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Reviews of Oakwood Premier Prestige Bangalore

5 out of 5
Oakwood Premier Prestige Bangalore
Vittal Mallya Road, UB City, Bengaluru, Karnataka

Reviews

8.2

Very good

Rating 10 - Excellent. 39 out of 86 reviews" "
Rating 8 - Good. 30 out of 86 reviews" "
Rating 6 - Okay. 8 out of 86 reviews" "
Rating 4 - Poor. 4 out of 86 reviews" "
Rating 2 - Terrible. 5 out of 86 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

Vaishali

Travelled with family
Liked: Cleanliness, amenities
Excellent location near great dining options and walkable to other options. Easy to get Ubers and rickshaws. LOUD BOOMING music played until 1am. Very hard to sleep through that. When staff did daily cleaning, they did not do dishes or clean trash. Shower was awful. It was a handheld device only, broken and sprayed EVERYWHERE (including ceiling if you were not careful and quick). It was extremely difficult to keep the tub area dry. Not a relaxing, comfortable or enjoyable experience in the least.
Stayed 3 nights in Jan 2024

4/10 Poor

Benjamin

Stayed 1 night in Nov 2023
Response from Saurabh Kumar on 21 Dec 2023
Dear Mr. Benjamin, Thank you for the heartfelt appreciation for our facility and the team. The team strives to achieve the memorable guest experience in all our efforts. Your review reflects everything we try to achieve.we Look forward to one more opportunity in hosting you again. Warm regards, Saurabh Kumar General Manager Oakwood Premier Prestige Bangalore

10/10 Excellent

Pavan

Business traveller
Liked: Cleanliness, room comfort
Perfect stay when you want to be close to work in the city, shopping and partying all while avoiding the Blore traffic
Stayed 2 nights in Oct 2023
Response from Saurabh Kumar on 31 Oct 2023
Dear Mr. Pavan,Thank you for the heartfelt appreciation for our facility and the team. The team strives to achieve the memorable guest experience in all our efforts. Your review reflects everything we try to achieve. we Look forward to one more opportunity in hosting you again. Warm regards, Saurabh Kumar General Manager Oakwood Premier Prestige Bangalore

10/10 Excellent

srinivas

Stayed 1 night in Oct 2023
Response from Saurabh Kumar on 31 Oct 2023
Dear Mr. Srinivas,Thank you for the heartfelt appreciation for our facility and the team. The team strives to achieve the memorable guest experience in all our efforts. Your review reflects everything we try to achieve. we Look forward to one more opportunity in hosting you again. Warm regards, Saurabh Kumar General Manager Oakwood Premier Prestige Bangalore

10/10 Excellent

Shriram

Liked: Cleanliness, amenities, property conditions & facilities
Nice place in the center of the city with a lot of dining options very near by. Spacious rooms.
Stayed 2 nights in Jun 2023
Response from Saurabh Kumar on 11 Jul 2023
Dear Mr. Shriram, Thank you for the heartfelt appreciation for our facility and the team. The team strives to achieve the memorable guest experience in all our efforts. Your review reflects everything we try to achieve. We hope to welcome you back to our hotel very soon! Warm regards, Saurabh Kumar General Manager Oakwood Premier Prestige Bangalore

10/10 Excellent

ULLAS

Stayed 1 night in Mar 2023
Response from Saurabh Kumar on 26 Apr 2023
Dear Mr. Jason, Thank you for the heartfelt appreciation for our facility and the team. The team strives to achieve the memorable guest experience in all our efforts. Your review reflects everything we try to achieve. We hope to welcome you back to our hotel very soon! Warm regards, Saurabh Kumar General Manager Oakwood Premier Prestige Bangalore

10/10 Excellent

ULLAS

Stayed 1 night in Dec 2022

8/10 Good

George

Travelled with family
Liked: Cleanliness, room comfort
Poor breakfast, great front desk and IT
For starters I was appalled by the poor quality breakfast - Indian and Western. The food was downright unpalatable. You need a new chef and team in charge of Food and Beverages. Great front desk and IT support from Tapas and Nelson respectively. They made sure all support was provided in a timely manner and retained the guest (my family) for the week.
Stayed 6 nights in Jun 2022
Response from Parijat Sarkar on 8 Jul 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have reviewed the quality of breakfast and will work on the improvement. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Parijat Sarkar Revenue Manager

