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Reviews of Mercure Belo Horizonte Savassi Hotel

3.5 out of 5
Mercure Belo Horizonte Savassi Hotel
Rua Cicero Ferreira 10, Bairro Serra, Belo Horizonte, MG

Reviews

8.2

Very good

Rating 10 - Excellent. 72 out of 183 reviews" "
Rating 8 - Good. 72 out of 183 reviews" "
Rating 6 - Okay. 24 out of 183 reviews" "
Rating 4 - Poor. 9 out of 183 reviews" "
Rating 2 - Terrible. 6 out of 183 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

guillermo

Travelled with family, Travelled with partner
Disliked: Amenities
The cleaness in the room is poor, and the maintenance of the hotel structure has a lot of opportunities.
Stayed 5 nights in Feb 2024

8/10 Good

Enrique

Liked: Cleanliness, amenities, property conditions & facilities
I was under the understanding that breakfast was included but had to pay at checkout
Stayed 4 nights in Aug 2023

10/10 Excellent

Larissa

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It was adjacent to the building where the training was scheduled to happen. Very convenient. Shopping malls nearby.
Stayed 2 nights in May 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

João José

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022
Response from Thais de Souza- Coordenadora de Hospedagem on 28 Jun 2022
Agradecemos por compartilhar sua experiência em nosso hotel e nos dedicar seu tempo e nos avaliar. Ficamos muito felizes com sua satisfação, pois este é o nosso principal objetivo. Esperamos que possa retornar mais vezes. Saudações,

10/10 Excellent

Pericles

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2022
Response from Thais de Souza- Coordenadora de Hospedagem on 28 Jun 2022
Agradecemos por compartilhar sua experiência conosco e esperamos que possa retornar mais vezes e fazermos das próximas hospedagens ainda melhores.

10/10 Excellent

David

Liked: Cleanliness, room comfort
Stayed 12 nights in Dec 2021

10/10 Excellent

Mauro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location, this property is well located in the city and close to everything.
Stayed 10 nights in Oct 2021

8/10 Good

Verified traveller

Stayed 1 night in May 2021

2/10 Terrible

Mikaila

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor customer service
No one speaks English here. Room flooded after I took a shower and the food is disgusting!
Stayed 2 nights in Feb 2020
Response from Hanna Vatsula - Host Coordinator on 27 Feb 2020
Dear Mrs Mikaila, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Alain

Travelled with family
Liked: Staff & service
Stayed 2 nights in Oct 2019

10/10 Excellent

Yuling

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Roberta Eto Gerente Geral on 2 Sept 2019
Olá! Obrigada pela avaliação! Atenciosamente,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, clean, helpful and polite staff, ready to be flexible when asked for
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good located. Good food. Good staff. I really liked it.
Stayed 1 night in Jun 2019

6/10 Okay

John

Disliked: Cleanliness, staff & service
Overrated - not good for vacation staying
disappointed at a hotel that offers a pool which is 3' deep for a child and no service, no bar, no waiter, no cleanness for pool or room - very sad service - the front desk employees were very attentive and pleasant. The housekeeping service was very poor, wifi offered, air conditioning in room was good and bed comfortable . Location not so
Stayed 3 nights in Jan 2019

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, nice and helpful staff and excellent and spacious accomodation. the breakfast is delicious including fresk juices ( detox and others), and real coffee
Stayed 2 nights in Sep 2018
Response from Roberta Eto General Manager on 25 Sept 2018
Dear Mr Fernando, We appreciate your comments regarding your stay at the Mercure Belo Horizonte Savassi Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place To Stay In Belo Horizonte!
It was a great hotel. I thought the city was just okay. The area the hotel is in isn't great. But everything about the hotel itself was awesome inside.
Response from Roberta Eto General Manager Mercure BH Savassi on 19 Apr 2018
Dear Matthew, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No, if you insist in having comments, less likely to get any response.
Stayed 1 night in Feb 2018

4/10 Poor

Abhishek, Philadelphia, PA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Would probably not stay here again.
Our stay was just okay. There is no room service after 11 pm. And the neighborhood seems a bit dangerous and there are not many places open in the vicinity... so if you're hungry after 11 pm you are out of luck. Our room was not serviced three of the four days we were there. Even after we called and requested fresh towels, nobody came... they finally came after we called again. They did not restock the minibar. We had finished the waters in our first two days. On the third day when we called for water, it was after 11 pm and they said we would have to walk to a pharmacy to get a water. I do not know a single hotel that does not have bottled water in reserve for hotel guests.

