Indoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers

Reviews of H2 Platinum Lourdes

4 out of 5
H2 Platinum Lourdes
Avenida Olegário Maciel 1748, Lourdes, Belo Horizonte, MG

Reviews

8.8

Excellent

Rating 10 - Excellent. 332 out of 652 reviews" "
Rating 8 - Good. 235 out of 652 reviews" "
Rating 6 - Okay. 61 out of 652 reviews" "
Rating 4 - Poor. 13 out of 652 reviews" "
Rating 2 - Terrible. 11 out of 652 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Clayton, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service
Infelizmente, este hotel não oferece ferro de passar e nem taboa. Muita inconveniência pq as vezes eu precisava apenas para desamassar um blusa aqui e ali, e não tinha…o hotel oferece serviços de lavanderia. Ou seja, ou eu pago ou eu saio amarrotado. Infelizmente, apenas em Belo Horizonte que eu enfrentei este tipo de serviço. Hotel não aceita o hospede a receber uma visita breve. Fui informado que se meu amigo subisse para assinar um documento, eu seria cobrado uma taxa extra. Academia precisa ter ar condicionado pq no meio do verão, impossível de malhar na academia quente que o hotel oferece :-( Fora estas questões acima, hotel bem localizado.
Stayed 7 nights in Nov 2023

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible breakfast
Stayed 2 nights in Sep 2023

8/10 Good

Sean

Business traveller
Liked: Staff & service, amenities
Everything great.
Stayed 3 nights in Apr 2023
Response from Michelly on 25 Apr 2023
Bom dia Sr. Sean, Agradecemos por nos avaliar. Até a próxima. Abraços.Michelly QuintãoGerente Comercial

10/10 Excellent

Bhushan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Michelly on 25 Apr 2023
Bom dia Sr. Bhushan, Obrigada por nos avaliar e escolher. Esperamos ser seu hotel oficial em Belo Horizonte. Abraços. Michelly QuintãoGerente Comercial

10/10 Excellent

Mark

Stayed 4 nights in Feb 2023
Response from Michelly on 7 Mar 2023
Prezado Sr. Mark, Muito obrigada por escolher o H2 Platinum. Esperamos revê-lo em breve. Abraços. Michelly QuintãoGerente Comercial

10/10 Excellent

Rosemary

Liked: Staff & service, amenities, property conditions & facilities
Next to diamond mall
Stayed 1 night in Jan 2023

10/10 Excellent

Cristiane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, excellent hotel, great staff, friendly and clean!!
Stayed 2 nights in Nov 2022

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Michelly Quintão on 29 Aug 2022
Boa tarde Sra. Caroline, Como é bom receber sua avaliação e nota 10.Te esperamos em próxima passagem por BH.Abraços.Michelly QuintãoGerente Comercial

10/10 Excellent

Daniel

Stayed 1 night in Jun 2022
Response from Michelly Quintão on 14 Jul 2022
Boa tarde Sr. Daniel. Agradecemos sua nota em todos os tópicos avaliados. Esperamos sua volta. Abraços.

8/10 Good

leonardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, but they charge me a extra 100 reais for parking per night , as I was paying already 640,00 for the room, too much, so be careful people they will charge you for parking,
Stayed 1 night in Jun 2022
Response from Michelly Quintão on 15 Jul 2022
Mr. Leonardo, Good Morning! We appreciate your review. See you soon.

10/10 Excellent

Paulo

Liked: Cleanliness
Stayed 1 night in Jun 2022

10/10 Excellent

Daniela

Stayed 1 night in Jan 2022

2/10 Terrible

Anna

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrível
Stayed 3 nights in Dec 2021
Response from Michelly Quintão on 28 Dec 2021
Boa Tarde Sra. Anna, Não entendemos o motivo de sua avaliação e comentário. Desejamos ouvi-la, para que medidas sejam tomadas, e sua experiência seja completa e feliz. Pode nos retornar com sua avaliação, por favor? Te aguardamos. Abraços. Michelly Quintão Gerente Comercial

10/10 Excellent

Elisa, Fort Lauderdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, spacious, comfortable and clean room. Friendly staff. We will definitely stay here every time we come to Belo Horizonte.
Stayed 1 night in Dec 2021
Response from Michelly Quintão on 28 Dec 2021
Ms. Elisa. We appreciate your feedback. See you soon! Michelly Quintão Commercial Manager

