Heating wasn't working
One night stay. We returned back to the room late evening, the room was cold. Turned on the combined room heater/air con (which strangely was set at 30 degrees when we turned it on). Anyway, the heater only blew out cold air. The room was freezing all night, slept under coas etc. I didn't bring it to the hotels attention at that time, as we were tired and thought the only option would be move rooms or have a tech banging away at it for ages. Mentioned it in the morning when we were told glibly 'we have problems with the heating but can give you a portable heater'. Why were we not told this straight out on checking in? Did they have enough heaters for all rooms? To me that's poor service, I shouldn't have to tell them the heating didn't work, the high service level approach would have been to inform us at check in and offer us heating and or additional duvets, or even a room in another ibis without heating problems. 3 star and third rate service.