4/10 Poor

V, Boca Raton, FL

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Mis-represented
Internet worked but only occassionally. This was extremely frustrating. Room service was AGAIN changing management and so it was closed. Few good restaurant options nearby--staying in the Savassi area is a much better option for in walking distance dining options then here at the LifeCenter. The room was clean except for the mold on the walls in the bathroom which provided for that "classic smell". Water leaked from the bathroom into the bedroom area and badly warped the floor tiles. AC was good, rest of room clean. Breakfast was middle of the road. If you ignore what I wrote and choose to book make sure that you can cancel. We are leaving as soon as we can find an acceptable alternative and we are looking now.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!

8/10 Good

Carlos, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 2 night stay, weak kitchen service
Very good for a two night business stay. Rooms recently redone. Kitchen was recently taken over by new owner and they are struggling a little.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Mike L, Stratford upon Avon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Western Standard hotel in Brazil
I enjoyed the Mercure - it was the last hotel I had on a 2 week stay for the world cup. It was by far the best quality (also the most expensive however). If only it were a little closer to the action - but it is a safe (in my opinion) 10 minute walk to the bars of central Savassi. I enjoyed Belo Horizonte.

8/10 Good

world cup trave, miami

Liked: Cleanliness, staff & service, property conditions & facilities
Not too centric
Depending on where u want to be this hotel is located next to adyacent areas. But if you are thinking about sports veneus.

8/10 Good

Prof, Columbus, OH

Liked: Staff & service, property conditions & facilities, room comfort
Easy for English speaker
Comfortable enough for non-fussy business traveler, all staff speak some/good English, including reasonable-rate room service which is very useful since I did not see restaurants nearby to walk to.There is always one or two TV channels in English among the 50+cable channels. Wooden floor felt a bit dusty (or maybe it's just the floor material) so I wore slippers, but clean otherwise, good bed/pillows/towels.

8/10 Good

Alex, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i would come back
everything ok with the hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

joao

Travelled with family
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Roberto

Stayed 1 night in Oct 2023

10/10 Excellent

RAFAEL

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Bem localizado e confortável.
Stayed 1 night in Sep 2023

10/10 Excellent

Silvio Junen

Liked: Amenities
Está un poco antiguo y medio descuidado
Stayed 3 nights in Aug 2023

10/10 Excellent

Igor

Business traveller
Liked: Cleanliness, room comfort
Atendimento nota 10
Atendimento muito bom. Pessoal da recepção muito solícito. Café da manhã bem servido também.
Stayed 2 nights in Jul 2023

8/10 Good

Marcos

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

rodrigo

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Fernanda

Travelled with group
Liked: Cleanliness, room comfort
Hotel limpo e confortável, café da manhã bom, muito bem localizado.
Stayed 1 night in Jan 2023

10/10 Excellent

Bernard

Stayed 1 night in Jan 2023

8/10 Good

Iesser

Stayed 2 nights in Sep 2022

8/10 Good

Marcos

Travelled with family
Liked: Cleanliness, room comfort
Atente, mas pode melhorar, a diária supõem isso.
Precisa melhorar os colchões e verificar o dispenser de shampoo, além de disponibilizar toalhas mais limpas.
Stayed 1 night in Jul 2022
Response from Thais de Souza-Gerente Geral on 11 Aug 2022
Prezado Marcos, Agradecemos por compartilhar sua experiência em nosso hotel e nos dedicar seu tempo e nos avaliar. Sua opinião é uma referência muito importante para continuarmos mantendo nosso padrão de qualidade em nosso atendimento e serviço.

4/10 Poor

carlos w d p

Stayed 1 night in Jul 2022
Response from Thais de Souza-Gerente Geral on 11 Aug 2022
Prezado Carlos, Agradecemos por compartilhar sua experiência em nosso hotel e nos dedicar seu tempo e nos avaliar. Percebemos que não foi possível atingir sua expectativa em nível máximo e por isso aceite nossas desculpas.

