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Reviews of Beijing Hotel Nuo Forbidden City

5 out of 5
Beijing Hotel Nuo Forbidden City
33 Chang An Avenue, Dongcheng District, Beijing, Beijing

Reviews

9.0

Wonderful

Rating 10 - Excellent. 617 out of 1002 reviews" "
Rating 8 - Good. 262 out of 1002 reviews" "
Rating 6 - Okay. 86 out of 1002 reviews" "
Rating 4 - Poor. 20 out of 1002 reviews" "
Rating 2 - Terrible. 17 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dali

Liked: Amenities
Good
Stayed 1 night in Jan 2024
Response from Gavin Qu on 2 Feb 2024
尊敬的宾客,非常感谢您选择北京饭店诺金并对您的入住之旅感到满意,您的满意是我们最大的动力。得此肯定甚欢喜,如沐春风在心间,您的一个好评,一个简单的推荐,一句真挚的肯定,都会让我们的内心感动无比,诚挚期待您的下次莅临以及分享更多的入住体验。祝您事业顺利,生活愉快

4/10 Poor

Kan

Travelled with family
Disliked: Staff & service, property conditions & facilities
I chose this property mainly because of its historical and nostalgic ambience where early Chinese leaders had stayed or met foreign leaders. Despite the public areas of the hotel being well kept, the guest room looked tired with peeled wallpaper, chipped furniture, only rain shower and bath but not any hand-held shower. The room requires complete renovation to provide a comfortable stay experience. The reception is terrible. We had prepaid our rooms which was confirmed at the time of check in, but when we checked out early in the morning at 5.30 am to catch our flight, the reception staff claimed that he could not confirm our prepayment with their Accounts Department at such early time and we were charged again. I wonder why our prepayment had not already been recorded in their system in the first place. This incident of double payment did not happen in the other four hotels we had prepaid for our entire China trip. All in all, it was an unpleasant stay given the price we paid at AUD284 per night. My experience in the hotel destroyed my fond perception of this historical and nostagic property.
Stayed 2 nights in Dec 2023
Response from Gavin Qu on 29 Dec 2023
Dear Mr. Kan,Thank you for choosing Beijing Hotel NUO and for your feedback after your recent stay with us.It is a pleasure to know you enjoyed the location and historical of the hotel.We apologize for the inconvenience caused by payment when you checked out, and also the room facilities, and we want to make sure you know that we have addressed these problems to the management for further improvement. We appreciate your valuable feedback and suggestions for improvement, and we are committed to providing you with the best possible experience during your next stay with us.We hope to have the pleasure of welcoming you back to our hotel soon.Best RegardsGavin Qu

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in central location
We stayed in the historical wing of the hotel and it was a very large and comfortable room (although very warm!), and the hotel is as close to the forbidden city as you can get (and has a metro station very close as well). The staff were friendly and the breakfast had plenty of options as well
Stayed 1 night in Dec 2023
Response from Gavin Qu on 27 Dec 2023
Dear Mr. Ben,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu

8/10 Good

Hwee Yeang

Travelled with partner
Liked: Cleanliness, staff & service
It is v near to shoppong disyruct of wangfujin. It's like 5 mins walk to wangfujin train station. The hotle has two wings- the older wing faces the back alleyway. Rooms are bigger. Was told that the newer wing that faces changan street and rooms were renovated bwfore Covid-19. The rooms are smaller/ standard but probably might be newer. On the website yhe hotel premise looks huge and sprawling but I hardly see cored around. May not be a bad thing though. Oh yes, hotel wifi somehow is not secure and doesn't seem to work. Most tomes we had to switch ot off and used our data plan instead.
Stayed 4 nights in Dec 2023
Response from Gavin Qu on 19 Dec 2023
Dear Mr. Yeang,Thank you for choosing Beijing Hotel NUO and for providing us with your feedback after your recent stay.We are delighted to hear that you enjoyed the unique location of our hotel. Regarding the safety of our WiFi, we would like to assure you that we work with a provider who guarantees high standards of security. We apologize for any inconvenience you may have faced with connectivity issues, and please be informed that we have already addressed this with our IT team.We appreciate you taking the time to share your valuable feedback with us, and we hope to have the pleasure of welcoming you back soon.Best RegardsGavin Qu