10/10 Excellent

ULLAS

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
quiet and non intrusive service
Stayed 1 night in May 2022
Response from Parijat Sarkar on 10 Jun 2022
Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Parijat Sarkar Revenue Manager

2/10 Terrible

Saideep, Anantapur

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
1. The fridge in the room was defective, it make tic-tac sounds the whole night and the house keeping did not respond. 2. The shower water is just luke warm, not hot enough to take shower in Bangalore. I was told it had VIP access and unfortunately there was nothing of that sort or couple dining. Many disappointments, I would not choose this place again. Thanks.
Stayed 1 night in Dec 2021
Response from General Manager on 8 Dec 2021
Dear Mr. Saideep, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Wajeed Bagwan General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Oakwood - home away from home
Oakwood is always a preferred place to stay in Bangalore for the size of the rooms, location and service.
Stayed 1 night in Dec 2021
Response from General Manager on 8 Dec 2021
Dear Mr. Saideep, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Wajeed Bagwan General Manager

8/10 Good

Kamesh

Travelled with family
Liked: Room comfort
Could be better
The property is very beautiful location is excellent but it needs a lot of upgrading in terms of staff training and also in terms of upkeep of the place stop at times air-conditioning is not cool fridge had to be replaced water was dripping from the air condition Overall I personally feel they have an excellent location but need they need to refurbish the place and bring it up to the standard in spite of everything we enjoyed the stay but I would think twice before coming back over here Kamesh Khaitan with six of my family members staying here from 13th of August and checkout on 19th of August
Stayed 3 nights in Aug 2021
Response from General Manager on 8 Dec 2021
Dear Mr. Kamesh, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Wajeed Bagwan General Manager

8/10 Good

Mohamed

Business traveller
Liked: Cleanliness, room comfort
It was a memorable stay,the hotel is maintaining covid protocol well.front office experience was nice. Will back again this hotel soon
Stayed 1 night in Jul 2021
Response from General Manager on 8 Dec 2021
Dear Mr. Mohamed, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wajeed Bagwan General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021
Response from General Manager on 9 Dec 2021
Dear Guest , Thank you for your feedback . We look forward to welcome you back at Oakwood Premier Prestige Bangalore . Sincerely , Wajeed Bagwan General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Stayed 14 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from wajeed on 22 Feb 2020
Dear Guest, Greetings from OAKWOOD PREMIER PRESTIGE,BANGALORE! We refer to your recent stay at Oakwood and thank you for choosing us as your preferred residence while in Bangalore. We thank you for your comments regarding our services and facilities; I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. It is the feedback from well-wishers like you who make our associates strive even harder to achieve “service par excellence”. I shall certainly convey your appreciation to my team members. While looking forward to welcoming you back to Oakwood Premier Prestige ,Bangalore and assure you of our best services as always. In the meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you. Warm regards, WAJEED BAGWAN General Manager

10/10 Excellent

JohnT, New York, NY

Travelled with partner
Liked: Cleanliness, amenities
The hotel is near great places to eat and very central in the city. The staff are extremely helpful and genuinely interested in you having a pleasant stay.
Stayed 4 nights in Feb 2020
Response from Wajeed on 13 Feb 2020
Dear Mr. John, Greetings from OAKWOOD PREMIER PRESTIGE,BANGALORE! We refer to your recent stay at Oakwood and thank you for choosing us as your preferred residence while in Bangalore. We thank you for your comments regarding our services and facilities;I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. It is the feedback from well wishers like you who make our associates strive even harder to achieve “service par excellence”.I shall certainly convey your appreciation to my team members. While looking forward to welcoming you back to Oakwood Premier Prestige,Bangalore and assure you of our best services as always. In the meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you. Warm regards, WAJEED BAGWAN General Manager

