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Reviews of La Quinta Inn by Wyndham Bend

2.5 out of 5
La Quinta Inn by Wyndham Bend
61200 S Highway 97, Bend, OR

Reviews

8.0

Very good

Rating 10 - Excellent. 417 out of 1008 reviews" "
Rating 8 - Good. 306 out of 1008 reviews" "
Rating 6 - Okay. 140 out of 1008 reviews" "
Rating 4 - Poor. 90 out of 1008 reviews" "
Rating 2 - Terrible. 55 out of 1008 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Nicholas

Travelled with family
Disliked: Staff & service, amenities
Charged me twice for the room so if you book online, make sure they don’t charge you again when you get there. They reimbursed me, but c’mon! Asked twice for my room to be cleaned and it was never done. They will not tidy up your room if you don’t ask, but even if you do, it won’t get done. Soap dispensers in the shower were empty. Just a lousy place to stay as it’s ran poorly. Pool was closed due to the city shutting it down because it was unsafe. The only thing that was half way decent about this place was the breakfast. Charge you top dollar for a sub par room and lousy service! Do not stay here!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower curtain is not long enough to stay inside the tub.
Stayed 1 night in Apr 2024

8/10 Good

Carmen

Travelled with partner
Liked: Staff & service, property conditions & facilities
It wasn’t as bad as I thought it would be. Walked in and they just dropped off two bus loads of teenage kids. They were in an orchestra. They finally calmed down. We checked in about 8pm. Slept good. That’s a plus for me. I usually don’t sleep well.
Stayed 1 night in Apr 2024

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean and quiet
Stayed 1 night in Mar 2024

8/10 Good

elaine

Travelled with family
Close to highway, was noisy on times
Stayed 1 night in Apr 2024

8/10 Good

Kelly Brogan

Liked: Cleanliness, amenities, property conditions & facilities
Booked online. Breakfast was hot and good. Rooms are nice but could hear the people above us walking around. Bed was very comfortable. Clean, and great location.
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much bleach in pool. Next room was too loud in morning
Stayed 1 night in Feb 2024
Response from Hotel Management on 30 Mar 2024
Noted. I will see what can be done with the pool. Thank you for the good review.

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk went over and above helping with special accommodations
Stayed 1 night in Mar 2024
Response from Daniel on 26 Mar 2024
Thank you for the great review. I will pass it on to my staff.

10/10 Excellent

RICKY

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff!
Stayed 1 night in Mar 2024
Response from Daniel on 26 Mar 2024
Than you for the great review.

8/10 Good

Melinda

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is super easy to get to and right off highway 97. The Walmart and Albertsons is right next door so if you need anything it’s super easy. Also the ARCO is right by with the cheapest gas in town. I’ve stayed here before but on the third floor. And during that stay I really loved it. Especially since it’s dog friendly. This was my first time on the first floor and I can hear EVERYING!!!! Walls were very thin, and the tv stopped working at some point. The breakfast is decent. If to stay here again I would totally ask for the third floor.
Stayed 1 night in Mar 2024
Response from Daniel on 26 Mar 2024
Thank you for the feedback on the 1st-floor rooms. I hop to see you again soon.

2/10 Terrible

SUSAN, SUN PRAIRIE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very upset with how I was treated by one of the guest service employee. He treated me very unprofessionally and I will never stay there again. Rooms ok. Woke up to someone 3 rooms down getting arrested. So I don’t know how safe this hotel is. Tried to call the hotel customer service, they said I needed to contact Expedia to file a complaint. Didn’t even try to make it right or listen to our concerns. Good luck if you stay here.
Stayed 5 nights in Mar 2024
Response from Daniel on 26 Mar 2024
I'm sorry to hear your stay was not good. I would love to hear more about the guest attendant and what happened with regard to that experience.

4/10 Poor

Nicole

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would absolutely not stay here again. It was very minimal and dirty. We asked for more pillows than the 3 per queen bed and were told no. My kids swam in the pool and the chlorine was so strong that my son temporarily lost his vision.
Stayed 2 nights in Mar 2024
Response from Daniel on 26 Mar 2024
Would you be available to discuss your experience?