10/10 Excellent

claudia

Stayed 3 nights in Nov 2023
Response from Gavin Qu on 23 Nov 2023
Dear Ms. Claudia,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
nice all round
Stayed 1 night in Nov 2023
Response from Gavin Qu on 21 Nov 2023
Dear Mr. Geoff,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu

2/10 Terrible

Lihua

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Do not stay
I added breakfast with 120 RMB when I checked in , when I get the food ready the second morning, I was told I do not have breakfast . I support to pay $186/ night when I booked online , but at the end I was charged 3463
Stayed 3 nights in Nov 2023
Response from Gavin Qu on 17 Nov 2023
Dear Ms. Lihua,Thank you for staying with us and taking your time to let us know of the unpleasant experience you encountered during your stay.Please accept our apology for your disappointment in our inadequacies as we have not delivered the level of service of Beijing Hotel NUO standards.We have shared your valuable comment to our team and corrective steps have been taken to prevent similar occurrences.We sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality.We look forward to being of service to you when you next visit to Beijing Hotel NUO.

10/10 Excellent

Óscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay
Beijing Nuo is a great hotel, location-wise. At walking distance from the amazing Wangfujing street and Tiananmen Square, delicious breakfast buffet, and an extremely helpful staff. I definitely would recommend the Nuo.
Stayed 1 night in Nov 2023
Response from Gavin Qu on 7 Nov 2023
Dear Mr. Oscar,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu

4/10 Poor

Er

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated Hotel
Requested for non smoking but to the contrary, whole room filled with smoke smell All basin and toilet bowl, choked Slow cleaning, late checked in Old hotel, not worth price Front desk staff friendly but not helpful Location is ok, walking distance to metro & wangfujing
Stayed 3 nights in Oct 2023
Response from Gavin Qu on 4 Nov 2023
Dear valued guest,We want to express our gratitude for choosing Beijing Hotel NUO for your stay in Beijing. We appreciate your feedback after your recent visit to our property.We are glad to hear that you enjoyed the hotel's location and environment. However, we regret to learn that you experienced a smoking smell in your non-smoking guest room. We apologize for any inconvenience this may have caused you. We have shared your feedback regarding the cleanliness and unhelpful front desk colleagues with our team for immediate improvement.Thank you for bringing these areas of improvement to our attention. We hope to have the opportunity to welcome you back in the near future.Best regards,Gavin

6/10 Okay

hui

Liked: Cleanliness
Disliked: Staff & service, amenities
Pretty disappointed I would say, would say it’s a low 4 stars hotel. In room facility is running down staff has been trained as state owned hotel staff not international 5 stars won’t come again
Response from Gavin Qu on 4 Nov 2023
Dear Valued Guest,Thank you for choosing Beijing Hotel NUO and for taking the time to provide us with your feedback regarding your recent stay.We are sorry to hear that you experienced inconvenience due to an issue with the facilities in your room. Please accept our apologies for any inconvenience caused. If you could kindly share further details with me via email at gavin.qu@nuohotel.com, I would be happy to personally follow up on the matter and work on a solution to ensure that such issues do not occur in the future.Mr. Cao, thank you again for your feedback. Please rest assured that we take all comments seriously and will make the necessary improvements. We appreciate your time and hope to have the opportunity to welcome you back in the near future.Thank you for choosing Beijing Hotel NUO and for giving us the opportunity to serve you.Best regards,Gavin

10/10 Excellent

HUAT BENG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and easy accessable to the train station. Wang Fu Jing is just beside the hotel. Great location.
Stayed 5 nights in Oct 2023
Response from Gavin Qu on 27 Oct 2023
Dear HUAT BENG,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu

