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First of all, I can't believe that Expedia has this hotel in their system. I want a full refund for this stay!!!!! The front desk was unattended upon check-in; it took over :45minutes to finally check-in even though the desk attendant stopped processing our reservation to help an existing customer with their issue. The room wasn't ready upon arrival; the hotel was overbooked? The room key machine was not working; there was significant wall damage all over the room; the toilet was absolutely gross; there was drywall damage and needed repair. The refrigerator had dents in it; the floor was sticky. There were no curtains, just blinds that did not keep out the "neon light" sign that was blinking/flashing all night long. The bed sheets had "burn holes" in them. The WiFi did not work. Coming back the second evening, the front desk had us listed as a "no show" in the computer but we were able to finally get functioning room keys.
Michael
Stayed 2 nights in Apr 2024
2/10 Terrible
Frank
5 Feb 2024
booked a room and arrived after 8pm and the office was closed so we had to book another hotel elsewhere. Out the money and the stay.
Frank
Stayed 1 night in Feb 2024
Response from Everesta on 7 Feb 2024
We are sorry to hear that your recent experience with us did not go as planned. Being made aware of the issue that you had, we will be able to address this with our staff.
6/10 Okay
kenneth
20 Jan 2024
kenneth
Stayed 4 nights in Jan 2024
Response from Everesta on 22 Jan 2024
Sorry to hear that things did not go as expected. We appreciate your feedback and hopefully things will be better for your future stay.
We are sorry that things did not go as expected with your recent stay. Thank you for letting us know. We use these reviews to make corrections, so that your future stay will be better.
Looks like things did not go as well as expected with your recent stay. Thank you for taking the time to complete our survey. We will be taking care of the issues that you addressed.
2/10 Terrible
Nathan
Business traveller
21 Oct 2023
Disliked: Property conditions & facilities
I killed 3 cockroaches, staff didnt seemed surprised. They offered me a different room it was just as dirty and wore out. They did clean my room for me the fallowing day. The bugs kept comming in though.
Nathan
Stayed 7 nights in Oct 2023
Response from Everesta on 23 Oct 2023
Looks like things did not go as well as expected with your recent stay. Thank you for taking the time to complete our survey. We will be taking care of the issues that you addressed.
The hotel has roaches really bad at least on the third floor really bad,they were in the bathroom and bedroom, I was killing roaches alnight
Barbara
Stayed 2 nights in Oct 2023
Response from Everesta on 23 Oct 2023
Looks like things did not go as well as expected with your recent stay. Thank you for taking the time to complete our survey. We will be taking care of the issues that you addressed.
The clerk was super friendly and helpful during check in. No frills for sure. Limited necessary amenities. Two bath towels, 1 bath mat, no wash rags, no coffee pot. Kitchenette seemed cleaned, even though roaches were present. Clipped fingernails discovered on the poorly dressed bed. TV had plasma damage. Showered with high pressure hot water.
Micaela
Stayed 1 night in Oct 2023
Response from Everesta on 18 Oct 2023
Thank you for taking the time to complete our online survey. We are appreciative of the feedback so that we know how to grow with our staff.
As soon as we got into the room and flicked the lights on we saw roaches. It was not worth what we spent, we would have been better off at a Motel 6.
Savanna
Stayed 2 nights in Oct 2023
Response from Everesta on 16 Oct 2023
We're sorry to hear about your experience. We will work to make corrections.
10/10 Excellent
Erika
13 Oct 2023
Erika
Stayed 1 night in Oct 2023
Response from Everesta on 2 Nov 2023
Thank you so much for taking the time to complete our online survey. We appreciate you time and glad that you enjoyed your recent stay with us. We hope to see you again soon!
There’s no staff after 10 we went for
Dinner after we came back our key didn’t worked any more and nobody was able to help
Us getting in our room so we had to sleep in the truck
Gabriela
Stayed 1 night in Sep 2023
Response from Everesta on 3 Oct 2023
We are sorry to hear about your recent experience. We appreciate the feedback because it lets us know where our shortcomings are.
6/10 Okay
Verified traveller
Business traveller
28 Sept 2023
Verified traveller
Stayed 3 nights in Sep 2023
Response from Everesta on 30 Sept 2023
Thank you for taking the time to complete our survey. We appreciate the feedback because it helps us to know where out weak spots are.
Puddles of water in floor and short staffed. Took front desk a long time to change my room and there was a puddle of water under a/c unit in the second room also.
Carla
Stayed 3 nights in Sep 2023
Response from Everesta on 25 Sept 2023
Sorry that things did not go as well as expected for your stay. Thank you for taking the time to complete our survey.
