Main hotel areas all luxurious and stunning interior design.
All staff were friendly and super helpful and made us feel very welcome.
Breakfast was amazing. We had it in the room.
Room had lots of little extras that made it special. Wine, popcorn, water, mints, playing cards, robes and slippers. Bed was comfy.
Had a fantastic stay.
Would definitely recommend.
Room was a bit scruffy, a few mosiac tiles had fallen off in the bathroom, the remnants of a toilet roll sticket were stuck on the towel rail and while the bathroom floor was clean, the edges and corners had not been in a while. Dirty handprints on window. The shower gel was empty. And the pillows were flat and in need of replacing.
Carpets in both lifts were in need of a hoover over both days. Another example is one of the pieces of wheaten bread at dinner was rock hard on one end and should never have been served.
All minor little things but when paying £260 a night, l expect a fresher room.
A 10% tip was included on bill. The service was fantastic and l had intended on leaving 10%, however it would have been preferred that l made that choice rather than it being automatic. Something that l have seen done for larger groups but have never seen done for a group of 2.
Like l said, minor things. I do realise that the festive season was crazy busy and the hospitality industry is well understaffed. So l can understand why there may be a back log on maintenence.
I enjoyed my stay!! I definitely recommend a visit!