10/10 Excellent

Christoph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice English speaking staff, good dining options and very close to the major attractions Tianaman square and forbidden city. Very spacious and comfortable and clean rooms.
Stayed 2 nights in Sep 2023
Response from Gavin Qu on 25 Sept 2023
Dear Christoph,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu

8/10 Good

Tina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, could walk to many places for sightseeing and dining/shopping
Stayed 2 nights in Sep 2023
Response from Gavin Qu on 21 Sept 2023
Dear Tina,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome! Checkin was a breeze and Coolio really went the extra mile to help me. Truly appreciated it and will come back. Great location, literally on the street with many attractions
Stayed 3 nights in Aug 2023
Response from Gavin Qu on 20 Aug 2023
Dear Andrew, Thank you so much for taking the time to write this review. I will share this review to all our Ladies and Gentlemen as great and positive feedback like that will make them feel even more valued. It is with colleagues like Coolio who portray our culture and are true ambassadors of our vision, that we can deliver memorable experience. Looking forward to see you again when you plan another visit to China's capital city. Best Regards, Gavin Qu

10/10 Excellent

Yongge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
close to the major shopping area. The Internet WiFi is bad
Stayed 3 nights in Aug 2023
Response from Gavin Qu on 16 Aug 2023
Dear Yongge,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed the location of the hotel. At the same time, we regret to learn about the WiFi issue you encountered during your stay and we will address this with our relevant department immediately.Thank you for your time to provide these improvement areas to us and we hope to welcome you back soon again.Best Regards,Gavin Qu

8/10 Good

Jia Lu

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in the best location possible, being extremely close to Wangfujing shopping street, restaurants and Forbidden City. My tour guide said it is one of the oldest hotels in the city and used to host important guests, and it shows in the service of every single staff member. They all speak very good English and were really helpful, special mention to the concierge and breakfast team who were super attentive in their service standards. The room is spacious, clean with a very comfortable bed. The only reason I’m not giving 5 stars is due to the weak wifi signal, I needed to restart a few times for it to work and sometimes it didn’t work at all during blocks of time. Wifi is too important in a place like China especially since I was roaming, I hope the hotel fixes this soon.
Stayed 2 nights in Mar 2023
Response from Gavin Qu on 25 Mar 2023
Dear Jia Lu,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us. It is a pleasure to know you enjoyed the location and service of the hotel. At the same time, we regret to learn about your experiences and we will address this with our relevant department immediately.Thank you for your time to provide these improvement areas to us and we hope to welcome you back soon again.

10/10 Excellent

Bamdad

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, clean, great service, great location
Beautiful historic hotel, right in the center of everything. Bucket list places of historic significance + amazing restaurants + great shopping all within walking distance. The service, cleanliness, and condition of the hotel were top notch. When we visited, the pool and one of the restaurants were temporarily closed but the 1st floor restaurant was filling in, and there were other choices within walking distance.
Stayed 2 nights in Jan 2022
Response from Front Office Department on 10 Feb 2022
Dear Bamdad, warm greetings from Beijing Hotel NUO and thank you very much for taking the time and effort to share your experiences with us. We are very pleased to read your positive and encouraging comments, particularly for our service. We have no doubt your compliments will go a long way towards motivating us to continuously maintain and exceed our guests' expectations. We remain grateful for all comments received from our guests and yours are of no exception. We are looking forward to repeating "You are more than welcome!" spirit whenever your travels bring you back to Beijing. Best wishes and regards, Beijing Hotel NUO

10/10 Excellent

Chen

Stayed 1 night in Dec 2021
Response from Holly on 28 Dec 2021
尊敬的宾客,感谢您选择北京饭店诺金并对您的诺金之旅感到满意,诚挚期待您的下次光临并留下更多的入住体验以便帮助到像您一样优质的宾客,疫情期间请做好防护哦,祝生活愉快,一切顺利!

