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Reviews of Hilton Beijing Capital Airport

5 out of 5
Hilton Beijing Capital Airport
Terminal 3, 1 Sanjing Road, Beijing, Beijing

Reviews

8.8

Excellent

Rating 10 - Excellent. 411 out of 707 reviews" "
Rating 8 - Good. 209 out of 707 reviews" "
Rating 6 - Okay. 43 out of 707 reviews" "
Rating 4 - Poor. 23 out of 707 reviews" "
Rating 2 - Terrible. 21 out of 707 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Meilan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the PEK airport with free shuttle services. Very clean and quiet. Good place to stay for any connecting flights.
Stayed 1 night in Apr 2024

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for one night on 22nd February before a flight back to the UK the next day. We booked 2 twin rooms as we are a family of 4 with 2 children aged 6 and 11, with the plan that each parent would share with one child if no adjoining rooms were available. The lady on reception who checked us in was lovely and upgraded us to a duplex 2 bedroom suite, I’m sorry I didn’t get her name but she was very helpful and her English was very good too, she is a credit to the hotel. The 2 bedroom duplex had the wow factor and was very comfortable for us for the one night that we stayed, we will stay here again if we’re ever in Beijing again.
Stayed 1 night in Feb 2024

10/10 Excellent

ZHIJUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Clean, quiet, helpful staff. Check-in any time. Shuttle from/to T3 every 20 minutes so very convenient to all flight times.
Stayed 1 night in Feb 2024

10/10 Excellent

YUE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very lovely and helpful. Nice and clean room.
Stayed 1 night in Feb 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
True to the Hilton name, the service was exemplary. Restaurant food was great, and the facility is beautiful. Everything was great! Bring an airport hotel, there isn’t much else in the area, of course. However, convenience to the airport couldn’t be much better.
Stayed 1 night in Feb 2024

10/10 Excellent

Yayun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it!
Stayed 1 night in Feb 2024

8/10 Good

khaliunaa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe
Stayed 1 night in Jan 2024

10/10 Excellent

biqin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service is awesome
Stayed 1 night in Dec 2023

8/10 Good

Qun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little expensive for everything
Stayed 1 night in Nov 2023

10/10 Excellent

Deo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

xiao mei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Nov 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
very good place, staff very friendly and shuttle bus guy very good.
Stayed 1 night in Nov 2023

10/10 Excellent

Han

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have 24 hr shuttle (every 20 mins) to and from terminal 3. It takes less than 5 mins! Although they don’t have shuttles running to and from terminal 2, they reimbursed my taxi fare when I took one to the hotel (up to 30 RMB) and called and paid for my taxi to terminal 2 when I left. Staff is very kind and helpful.
Stayed 1 night in Nov 2023

8/10 Good

shay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place for a rest between flights. Reliable shuttle every 20mins or easy walk from T3. Exec lounge not reopened yet but they did a happy hour in the lobby for those with lounge access.
Stayed 1 night in Oct 2023

10/10 Excellent

Xiao

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24/7 airport shuttle every 20 minutes. Staff is extremely helpful and friendly
Stayed 1 night in Oct 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Hannah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and bedsheet has a moist moldy smell to it. It is not well ventilated. It triggers my cough and allergy.
Stayed 1 night in Sep 2023

10/10 Excellent

Samuel

Stayed 1 night in Sep 2023

10/10 Excellent

QUN, San Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Junpeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super clean and nice place to stay, getting to T3 terminal of PEK is like a breeze. will stay again next time for sure.
Stayed 1 night in Aug 2023

10/10 Excellent

Corey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In no way a retraction of the quality of my stay, but just a minor inaccuracy as originally advertised to me on Expedia's web-site: there is no billiards room/table. They indeed have a pool in which you can swim, but when I asked about the billiards table (aka "pool" table), they indicated they had none, and only had a pool in which one could swim. My girlfriend spoke to them in Mandarin to confirm this was indeed the case. Other than that minor disappointment, it was a spectacular stay at a marvelous hotel!
Stayed 2 nights in Jul 2023

10/10 Excellent

Shijie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A perfect choice for convenience to the airport
Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super nice
Stayed 3 nights in Jun 2023

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Avigad

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

zuwei, Sevenoaks

Stayed 1 night in Apr 2023

2/10 Terrible

Ben

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Stayed here many times before 2020. Stayed in Apr 2023 but lobby bar closes at 9pm, Grill restaurant permanently shut as is the main bar (Long Bar). Apparently, there are so few customers now it is ‘not worth opening the facilities’ Would not stay again, expect better from Hilton
Stayed 2 nights in Apr 2023

6/10 Okay

Robert, Sugar Land

Business traveller
Liked: Cleanliness
Could not get a pot of coffee delivered to room
Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient to airport T3, free shuttle bus every 20 mins from hotel to T3 and vice versa, and it only takes 2 mins
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got upgraded to an extra large king size bed and the entire experience is so awesome that we wished we were staying longer.
Stayed 1 night in Feb 2020

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Layover Option
Great place to stay if transiting through Beijing. The hotel is convenient and very clean. The shuttle service is excellent, (runs 24 hours) making it convenient to catch flight in early morning. Didn't use a lot of the services as I was there for a short time but the staff was friendly and check in/check out was really fast and easy. If you don't have a lot of luggage, it's a short walk from Terminal 3.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and it had several great restaurants.
Stayed 1 night in Jan 2020
Response from MARCOM on 22 Jan 2020
Thank you so much for choosing to stay with us and taking your time to review our hotel. We certainly look forward to welcoming you back again.

