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Reviews of Swissôtel Beijing Hong Kong Macau Center

4 out of 5
Swissôtel Beijing Hong Kong Macau Center
No 2 Chao Yang Men Bei Da Jie, Beijing, Beijing

Reviews

8.2

Very good

Rating 10 - Excellent. 301 out of 1001 reviews" "
Rating 8 - Good. 501 out of 1001 reviews" "
Rating 6 - Okay. 133 out of 1001 reviews" "
Rating 4 - Poor. 47 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Stayed 2 nights in Jan 2024
Response from Eva on 21 Jan 2024
Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Clean and advanced amenities. Only downside is the rooms did not have air conditioning, so sleeping at night was very hot.
Stayed 2 nights in Nov 2023
Response from Eva on 29 Nov 2023
Dear customer, thank you for choosing Swissotel Beijing Hong Kong Macau Center and leaving your valuable comments here. We are very sorry that this stay made you have an unpleasant stay. We apologize for not being able to make your stay a perfect one, if you have any problems in the future, please report to our staff in time, we will do our best to help you solve it, and look forward to your next visit.

10/10 Excellent

chun Rui, nashua

Liked: Cleanliness, staff & service, property conditions & facilities
Hiding Pearl
Stayed 5 nights in Nov 2023
Response from Eva on 20 Nov 2023
Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!

10/10 Excellent

Lu Lu

Stayed 1 night in Oct 2023
Response from Eva on 25 Oct 2023
北京港澳中心瑞士酒店全体员工向您致以最诚挚的问候！感谢您选择北京港澳中心瑞士酒店。酒店地理位置优越，位于东四十条桥东南角，交通便利，周边完善的配套和设施也方便客人生活和出行。作为瑞士酒店品牌，我们力求宾客悦心怡情。感谢您对我们的信任，我们期待着很快欢迎您回来！

8/10 Good

Juanjie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 6 nights in Jul 2023
Response from Swissotel Beijing Hong Kong Macau Center on 31 Jul 2023
Greetings from the Swissotel Beijing Hong Kong Macau Center! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can it be better?
Amazingly nice people, comfortable accommodation and superb location. What more can one wish for? Knut
Stayed 4 nights in Jun 2023
Response from Swissotel Beijing on 21 Jul 2023
Greetings from the Swissotel Beijing Hong Kong Macau Center! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

TF, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful regarding one problem; I got an upgrade free of charge; Hotel is close to Beijing subway.
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Really old property. Carpet smells bad. Excellent location.
Stayed 3 nights in Nov 2018
Response from Eva on 1 Sept 2023
Dear customer, thank you for choosing Swissotel Beijing Hong Kong Macau Center and leaving your valuable comments here. Regarding the shortcomings you have raised, the hotel is also gradually improving our facilities in detail, I'm sorry that in some aspects of your journey caused a little regret, the hotel will continue to improve and update from the guest experience, looking forward to the next time to give you a better experience.

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
WF from Vancouver
The shower head did not work properly, they upgraded me to a suite once there was room available. The front desk staff are helpful. The breakfast was really impressive. The location is excellent, right outside the subway station.Overall it was a pleasant stay.
Stayed 1 night in Oct 2018

10/10 Excellent

Denis, Mississauga, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the location, steps from subway system. Since our visit was sightseeing , being close to an easy transportation network was a plus. Staff friendly and helpful. Hotel clean.
Stayed 5 nights in Nov 2018
Response from Eva on 1 Sept 2023
Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!

8/10 Good

Alexander

Liked: Cleanliness, staff & service, room comfort
Great value for money. Awesome location.
I stay at the Swissotel whenever I am in Beijing. While the rooms are a little dated, they are comfortable and clean. The best thing though has to be the location. Situated on top of a subway station and very close to SaiTun/SOHO area.
Stayed 5 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2018
Response from Eva on 1 Sept 2023
Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for choosing Swissotel Beijing Hong Kong Macau Centre. The hotel is strategically located in the southeast corner of Dongsishitiao Bridge, with convenient transportation, and the surrounding perfect supporting facilities and facilities are also convenient for guests to live and travel.As a Swissôtel brand, we strive to delight our guests. Thank you for your trust in us and we look forward to seeing you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double, not Twin bed
Reception staff was not very understanding of my insistence on a double room, which is what i had booked, and NOT a twin room, i took the initiative to ring to confirm an evening checkin, but was still asked by management what time i rang, as if that should matter. Alas with a heavy heart the senior checkin staff let me get 'upgraded', the room looked no different to standard double room, but with bar facility.
Stayed 4 nights in Oct 2018

