Ratings based on 10 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
100% of guests recommend
5.0 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Staffordshire

Beautiful Riverside Location

Posted 22-Jul-2016
I rate this hotel very highly. The location is superb and the staff were very helpful and attentive. The hotel has plush furnishings and decor and the grounds are immaculately manicured The only shortfall I could mention is that we stayed during the three hottest days of the year, (for Northern Ireland, probably the hottest this century!), but there was no air con in the rooms or the rest of the hotel as far as I could tell. The restaurants are excellent, serving a wide range of high quality food by efficient and attentive staff. The River Room restaurant, (which had allegedly been awarded 3 AA rosettes), however, was not to my taste as the portions were very small, the flavours did not really fit together well in my opinion, presentation was too fanciful with some items on the plate difficult to identify and the dishes were over priced. I appreciate many will disagree with me on this one and enjoy the "gormet" experience more than the actual food but this restaurant was not for us. For those wanting 'real' food pleasantly served, use the 'Gillies' restaurant or the 'Fratelli' italian restaurant on site which are excellent.
3out of 5
by Nikola

Treatment in Spa doesn't even warrant 1 star

Posted 29-Apr-2016 on Hotels
Happy wit all aspects of the hotel apart from how we were treated in the SPA. Where to Start…between times of treatments being changed without our consent which changed our tub experience leaving another couple to pay less, not pre-book and get our requested tub, to being basically called a liar when queried, we had to fight for things that were meant to be included and were treated like we didn’t matter over others. The spa itself is beautiful but our treatment doesn’t even warrant 1 star. Beware they also tried to charge us £20 for non-resident spa access even tho we were residents for 2 nights. We have since complained to Spa manager got a reply saying sorry and they were looking into it & will come back but 2 weeks later NOTHING. Our treatment ruined what was meant to be a special occasion. If you are going because it is a 5star spa, save the extortionate prices for somewhere with proper service.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 27-Mar-2016 on Hotels
5out of 5
by A verified traveller

Relaxing

Posted 23-Mar-2016 on Hotels
Was fantastic from beginning to end luxury,comfort and warmth
5out of 5
by Elizabeth from Bangor

short break

Posted 29-Feb-2016 on Hotels
perfect.
5out of 5
by A verified traveller

Posted 17-Jan-2016 on Hotels
Wonderful spa, good food in the River View Restaurant. Latter quite a contrast with the other two restaurants which are very casual and service not quite so professional. Lovely views of the river
5out of 5
by Cathal

This traveller left a rating score only Posted 12-Jan-2016 on Hotels
5out of 5
by A verified traveller from Belfast

lovely stay

Posted 09-Nov-2015
we arrived on a wet and wild Friday to be greeted with welcoming log fires and the footman Joe, who insisted on going back to get our bags from the car. On check in we were escorted to our beautiful room overlooking the River Maine - Joe explained how we connected to the hotel's WIFI and left us to settle in. Fab hotel in a wonderful setting, the thermal spa village just has to be seen loved every minute of our stay - including sampling a couple of the 200+ different net gins on offer!
5out of 5
by Teresa from Belfast, UK

Great experience

Posted 08-May-2012
Pros: Really comfy bed and a nice large room.
Cons: The early check out at 11am.
We stayed over for a wedding and had a really lovely time. The staff were great and the attention to detail was faultless. Our room was spacious and had a great view.
5out of 5
by A verified traveller from Newtownards, UK

very relaxing

Posted 28-Aug-2011
Lovely setting and great service, and the spa is very relaxing. Dinner was lovely too. Overall an enjoyable overnight stay for a romantic treat.