10/10 Excellent

Alpa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stylish apartment
great little apartment! i wish we had stayed longer so i could have used the kitchen for snacks or something. i did use the laundry machine and dryer. the hotel even provides detergent! nicely decorated. adequate sized rooms. comfortable seating and bed. location is very good - near many restaurants.
Stayed 1 night in Jan 2020
Response from Wajeed on 13 Feb 2020
Dear Ms. Alpa, Greetings from OAKWOOD PREMIER PRESTIGE,BANGALORE! We refer to your recent stay at Oakwood and thank you for choosing us as your preferred residence while in Bangalore. We thank you for your comments regarding our services and facilities;I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. It is the feedback from well wishers like you who make our associates strive even harder to achieve “service par excellence”.I shall certainly convey your appreciation to my team members. While looking forward to welcoming you back to Oakwood Premier Prestige,Bangalore and assure you of our best services as always. In the meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you. Warm regards, WAJEED BAGWAN General Manager

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, restaurants very close by. Room is spacious and clean. I would suggest bigger toilet paper rolls as they were very small and there were no spares in the room.
Stayed 1 night in Jan 2020
Response from Wajeed on 16 Jan 2020
Dear Guest, Greetings from OAKWOOD PREMIER PRESTIGE,BANGALORE! We refer to your recent stay at Oakwood and thank you for choosing us as your preferred residence while in Bangalore. We thank you for your comments regarding our services and facilities; Also noted your concern about toilet paper. I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. It is the feedback from well-wishers like you who make our associates strive even harder to achieve “service par excellence”. I shall certainly convey your appreciation to my team members. While looking forward to welcoming you back to Oakwood Premier Prestige ,Bangalore and assure you of our best services as always. In the meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you. Warm regards, WAJEED BAGWAN General Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is listed as a 5 stars hotel. It may have been 15 years ago and its glory days a well past. As it stands, i would give it a 3 stars. The JW Marriott is next door,. Book that one instead and you won't be disappointed.
Stayed 3 nights in Dec 2019
Response from Neha on 4 Jan 2020
Dear Sir, Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, as we work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. During our meet you have informed us that you are not comfortable with the Service Apartment concept as you prefer only Hotels and for that reason you moved to near by hotel. as mentioned by you, you might consider us in future if you have family trip, and If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Neha Tak Front Office Manager

10/10 Excellent

Abhishek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and sweet stay
It's a nice upscale place and is in the same compound of UB City Mall, so there are some very nice places to eat. The room was quite spacious with very good views of the city.
Stayed 1 night in Nov 2019
Response from Wajeed Bagwan on 29 Nov 2019
Dear Mr. Abhishek, Greetings from OAKWOOD PREMIER PRESTIGE,BANGALORE! We refer to your recent stay at Oakwood and thank you for choosing us as your preferred residence while in Bangalore. We thank you for your comments regarding our services and facilities; I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. It is the feedback from well-wishers like you who make our associates strive even harder to achieve “service par excellence”. I shall certainly convey your appreciation to my team members. While looking forward to welcoming you back to Oakwood Premier Prestige ,Bangalore and assure you of our best services as always. In the meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you. Warm regards, WAJEED BAGWAN General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality at its best !!!! The whole staff in every department gives exemplary customer service!! Located next to happening restaurants
Stayed 3 nights in Nov 2019
Response from Wajeed Bagwan on 25 Nov 2019
Dear Mr. Sir, Greetings from OAKWOOD PREMIER PRESTIGE,BANGALORE! We refer to your recent stay at Oakwood and thank you for choosing us as your preferred residence while in Bangalore. We thank you for your comments regarding our services and facilities; I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. It is the feedback from well-wishers like you who make our associates strive even harder to achieve “service par excellence”. I shall certainly convey your appreciation to my team members. While looking forward to welcoming you back to Oakwood Premier Prestige ,Bangalore and assure you of our best services as always. In the meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you. Warm regards, WAJEED BAGWAN General Manager