10/10 Excellent

Viviane

Stayed 1 night in Jul 2022
Response from Thais de Souza on 25 Jul 2022
Prezada Viviane, Agradecemos por compartilhar sua experiência em nosso hotel e nos dedicar seu tempo e nos avaliar. Ficamos muito felizes com sua satisfação, pois este é o nosso principal objetivo. Atenciosamente, Thais de Souza Gerente Geral

10/10 Excellent

ana valeria

Stayed 3 nights in Jun 2022
Response from Thais de Souza- Coordenadora de Hospedagem on 28 Jun 2022
Agradecemos por compartilhar sua experiência em nosso hotel e nos dedicar seu tempo e nos avaliar. Sua opinião é uma referência muito importante para continuarmos mantendo nosso padrão de qualidade em nosso atendimento e serviço. Receba nossos cumprimentos.

6/10 Okay

Verified traveller

Liked: Cleanliness
Muito caro para o que oferece
Hotel fora dos padrões Accor, ar condicionado super barulhento, sofá de corino com rasgos, cozinha sem nenhum utensílio, tinha que ficar solicitando para recepção sendo que no anúncio diz que teria tudo, preço bem alto para o padrão oferecido, a localização maravilhosa e o café da manhã bem bom, com bastante variedades.
Stayed 3 nights in Apr 2022

8/10 Good

Maria de Lourdes Gonçalve

Travelled with family
Liked: Cleanliness, room comfort
Confortável
Excelente acesso em relação ao hospital Life Center.
Stayed 1 night in Apr 2022
Response from Thais de Souza on 4 May 2022
Prezada Maria, Agradecemos por compartilhar sua experiência conosco e esperamos que possa retornar mais vezes e fazermos das próximas hospedagens ainda melhores. Ficamos muito felizes com sua satisfação, pois este é o nosso principal objetivo. Receba nossos melhores cumprimentos. Thais de Souza Coordenadora de Hospedagem

10/10 Excellent

Maíra

Stayed 1 night in Apr 2022
Response from Thais de Souza on 4 May 2022
Prezada Maira, Agradecemos por compartilhar sua experiência em nosso hotel e nos dedicar seu tempo e nos avaliar. Sua opinião é uma referencia muito importante para continuarmos mantendo nosso padrão de qualidade em nosso atendimento e serviço. Cordialmente, Thais de Souza

10/10 Excellent

Ana Luiza

Travelled with group
Liked: Cleanliness, room comfort
Excelente
Foi perfeito. Amei a estrutura do hotel, a localização, o staff, limpeza, e a comida excelente e com um custo ótimo! Voltarei em breve.
Stayed 2 nights in Apr 2022
Response from Thais de Souza on 4 May 2022
Prezada Ana, Agradecemos por compartilhar sua experiência em nosso hotel e nos dedicar seu tempo e nos avaliar. Ficamos muito felizes com sua satisfação, pois este é o nosso principal objetivo. Esperamos que possa retornar mais vezes. Saudações, Thais de Souza Coordenadora de Hospedagem.

8/10 Good

Antonio

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022
Response from Thais de Souza on 19 Jan 2022
Prezado Antonio, Muito obrigada pelo seu tempo em responder o questionário sobre a sua hospedagem no Mercure BH Savassi e nos contar sobre sua experiência. Esperamos recebê-lo em breve novamente! Atenciosamente, Thais de Souza Coordenadora de Hospedagem Mercure BH Savassi

8/10 Good

Alexandre

Business traveller
Liked: Cleanliness, room comfort
Boa opção com ressalvas
Boa opção, quartos de tamanho razoável, atendimento ok, observa-se que falta gente para o porte do hotel. Café da manhã não vale o preço cobrado, poucas opções o que salva é a maquina de café expresso da Nespresso... restante muito básico igual os demais que geralmente já está incluído na diária... Estacionamento a parte 30 reais, também outra situação que poderia ser repensada, excelente sauna e academia.
Stayed 5 nights in Jan 2022
Response from Thais de Souza on 19 Jan 2022
Prezado Alexandre, Muito obrigada pelo seu tempo em responder o questionário sobre a sua hospedagem no Mercure BH Savassi e nos contar sobre sua experiência. Esperamos recebê-lo em breve novamente! Atenciosamente, Thais de Souza Coordenadora de Hospedagem Mercure BH Savass

10/10 Excellent

Regina Coeli

Liked: Cleanliness, room comfort
Muito bom!
Otima estadia!
Stayed 1 night in Dec 2021