10/10 Excellent

Hong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
We had a wonderful time at this hotel. We loved our room, that has much history and traditional Chinese decorations. It is a spacious room with very comfortable bed. We spent a couple weeks there and it felt like a home away from home.
Stayed 2 nights in Nov 2021
Response from Holly on 25 Nov 2021
Dear Hong, warm greetings from Beijing Hotel NUO and thank you very much for taking the time and effort to share your experiences with us. We are very pleased to read your positive and encouraging comments, particularly for our service. We have no doubt your compliments will go a long way towards motivating us to continuously maintain and exceed our guests' expectations. We remain grateful for all comments received from our guests and yours are of no exception. We are looking forward to repeating "You are more than welcome!" spirit whenever your travels bring you back to Beijing. Best wishes and regards, Beijing Hotel NUO

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Was average for the price. Did not receive VIP upgrade or treatment and was laughed at when I asked for the upgrade.
Stayed 2 nights in Jun 2021
Response from Front Office Department on 22 Jun 2021
Dear Guest, Warm greetings from Beijing hotel NUO.We are very Pleased to read your encouraging and valuable comments.Thank you for staying with us, my team and I look forward to welcoming you again to Beijing hotel NUO. James Yang Manager of GRO Team Beijing Hotel NUO.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in this iconic hotel!
The hotel is so beautiful and the staff is super helpful and friendly. It is close to the Forbidden city and an amazing hotel to stay in. I ate in the downstairs lounge which is very elegant and the food delicious.
Stayed 4 nights in Jun 2021
Response from Holly on 21 Jun 2021
Dear Guest, warm greetings from Beijing Hotel NUO and thank you very much for taking the time and effort to share your experiences with us. We are very pleased to read your positive and encouraging comments, particularly for our service. We have no doubt your compliments will go a long way towards motivating us to continuously maintain and exceed our guests' expectations. We remain grateful for all comments received from our guests and yours are of no exception. We are looking forward to repeating "You are more than welcome!" spirit whenever your travels bring you back to Beijing. Best wishes and regards, Beijing Hotel NUO

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Classic
This lovely hotel is definitely one of the classics. The old girl has held up well and continues to provide comfort, style and service! The room was spacious and clean. The amenities are truly on point - organic and luscious smelling bath salts, soaps and shampoo. I got such a great deal on the room through Hotels dot com that I booked it even though I have an apartment close by.
Stayed 1 night in May 2021
Response from Holly on 26 May 2021
Dear Brian, Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us. It is a pleasure to know you enjoyed the stay. Thank you for your time and we hope to welcome you back soon again. Have a nice day and see you soon!