8/10 Good

Robbie

Liked: Cleanliness, staff & service, amenities
Good location. Wouldn’t go out of my way for the breakfast.
Stayed 2 nights in Mar 2024
Response from Daniel on 26 Mar 2024
Thank you for te review.

10/10 Excellent

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, comfortable, friendly staff
Stayed 1 night in Mar 2024
Response from Daniel on 26 Mar 2024
Thank you for the great review.

6/10 Okay

Charles

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Daniel on 26 Mar 2024
Thak you for the review.

2/10 Terrible

Erika

Stayed 1 night in Mar 2024
Response from Hotel Management on 30 Mar 2024
Thank you for the feed back.

10/10 Excellent

Amanda

Liked: Property conditions & facilities
It was convenient
Stayed 5 nights in Feb 2024
Response from Daniel on 26 Mar 2024
thank you for the good review.

6/10 Okay

Steven, Eagle

Stayed 1 night in Mar 2024
Response from Daniel on 26 Mar 2024
Thank you for the good review.

10/10 Excellent

My Wellness

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean rooms, good wifi and just comfortable
Stayed 1 night in Mar 2024
Response from Daniel on 26 Mar 2024
Thank you for the good review.

2/10 Terrible

Maxim

Stayed 1 night in Mar 2024
Response from Daniel on 26 Mar 2024
Thank you for your feedback.

2/10 Terrible

Andrea

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was blood and mascara on the pillow cases, the bed had blood on the sheets, there is stuff all over the curtains, the front desk guy gave us clean sheets and a bed cover, I’ll be speaking to the manager tomorrow.
Response from Hotel Management on 26 Feb 2024
Hi there Andrea, I am so sorry to hear about the bedding. I am at the front desk today so please stop by so I can resolve this situation

6/10 Okay

Robert

Travelled with family
This hotel was fairly clean but very run down Mold growing on walls above the shower, side door coming into hotel doesnt have a lock, our room door was locked but not shut all the way when we got there
Stayed 1 night in Feb 2024
Response from Hotel Management on 26 Feb 2024
Hi there Robert, all of the hotel entrances have magnetic locks that are unlocked with your room key. I apologize about the room door not being sealed when arriving, I will make sure to speak with my team about this. Thank you for staying with us!

10/10 Excellent

Taniesha

Liked: Cleanliness, staff & service, property conditions & facilities
The guy at the front desk was super helpful and friendly.
Stayed 1 night in Feb 2024
Response from Daniel on 26 Mar 2024
I will pass your praises on to my staff.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
My kids and I loved the pool and the hot tub! The breakfast was wonderful as well.
Stayed 2 nights in Feb 2024
Response from Daniel on 26 Mar 2024
Thank you for the good review.

10/10 Excellent

Jorge L, Forest Grove

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that everything around was close enough, restaurants, gas station and stores.
Stayed 1 night in Feb 2024
Response from Raymond Saenz on 19 Feb 2024
Jorge,We are so pleased you had a great stay with us!!!! We hope to see you again very soon!!!

10/10 Excellent

theresa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff clean and affordable
Stayed 1 night in Feb 2024
Response from Raymond Saenz on 19 Feb 2024
Theresa,We are very pleased you had a great stay with us, we hope to see you again very soon for your next Redding stay!!!!!!

2/10 Terrible

Naomi

Stayed 1 night in Feb 2024
Response from Hotel Management on 26 Feb 2024
Hi there Naomi, Im sorry your stay did not meet expectations.

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff when we checked in was super friendly and was very helpful and got us everything extra we asked for.
Response from Hotel Management on 11 Feb 2024
I am so pleased to hear you enjoyed your stay with us Theresa and we hope to host you again in the future!

10/10 Excellent

Justin

Travelled with family, Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to daily needs...
Stayed 3 nights in Feb 2024
Response from Hotel Management on 9 Feb 2024
Thank you for staying with us Justin and we hope to host you again in the future!