10/10 Excellent

gwen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 19 nights in Oct 2019
Response from Wajeed Bagwan on 13 Nov 2019
Dear Guest, Greetings from OAKWOOD PREMIER PRESTIGE,BANGALORE! We refer to your recent stay at Oakwood and thank you for choosing us as your preferred residence while in Bangalore. We thank you for your comments regarding our services and facilities;I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. It is the feedback from well wishers like you who make our associates strive even harder to achieve “service par excellence”.I shall certainly convey your appreciation to my team members. While looking forward to welcoming you back to Oakwood Premier Prestige,Bangalore and assure you of our best services as always. In the meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you. Warm regards, WAJEED BAGWAN General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Wajeed on 23 Sept 2019
Dear Guest, Greetings from OAKWOOD PREMIER PRESTIGE,BANGALORE! We refer to your recent stay at Oakwood and thank you for choosing us as your preferred residence while in Bangalore. We thank you for your comments regarding our services and facilities;I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. It is the feedback from well wishers like you who make our associates strive even harder to achieve “service par excellence”.I shall certainly convey your appreciation to my team members. While looking forward to welcoming you back to Oakwood Premier Prestige,Bangalore and assure you of our best services as always. In the meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you. Warm regards, WAJEED BAGWAN General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 6 nights in Sep 2019
Response from Wajeed on 11 Sept 2019
Dear Guest, Greetings from OAKWOOD PREMIER PRESTIGE,BANGALORE! We refer to your recent stay at Oakwood and thank you for choosing us as your preferred residence while in Bangalore. We thank you for your comments regarding our services and facilities;I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. It is the feedback from well wishers like you who make our associates strive even harder to achieve “service par excellence”.I shall certainly convey your appreciation to my team members. While looking forward to welcoming you back to Oakwood Premier Prestige,Bangalore and assure you of our best services as always. In the meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you. Warm regards, WAJEED BAGWAN General Manager

6/10 Okay

Abhishek

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Wajeed on 22 Aug 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wajeed Bagwan General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location , decent hotel
Stayed 1 night in Aug 2019
Response from Wajeed Bagwan on 20 Aug 2019
Dear Guest, Greetings from OAKWOOD PREMIER PRESTIGE,BANGALORE! We refer to your recent stay at Oakwood and thank you for choosing us as your preferred residence while in Bangalore. We thank you for your comments regarding our services and facilities; I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. It is the feedback from well-wishers like you who make our associates strive even harder to achieve “service par excellence”. I shall certainly convey your appreciation to my team members. While looking forward to welcoming you back to Oakwood Premier Prestige ,Bangalore and assure you of our best services as always. In the meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you. Warm regards, WAJEED BAGWAN General Manager

6/10 Okay

SAIPRASAD

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It wasn’t memorable because I had asked for a smoking room and eventually got a non smoking room. I was assured I will be moved to a smoking room next day which did not happen (Kiran) from front office had assured. The least that u guys could do was inform
Stayed 2 nights in Mar 2019
Response from Neha on 27 Mar 2019
Dear Mr. Saiprasad, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Neha Tak Front Office Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Property is neat. Good enough for business trip. Just a bit old. Convenient since it is connected to a shopping mall with good restaurants. Overall, a bit expensive for property quality.
Stayed 1 night in Feb 2019
Response from Wajeed Bagwan on 28 Feb 2019
Dear Guest, Greetings from OAKWOOD PREMIER PRESTIGE,BANGALORE! We refer to your recent stay at Oakwood and thank you for choosing us as your preferred residence while in Bangalore. We thank you for your comments regarding our services and facilities;I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. It is the feedback from well wishers like you who make our associates strive even harder to achieve “service par excellence”.I shall certainly convey your appreciation to my team members. While looking forward to welcoming you back to Oakwood Premier Prestige,Bangalore and assure you of our best services as always. In the meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you. Warm regards, WAJEED BAGWAN General Manager

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel
Great business hotel in a good location
Stayed 3 nights in Jan 2019
Response from Wajeed Bagwan on 8 Feb 2019
Dear Mr. Neil, Greetings from OAKWOOD PREMIER PRESTIGE,BANGALORE! We refer to your recent stay at Oakwood and thank you for choosing us as your preferred residence while in Bangalore. We thank you for your comments regarding our services and facilities;I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. It is the feedback from well wishers like you who make our associates strive even harder to achieve “service par excellence”.I shall certainly convey your appreciation to my team members. While looking forward to welcoming you back to Oakwood Premier Prestige,Bangalore and assure you of our best services as always. In the meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you. Warm regards, WAJEED BAGWAN General Manager