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
7 nights peaceful stay
Good size room with living room space. Very private and quiet. However no view. Great location just 2mins walk down to Wangfujing subway. Great location at Wangfujing shopping street with all food and shopping choices. Will definitely consider again.
Stayed 7 nights in Apr 2021
Response from Holly on 13 Apr 2021
Dear guest, Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us. It is a pleasure to know you enjoyed the location of the hotel. The feedback provided by you is used to identify the areas in need of improvement, all of which will help to continuously enhance the satisfaction levels when you return. Thank you for your time and we hope to welcome you back soon again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Aref on 28 Jan 2020
Dear Anonymous, It was a pleasure having you with us and thank you for having chosen our hotel while in Beijing. Looking forward to welcome you back when your travel includes China's capital city. Sincerely, Aref Sayegh General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early at the hotel because my daughter was very unwell and unable to sight-see that morning as planned. The hotel staff saw she was not well and very kindly allowed us to check in early and checked up on us periodically throughout our stay to make sure we were OK. They even sent fruit and a get well card for my daughter which was so nice. Room service meals were excellent. Loved the pizza, and the prawn ball dish was amazing. We spent a whole day in the hotel just relaxing and pampering ourselves with all the complimentary goods (lovely soap, gowns and slippers) which very much helped my daughter made a speedy recovery. Above all, the personal service provided by Jessie Zhou in reception was exemplary. She really looked after us and made us feel welcome and so at home. Jessie is such an asset to this hotel. She turned a routine hotel stay into something very special for us. We loved her, this hotel and our whole stay at Nuo Forbidden City in Beijing. We will be back.
Stayed 2 nights in Jan 2020
Response from Aref on 25 Jan 2020
Dear Anonymous, Thank you so much for taking the time to write such a detailed and positive review. I am thrilled to read that the Ladies and Gentlemen were able to fulfill your needs from the first minute you arrived in our hotel with being genuinely caring about your daughter well being. I hope she is feeling better. I am happy that you enjoyed the room and its amenities and will for sure pass on your satisfaction with the In Room Dining experience you had. I will recognize Jessie today at line up as she is definitely an asset to our team. Looking forward to welcome you back when Beijing is included in your travel. Sincerely, Aref Sayegh General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Beijing Hotel Nuo exceeded all our expectations (which were already high enough before we arrived). It is pretty much how every hotel should be. Classy, clean, cozy, spaceful, great staff, very well located, great wi-fi. We had one of the best breakfasts in our lives (although expensive). I want to thank all the employees who made every effort to make us feel at home and made our trip so fantastic especially Mr. James Wu who also arranged a birthday cake to our daughter.
Stayed 4 nights in Jan 2020
Response from Aref on 22 Jan 2020
Dear Anonymous, Thank you for taking your time to write such a nice review. I am thrilled that we were able to fulfill your expectations with our service delivery and our environment. Our Ladies and Gentlemen are striving they give the best experience to each and every guest while ensuring to personalize every interactions and services. I will pass on your comments to the culinary and F&B teams concerning the breakfast as well as recognize James for his personal touch with your daughter's birthday. Looking forward to welcome you back your next time in our city. Sincerely, Aref Sayegh General Manager

10/10 Excellent

Yang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the stay
Very spacious, good location, comfortable bed. Will come back again.
Stayed 4 nights in Jan 2020
Response from Aref on 21 Jan 2020
Dear Yang, Thank you for having chosen our hotel while in Beijing and taking the time to write a review. I am thrilled to read that you like our room and the hotel's location. Looking forward to welcome you back when your travel includes China's capital city. Sincerely, Aref Sayegh General Manager

10/10 Excellent

Mandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean.Room is very big.I have a 11years old child ,the add bed is free .Nice location.
Stayed 1 night in Jan 2020
Response from Aref on 16 Jan 2020
Dear Mandy, Thank you for taking the time to write a review. I am thrilled to read that you enjoyed your experience with us and that we were able to anticipate your needs by having an extra bed free of charge. Looking forward to welcome you and your child back your next time in Beijing. Sincerely, Aref Sayegh General Manager

8/10 Good

Panomkorn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Aref on 13 Jan 2020
Dear Panomkorn, It was a pleasure having you as our guest. I apologize that we did not fully fulfilled your expectations. Looking forward in welcoming back your next time in Beijing. Sincerely, Aref Sayegh General Manager

8/10 Good

SAN, Australia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cental location, walking distance to Wangfujing Shopping area, subway and Forbidden city. English speaking staff. Grand hotel. Only minor issue was the temperature control in our room, it was preset.
Stayed 5 nights in Jan 2020
Response from Aref on 13 Jan 2020
Dear SAN, Thank you for taking the time to write a review about your experience with us. I was happy to read that you enjoyed your time in our hotel and found our Ladies and Gentlemen well trained and able to assist. I apologize for the temperature control in your room and will address it to our Director of Engineering. Looking forward to welcome you back when you plan to visit Beijing again. Sincerely, Aref Sayegh General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room design is very elegant and attentive to details. The hotel is well facilitated while preserving its unique history.
Stayed 1 night in Jan 2020
Response from Aref on 13 Jan 2020
Dear Anonymous, Thank you for having chosen our hotel while in Beijing. I am thrilled that you enjoyed your experience with us and the heritage ambiance and environment. Looking forward to welcome you back when your travel plans include China's capital city. Sincerely, Aref Sayegh General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Mm
Services excellent but rooms are too hot
Stayed 7 nights in Dec 2019
Response from Aref on 11 Jan 2020
Dear Mm, Thank you for having chosen our hotel while in Beijing. I am happy we were able to deliver a memorable service and I apologize for your opportunity with the temperature in your room. Looking forward to welcome you again when your plans are to come back in Beijing. Sincerely, Aref Sayegh General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic hotel, service is outstanding
Stayed 2 nights in Jan 2020
Response from Aref on 10 Jan 2020
Dear Anonymous, It was a pleasure to have you with us while in Beijing. I am thrilled that you were able to enjoy our hotel and the Ladies and Gentlemen fulfilled and anticipated your expectations and needs. Looking forward to welcome you back when you plan to pass by China's capital city again. Sincerely, Aref Sayegh General Manager