8/10 Good

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Great location
Nice hotels. Very clean and rooms spacious. They charge $R 40 per person fir breakfast every day
Stayed 7 nights in Nov 2021
Response from Michelly Quintão on 28 Dec 2021
Mr. Thomas, We appreciate your feedback. See you soon! Michelly Quintão Commercial Manager

10/10 Excellent

Ivana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A localização e perfeita. Perto de um shopping excelente, próximo ao mercado central cuja visita e imperdível, no mesmo prédio do hotel tem uma pizzaria excelente e a vizinhança e muito boa
Stayed 2 nights in Aug 2021
Response from Michelly Quintão on 10 Aug 2021
Boa tarde Sra. Ivana. Que satisfação receber sua avaliação e comentários. Agradecemos seu tempo em nos avaliar. Esperamos em breve revê-la. Abraços. Michelly Quintão

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2021

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back.
Great friendly staff, attentive and helpful.
Stayed 3 nights in Dec 2020
Response from Lucca Sperancini on 13 Jan 2021
Obrigado pela avaliação nota 10!

6/10 Okay

Cris, Washington, DC

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location - near mall, restaurants and bars, Central Market, squares, etc. very walkable and also easy access to public transportation.
Stayed 3 nights in Oct 2020
Response from Lucca Sperancini on 28 Oct 2020
Thanks for the feedback!

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Lucca Sperancini on 28 Oct 2020
Obrigado pela avaliação nota 10!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Perfect Location with a great staff !
Stayed 3 nights in Mar 2020
Response from Lucca Sperancini on 28 Oct 2020
Thanks, Mr. Alan! We appreciate your feedback. - Lucca Sperancini

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional value in a great location
Great location!! Short walk from central markets, right near great restaurants and shopping centres. Super comfy bed & pillows. Exceptionally clean. Beautiful friendly helpful staff too!! I will stay there every time I’m in BH now.
Stayed 3 nights in Jan 2020
Response from H2 Platinum Team. on 24 Feb 2020
Dear Emma, thank you for choosing the H2 Platinum for your stay in Belo Horizonte! We are glad in hear that our staff team, localization, comfort, and clean, made difference in your stay. We are excited for your return! Kind regards, H2 Platinum team.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

CC

Business traveller
Liked: Cleanliness
Disliked: Staff & service
They were not able to run my credit card at check in, but there shouldn't have been an issue since my card had plenty of credit limit. I called the bank and they didn't even show a decline charge. The person at the front desk refused to run the card for me again, they should have tried. I would not stay at this hotel again, not the best service.
Stayed 1 night in Aug 2019

8/10 Good

Austin

Liked: Cleanliness, staff & service, room comfort
Very Good
Went for 3 days. The downtown area around is awesome and hotel seems to be in a really safe and nice area
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Disliked: Amenities
Stayed 1 night in Jul 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with lots of food options close by
This hotel was in a good location. It is right next to a nice mall with lots of food options. It is in the center of town and has a very friendly staff. I stayed here on a cold night and there was no heat in the room, which is common for Brazil in general. I used 2 blankets and still had to wear clothes to keep warm. I would recommend staying here if your travel takes you to center.
Stayed 2 nights in Jun 2019

6/10 Okay

Alexandre

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is good, but bad service!
No clean service for delicate clothes. We received a package in the hotel and it was not delivered to us, nobody has contacted us, even during checkout nobody said anything!!!!!! After we arrive in another city we remembered we should have received this parcel already and we called the hotel, they said they received 1 day before out check out, but they were waiting for us to go in the reception to get it, they didn't think it should be informed to us!!!! They charged us the freight to send it to another city in Brazil. For me, this service is unacceptable!
Stayed 2 nights in Feb 2019
Response from Rogéria Silva on 11 Apr 2019
Prezado sr. Alexandre, agradecemos o feedback sobre a sua hospedagem no Promenade BH Platinum, compartilharemos as suas considerações com a nossa equipe. Caso tenha mais alguma consideração a fazer, estamos à disposição. Esperamos recebê-lo novamente em uma próxima oportunidade. Atenciosamente, equipe Promenade Hotéis & Aparts.

