Wonderfully warm greeting, nice room
Very helpful greeting by valet, who never did get the concept of piling large amounts of luggage on the cart (put three at time on three different carts (even after I suggested other options), which was completely inefficient and insecure for room delivery. Doorman offered to help upon our leaving, but by that time, we'd had a system organized for packing the car. We had even managed our own bags from the room, since we didn't want a repeat of the arrival.
Room was nice and clean, but, pyramided balconies allowed us to see straight onto theim, and the smoke and noise from the one directly below made its way into our room.. We wanted to keep the french doors open all the time, except for this. In addition, a we wanted to hear the fabulous stream and waterfall on our side of the hotel. I can't criticize those who wish to use the balcony to socialize, because it doesn't go on and on, but the smoking should not be allowed on the balconies in these situations.
This place specializes in weddings; we were told there were 13 weddings that week, with three that day. I thought the breakfast held in the fine dining restaurant was for them, but it turns out it is for people in the higher category rooms, much like Cunard does, and the rest of us breakfasted in the rustic multi level and very complicatedly laid out breakfast area. Out of 7 hotels in 2 weeks, this was ranked 7 on breakfast quality.
A fair number of ambiance affecting quirks. Did get good reply from manager.