2/10 Terrible

Anna

Travelled with family
I paid for my son and family to stay while their home underwent repairs, they were treated terribly! Asked to pay a $160.00 cash deposit for NO reason. The pool wasn’t clean or functional for my grandson, staff rude, only 2 towels for the family. Awful!
Stayed 1 night in Jan 2024
Response from Hotel Management on 6 Feb 2024
Hi there Anna, we are very sorry to hear about the stay. Our pool and spa was out of service for yearly maintenance and the nightly rates were lowered due to this service not being available. We also gave all our guests free cancellations due to the maintenance on the pool and spa. We are so sorry about the towels, we are more than happy to give rooms more towels upon request. The 160 cash deposit is for guests that are within a 50 mile radius of the hotel but it is 100% refundable if no damages to the room are found. Now that or pool and spa are open we would love to extended you and your family a free night stay to make up for your last stay with us.My name is Ammar, if you would like to take us up on this offer please give the hotel a call and ask for me.

2/10 Terrible

Morgan

Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldnt let me stay
Stayed 2 nights in Feb 2024
Response from Hotel Management on 9 Feb 2024
We are sorry you werent able to stay with us Morgan

8/10 Good

William

Liked: Cleanliness, staff & service, amenities
Bed was comfortable, shower was hot, continental breakfast was well stocked. Could not get in side doors with key card, parking lot is horrible design for parking, next to a busy street so it noisy.
Stayed 1 night in Jan 2024
Response from Hotel Management on 6 Feb 2024
Thank you so much for staying with us William, and hope to host you again in the future!

4/10 Poor

Tony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt super pressured by one of front desk workers. Literally gave me something I didn’t want, i booked the room I wanted, he insisted I get another room which was totally not what I wanted, entirely messed up my date night with my partner, nothing but disappointment dissatisfaction and arguing with my partner and I. All of this because he just couldn’t give me THE ROOM THAT I SPECIFICALLY PAID FOR!!! On top of all of it, he then assumes I’m staying one night, after I made it clear I was staying two. So there was a while waiting outside for a while then waiting by my room door wondering what was going on! Horrible experience!
Stayed 2 nights in Jan 2024
Response from Hotel Management on 11 Feb 2024
Hi there Tony, I am so sorry with your experiance with us. I have spoke with my staff to ensure this never happens again and we hope to be able to have another chance to host you again in the future.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our quick trip here. Very clean
Stayed 1 night in Jan 2024
Response from Hotel Management on 6 Feb 2024
Thank you for staying with us Megan, we hope to host you again in the future!

4/10 Poor

Deborah

Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Front desk person was awesome. Our original rooms' ceiling started leaking due to weather conditions and he swifly moved us to a new room. The room itself was okay, clean except for some spots in the carpet and comforter. Pool and hot tub was out of order which was disappointing as we were looking forward to that most. Breakfast is average, I would suggest adding some fresh fruit, otherwise plenty of options. Again service was spot on but I dont think we would choose to stay here again.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 25 Jan 2024
Hi there Deborah, thank you for you're feedback and we're extremley sorry your stay did not meet expectations. The snow storm that came through did damage to a pump and due to the damage we had to get a replacement that was delayed due to weather conditions. We would love to have you again when we have all of our facilities up and running at a discounted rate.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the building was very well kept, clean paint
Stayed 1 night in Jan 2024
Response from Hotel Management on 25 Jan 2024
Thank you so much for the feedback Brian, we hope to host you again in the future!

10/10 Excellent

Brittney

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I had a very good experience with this hotel. We traveled from Washington state and got stuck in a blizzard and was pleasantly surprised with how our stay was even stuck in a blizzard. The pool and hot tub were great clean and warm. I was very happy that I was able to bring my dog and they had the lowest pet fee and all the other hotels around. They also had a delicious breakfast, when they were running low on some of the breakfast items, they were very kind and had no problem refilling waffle, batter and syrup when needed. The room was clean and the front desk stuff was very kind. There was a new higher and she did great, and was very responsive to any questions that we did have. I would definitely stay here again it was very affordable and made our trip less stressful.
Stayed 1 night in Jan 2024
Response from Hotel Management on 25 Jan 2024
Thank you so much for your kind words Brittney, we would love to host you again in the future!