10/10 Excellent

Summer, Cincinnati, Ohio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so nice! It was beautiful and clean and all the staff was so kind and helpful
Stayed 1 night in Jan 2020
Response from MARCOM on 22 Jan 2020
Thank you so much for writing such a positive review. We have shared with the team and they were thrilled to read your comments. We certainly look forward to welcoming you back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from MARCOM on 14 Jan 2020
Thank you for staying with us and taking your valuable time to review our hotel. We certainly look forward to welcoming you back again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok just as expected
Stayed 1 night in Jan 2020
Response from MARCOM on 14 Jan 2020
Thank you for staying with us and taking your valuable time to review our hotel. We certainly look forward to welcoming you back again.

4/10 Poor

K

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Their airport shuttle is never on time. What will happen is that you wait in the airport for 1 hour till their shuttle comes. PS their hotel is literally 5min away and they claim to have shuttle every 30 min, Which did not happen for the last 2 stays of mine. The hotel is okay if you go there yourself. But if you are taking the shuttle, prepare to yell at them no matter how good temper you might have.
Stayed 1 night in Jun 2019
Response from MARCOM on 14 Jan 2020
Thank you sincerely for bringing shuttle timing to our attention. Most of time shuttle runs on schedule but of course there is always room to improve, we have shared with our operations team and asked them to pay close attention to this issue. We certainly look forward to welcoming you back again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a gold HH we got an upgrade room, excelent lounge, breakfast and transfer to aeroport. The Chinese restaurant has a delicious food and good service. I recommend Hilton Beijing Airport.
Stayed 1 night in Dec 2019
Response from MARCOM on 3 Jan 2020
Thank you for the great comments about our hotel's facilities and staff. We were very much motivated by your praise. We sincerely hope we have the pleasure to welcome you back to our beautiful hotel soon.

8/10 Good

pui sze josie

Stayed 1 night in Dec 2019

8/10 Good

Ian

Stayed 1 night in Dec 2019

10/10 Excellent

Carl L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and shuttle service
Nice room near airport and with good shuttle service. However, their is nothing in English at airport to tell you that there is a shuttle and where to find it. All attempts to ask at info desk or elsewhere unsuccessful as none speaks English and all signage is in chinese.
Stayed 1 night in Dec 2019
Response from MARCOM on 13 Dec 2019
Thank you so much for choosing to stay with us and taking your time to review our hotel. We apologize for the inconvence caused at Airport. Our 24-hour free airport shuttle bus runs every 20 minutes from T3 / Second drive lane outside Gate 5 (1st Floor), and every 30 minutes from T2 / Gate 3 (1st Floor). We have taken your comments on board and will certainly review with team to improve. We certainly look forward to welcoming you back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from MARCOM on 13 Dec 2019
Thank you for choosing to stay with us and taking the time to review our hotel. We certainly look forward to welcoming you back again.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from MARCOM on 9 Dec 2019
Thank you for staying with us and taking your valuable time to review our hotel. We certainly look forward to welcoming you back again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from MARCOM on 26 Nov 2019
Thank you for taking the time to review our hotel. We certainly look forward to welcoming you back again.

10/10 Excellent

Wyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
as it gets
Been here a few times. Big airy hotel. Consistent service. Friendly and helpful staff. Good breakfast. What more do you need from an airport hotel
Stayed 1 night in Nov 2019
Response from MARCOM on 12 Nov 2019
Thank you for your positive comments. We were delighted to learn that you were satisfied with spacious room, service and breakfast. Thank you for taking the time to share your views with fellow travelers. We certainly look forward to welcoming you back again.

8/10 Good

Ming

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2019
Response from MARCOM on 12 Nov 2019
Thank you for taking the time to review our hotel. We certainly look forward to welcoming you back again.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The consent did not work well.
Stayed 1 night in Oct 2019
Response from MARCOM on 1 Nov 2019
Thank you for staying with us and taking your valuable time to review our hotel. We have take your comments onboard and will discuss with operation team to improve. We certainly look forward to welcoming you back again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle bus to airport. Nice gym facilities n quiet environment
Stayed 1 night in Oct 2019
Response from MARCOM on 30 Oct 2019
Thank you so much for writing such a positive review. We have shared with the team and they were thrilled to read your comments. We certainly look forward to welcoming you back again.

8/10 Good

Eric Douglas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice near Beijing Airport
Very confy and big room. 24hs lobby bar with food and beverages. Fast check in/out. Shuttle bus service to airport terminals works great.
Stayed 1 night in Oct 2019
Response from MARCOM on 30 Oct 2019
Thank you so much for choosing to stay with us and taking your time to review our hotel. We were delighted to read that you were satisfied with room and shuttle bus. We centainly look forward to welcome you back again.

10/10 Excellent

Cora Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from MARCOM on 1 Nov 2019
Thank you so much for choosing to stay with us and taking your time to review our hotel. We certainly look forward to welcoming you back again.

10/10 Excellent

Henrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from MARCOM on 22 Oct 2019
Thank you so much for choosing to stay with us and taking your time to review our hotel. We certainly look forward to welcoming you back again.