10/10 Excellent

Helenice

Amazing. Great Hotel with Great Staff!
Stayed 1 night in Nov 2018

10/10 Excellent

Azie, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Belo Horizonte
The best thing about this hotel is the fantastic restaurant it has where we ate at the two nights we were there. The Pizzas are to die for, very good. Another good thing about this hotel is its location, its maybe 100 feed away from a very nice shopping mall with wonderful stores and coffee shops and restaurants.
Stayed 2 nights in Jun 2018
Response from Equipe Promenade Hotéis & Aparts on 23 Jul 2018
Dear Azie, Thank you for choosing to stay on the Promenade hotels. It is always a pleasure to receive a positive feedback from our guests. We will share your praise with our staff, seeking to motivate them to keep our guests' experience even better. It will be our pleasure to welcome you again to our hotel. Best Regards, Team Promenade Hotéis & Aparts

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will Return.
It was only for one night, but it was great! The room was clean,pillows where excellent. Restaurant in hotel made wonderful pizza over wood fire. It is the nicest hotel I have ever stayed in Brazil...
Stayed 1 night in Dec 2017

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Have stayed here on previous visits to BH. Great Hotel and excellent location for EXPOSIBRAM exhibition. Good restaurant food and wine list
Stayed 5 nights in Sep 2017

10/10 Excellent

Kerry, Portland, Or USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in BH
The staff were very helpful answering our questions, recommending vegetarian restaurant options, and responding to requests. They were always cheerful, friendly and personable. I will definitely stay at the Promenade when i next travel to BH !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location , good breakfast , security, and close to shooping center

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Max, São PAulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back
Excellent location, close to a shopping mall and busy street with lots of option to eat and drink - from casual to formal. Very friendly staff, parking, and great breakfast. Wi-fi fast enough for day to day business needs.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Not 4 Stars
On the positive side the wifi worked great and the hotel is one block from a nice shopping mall. However the rooms are not of 4 star quality. For example the desk chair was old and uncomfortable - I had to put a pillow on it to keep from sinking into the chair. Front desk staff was generally not friendly - when I walked by and smiled and said hello, the front desk person looked away. This hotel would fit well into the budget category.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for business people
nice bedroom, clean, very nice breakfast. Great staff assistance

10/10 Excellent

Allan M.

Liked: Cleanliness, staff & service, room comfort
Quick getaway
Wonderful stay, recommended for all kinds of travelers (executives, families or solo). Friendly staff, close to the best the city has to offer (Mall, bars, restaurants).

8/10 Good

Stephen, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excellent hotel for business travel. Good accommodation and food. Friendly staff who can assist with all requirements and speak English. I will stay there next time I am in BH, Brazil

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a great neighbourhood
Hotel is well kept with a nice breakfast. The internet was fast. The neighbourhood has a lot of nice restaurants.

8/10 Good

Sagar, USA

Liked: Cleanliness, staff & service
Given the limited choices in Belo, this is a good hotel. The rate is competitive. I prefer the larger rooms. Breakfast buffet needs an improvement. Close to the mall and a short cab drive to more dining options.

10/10 Excellent

Edmes A, Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and Convenience in Belo
Nice hotel, wonderful staff, good location near mall and close to offices I needed to visit. The plumbing could use some attention...water on the bathroom floor, shower head was spraying everywhere...otherwise a great stay!

2/10 Terrible

Michael Los Angeles

Disliked: Cleanliness, staff & service, room comfort
Not clean
Moved from one room to another because of cleanliness and found the same - mold, old not updated bathrooms and not very clean all around. Would not recommend .

8/10 Good

Marc Thompson, Dallas, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect City Location
In a city that is too complicated to outsiders, Promenade offers a great location for food, shopping and relaxation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly business hotel
I arrived at the hotel very early in the morning following an overnight bus trip from Rio. I only wanted to drop my bag, but they were able to check me in, even though it was barely 7 a.m. That was very much appreciated. The three members of the front desk staff I dealt with during my stay spoke perfect English--a rarity in Brazil. Everyone was helpful and friendly. My room was attractive, modern, and clean. Breakfast was ample. WiFi signal was strong. The hotel is located near a major shopping center in a nice part of town, only a 25 minute walk from the bus station. Overall, a very comfortable, pleasant stay.

10/10 Excellent

Diana, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay there again
It was a great location and the staff was incredibly helpful. Restaurant also has great food.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort