Lobby

Reviews of Fairmont Beijing

5 out of 5
Fairmont Beijing
No.8 Yong An Dong Li, Jian Guo Men Wai, Avenue, Chaoyang District, Beijing, Beijing

Reviews

9.0

Wonderful

Rating 10 - Excellent. 198 out of 322 reviews" "
Rating 8 - Good. 91 out of 322 reviews" "
Rating 6 - Okay. 18 out of 322 reviews" "
Rating 4 - Poor. 7 out of 322 reviews" "
Rating 2 - Terrible. 8 out of 322 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Sebastien

Stayed 5 nights in Jan 2024
Response from Faye on 20 Feb 2024
Thanks for your comments, Thanks for choosing our Fairmont Beijing and looking forward to see your in the nearest future Best regards,Faye

8/10 Good

edelwina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They said that their room is non smoking but it smells someone smoke in the room abd saw a cifarette bud in the toilet.
Stayed 3 nights in Nov 2023

8/10 Good

Frankie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room cleaning arrangement needs to be improved further.
Stayed 4 nights in Nov 2023
Response from Faye on 28 Nov 2023
Dear Frankie,Thanks for your comments on Expedia,We are working on the improvements and much appreciated for your suggestion. Looking forward to see you in next visitation in the nearest future. With warm regards,Faye

4/10 Poor

Yong

Stayed 2 nights in Oct 2023
Response from Faye on 28 Nov 2023
Dear Yong,Thanks for your comments,For any problem during your stay could reach out our duty manager in front desk. With best regards,Faye

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
It was an amazing experience, thank you to all the staff!
Stayed 2 nights in Oct 2023
Response from Faye on 30 Oct 2023
Dear guest,Thanks for your comments,Looking forward to see you in the nearest future. With best regards,Faye

10/10 Excellent

Xiao Wen

Stayed 4 nights in Jul 2023
Response from Faye on 31 Aug 2023
Dear Xiao Wen,Thanks for your comments, I will share with our team to encourage them in terms of continue to providing best experience to our guests. Looking forward to see you next time in the earliest future. Best regards,Faye Zhao

10/10 Excellent

Xiao Wen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at Fairmont and the staff were helpful and extremely kind--especially front desk at check-in! I switched hotels day-of after a mix-up at the last one, and they were very understanding and thoughtful--they also upgraded me to a slightly better room! The service was quick, the room was clean, and everyone was very respectful. One of my best experiences ever--I ended up staying an extra night!
Stayed 1 night in Jul 2023
Response from Faye on 31 Aug 2023
Dear Xiao Wen, Thanks for your comments, I will share with our team to encourage them in terms of continue to providing best experience to our guests. Looking forward to see you next time in the earliest future. Best regards,Faye Zhao

10/10 Excellent

Darin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are exceptional. Always wanting to help. Ping who works front lobby was invaluable. Fairmont is my go to place in Beijing. First rate hotel. I have never been disappointed here. Rather they keep surprising me with how helpful and reliable they are. Would recommend.
Stayed 1 night in Jul 2023
Response from Faye on 31 Aug 2023
Dear Darin,Thanks for your comments, I will share with our team to encourage them in terms of continue to providing best experience to our guests. Looking forward to see you next time in the earliest future. Best regards,Faye Zhao

4/10 Poor

michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front office night staff is rude and unprofessional. Security staff are also rude. Not one person will greet you in the morning while walking through the lobby. Could be one of the best hotels in Beijing if the staff are properly trained.
Stayed 3 nights in May 2023

6/10 Okay

HANNA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2023

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfy
This hotel is very clean and updated. We had a very comfortable 4-day stay!
Stayed 4 nights in Apr 2023
Response from Faye on 23 Oct 2023
Dear Brenda,Thanks for your comments,We are always committed of delivering service excellence for every single guest. Please rest assured that I already shared your feedback with all team members concerned. We hope on your next visit, your experience is flawless. Thank you again for your feedback and we look forward to welcoming you back.Sincerely,Faye

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value, amenities could use some refurbishment but wonderful beds and great staff
Stayed 1 night in Jan 2022
Response from Faye on 23 Oct 2023
Dear Matthew,Thanks for your comments,We are always committed of delivering service excellence for every single guest. Please rest assured that I already shared your feedback with all team members concerned. We hope on your next visit, your experience is flawless. Thank you again for your feedback and we look forward to welcoming you back.Sincerely,Faye

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Quick one night stay! Arrived late, left early, but had a great impression
Stayed 1 night in May 2021
Response from Yumi Yu on 22 Jun 2021
Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your feedback and we look forward to welcoming you back. Best Regards, Yumi Yu Guest Experience Manager

10/10 Excellent

Traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious. Every room gets an Air cleaner. Had a nice massage chair in the room. Price/value ratio is very high.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2020

10/10 Excellent

Bob, Washington,DC

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel by the airport. Good 24 hour food options. Great service, easy check in, shuttle was great.
Stayed 1 night in Jan 2020

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
My 3rd time staying at Fairmont Hotel Beijing. I love the room size and facilities, the hotel is one of the best in this price range in Beijing, especially considering the location. The bed pillows are very comfortable and rooms are quiet. Excellent for a good night's sleep! Concierge was very helpful when booking a car to the airport and handling my luggage.
Stayed 3 nights in Jan 2020

8/10 Good

Caden

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was nice
The hotel was nice. Not the usual 5star but ok. Air con was noisy, staff at reception speak basic English but can improve. Less time on phones with more attention would be great. Concierge, Apple speaks very good English and eager to assist. Ruby at reception a trainee also was great and Daisy very professional. The room was comfortable and luxurious. Was very cold on arrival and our last night I had to call maintenance for switching off the under floor heating in the bathroom that we were totally unaware of. Pity we didn’t know about the floor heating.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Muhammad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convinient to be nearby financial Hub
Amazing stay
Stayed 2 nights in Nov 2019

10/10 Excellent

Isaiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairmont Beijing
This was by far the best experience I’ve had at a hotel in all of Asia. The level of service the team here provides is by far something on a different level. I had the pleasure of staying on the Fairmont Gold level and I will definitely be back. The added aspects with the lounge and service is unparalleled. Location close to shopping restaurants and public transportation. The team was always there to help me with arranging for me to get back to the airport. Nothing but good things to say about this place. Fabulous
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 3 nights in Nov 2019
Response from Yumi Yu on 29 Nov 2019
Thank you very much for taking the time to review our property. I'm really sorry that our team had failed to meet and exceed your expectations. If you have any further suggestions in ways that we can improve our service, we would gratefully appreciate it, so you can email me directly. Thank you again for your feedback and we look forward to welcoming you back. Sincerely, Yumi Yu Guest Experience Manager

10/10 Excellent

Johnathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back.
I chose the hotel for the location and it's surrounding area is rather convenient, with food options and excellent convenience store right next to it. The hotel deserves the 5 star rating and the room is very well appointed, with an excellent bed. Service could be better from front office to other staff, they should be friendlier. Overall, nothing to complaint about.
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

Joseph

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good .very nice and we will come back. Excellent service
Stayed 3 nights in Sep 2019

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So nice. Beautiful place
Stayed 1 night in Oct 2019

10/10 Excellent

Dallastraveler, Dallas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 minute walk to silk market and subway. Generous with bottled water!
Stayed 2 nights in Sep 2019

10/10 Excellent

Florence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my second times to stay here and I love the gym so much - equipments are very new and great service.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and well arranged. English tv programs available. Excellent restaurant.
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

The property is overall nice. The VOSS water bottles had the seals broken and we ended up with food poisoning. The hotel staff seems to be refilling the water bottles with tap water; we had a discussion with the manager showed him the water bottles that room service had just put in the room with the seal broken and his reaction was to offer us a fruit basket. They also said they would not credit us Accor points because we booked through Expedia. They also said that they discontinued their partnership with Aeroplan which does not seem to be the case. Overall, the Fairmont globally is a nice hotel, this is nice but horribly managed.
Stayed 2 nights in Jul 2019
Response from Yumi Yu on 2 Dec 2019
Thank you for choosing Fairmont Beijing and taking time to review our property. It is with regret to hear that our team had failed to meet and exceed some of your expectations. Please rest assured that we are still actively investigating and keep monitoring this matter. If you have more details provide us you can email me directly. Please be informed that all reservations made through any third party online travel channel website are considered as not qualified. Please do not hesitate to reach out to me directly as I would appreciate the opportunity of welcoming you back in person. Sincerely, Yumi Yu Guest Experience Manager

