Billiards

Reviews of Ramada by Wyndham Belleville Harbourview Conference Centre

3 out of 5
Ramada by Wyndham Belleville Harbourview Conference Centre
11 Bay Bridge Road, Hwy 2 and Hwy 62 South, Belleville, ON

Reviews

6.0
Rating 10 - Excellent. 191 out of 1258 reviews" "
Rating 8 - Good. 312 out of 1258 reviews" "
Rating 6 - Okay. 273 out of 1258 reviews" "
Rating 4 - Poor. 270 out of 1258 reviews" "
Rating 2 - Terrible. 212 out of 1258 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Jessica

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Quality versus price was fair . The hotel itself is a bit neglected but was tolerable for what I needed . I was accompanied by my 12 year old for a tournament so he didn’t pay attention to the wall paper peeling off the walls, or the patio door being hard to shut or that the sound from the hallways . Pool area was ok . Personality I wouldn’t use it but the kids enjoyed it . Breakfast was convenient and for it being included in the price I’d say it was reasonable. I wouldn’t recommend for a romantic or therapeutic stay but for a in and out it was fine .
Stayed 1 night in Mar 2024
Response from SD on 26 Mar 2024
Thank you for taking time to share your thoughts.

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I booked through Expedia for a discounted rate of $122 before taxes. We couldn’t be more disappointed. We stayed in a room beside a party room.The room itself was outdated, the ceiling panels were falling apart and there was mold. The air conditioning didn’t work and the lights were not turning on properly. With respect to our party neighbour, from 9PM-6AM the people that stayed in that room were loud, the music was loud and we could hear people yelling obscenities across the room. When we complained to the front desk the morning of our departure the staff member said she was sorry and did not elaborate further. I proceeded to ask if there was anything they could do because of our awful experience. We were told to contact Expedia directly. This is so disrespectful and it seems this hotel is trying to deflect their responsibility onto Expedia. I walked out in anger instead of getting angry at the staff. I don’t know if Ramada by Wyndham reads this or cares, but I want anyone who reads this to know this hotel is not worth it in the slightest. I’m looking for a proper apology by the hotel manager, corporate Ramada, a full refund and a thorough review of customer service and how they run operations at that hotel. Sincerely, A customer that never leaves bad reviews until now
Stayed 1 night in Mar 2024
Response from SD on 25 Mar 2024
Thank you for sharing your feedback. We are extremely sorry about the noise and all of your concerns. You have booked your reservation with Expedia and that is the third party website. henceforth, mostly all kind of things are controlled/handled by them about the reservation (such as any amendments in the reservation or any sort of compensation). You have paid to them directly so this is the reason that you were requested to contact them about the compensation. Once again we are extremely sorry about the fact that you did not have a peaceful night.

8/10 Good

Alain

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from SD on 23 Mar 2024
thank you.

8/10 Good

Lily

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice hotel! Stayed here twice before! Everything about it has been awesome, sucks that the pool isn’t open, but understandable. Had a few times where we had to wait for staff to assist a little longer than expected, but they were busy and working hard so very understandable! Great hotel, very hospitable and friendly! Will definitely be back!
Stayed 1 night in Mar 2024
Response from SR on 21 Mar 2024
Thank You

6/10 Okay

Alison

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room we were provided was on the 4th floor, the room was clean but the heat didn't work. The people staying beside us, also did not have heat. Rooms are paper thin could hear next door room very easily. Told front desk next morning about no heat, they just said sorry did not seemed concerned. The people who stayed next to us also told front desk about no heat also same response, so sorry. The indoor pool was not operational also. The breakfast offered in the morning was good waffles, eggs, bagels, toast. In the future we will not be returning due to lack of concern over heating issues
Stayed 1 night in Mar 2024
Response from SR on 21 Mar 2024
Thank YOU FOR YOUR FEED BACK

2/10 Terrible

Sylvie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I went from going to give it a decent rating to a one star rating. I was willing to overlook the fact that they were doing big renos and we didn’t know until we got to our floor to tiles everywhere and having to lift our luggage above it all to get to our room. I was willing to overlook that they don’t serve meat at breakfast because the owners don’t eat pork. I cannot overlook the fact that it’s almost 1:00am now and they are working on those renos outside our bedroom. People go to a hotel to sleep. Why are renos being done in the middle of the night? Worst hotel experience ever.
Response from SR on 11 Mar 2024
We are extremely sorry about the inconvenience that you might have had during your stay.

8/10 Good

Ann

Stayed 1 night in Mar 2024
Response from SR on 13 Mar 2024
Thank You

4/10 Poor

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from SD on 11 Mar 2024
Thank you for taking time to share your feedback.