8/10 Good

Tracy

Liked: Staff & service, room comfort
Disliked: Cleanliness
changing rooms need updating
The negatives on my review are solely based on the pool facilities. I booked here as the last keg of our trip before flying home. Room and hotel lovely and clean, staff polite, we were the only ones for dinner in the restaurant but they served us fantastically and food was great. Going to the pool was weird though. There was an unmanned desk outside the pool so I collected a towel and went through. The locker room is absolutely filthy with very basic facilities and it smells. Think council facilities from the 1980s. I never saw so much dirt balanced on a doorway before. When I went into the pool there was a man sitting playing on his phone on one of the loungers (its a habit in China which is really annoying- you have to hear what’s on their phone as they don’t seem to wear earphones or consider others by turning the volume down) when another man arrived half hour later I realised (by the matching scruffy outfits that they were the pool attendants) It was rather bizarre and not in keeping with the experience I had from other areas of the hotel
Stayed 1 night in Jan 2020
Response from Aref on 7 Jan 2020
Dear Tracy, Thank you for having chosen our hotel while in Beijing. I was thrilled to read your comments about your experience in our hotel and how our Ladies and Gentlemen delivered the service you expected. I apologize, however, concerning the unprofessional behavior and the substandard facilities. I shall speak to the third party company manager who runs this facility. I hope this pool experience will not deter you to come and enjoy our hotel again. Sincerely, Aref Sayegh General Manager

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is clean and quiet and the location is excellent. The staff were very helpful. Thank you.
Stayed 6 nights in Dec 2019
Response from Aref on 7 Jan 2020
Dear Christine, It was a pleasure having you in our hotel. I am thrilled that we were able to fulfill your expectations with the genuine care and warmth of our Ladies and Gentlemen. Looking forward to welcome you again when you plan to come back to Beijing. Sincerely, Aref Sayegh General Manager

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very unique antique hotel located in a very connivence location. The room size is generous for family with small children
Stayed 4 nights in Dec 2019
Response from Aref on 6 Jan 2020
Dear Anonymous, Thank you for having chosen our hotel while in Beijing. It was a pleasure to welcome you and your family during your visit to China's capital city and I am very happy that we were able to fulfill your expectations. Looking forward to welcome you back when you plan includes Beijing as a destination. Sincerely, Aref Sayegh General Manager

10/10 Excellent

Tony, Boston, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique design. Very clean. Location is very convenient to shopping, subway, and forbidden city.
Stayed 4 nights in Dec 2019
Response from Aref on 4 Jan 2020
Dear Tony, It was a pleasure to have you in our hotel. I am thrilled to read that you enjoyed our heritage building and that our Ladies and Gentlemen were able to fulfill your expectations. Looking forward to welcome you back when you travel includes Beijing. Sincerely, Aref Sayegh General Manager