10/10 Excellent

Mickey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Wajeed Bagwan on 8 Feb 2019
Dear Mr. Mickey Greetings from OAKWOOD PREMIER PRESTIGE,BANGALORE! We refer to your recent stay at Oakwood and thank you for choosing us as your preferred residence while in Bangalore. We thank you for your comments regarding our services and facilities;I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. It is the feedback from well wishers like you who make our associates strive even harder to achieve “service par excellence”.I shall certainly convey your appreciation to my team members. While looking forward to welcoming you back to Oakwood Premier Prestige,Bangalore and assure you of our best services as always. In the meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you. Warm regards, WAJEED BAGWAN General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hospitality
Stayed 2 nights in Jan 2019
Response from Wajeed Bagwan on 8 Feb 2019
Dear Guest, Greetings from OAKWOOD PREMIER PRESTIGE,BANGALORE! We refer to your recent stay at Oakwood and thank you for choosing us as your preferred residence while in Bangalore. We thank you for your comments regarding our services and facilities;I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. It is the feedback from well wishers like you who make our associates strive even harder to achieve “service par excellence”.I shall certainly convey your appreciation to my team members. While looking forward to welcoming you back to Oakwood Premier Prestige,Bangalore and assure you of our best services as always. In the meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you. Warm regards, WAJEED BAGWAN General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Good amenities and close to restaurants and shops. It will be better if the carpets were cleaned more thoroughly.
Stayed 4 nights in Jan 2019
Response from Wajeed Bagwan on 17 Jan 2019
Dear Guest, Greetings from OAKWOOD PREMIER PRESTIGE,BANGALORE! We refer to your recent stay at Oakwood and thank you for choosing us as your preferred residence while in Bangalore. We thank you for your comments regarding our services and facilities;I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. We have certainly noted your concern for Carpet & same will be taken up with team. we apologized for the inconvenient caused to you and we also assure you, you would enjoy your next visit with us. It is the feedback from well wishers like you who make our associates strive even harder to achieve “service par excellence”.I shall certainly convey your appreciation to my team members. While looking forward to welcoming you back to Oakwood Premier Prestige,Bangalore and assure you of our best services as always. In the meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you. Warm regards, WAJEED BAGWAN General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Wajeed Bagwan on 26 Dec 2018
Dear Guest, Greetings from OAKWOOD PREMIER PRESTIGE,BANGALORE! We refer to your recent stay at Oakwood and thank you for choosing us as your preferred residence while in Bangalore. We thank you for your comments regarding our services and facilities;I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. It is the feedback from well wishers like you who make our associates strive even harder to achieve “service par excellence”.I shall certainly convey your appreciation to my team members. While looking forward to welcoming you back to Oakwood Premier Prestige,Bangalore and assure you of our best services as always. In the meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you. Warm regards, WAJEED BAGWAN General Manager

2/10 Terrible

Balasubramanya

Disliked: Staff & service
Stayed 2 nights in Dec 2018
Response from Wajeed Bagwan on 21 Dec 2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have noticed that you were uncomfortable for giving you ID up on check in but we have to follow the Check in formalities as it is legal document and also we found that you were un happy with Visitor Policy but Since Jan-2018 Visitors in room from 9pm to 6pm are not allowed. we had conversation with your other business colleagues, who were staying in the same room i.e.. Ms. Shruti and other guest had wonderful experience with us and they would love to com back again. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Wajeed Bagwan General Manager