4/10 Poor

Marc

Liked: Cleanliness
Overall
Hot pool was not working and heating in the room neither
Stayed 2 nights in Jan 2024
Response from La Quinta on 16 Jan 2024
We sincerly apoligize for the issues experienced during your stay. We would love the oppertunity to make up for the experience and give you a free stay in one of our executive jacuzzi suite rooms. Please contact us for help booking your free stay.

4/10 Poor

Michelle

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Wrestling team stayed here next door and was so loud till midnight, you could hear them through the adjoining door as if they were in my room. Then you could hear the alarm go off early the next morning and thought it was ours. Coaches need to supervise their team better. Staff was amazing but no one there after hours to call and have them tell the room to be quiet.
Stayed 1 night in Jan 2024
Response from Hotel Management on 25 Jan 2024
Hi there Michelle, we are sorry that your stay here was not up to expectations. We understand how fustrating it is to have loud guests when you are trying to get some rest. Please give us a call so we can offer you a discount if you decide to stay with us again in the future.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on 25 Jan 2024
Thank you so much for the review Christina, we appriciate the feedback and hope to host you again in the future!

8/10 Good

Karen

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hotel Management on 25 Jan 2024
Thank you so much for your response Karen, we hope to host you again in the future and hear any feedback on how we can improve your stay at our location!

2/10 Terrible

Jeffery Kenville

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We rented 2 rooms cost me $181.65 hot tub didnt have alot of water when othe people went to get in alot of dead skin was floating around pool had rust and broken steps rooms had this terrible smell we had to go buy air fresheners to at least cover the smell no towels at the pool gut at the front desk was rude to my father when he went to buy something if i could i would tell you to go to super 8 cheaper and better service and room i would rate this hotel a -5 out of 5 stars
Response from Hotel Management on 25 Jan 2024
Hi Jennifer, we are extremley sorry for the experiance during your stay here. We would love the opportunity to host you again in th future now we are under new managment.

10/10 Excellent

Cathie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Staff very helpful and friendly. Had a little error when they were booking us in but they corrected it the very next day.
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 3 Jan 2024
The La Quinta Inn of Bend thanks you very much for your positive feed back and looking forward to having you stay again!

10/10 Excellent

Dawn

Stayed 3 nights in Dec 2023
Response from Hotel Management on 25 Jan 2024
Thank you so much for your review Dawn, we hope to host you again in the future!

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 31 Dec 2023
Thank you so much for your review and apperciate you staying with us!

10/10 Excellent

Kendra

Stayed 1 night in Dec 2023
Response from Front Desk Staff on 31 Dec 2023
Thank you so much for your feedback!

6/10 Okay

Verified traveller

Liked: Staff & service
It needs help
We paid through hotels.com and it says pet friendly but doesn’t say that you have to pay $25.00 per pet. We had to pay for pets at hotel. It needs to state that in hotels.com fees. The hotel pillow case had blood on it and something black on toilet seat. The mattress were really used and the box spring that the mattress sits on. The Christmas tree was pretty cheesy. We’ve stayed here last year and it was better. The breakfast wasn’t ready until after 6:30am each morning. The tv kept shutting off every time the refrigerator shut off which was so much we stopped counting. And last but not least we left the hotel for a couple of hours and when we got back the key cards wouldn’t work for are room. He had to go down to the front desk 4 times with a different key each time. Finally the 4th try it worked. Not sure why the original key card stopped working. Not sure if I’d recommend this hotel to anyone or stay here again.
Stayed 3 nights in Dec 2023
Response from Hotel Management on 11 Feb 2024
Hi there, I am so sorry about your stay with us. I have notated all of the issues and will be making all the needed corrections with my staff as well as correcting the room issues. We hope to have another chance to host you again in the future.

6/10 Okay

Allison

Travelled with family
No elevator made it difficult for my disabled husband to get to our room.
Stayed 1 night in Dec 2023
Response from Front Desk on 31 Dec 2023
We are so sorry about not having an elevator. We appreciate your feedback and will take it inder consideration.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk Staff on 17 Dec 2023
Thank yous o much for you review it truly means a lot to us. We are happy to stayed with us and had a good time!