10/10 Excellent

Theresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
History, Quality, Comfort!
Beautiful hotel with all the comforts. Kind & helpful customer service, quality dining, convenient location to shopping & sightseeing. Enjoyed my stay and would certainly stay again in the future!
Stayed 4 nights in Dec 2019
Response from Aref on 27 Dec 2019
Dear Theresa, Thank you for having taken the time to write your review and having chosen our hotel while in China's capital city. I am delighted that your experience with us was what you expected and that our Ladies and Gentlemen delivered the service and genuine care to make your stay comfortable. Looking forward to welcome you back in Beijing! Sincerely, Aref Sayegh General Manager

10/10 Excellent

Daks, Hong Kong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Big room but a bit run down, need an update. Convenient location. Good breakfast.
Stayed 1 night in Dec 2019
Response from Aref on 23 Dec 2019
Dear Daks, It was a pleasure having you in our hotel. I am thrilled that you enjoyed the service and your culinary experience. I apologize for the state of your room and will speak to the Director of Engineering. Looking forward to welcome you back when your travel takes you to Beijing again. Sincerely, Aref Sayegh General Manager

10/10 Excellent

Fan, Washington DC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this hotel because of its historical significance. When I was making the reservation, I read through some raving reviews as well as some reviews suggesting infrastructure upgrade. The moment when I stepped in the hotel lobby, I was greeted with friendly smilies by Ms. Lily and many others. I loved the spacious room with traditional Chinese decor, and was actually quite impressed by the amenities. Throughout my entire stay, the staff provided me with first-class service from directions to late checkout accommodation. Ms. Lily especially exemplified the qualities of being a professional in hospitality. I will stay at this hotel again, and I highly recommend the place. Thank you, Beijing Hotel Nuo Forbidden City.
Stayed 7 nights in Dec 2019
Response from Aref on 18 Dec 2019
Dear Fan, I truly appreciate you took the time to write this great and very detailed review. I am thrilled that the warm welcome and friendliness from Lily and her colleagues made the beginning of your journey with us memorable. I am glad that the Ladies and Gentlemen throughout your experience with us delivered a genuine first class service and empowered themselves to enjoy a little longer the facilities and amenities. I will let Lily know how much you appreciated her professionalism and looking forward to welcome you back when your trip includes Beijing as a destination. Sincerely, Aref Sayegh General Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Aref on 9 Dec 2019
Dear Anonymous, It was a pleasure to have you as our guest and I am thrilled that we were able to fulfill all your expectations. Looking forward in welcoming you back when your travel plans take you to Beijing again. Sincerely, Aref Sayegh General Manager

10/10 Excellent

Kim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was having ankle injury right before my trip so my husband message the hotel asking if there is wheelchair service for rent, Aref the manager is very prompt in responding to our inquiry and confirm that the hotel is able to lend us the wheelchair FOC. That’s really a great news so I can proceed with my trip, without the wheelchair I might cancel the trip. I really appreciate this extra service given by hotel. I was able to visit forbidden city and tiannanmen square with the wheelchair, it really enlightened my trip. The hotel also very close to Wangfujing MTR C2 exist. We travelled in a family of 6 person so we have booked 2 rooms. We are happy with the spacious room. It would be my 1st choice if I return for vacation in the future.
Stayed 5 nights in Nov 2019
Response from Aref on 4 Dec 2019
Dear Kim, It was a pleasure having you in our hotel while you visited Beijing. I am thrilled that you were able to come and enjoy your experience and visit the Forbidden City with your injured ankle. Looking forward to welcome you back when you return to China's capital city. Sincerely, Aref Sayegh General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the hotel. Great location, clean, nice breakfast, large room, friendly front desk.
Stayed 1 night in Nov 2019
Response from Aref on 23 Nov 2019
Dear Anonymous, Thank you for taking the time to review our hotel. I am very happy to read that our Ladies and Gentlemen were able to fulfill your wishes and anticipate your needs. I am thrilled that you love our hotel and staff. I will share with the culinary team about your satisfaction with our breakfast and also let the housekeeping team know about your positive comments concerning the cleanliness. Looking forward to see you again when your travel includes Beijing. Sincerely, Aref Sayegh General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Aref on 15 Nov 2019
Dear Anonymous, Thank you for your perfect rating and I am thrilled we were able to fulfill your expectations. Looking forward welcoming you back when you plan to travel to Beijing again. Sincerely, Aref Sayegh General Manager