8/10 Good

JulianoC

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was non-smoking but it had a terrible smoke smell. Internet no included.
Stayed 2 nights in Nov 2018
Response from Wajeed Bagwan on 6 Dec 2018
Dear Mr. Juliano, Greetings from OAKWOOD PREMIER PRESTIGE,BANGALORE! We refer to your recent stay at Oakwood and thank you for choosing us as your preferred residence while in Bangalore. We thank you for your comments regarding our services and facilities;I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. It is the feedback from well wishers like you who make our associates strive even harder to achieve “service par excellence”.I shall certainly convey your appreciation to my team members. While looking forward to welcoming you back to Oakwood Premier Prestige,Bangalore and assure you of our best services as always. In the meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you. Warm regards, WAJEED BAGWAN General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Location!
This is the best location in town, with access to great food joints, and central allowing one to move around easily.
Stayed 1 night in Oct 2018
Response from Wajeed Bagwan on 16 Nov 2018
Dear Guest, Greetings from OAKWOOD PREMIER PRESTIGE,BANGALORE! We refer to your recent stay at Oakwood and thank you for choosing us as your preferred residence while in Bangalore. We thank you for your comments regarding our services and facilities;I am sure your feedback will motivate all of us to work harder towards our goal of 100% guest satisfaction. It is the feedback from well wishers like you who make our associates strive even harder to achieve “service par excellence”.I shall certainly convey your appreciation to my team members. While looking forward to welcoming you back to Oakwood Premier Prestige,Bangalore and assure you of our best services as always. In the meantime, of course, please do not hesitate to contact me or my colleagues for any further information or assistance you may need. Thank you. Warm regards, WAJEED BAGWAN General Manager

10/10 Excellent

Ushmey, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place!
Amazing!
Stayed 2 nights in Jun 2018

10/10 Excellent

Bhavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Lots of great restaurant and around. Breakfast is not so great
Stayed 1 night in May 2018
Response from Neha Tak, Front Office Manager on 28 May 2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Ritesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Neha Tak on 17 Apr 2018
Dear Guest, Thank you for your feedback. Comments such as yours certainly provides us with inspiration and drive to continue to maintain our high standards of guest facilities and service. I apologies that due to the loud weekend music from the UB City mall restaurant caused inconvenience for you. I make sure we will give room on the non noisy area. We are very grateful for your business and custom. We look forward to hosting you again very shortly. Please contact me directly and I will personally ensure you are provided with the service you rightly deserve. Thank you.

8/10 Good

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
I was satisfied and will return. The pluses: quick check in and the 12 noon check out was good to have. the spaciousness of room was great the negatives no night light light switch in bathroom on wrong side of door no pork on the breakfast menu

6/10 Okay

govind ram

Liked: Staff & service, room comfort
Centrally located but not exactly top class
This is an old property which is visible in the look and feel. The towels were old and had stains, just did not feel clean. The staff were very friendly and housekeeping service was very prompt

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Mohan

Liked: Room comfort
Disliked: Cleanliness
convenient hotel
good

8/10 Good

hiren

Liked: Cleanliness, staff & service, room comfort
Convenient and comfortable stay....
A decent apartment with a very generous sized rooms, toilets, etc... Well equipped health club as well... The variety in breakfast was very limited for a 5 star category property ... But the service of the restaurant and also the entire hotel was very nice... A nice location and size of the rooms made the stay a memorable experience

8/10 Good

Aftab, Dubai

Liked: Cleanliness, property conditions & facilities
Decent stay at the oakwood, for price paid
Stayed there for two night, quick check in and check out. Rooms are a bit smaller than expected. But good nonetheless.

10/10 Excellent

SANJAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No free wifi offered.., which is pretty bad.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very Disappointing...unhelpful staff.
Disappointing stay at the Oakwood. Arrived to find a nice large 2 bed apartment for myself and work mate. Going well until day two and we didn't have our room cleaned for some reason. We requested a new towel each at 7pm that night and didn't worry too much more. Then we had a phone the following day asking us why we had extra guests staying, we explained we didn't. We didn't even know anyone else in Bangalore. Housekeeping then came the next day and kept asked if we wanted water for our extra guests?? Once again we had no idea why they asked us this. We were then charged twice for the Internet on the same day (expensive to start with!) and the front desk was anything but helpful with twice being asked for a second key for the rooms, refused to call or assist with local taxis or provide info about the area. Kept trying to sell the hotel car service. Went to ITC just for breakfast and had 20 times more assistance from their concierge service than ours?? Finally to top it off, they charged us $150 more than they quoted ($400) for an extra 24 hrs when our plane was delayed when checking out the next day. Won't be back and advising friends to stay elsewhere. Poor poor service for a '5 star hotel.'

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb

4/10 Poor

jaya

Disliked: Staff & service, property conditions & facilities, room comfort
Nice place but Staff members are not cooperative.
Specially Staff members. Not courteous. Waiters are terrible. Don't know what they are doing. Need training.