This is complete false advertisement! The rooms are DISGUSTING and nothing how they are advertised. The sheets were dirty, the bathroom was dirty and there were crawling bugs all on the floor. The front desk staff was extremely nice, I’ll give it that. She admitted that this property only has one housekeeper for a place that has four floors of rooms. Unacceptable. I knew the reviews were so so, but this property should not exist on Hotels.com.
Khyla
Stayed 1 night in Sep 2023
Response from Everesta on 21 Sept 2023
We are sorry for the experience that you had. We appreciate your feedback to make things better.
6/10 Okay
Edward's
17 Sept 2023
Liked: Cleanliness, staff & service
I like the location close to Baylor and interstate.
Edward's
Stayed 1 night in Sep 2023
Response from Everesta on 21 Sept 2023
Thank you for taking time to complete our online survey. We appreciate your feedback.
We are sorry that your stay did not go as planned. We appreciate your feedback.
2/10 Terrible
Verified traveller
Travelled with family
6 Sept 2023
Liked: Staff & service
Disliked: Room comfort
Last night there, fire alarms went off every 30 minutes starting at 11pm still going off at 6am next day. People outside fighting in the middle of the night
Verified traveller
Stayed 4 nights in Sep 2023
Response from Everesta on 7 Sept 2023
We're sorry you were unhappy. We appreciate your feedback.
8/10 Good
Paula
6 Sept 2023
Liked: Property conditions & facilities
Paula
Stayed 2 nights in Aug 2023
Response from Everesta on 7 Sept 2023
Thank you for taking the time to complete our survey. We appreciate your feedback because it helps us to make changes.
This is not a place a person can stay when they need a night's sleep while traveling. The room smells terrible, and security alarms go off throughput the night. Sleep is not possible in this environment. When i went to check out @ 630am, there was an intense domestic disturbance blocking the exit. I felt unsafe the whole time. No rest.
James
Stayed 1 night in Sep 2023
Response from Everesta on 5 Sept 2023
We apologize that your experience at our hotel was not good. We appreciate your feedback, because it allows us to make changes so that all future guests can have a good experience.
6/10 Okay
Olivia
Travelled with family
27 Aug 2023
Liked: Staff & service
Disliked: Cleanliness
Not the best…
When we first walked in, I smelled straight dog pee. The microwave had a lot of food spilled on the microwave plate (so was not cleaned at all), there was hair on the bathroom sink and toilet, and the fridge handle had a Cheetos fingerprint on it. Also, the shower barely drained. We stayed one night so we didn’t make any complaints. Just that there was a hole already in the wall… The bed was alright.. I had to use my own because the one provided had a stain. But the AC was cold which was great!
Olivia
Stayed 1 night in Aug 2023
Response from Everesta on 28 Aug 2023
Sorry to hear that we did not meet your expectations. We appreciate your feedback so that we can make improvements with our cleaning methods so that everyone's experience is better.
6/10 Okay
David
Travelled with family
22 Aug 2023
Family gathering
Property looked nice from the outside, however, the inside needed updating, also there were stains on the sheets. I had 2 rooms, and my daughter complained her bed was broken. I highly suggest someone tour the facility and upgrade each room.
David
Stayed 1 night in Aug 2023
Response from Everesta on 23 Aug 2023
We are sorry that you were not satisfied with your recent stay. We appreciate you letting us know your experience so that we can make changes.
2/10 Terrible
Michael
19 Aug 2023
Stay away
Horrible place. Front desk is locked up and closed most of the time. Place is in disrepair. Not even a coffee maker in room. Very dirty. Dead crickets all over.
Michael
Stayed 5 nights in Aug 2023
Response from Everesta on 21 Aug 2023
Sorry to hear about your recent stay. We appreciate your feedback. We use this information to make changes.
We could not find a available rooms so we had to check out without stay for 2 rooms
Mohammad
Stayed 1 night in Aug 2023
Response from Everesta on 31 Aug 2023
We are sorry for the experience that you had at our hotel. Thank you for submitting the photos. We will use this for training purposes with our staff so that this does not happen again in the future.
This place is a mess. Don’t waste your time. Hotel room is not clean. Run down on the inside. Rooms are dirty. Go elsewhere. You can find a better deal and a much cleaner room elsewhere.
M-Isabel
Stayed 3 nights in Jul 2023
Response from Everesta on 7 Aug 2023
Thank you for taking the time to complete our online survey from your recent stay. We appreciate your feedback as it will help us to address the problems that you noticed.
They gave my room to someone els after they pre authorize my card and still haven’t got my refund back.