2/10 Terrible

Edsanta, Santa clara

Disliked: Staff & service, property conditions & facilities
Hotel is old and in very poor condition with MOLD, rust, broken tiles , “tap water is not safe to consume” and many other unsafe health conditions. Don’t go there!!!
Stayed 1 night in Oct 2018

10/10 Excellent

Jing, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient! Will be renovated soon. Guess price will go up after that.
Stayed 2 nights in Oct 2018
Response from Eva on 1 Sept 2023
Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for choosing Swissotel Beijing Hong Kong Macau Centre. The hotel is strategically located in the southeast corner of Dongsishitiao Bridge, with convenient transportation, and the surrounding perfect supporting facilities and facilities are also convenient for guests to live and travel.As a Swissôtel brand, we strive to delight our guests. Thank you for your trust in us and we look forward to seeing you again!

4/10 Poor

Alan, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
In need of renovation
Hotel is very close to the subway which is great but it is quite rundown and in need of upgrading. Wall paper was peeling off walls. Shower water pressure was low - shower into bathtub.
Stayed 2 nights in Oct 2018
Response from Eva on 1 Sept 2023
Dear customer, thank you for choosing Swissotel Beijing Hong Kong Macau Center and leaving your valuable comments here. Regarding the shortcomings you have raised, the hotel is also gradually improving our facilities in detail, I'm sorry that in some aspects of your journey caused a little regret, the hotel will continue to improve and update from the guest experience, looking forward to the next time to give you a better experience.

10/10 Excellent

Alfredo, New York

Liked: Cleanliness, staff & service, room comfort
The Swissotel has a good reputation, it provides good quality food and the gym and spa (including the swimming pool) are very well kept, however this property is in need of repairs. What made this hotel stand from the rest is the quality and efficiency of service of the staff working at the Executive Floors.
Stayed 2 nights in Oct 2018
Response from Eva on 1 Sept 2023
Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

10/10 Excellent

Rose, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only hotel we stayed in in China that had a pool and spa. The concierge was fantastic. Big rooms and close to metro.
Stayed 2 nights in Sep 2018
Response from Eva on 1 Sept 2023
Greetings from the Swissotel Beijing Hong Kong Macau Centre! Thank you for your good reputation of recognition in all areas of the hotel. As a Swissôtel brand, we are always mindful of the need to delight our guests and to make their stay with us" live it Well". We hope to see you again soon!

10/10 Excellent

Junfeng, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay overall
Super convenient location... Friendly staff... Loved my stay... Will be back again...
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Picked this hotel just because it is close to the place I work.
Stayed 3 nights in Apr 2018

10/10 Excellent

Humza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient
A good hotel in Beijing city center. The location is very convenient as it's right next to the subway station and quite close to most places. The room was comfortable and of decent size with nice bathroom and amenities. Breakfast options were good with many Western options. Will definitely stay here again when I return to Beijing.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT EXPERIENCE. Clean, easy to get to and plenty of bang for our buck!
Stayed 4 nights in Jan 2018

10/10 Excellent

Choon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Gary

Liked: Staff & service
Internet is horrible lots of hiccups and slow.
Stayed 4 nights in Jan 2018
Response from Jason on 31 Jan 2018
Dear Gary, Thank you for your comment. My apology for not meeting your expectation in terms of internet connection. I have addressed the issue with our IT department for a resolution. I hope this less satisfactory experience does not mar your impression with Swissotel Beijing. Look forward to welcoming you back to Swissotel Beijing in the near future. Best regards, Jason Wang Director of Guest Experience

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place
Very nice place. Very nice placeVery nice placeVery nice placeVery nice placeVery nice placeVery nice placeVery nice placeVery nice place
Stayed 1 night in Nov 2017
Response from Jason on 31 Jan 2018
Dear Guest, Thank you thank you thank you. We appreciate those pats on the shoulder. Look forward to welcoming you back soonest. Best regards, Jason Wang Director of Guest Experience

