Superior Double Room | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews of Wellington Park Hotel

3 out of 5
Wellington Park Hotel
21 Malone Road, Belfast, Northern Ireland

Reviews

7.4

Good

Rating 10 - Excellent. 159 out of 616 reviews" "
Rating 8 - Good. 230 out of 616 reviews" "
Rating 6 - Okay. 139 out of 616 reviews" "
Rating 4 - Poor. 56 out of 616 reviews" "
Rating 2 - Terrible. 32 out of 616 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Melina

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
An outdated facility, room was not very clean and the decor was dated. The beds were comfortable. The location to the University, Ulster Museum, and Botanical Gardens were exceptional. A healthy walk to city centre. The staff was kind and helpful. They allowed us to store our luggage for the day after we checked out.
Stayed 2 nights in Aug 2022

4/10 Poor

Laurel

Disliked: Property conditions & facilities, room comfort
Wouldn’t recommend 😕
It was in a good location but the place was very dated. Carpet strip was coming through my husband stepped on it and cut his foot.
Stayed 2 nights in Sep 2022

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Very expensive hotel for the room we had. Then they charged us for parking which I thought was a bit of a joke. We paid €500 for 2 nights. The girl in reception was lovely.
Stayed 2 nights in Aug 2022

4/10 Poor

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfactory experience
Upon arrival i was told there was no food available in the hotel so after a long tiring day, I had to go in search of dinner. The room facilities left much to be desired with faulty media equipment and no air conditioning and the towels in the bathroom didnt look fresh and the soaps were part used. All in all not a place I'd return to or recommend.
Stayed 1 night in Aug 2022

6/10 Okay

Fergal

Liked: Staff & service
Dated
The hotel is very dated and in need of an overhaul.
Stayed 1 night in Aug 2022

4/10 Poor

Andrew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disappointment
Friendly but not well groomed staff, hotel had no restaurant for evening meals or breakfast! This made it very inconvenient for my stay and had to make other arrangements to eat. Overall very poor and wouldn't recommend anyone to stay.
Stayed 1 night in Jul 2022

4/10 Poor

Michelle

Disliked: Cleanliness, property conditions & facilities, room comfort
Mini getaway
The best part of our stay in this hotel was that it was very accessible for us as we attended an event in the pub right beside the hotel. When we walked into the hotel first we felt like it was dark, dingy & had an eerie atmosphere. The check-in was ok not much information was given to us. Then when we entered the room it looked dirty, old fashioned & had a weird smell. We felt that everything that was in the room was dirty - the kettle had limescale inside, carpet was worn, walls were dirty, water pressure in the taps in the bathroom were low. The worst part of our stay was the price we payed for the car park. We payed £7 which converts to €10. Plus the check-out experience was not pleasant, there was no one at the reception desk when we approached it & the guy just asked for our room number & then asked for the money for the carpark - not a hi/hello how was your stay. He just looked unbothered & uninterested.
Stayed 1 night in Jul 2022

2/10 Terrible

Theresa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

6/10 Okay

Eoghan

Stayed 1 night in Jun 2022

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
First impression counts not good.
No bin liner bin rusty
Furniture in need of a good deep clean or renewed
Toilet flusher not flush and green algey round it.
Water damage down the wall
Stayed 1 night in Jun 2022

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

2/10 Terrible

Peadar

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Was so disappointed by how much this property has declined as we used to go to Christmas partys in it regularly and always has a great time but when we arrived on Saturday it was instantly noticeable how neglected it has become. Phone in room covered in some sticky debris with blonde hair adhered to it. View from room was the back of a busy portaloo for the adjacent bar so had to keep curtains closed for privacy. Shower door did not contain the water when showering so had to use towels to dry the floor. No mention at any point of paid parking (even on check-in when registering vehicle details then the next day had the rudest male receptionist refuse to lift barrier as we “need to pay” and when I remarked there was a sign advising “Free Guest Parking” was told that that was for “OUR guests” and i had to pay “because i booked with someone else (Expedia) and it was up to them to tell about the paid parking”.
Stayed 1 night in Aug 2021

