Some issues around cleaning staff and poor quality towels, however main issue was an adult only hotel with a childrens entertainer and poor Michael Jackson tribute act.
Patronising entertainments guy with no knowledge of how to use music equipment.
Also dress code for men is long trousers, although there were men with ripped scruffy jeans, 3/4 length track suit bottoms and girls in shorts so short you could see their bum cheeks.
Some waiting staff were rude and did not always ask if you had finished before taking plates, on a few occasions we hadn't
Comment from Hotel Management
12-Jul-2017 by Flash Hotel, Hotel Management
Dear Mr. and Mrs. Gilbert,
We regret to see that your stay has not been entirely satisfactory.
The hotel is provided with 24 hours reception and all the staff is always at your disposal in order to resolve any problem you have during your stay.
We regret to inform you that your complaint can not be accepted as you did not report any problem with cleaning, entertainment, food or services and facilities during your stay.
Regarding to the problem with the dress code, let me attach the text you can find in our website and which has been sent by our booking department to all our booking channels since the last 2 years.
This is the text which you can find in our website:
"Dress Code: Thus, in the restaurant at dinner time, that gentlemen must wear long trousers and not be admitted in swimwear. During breakfast and lunch, this code is not required."
Also we tried to explain you that you must have been informed about the "Terms and Conditions" when you made your booking.
Flash Hotel is very well considerated and valued by several booking channels. This good standing is due to the high quality of servicies and facilities offered but specialy to our profesional, servicial and friendly staff in all departments.
We appreciate your comments in order to keep improving our services and facilities but we would have been pleased to help you if you had reported the incidents during your stay