10/10 Excellent

Kristen, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
So easy to access the metro station as it is right opposite the hotel. It is also walkable between Sanlitun and the hotel. Very good service as well.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review of visit
Good for a business trip.
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. Comfort bed, bath and heating. Walking distance to a lively district. A bit of cigarette smell in the room that I can forget.
Stayed 1 night in Nov 2017

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, room comfort
Consistent and fine
It is consistent. I have stayed here before and probably will again. It could use a makeover, but the staff are good.
Stayed 3 nights in Oct 2017

10/10 Excellent

Brad , Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Perfect location next to subway and the staff is very helpful
Stayed 4 nights in Sep 2017

8/10 Good

yong lee

Liked: Cleanliness, property conditions & facilities, room comfort
Personal service
The spoken languages in English is average
Stayed 5 nights in Sep 2017

6/10 Okay

Monty, Berkley Lake, GA

Where is my booked king bed?
Checked in around 8:00Pm but told that no king bed was available due ti the full house. Told that I checked in late. I booked a king bed via Expedia and even it was not a guaranteed, hotel shall do something better than just "full house". Stayed in this hotel all the time when I visited Beijing. I still like this hotel's convenient location, however, been a gold + member of Expedia for years did not get any advantage or at least get the bed I booked.
Stayed 1 night in Sep 2017

8/10 Good

Kent

Liked: Cleanliness
Stayed 1 night in Sep 2017

8/10 Good

margaret, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V close to the subway and restaurants
Really pleasant. Staff v knowledgeable and good English
Stayed 7 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good hotel in a great location to explore the City. Very helpful staff.
Stayed 3 nights in Jul 2017

10/10 Excellent

Jake, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My preferred hotel on trips to Beijing
It's not then newest or the fanciest, but when you account for the price, location, and service received, I am convinced that it is one of the best hotels in Beijing (friends tell me it actually was considered the best hotel in Beijing, twenty-some years ago). The building itself has seen better days and could do with a remodel, but the facilities and service are top notch. It has the most comprehensive gym of any I've seen in a hotel, including free weights and a rowing machine. The lobby bar, Flow Lounge, is a nice and quiet place to have a conversation with friends or colleagues, and they make a decent cocktail too. There aren't many hotels where the doormen are one of the things that stick out to you, but the guys here are pros at greeting guests, giving directions, or calling a taxi for you. There's a metro station entrance literally right outside the front door, and it's also a five minute taxi ride or twenty minute walk to Sanlitun, where you'll find tons of great restaurants, bars, shopping, and nightlife.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The air-conditioning was poor. As a result, the room was hot and uncomfortable. I complained about it to the front desk; they said they would check it out. However, nothing came out of it.
Stayed 5 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Joane

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Could be improved!
I didn't understand the breakfast special when I was checking in so I declined it. When I understood it later the next day after talking to the restaurant staff, the front desk would not let me have the breakfast special price. The staff's English appears to be the limiting factor. Or the the hotel is just too stiff in its policies. Not happy about that. The restaurant staff also keep giving me the wrong information about its dinner buffet. At first I was told two times "yes" the half price starts at 6:00 pm. When I was paying the full price bill, I was told it starts at 8:00 pm. The hotel needs to have its offers in clear English.
Stayed 4 nights in Jul 2017

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay. The rooms were very comfortable. Hotel is very close to metro line. Concierge was very helpful to get us tickets to an acrobats show. The entrance to the hotel was a little difficult to get to. It would have been nice if breakfast was included.
Stayed 3 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and convenient
The subway is right outside the hotel. It is located in a quiet and nice area. Room is clean.
Stayed 4 nights in Jul 2017

10/10 Excellent

Ooh Chye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal for the price
I had a good experience with the hotel. Breakfast is more expensive than usual, but the quality is good. The room is very clean, though the shower door and floor could use some renovation. Location is convenient, right next to the Dongsi Shitiao subway station.
Stayed 1 night in Jun 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beijing made easy
Only several steps from the Metro station. So kind at reception, easy place to great around Beijing from.
Stayed 2 nights in Jun 2017