10/10 Excellent

Megan

Travelled with group
Liked: Staff & service, property conditions & facilities
Great service throughout our two night stay
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location, within walking distance of pretty much the whole city. Staff were very helpful and efficient, breakfast was good, room of decent size and nice bar/lounge area. Shower was not good, very little pressure and the bathroom seemed very old and probably in need of being done up. Overall, we had a good experience and would stay again for convenience
Stayed 1 night in Aug 2021

6/10 Okay

Conor

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Basic But Staff Great !!
Its very basic but the staff in there are very friendly and work really hard. The hotel needs a full modernisation from top to bottom but to just sleep there its fine
Stayed 2 nights in Aug 2021
Response from Wellington Park Hotel on 12 Aug 2021
Thank you for your review

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2021
Response from Wellington Park Hotel on 12 Aug 2021
Thank you for your review

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place I've been to
Carpets stained no bulb in the hallway girl on reception attitude was really bad could smell old smoke hair in the bathroom sink will defo not go back I never continue my stay I went else where
Stayed 7 nights in Oct 2020

4/10 Poor

Judith

onking neighbours
My food In. restaurant was ok but my problem was the people in the room next door kept me awake with there love making when I said to reception on checkout all they did was snigger at me so I’m afraid I won’t be going back as I’ve stayed in lots of different hotels across the world n never had this problem before
Stayed 1 night in Oct 2020

4/10 Poor

julie-ann

Disliked: Property conditions & facilities, room comfort
Disappointing stay
I booked a night here for my husbands birthday, location is really good but that is about all. We booked a double room, which was clean but very outdated. Description said tea/coffee making facilities but we didn't even have a kettle! From midnight right through until 9am there was constant banging and shouting coming from the other rooms around us, sounded like an all night rave. Got up in the morning to have a shower but no hot water, absolutely freezing! Read less
Stayed 1 night in Sep 2020

10/10 Excellent

Nicky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reat stay
Lovely hotel have stayed lots of times great location great food friendly staff
Stayed 1 night in Sep 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night Stay
Had a 2 night stay. Staff very friendly and helpful, nothing too much trouble. Room lovely with special attention to COVID-19. Would definitely recommend.
Stayed 1 night in Aug 2020

6/10 Okay

David

The stay was just ok . My payment was taken out of card which I wanted to pay at start with cash. On return to room second evening door was open . Manager came up checked room no answers how it was open, we pulled door on leaveing and checked it. No answer not very helpful .
Stayed 2 nights in Aug 2020

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Last minute booking
2nd time staying here. It is a good hotel and the price and location are tough to beat but.... And there is a but? There's no air con in room. Yes it's Ireland so what. We couldn't sleep with the muggy heat in our room. With the window open we had to put up with an alarm going off nearby for around an hour and a half. Also whilst good value prices are great maybe they attract a different sort of customer?. Added to the heat and alarms was a couple of buffoons in an nearby room talking (& arguing) like it was the middle of the day, not half 5/6am in the morning!?! But happy to try again as these could all easily be one off things and just bad luck to he ave all 3 at once!
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Jacqueline

Travelled with family
Liked: Property conditions & facilities, room comfort
Family time.
Reception staff were lovely. I had no room service and needed to ask for a rubbish bag to empty room. Noisy in a sat night, my 8 yr old had to wear her ear defenders to sleep. Mid week would be best if you have small kids. Best hotel for parking which can be a pain in Belfast.
Stayed 4 nights in Jul 2020

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were lovely and friendly
Stayed 2 nights in Jul 2020

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Malachy Toner GM on 14 Mar 2020
Thomas I and my staff are delighted to hear you enjoyed your stay. Thank you Malachy Toner General Manager

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a one night stay
Hotel is across from the University, decent restaurants and services in a walkable area but a little futher from city center than we anticipated. Service was lovely, hotel is clean.
Stayed 1 night in Mar 2020
Response from Malachy Toner GM on 14 Mar 2020
Hi Justin Thank you for your positive review, I am delighted to read the hotel was clean and service good, I will pass on to my staff. Malachy Toner General Manager