2/10 Terrible

Verified traveller

The property is overall nice. The VOSS water bottles had the seals broken and we ended up with food poisoning. The hotel staff seems to be refilling the water bottles with tap water; we had a discussion with the manager showed him the water bottles that room service had just put in the room with the seal broken and his reaction was to offer us a fruit basket. They also said they would not credit us Accor points because we booked through Expedia. They also said that they discontinued their partnership with Aeroplan which does not seem to be the case. Overall, the Fairmont globally is a nice hotel, this is nice but horribly managed.
Stayed 1 night in Jul 2019
Response from Yumi Yu on 2 Dec 2019
Thank you for choosing Fairmont Beijing and taking time to review our property. It is with regret to hear that our team had failed to meet and exceed some of your expectations. Please rest assured that we are still actively investigating and keep monitoring this matter. If you have more details provide us you can email me directly. Please be informed that all reservations made through any third party online travel channel website are considered as not qualified. Please do not hesitate to reach out to me directly as I would appreciate the opportunity of welcoming you back in person. Sincerely, Yumi Yu Guest Experience Manager

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is overall nice. The VOSS water bottles had the seals broken and we ended up with food poisoning. The hotel staff seems to be refilling the water bottles with tap water; we had a discussion with the manager showed him the water bottles that room service had just put in the room with the seal broken and his reaction was to offer us a fruit basket. They also said they would not credit us Accor points because we booked through Expedia. They also said that they discontinued their partnership with Aeroplan which does not seem to be the case. Overall, the Fairmont globally is a nice hotel, this is nice but horribly managed.
Stayed 2 nights in Jul 2019
Response from Yumi Yu on 2 Dec 2019
Thank you for choosing Fairmont Beijing and taking time to review our property. It is with regret to hear that our team had failed to meet and exceed some of your expectations. Please rest assured that we are still actively investigating and keep monitoring this matter. If you have more details provide us you can email me directly. Please be informed that all reservations made through any third party online travel channel website are considered as not qualified. Please do not hesitate to reach out to me directly as I would appreciate the opportunity of welcoming you back in person. Sincerely, Yumi Yu Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Yummy Yu on 3 Jun 2019
My name is Yummy Yu, the Guest Experience Manager at the Fairmont Beijing Hotel. I just wanted to thank you for taking the time to review our property on Hotels.com. It is with regret to hear that your experience did not meet your expectations; please allow me to express my sincerest apologies. If you have any further suggestions in ways that we can improve our service, we would gratefully appreciate it, so you can email me directly. If you need any further assistance during you stay please contact with our Guest Relations Manager directly. Thank you again for your feedback and we look forward to welcoming you back. Please do not hesitate to reach out to me directly as I would appreciate the opportunity of welcoming you back to the Fairmont Beijing Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel room
Hotel rm is big n bedding is very comfortable.
Stayed 3 nights in Dec 2018

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, staff very friendly and helpful.
Stayed 3 nights in Feb 2019

8/10 Good

ZIXU

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2019

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay at the Fairmont. The hotel definitely lived up to its reputation. The rooms and facilities were excellent. Great location and very helpful staff. Apple, Hans, and Eric from the concierge were very friendly, helpful, and spoke fluent English. They organised tours for us, organised transport, and gave us other tips to enjoy the local area and other parts of Beijing. Thank you!!
Stayed 8 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good especially the service from front office and hospitality from housekeeping.
Stayed 4 nights in Dec 2018

8/10 Good

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was beautiful, convenient, clean, and the people were so helpful. We had a wonderful stay and wouldn’t stay anywhere else in Beijing. Both Eric and Leesin were extremely helpful, kind, and generous. They made sure we had a taxi to the airport and any other time we needed one and even covered part of the cost when we didn’t have enough cash for the airport taxi. I cannot say enough good things about the hotel and those who helped us with our stay. Even after struggling to try and book our day at one of the temples, we thought it was sold out on other websites and the main website was only in Chinese and the concierge booked it for us in about 2 minutes. You will have an excellent stay here!
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet is better than all other hotels, still need improvement
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018

4/10 Poor

Jeremy, San Francisco

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Everything seemed on the up and up upon check in. The room was nice. The food was not very good. The concierges were not very knowledgeable and lied to me about a couple things when they made mistakes. The room had no air conditioning. They turn it off for the winter. The first two nights I stayed I slept miserably at 80+ degrees. The last night they finally fessed up to having it turned off for the winter. Their solution was opening my window so I woke up with a terrible sore throat. When I talked to them about it at checkout. The girl denied the AC being turned off. Too bad the crew on the shift the night before fessed up to it. They told me I was the only one who complained so it must be my problem. Will never stay here again. I spend 6 months a year in China. There are many better options!
Stayed 3 nights in Nov 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018