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not noise, good veiw
Stayed 2 nights in Feb 2024
Response from SR on 4 Mar 2024
Thank You

8/10 Good

Linda, Jasper

I’m lace is old. Had to switch rooms immediately. Good for the price if breakfast is decent. ☺️
Stayed 1 night in Feb 2024
Response from SR on 28 Feb 2024
Thank You

4/10 Poor

Elizabeth

Business traveller
Disliked: Property conditions & facilities
They did not give me the room i ordered. Iam disabled and they had no one to help me get my bags to my room. The bathroom in my room had a peeling resurfacing in the bathroom and a rusty grab bar over top of a newer longer one. I took a Video of it. i could send it to you if you want to see for yourself. I did not request a better room because i was too exhausted by the time I got in the room and didn't checkout the tub until the morning. Maybe that is what get for the low price of $80, but I've had better for less.
Stayed 2 nights in Feb 2024
Response from SD on 29 Feb 2024
Thank you for the time that you took to share your feedback. We will address this problem and discuss it with our team.

10/10 Excellent

Lovena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from SD on 25 Feb 2024
Thank you.

6/10 Okay

Dane

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Pool was closed. Ice machine broken (for a long time I think ) This property was the pride of the area at one point. But at least it was inexpensive.
Stayed 1 night in Feb 2024
Response from SD on 24 Feb 2024
Thank you for the time that you took to share your feedback.

2/10 Terrible

Cheryll

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Indoor pool closed. Dusty room. Water damage to wall. Leaking toilet.
Stayed 1 night in Feb 2024
Response from SD on 23 Feb 2024
please accept our sincere apologies.

8/10 Good

Benoit

Business traveller
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Feb 2024
Response from SD on 22 Feb 2024
Thank you.

4/10 Poor

Kim

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from SD on 22 Feb 2024
Thank you for taking time to share your comment.

4/10 Poor

Mandy

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Floors and carpet were dirty when entering the room, no toilet paper nor shower curtain in room either.
Stayed 1 night in Feb 2024
Response from SD on 19 Feb 2024
Thank you for the time that you took to share your feedback.

6/10 Okay

CHRISTOPHER

Stayed 2 nights in Feb 2024
Response from SR on 21 Mar 2024
Thank You

4/10 Poor

Nataliya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It is very unfortunate that this property is in such a disrepair and is so outdated. The breakfast was absolutely terrible. We had to go to Tim Hortons after. We will try to avoid staying there again. Too bad.
Stayed 1 night in Feb 2024
Response from SD on 19 Feb 2024
Please accept our apologies for the inconvenience.

8/10 Good

karthik

Stayed 1 night in Feb 2024
Response from sr on 21 Mar 2024
Thank You

6/10 Okay

Suzanne, Cavan Monaghan

Business traveller
Liked: Staff & service
Car alarms were going off all night long which interrupted my sleep.
Stayed 1 night in Feb 2024
Response from SR on 17 Feb 2024
Please accept our apologies for the inconveniences you experienced

2/10 Terrible

Autumn

Travelled with partner
Liked: Property conditions & facilities
I arrived at 3:24 and found no one at the desk. I waited a significant portion of time to the point of starting to google other hotels I could check into in place of here. Check in is from 3:00 on and unsure why a break by staff always taken in and around check in time. There was a sign stating they would return in 15 min.
Stayed 1 night in Feb 2024
Response from sr on 13 Feb 2024
Please accept our apologies. But whenever there is single person is working at the desk he/she has to work everywhere such as when a guest needs anything in the room person working there is responsible about that. Once again we are sorry about the wait.

2/10 Terrible

Dale

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Cigarette buts all over at the front entrance. Desk was dismissive. Elevator and dress dirty. Room was clean but lacking things that should be there.
Stayed 1 night in Feb 2024
Response from SD on 13 Feb 2024
Thank you for the time that you took to share your feedback.

8/10 Good

Viva Reyziel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the unlimited food for breakfast.
Stayed 1 night in Feb 2024
Response from Saman on 13 Feb 2024
Thank you.

6/10 Okay

Jackie

Liked: Property conditions & facilities
Disliked: Cleanliness
Wanted a queen bed and got a double…
Stayed 1 night in Jan 2024
Response from Saman on 13 Feb 2024
Thank you.

8/10 Good

Jackie

Business traveller
Quiet and easy check in and out
Stayed 1 night in Jan 2024
Response from Saman on 13 Feb 2024
Thank you.

2/10 Terrible

Gurjit

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from SD on 13 Feb 2024
Thank you.

10/10 Excellent

Adrianna

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Saman on 13 Feb 2024
Thank you

8/10 Good

Lawrence

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Saman on 13 Feb 2024
Thank you.

6/10 Okay

Debra

Travelled with partner
The place just needs an update especially the breakfast menu.
Stayed 1 night in Jan 2024
Response from s on 13 Feb 2024
Thank you for the feedback.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Saman on 13 Feb 2024
Thank you.