2/10 Terrible

Edward

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Malachy Toner GM on 12 Mar 2020
Good morning Edward I sorry to read of your review of 2, but with no detail Im not sure what areas concered you. If you wish to contact me, I would be happy to look into this. thank you Malachy Toner General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Good location near to city centte & University .
Stayed 1 night in Mar 2020
Response from Malachy Toner GM on 11 Mar 2020
Thank you for your very nice comments. Regards Malachy Toner General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like most of the facilities at the hotel, just didn't really like the shower.
Stayed 3 nights in Mar 2020
Response from Malachy Toner GM on 9 Mar 2020
Good morning Thank you for your positive comments, I'm sorry you had an issue with your shower, we weren't aware of this, thank you Malachy Toner General Manager

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Malachy Toner GM on 4 Mar 2020
thank you for your 8/10 Malachy Toner General Manager

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoying
Stayed 1 night in Feb 2020
Response from Malachy Toner GM on 4 Mar 2020
Hi Elizabeth Thank you for your 8/10 Regards Malachy Toner General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2020
Response from Malachy Toner GM on 4 Mar 2020
Sorry you gave us 3/5 if I had more detail, I could reply to you. Thank you Malachy Toner

6/10 Okay

maureen

Disliked: Property conditions & facilities
Evening out
Hotel public areas lovely Unfortunatly bedroom was in a time warp and very dated 😩
Stayed 1 night in Feb 2020
Response from Malachy Toner GM on 24 Feb 2020
Good afternoon Maureen Thank you for your positive comments re our public areas, we are doing a programme of updating out bedrooms, I am sorry you weren't allocated one of our refurbished ones. We are doing the rooms over the coming months Thank you Malachy Toner General Manager

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Malachy Toner GM on 21 Feb 2020
Thank you for your review Kind regards Malachy Toner General Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although our stay was cut short, we could not fault the property however we were unaware of the boxing going on therefore the noise and numerous amount of people really did make us feel uncomfortable.
Stayed 1 night in Feb 2020
Response from Malachy Toner GM on 21 Feb 2020
Thank you, I'm glad you enjoyed the property, I'm sorry that the white collar boxing made you feel uncomfortable. Kind regards Malachy Toner

8/10 Good

Ruth, Coleraine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine had a good sleep was nice and peaceful
Stayed 1 night in Feb 2020
Response from Malachy Toner GM on 21 Feb 2020
Delighted you had a good stay and sleep. Kinds Regards Malachy Toner General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great hotel and location, will definitely be staying again. Room was lovely and the bathroom was so clean with the shower being so new.
Stayed 1 night in Feb 2020
Response from Malachy Toner General Manager on 4 Feb 2020
Thank you for your very positive comments, delighted you enjoyed your stay. Regards Malachy Toner General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great generally but noise at night
Good experience overall however noise on second night kept us up.
Stayed 2 nights in Jan 2020
Response from Malachy Toner GM on 27 Jan 2020
Thank you for your review, I sorry noise on 2nd night, I will ask my night staff check corridors more often. thank you Malachy Toner General Manager

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2020
Response from Malachy Toner GM on 14 Jan 2020
Thank you for your kind comments, I will share with my staff. Regards Malachy Toner

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely hotel, in a nice area, very close to shops and restaurants etc
Stayed 1 night in Jan 2020
Response from Malachy Toner GM on 14 Jan 2020
Good afternoon Thank you for your positive feed back, I will pass on to all my staff. Kinds Regards Malachy Toner General Manager

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, room comfort
Nothing special but ok for a short stay.
Staff good. Food standard but tasty. Comfy bed but bathroom dated, poor shower. No serious issues, ok for a couple of nights.
Stayed 1 night in Jan 2020
Response from Malachy Toner General Manager on 3 Jan 2020
Thank you for your positive comments regarding food and staff. Malachy Toner

8/10 Good

Lesley Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Malachy Toner on 30 Dec 2019
Lesley Ann Thank you for your positive review Kind regards Malachy Toner General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Found no faults staff friendly and helpful.Food very good. One thing if only car park was free i think it would attract more people.
Stayed 1 night in Dec 2019
Response from Malachy Toner on 23 Dec 2019
Thank you for your kind comments.

4/10 Poor

zheng

Stayed 1 night in Dec 2019

10/10 Excellent

Nicky

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel lovely clean rooms evrything you need and Friendly staff great location stayed here a few times love it
Stayed 1 night in Nov 2019
Response from Malachy Toner on 23 Dec 2019
Good evening Thank you for your excellent rating Regards Malachy Toner General Manager