My wife and I needed a hotel stay for one night. I was looking for a sea view hotel that can take us in immediately! I called the hotel and told them about hotels.com and they agreed! But the rrcepcuonist wasn't familiar with the process! So when I arrived he said that he needs to wait for the fax from hotels.com before he can check me in "although I would need to pay cash anyway" after some negotiation, he was convinced that since in paying cash anyway, he doesn't really need the fax on the spot! That incident and the fact that the hotel HAD sea view months ago before another hotel build a tower that blocked that view. These are the two things that I would mention.
Other than that service was good, the place was ok for what you pay, and they have a rich breakfast! So all in all, it wasn't a bad stay at all..