quite quite friendly. The breakfast was fresh and dining room was also clean. I would definitely stay here again.
Stayed 1 night in Nov 2023

8/10 Good

Heather

Liked: Staff & service, property conditions & facilities
Almost perfect but would stay again!
Beautiful location! Front desk staff was nice and courteous!!! Requested a room w/ a view of the lake and though they stated standard rooms did not have, we did have a side view! Was much better than a view of the parking lot 😊 Could have been cleaner. Behind the beds were REALLY dusty! (I always look for evidence of bed bugs! Good there!!) Coffee maker was GROSS! I used bottle water, which I'm sure most don't! I brewed just a plain cup of water 1st and I could see all sorts of nasty stuff floating in my cup after I brewed it. So then I had to wait and go down to get a cup of coffee from breakfast area.Those really should be included in housekeeping! Run vinegar then water thru to clean the lime scale!! They are basically useless if not cleaned, in my opinion! The beds were mostly comfortable but the pillows were too soft for my hsband and I. Woke up with stiff necks! Could use some hooks in the room for hanging clothes, etc. Hot breakfast was not too bad, even had turkey sausage for those that do not eat pork!! Bacon would be better 😆 The pancake machine is pretty awesome!! We did get to use the pool and hot tub in the morning, which was nice, but by evening that area was overtaken by a bunch of teenagers. No one at fault for that, to be expected anytime you stay somewhere with an indoor pool😉 This will more than likely be our hotel choice when visiting Saint Joe again!
Stayed 2 nights in Nov 2023

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly comfortable
Excellent stay! So comfortable! Will stay again!
Stayed 3 nights in Nov 2023

10/10 Excellent

tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top IHG spot
Came up to St Joe to attend the Fernwood Holiday Market. This is one of our favorite HIX hotels. Always clean, well maintained with a great variety of room choices. Breakfast is good, hotel is centrally located with awesome views of the Lake. Sometimes hard to get a room if it is a Notre Dame weekend but worth the effort!
Stayed 3 nights in Nov 2023

8/10 Good

William

Stayed 1 night in Nov 2023

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I stayed at in along time.
Stayed 1 night in Nov 2023

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Janet

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Blair

Stayed 1 night in Oct 2023

10/10 Excellent

Ben

Stayed 1 night in Oct 2023

8/10 Good

Kenda

Stayed 2 nights in Oct 2023

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Lorraine

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities
Parking is not the greatest but I have seen much worse. That’s my only complaint.
Stayed 1 night in Oct 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

jason

Stayed 1 night in Oct 2023

10/10 Excellent

WILLIAM

Stayed 1 night in Oct 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location next to lake
Great stay, very clean rooms and common areas, lots of choices at breakfast, clean pool area, beautiful lake views. I'd stay here again. Rooms were quite roomy and the bed was very comfy. Only had one mishap with card lock not working but was quickly resolved. Front desk was very helpful and friendly.
Stayed 2 nights in Sep 2023

8/10 Good

Lyle

Stayed 3 nights in Sep 2023

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown for shops/food and wedding venue that we were attending. Very clean, good breakfast and staff was very helpful.
Stayed 2 nights in Sep 2023

10/10 Excellent

Devin

Stayed 2 nights in Sep 2023

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location of the building with the traffic all day and night was dreadful, we couldn't enjoy sitting on the balcony and enjoy the lake view without the interruption of the traffic. just terrible
Stayed 2 nights in Sep 2023

10/10 Excellent

Ashley, Monroe

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Sep 2023

10/10 Excellent

Sandy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023