Gabriela
Stayed 5 nights in Jun 2023
Response from Everesta on 12 Jul 2023
We apologize for the inconvenience that happened the night of your reservation. We appreciate your feedback, so that we can make things better for your future stays.
Thank you for taking the time to complete our survey. We are sorry to hear that your stay was not more enjoyable. The feedback that you mentioned, helps us to make changes, so that your future stay will be a more enjoyable experience.
6/10 Okay
Karen
Travelled with group
3 Jul 2023
Liked: Staff & service
Needs updated restrooms
Karen
Stayed 1 night in Jul 2023
Response from Everesta on 12 Jul 2023
Thank you for taking the time to complete our online survey. The information you provide helps us to make changes, for your future stays.
4/10 Poor
Dianna
28 Jun 2023
Dianna
Stayed 1 night in Jun 2023
Response from Everesta on 30 Jun 2023
Thank you for taking the time to complete the survey. We appreciate your feedback. This helps us to improve our service for your future stay!
2/10 Terrible
Kit
19 Jun 2023
Liked: Staff & service
Disliked: Cleanliness
Kit
Stayed 1 night in Jun 2023
Response from Everesta on 21 Jun 2023
Thank you for taking the time to complete our survey. We appreciate your feedback. We use this information to make changes, so that your stay in the future is better as well as for other guests. Thank you!
Thank you for taking the time to complete our survey. We appreciate your feedback, because it helps us to better the service that we provide to our guests.
Thank you for taking the time to complete the survey from your recent stay with us. Your feedback helps us to make changes so that your stay in the future is a better experience!
10/10 Excellent
Marcia
Travelled with family and small children
7 May 2023
Liked: Cleanliness
Staff that checked me in was very nice and good at her job!!!
Marcia
Stayed 1 night in May 2023
Response from Everesta on 7 May 2023
Thank you for taking the time to complete our survey. We appreciate the feedback that you shared, about your recent experience! We will continue to improve our service so that everyone who stays with us, will have the same experience as you!
There was too many roaches so we went to a nearby competitor
Youssef
Stayed 5 nights in Mar 2023
Response from Everesta on 27 Mar 2023
Thank you for taking the time to complete the survey. We apologize for not meeting your expectations. We will use this information to make changes so that every one's experience is better in the future!
The front desk clerk ask for a $25 deposit which was paid in cash. We checked out less than two hours later because of the lack of cleanliness and bugs and we have been refused our deposit back.
Anthony
Stayed 1 night in Feb 2023
Response from Everesta GM on 21 Feb 2023
Thank you for your feedback regarding your stay with us. The GM was not in the office at the time of your check-in. The GM is the only person who is able to refund a deposit that it made in cash. If you stop by the office this week, we will issue the refund.
The outside looks great, the room not so much. I had planned on staying 2 nights but only stayed for one and that's only because all other hotels were booked up. The place is built like an apartment so you can literally here the people in the next room. Someone or a dog was dragging a chair in the room upstairs, you can hear the TV in the next room. The cleanliness was something else. They didn't even finish painting the room. It was a smoking room so it smelled horrible. I accidentally booked a smoking room. The young lady that checked me in was phenomenal!! She was great and efficient. There was a couple before me who had issues locating their room and she handled the situation very professionally.
It's not letting me upload the photos
Verified traveller
Stayed 1 night in Feb 2023
Response from Everesta on 14 Feb 2023
Thank you for taking the time to complete the survey. We apologize for not meeting your expectations. We will use your feedback to make improvements so that the next time you stay, the experience will be better.
6/10 Okay
Frank
Business traveller
23 Jan 2023
Disliked: Cleanliness
Frank
Stayed 2 nights in Jan 2023
Response from Everesta on 24 Jan 2023
Thank you for taking the time to complete the survey. We appreciate your business and hope to have you back in the future!
This was by far the WORST place I have stayed. I travel a lot for work and personal situations and OMG this place was horrendous!!!! The strong smell of cigarette smoke keep me and my children up all night coughing! I literally wanted to get up and run out but I was extremely exhausted from driving back from Mexico to Chicago and needed rest to keep me going for another 20 hours on the road. Don’t stay here it’s not worth it . The staff was no where to be found I had to call from a phone they had in the lobby to check in and Check out. I felt unsafe there was people who looked
Like drug addicts starting there . Nope nope nope never again and also make sure you look at reviews before you book. Place I didn’t as I was so tired I just wanted to sleep. Then sure enough I looked at the reviews once I left and yup they were all
Bad.
Jessica
Response from Everesta on 19 Jan 2023
Thank you for taking the time to complete the survey. We apologize for the experience that you had with us. We appreciate the feedback so that we can make things better for all guests who stay with us.