I had a booking but i was not able to attend due to some circumstances , so I tried to postpone my booking or to get a refund through expedia and by the phone for over 15 hours, but they keep claiming that the responsible person is not available,so i had to make another booking on the next day. When mangaer "Shaimaa" finally answerered, it was terribly handled by her. She was careless,money oriented, very unprofessional, and disrespectful, barely replied to my questions, and sounded like she was making an effort to move her lips. I explained my situation and said I understand it’s a non-refundable booking, i just wanted to change the date ,she keep claiming that expedia is the responsible for the refund,and when i asked her to change the booking date she claimed the hotel is fully booked while on all the hotel booking websites their was availability. Shame!