6/10 Okay

Amanda

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was ok for an older hotel. Unfortunately, the hallway floors had a lot of visible debris and dirt. The tv in our room didn't work. There was no instructions on how to call the front desk to ask for help so I googled it and eventually found the number, called and was told they didn't know how to fix it so they'd try to find a maintenance staff to see if they knew how. No one ever contacted me about it again. I asked at the front desk again as we were going for dinner and no maintenance had been found at that point. The pool has an awesome slide though! There's a small games room with a pool table, an air hockey table and a neat pinball machine. The breakfast was nice enough and the staff were cordial. I personally wouldn't book there again but it was fine for one night. The view (water view) was very nice despite the dreary weather so I imagine it would be quite lovely on a pleasant day. There is an awesome park for dogs and kids across the road call Zwicks. Good for families and joggers/runners as there is a waterfront trail and playground equipment.
Stayed 1 night in Dec 2023
Response from sr on 13 Feb 2024
Thank you for the time that you took to share your feedback. We will be working on the required areas.

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Saman on 13 Feb 2024
thank you.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from s on 13 Feb 2024
Thank you.

2/10 Terrible

Steven

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Pro’s - view on water side is beautiful. Con’s - staff is unfriendly, seems like they don’t want to be there and don’t care about their guests. - hotel is dirty, stains on sofa in 3rd floor lobby, carpets not clean, dirt on handles in room. - most of the “community” TV’s were off. - vending machines were probably removed during Covid, but not returned. - ice machine on 3rd floor was broken. - no chairs on the balconies to sit on. - breakfast initially seemed good, however, all the eggs were very over cooked and the waffles were under cooked. No meat options. - some of the staff had difficulties communicating in English. - considering we were there so close to Christmas, there was very little in the way of decorations and what was there seemed to be just “thrown” together. - hair dryer in room had live electrical wires hanging out from behind the wall cover. Easily reachable by children and right beside the water taps. - none of the staff wore any uniforms or name tags. No way to tell who actually worked there. - hotel is overall very dated. Needs updating. - there were 2 sets of towels, 1 set of soap and shampoo, but there were 3 guests registered and paying for the room.
Stayed 2 nights in Dec 2023
Response from s on 13 Feb 2024
Thank you for the time that you took to share your feedback. we are extremely sorry about the inconvenience. rest assured We will work on the issues you have mentioned.

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from SD on 13 Feb 2024
Thank you.

2/10 Terrible

Jeff

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Very rude staff
Stayed 1 night in Dec 2023
Response from s on 13 Feb 2024
We are extremely sorry about that.

8/10 Good

Shirley

Travelled with partner
Liked: Cleanliness
Nice hotel but in need of updates which you can tell they are working on. Room was clean. Had a very difficult time reaching front desk when I had to make a noise complaint after midnight. There was a function being held but they seemed to have limited staff to handle other issues. Otherwise our stay was good.
Stayed 2 nights in Dec 2023
Response from SR on 12 Dec 2023
Thank You

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from SR on 12 Dec 2023
Thank You

2/10 Terrible

Ashley

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stains all over the ceilings with cobwebs, ceiling tiles were falling out, wall paper was pealing Didn’t bother to shovel/put out salt/sand on the walkway to the parking spots on a snowy morning Had requested a king size bed but checked into a double with pull out (was not told at desk about the change), wasn’t given a discount or even told sorry; also was only provided with 1 pillow and 2 smaller pillows for 2 adults checking in Can in the common area was overflowing with garbage (and it really smelled)
Stayed 1 night in Dec 2023
Response from sr on 12 Dec 2023
Thank You for your feed back

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from sr on 12 Dec 2023
Thank You

6/10 Okay

June

We were disappointed that the room didn’t have a tub as expected. Also listed as a deluxe room with no deluxe amenities.
Stayed 1 night in Dec 2023
Response from sr on 12 Dec 2023
Thank you

6/10 Okay

Lesley

Stayed 2 nights in Dec 2023
Response from sr on 12 Dec 2023
Thank you

10/10 Excellent

prabh

Stayed 1 night in Dec 2023
Response from Saman on 13 Feb 2024
thank you.

6/10 Okay

Manuela

The room was clean. The bathroom was except for the tub which was old and in need of being replaced.
Stayed 1 night in Dec 2023
Response from SR on 5 Dec 2023
Thank You

8/10 Good

Larissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Customer service needs to improve on the front desk
Stayed 1 night in Dec 2023
Response from SR on 5 Dec 2023
Thank You

6/10 Okay

Marc

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
TV didn’t work -
Stayed 1 night in Dec 2023
Response from SR on 5 Dec 2023
Thank You

4/10 Poor

Peter

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Comfortable but had a bunch of families checking in for hockey tournament Only 1 staff stood in line for 4o min to check in. Was told at 2:45 room not ready so had to wait Kids playing in hallways
Stayed 1 night in Dec 2023
Response from SR on 5 Dec 2023
Thank You

8/10 Good

Simon, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice water view .
Stayed 2 nights in Nov 2023
Response from SD on 30 Nov 2023
Thank you.

8/10 Good

Tanya

Travelled with partner
Liked: Cleanliness, staff & service
Nice clean room but pool area looked closed and dated
Stayed 1 night in Nov 2023
Response from SD on 28 Nov 2023
Thank you for the feedback.