8/10 Good

Dennis e siejczuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Aref on 5 Nov 2019
Dear Dennis e siejczuk, Thank you for having chosen our hotel and happy you had a good experience with us. Looking forward to welcome you back when you travel in Beijing again. Sincerely, Aref Sayegh General Manager

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 5 days in the Heritage king room. Unfortunately the hotel did not recognize the benefits that we are entitled to at Expedia as a Gold member. The room we were given, towards the main avenue, was not impervious to noise, which interfered with the late night hours as well.
Stayed 5 nights in Oct 2019
Response from Aref on 5 Nov 2019
Dear Anonymous, Thank you for having chosen our hotel and I apologize for your less than standard experience with us. It is unfortunate that I was made aware of your opportunities right away so we could have tried to turn your situation around. Please forgive us for all your issues and I will speak to our Front Office Manager to review our standards as we want to ensure it does not happen again. Sincerely, Aref Sayegh General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating, they were appreciative of our visit. The room was fantastic. Well appointed, very clean. The soap and shampoo is phenomenal. Very close to Tienanmen Square.
Stayed 1 night in Oct 2019
Response from Aref on 5 Nov 2019
Dear Anonymous, Thank you for your very positive review and taking the time to comment. I am thrilled that our Ladies and Gentlemen were able to anticipate your needs and expectations so you can have a great experience with us. Our amenities are exclusive to NUO hotel and crafted by BA YAN KA LA based on tea. Looking forward to welcome you back when you decide to come Beijing again. Sincerely, Aref Sayegh General Manager

8/10 Good

Clive

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, customer service and location
Great hotel, great customer service and great location My only issue was that the room was like a sauna and the air con would not produce cold air, apparently because it was autumn but I dont understand that, it should either work or not
Stayed 3 nights in Oct 2019
Response from Aref on 30 Oct 2019
Dear Clive, Thank you for taking the time to write a review and choosing our hotel while in Beijing. I was thrilled to hear that our Ladies and Gentlemen fulfilled your anticipation and needs. I apologize concerning your HVAC issues and will address this opportunity to our Director of Engineering. Looking to welcoming you back in Beijing! Sincerely, Aref Sayegh General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful historical building with proximity to Wangfujing street (main shopping area). Staff were very efficient speaks good English and helpful. We had a wonderful 3 nights and will definitely patronize the hotel again when in Beijing next.
Stayed 3 nights in Oct 2019
Response from Aref on 29 Oct 2019
Dear Anonymous, Thank you for having selected our hotel while in Beijing and taking the time to write a review. I am glad that our Ladies and Gentlemen were able to deliver a memorable and wonderful experience. It will be our pleasure to welcome you back in our hotel when your travel includes China's capital city. Sincerely, Aref Sayegh General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beijing Hotel Nuo exceeded our expectations. Staff were fantastic and the hotel is very grand, much better in real life than in the photos. It has a classic old world charm. The cafe/bar downstairs is simply beautiful and would be perfect for a business meeting. Only criticism was the inflexibility of the staff to cancel a pre-ordered breakfast, well before hand once we knew we had an early flight. This was disappointing to an otherwise fantastic experience.
Stayed 4 nights in Oct 2019
Response from Aref on 25 Oct 2019
Dear Anonymous, Thank you for taking the time to write your remarks and a detailed feedback of your experience in our hotel. I am thrilled that you enjoyed your stay with us and that your appreciated our classic feel and atmosphere. I will pass on to our F&B team your comments about the pleasant time you had in our bar/café. I apologize for the inflexibility of our staff to cancel your per-paid breakfast and will talk to the manager about it so it does not happen again. Looking forward to welcome you again in Beijing when you plan to travel back to our hotel. Sincerely, Aref Sayegh General Manager