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Reviews of The Fitzwilliam Hotel Belfast

5 out of 5
The Fitzwilliam Hotel Belfast
Great Victoria Street, Belfast, Northern Ireland

Reviews

9.4

Exceptional

Rating 10 - Excellent. 779 out of 1006 reviews" "
Rating 8 - Good. 157 out of 1006 reviews" "
Rating 6 - Okay. 46 out of 1006 reviews" "
Rating 4 - Poor. 14 out of 1006 reviews" "
Rating 2 - Terrible. 10 out of 1006 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

AASHNI BHAVIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how they personalised their guests’ experiences. Those treats and little things are what marks a great place from an excellent place.
Stayed 3 nights in Apr 2024

10/10 Excellent

Randy

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were top notch, and the service, especially the Bellmen, was excellent.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Superb hotel, excellent location and wonderful staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Felicity

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way. The staff cont do enough for you. The concierge service is wonderful.
Stayed 2 nights in Apr 2024

10/10 Excellent

Simon, Issaquah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, great access to the city walk, secure / valet parking (for a fee)
Stayed 1 night in Apr 2024

10/10 Excellent

Shannon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot recommend enough! Absolutely perfect stay. The room was spacious, with excellent amenities. The bathroom was also stunning. And I have to say probably one of the comfiest hotel beds I’ve ever slept on (I hate hard mattresses and so many hotels have super hard mattresses). Staff went above and beyond, always with a smile and a hello. Super helpful. The location is amazing, just round the corner from the bus station (super convenient as we were getting the bus back to Belfast International Airport). Also very walkable to a plethora of activities, stores (clothing and groceries), restaurants, pubs and bars. My friends and I are already talking about coming back to Belfast at some point, and we’ll definitely be staying here again and if we do.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jules, Dundrum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a quick visit into Belfast, but really enjoyed our stay
Stayed 1 night in Apr 2024

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedrooms were a good size with very nice bathroom. Bar area was very nice too and breakfast was good quality and plentiful. Staff were all very friendly and helpful. We had a very nice two night stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel close to everything you need.
Stayed 2 nights in Mar 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly reception, comfortable bed and room, helpful staff.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location , very attentive staff. Beautiful furnishings and quaint atmosphere. Way ahead of their Dublin counterpart for sure I was there during their 15th year anniversary birthday being in Belfast. They greeted me with champagne and smiles. They took my keys for my car and took it away which is so convenient. I can retrieve it anytime I want it to safe location next to the opera house in all the shops and restaurants, I ended up getting the king executive suite which overlooks the city. Very quiet at night. You got 24/7 access to a fitness center and a delicious breakfast.Top notch don't look anywhere else.
Stayed 1 night in Mar 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just loved all the little things. The umbrella , the chocolate on the pillow. The treats in the fridge ! The teapot and tea ! How helpful and friendly everyone was. I will be back
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
What a great hotel, very friendly staff and well located for pubs and restaurants. Would definitely stay here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Theresa

Liked: Property conditions & facilities
Excellent service and very helpful people.
Stayed 2 nights in Mar 2024

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic customer service!
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hassle free with a Car a valet. It food is great. Breakfast is plenty staff are very friendly can't be beat the location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sheena

Stayed 1 night in Mar 2024

10/10 Excellent

David, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay; modern facilities; great service and good value
Stayed 1 night in Mar 2024

8/10 Good

Ammara

Travelled with partner
Liked: Cleanliness
Pillows requested were not memory foam And were super hard. Check out could of been better, we were not asked how our stay was or If we had any issues etc. no conversation given
Stayed 2 nights in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mary, Northern Ireland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would recommend this hotel to the minute you arrive to you leave. The staff were all very nice and helpful. The breakfast was very good and the bar food was excellent the staff in the bar are amazing more than helpful and friendly. The rooms very clean and the bed was so comfortable.
Stayed 2 nights in Feb 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly located. Staff exceptionally friendly and helpful.
Stayed 3 nights in Feb 2024

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

alan, south yarmouth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and hotel is wonderful.
Stayed 1 night in Feb 2024

6/10 Okay

Robert

Stayed 2 nights in Feb 2024

8/10 Good

Helfried, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located hotel with friendly and helpful staff. Tastefully appointed rooms.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Totally enjoyed our stay in Belfast 10/10
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024

8/10 Good

Kadiri

Stayed 1 night in Jan 2024

10/10 Excellent

Sandra Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely lovely hotel within walking distance of the main city
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service, real attention to detail
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
No idea how they got 5stars at this hotel at best 4 stars, better staying round the corner at the Europa
Stayed 1 night in Jan 2024

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely and friendly and so helpful, some of the best I've ever encountered. Breakfast was a bit disappointing, some bits were really nice and some bits (the bacon for example) were awful. I wouldn't have minded as much if it wasn't incredibly expensive, we only ate there once. Overall I loved it here and would happily stop again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Catriona

Stayed 3 nights in Dec 2023

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Service
Absolutely outstanding. The staff were great, the little extras that the hotel offer such as little chocolates being delivered to your room on an evening and turn over service are great. We were staying for an anniversary and the staff arranged us an upgrade. We loved our time there and will definitely be returning
Stayed 1 night in Jan 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay. Recommend.
Main hotel areas all luxurious and stunning interior design. All staff were friendly and super helpful and made us feel very welcome. Breakfast was amazing. We had it in the room. Room had lots of little extras that made it special. Wine, popcorn, water, mints, playing cards, robes and slippers. Bed was comfy. Had a fantastic stay. Would definitely recommend. Room was a bit scruffy, a few mosiac tiles had fallen off in the bathroom, the remnants of a toilet roll sticket were stuck on the towel rail and while the bathroom floor was clean, the edges and corners had not been in a while. Dirty handprints on window. The shower gel was empty. And the pillows were flat and in need of replacing. Carpets in both lifts were in need of a hoover over both days. Another example is one of the pieces of wheaten bread at dinner was rock hard on one end and should never have been served. All minor little things but when paying £260 a night, l expect a fresher room. A 10% tip was included on bill. The service was fantastic and l had intended on leaving 10%, however it would have been preferred that l made that choice rather than it being automatic. Something that l have seen done for larger groups but have never seen done for a group of 2. Like l said, minor things. I do realise that the festive season was crazy busy and the hospitality industry is well understaffed. So l can understand why there may be a back log on maintenence. I enjoyed my stay!! I definitely recommend a visit!
Stayed 1 night in Dec 2023

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for exploring Belfast
Stayed 1 night in Dec 2023

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was gorgeous
Stayed 1 night in Dec 2023

6/10 Okay

Mairead

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Restless night sleep
Everything about this hotel is amazing….. except for the comfort of the bed and pillows. Such a let down, it was as comfortable as sleeping on the floor. This would put me off staying again.
Stayed 1 night in Dec 2023

10/10 Excellent

Orlaith

Stayed 1 night in Dec 2023

10/10 Excellent

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel. Superb breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Victoria

Stayed 1 night in Dec 2023

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023