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Reviews of The Sun Hitchin by Greene King Inns

3 out of 5
The Sun Hitchin by Greene King Inns
Sun Street, Hitchin, England

Reviews

7.2

Good

Rating 10 - Excellent. 72 out of 349 reviews" "
Rating 8 - Good. 129 out of 349 reviews" "
Rating 6 - Okay. 84 out of 349 reviews" "
Rating 4 - Poor. 44 out of 349 reviews" "
Rating 2 - Terrible. 20 out of 349 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

doug

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
very dirty - run down black mould on shower curtain - etc - no worthy of any stars to be honest
Stayed 2 nights in Apr 2024

2/10 Terrible

Sue

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy room, came away with bites either from fleas I guess or bed bugs. Bathroom was very dirty, window ledges dirty, very dusty everywhere. Also noisy.
Stayed 2 nights in Apr 2024

4/10 Poor

Colleen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Beautiful old building but could do with a major refurbishment- carpets and bathrooms are very tired. There was a party going on in the pub the night I stayed, so it was pretty noisy.
Stayed 1 night in Feb 2024

8/10 Good

Richard

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

David

Stayed 3 nights in Dec 2023

4/10 Poor

Ellie

Travelled with partner
Disliked: Cleanliness, amenities
The property was very tired and didn’t seem very clean. Everything was fine but seemed like it hadn’t been updated in a long time.
Stayed 1 night in Dec 2023

8/10 Good

Jacky

Liked: Cleanliness, property conditions & facilities, room comfort
We stay regularly and it us good value for money
Stayed 3 nights in Dec 2023

6/10 Okay

Sonia

Disliked: Cleanliness, property conditions & facilities
Great staff, facilities & hotel status disappoint
Allocated room 9 & the heating didn’t work. Although to be fair there was a plug in radiator, but it wasn’t warm enough. Reallocated room 25. Which was a better room but the toilet wouldn’t flush solid waste away. It was fixed twice but still had issues. The staff were excellent though & offered to fix any complaints.
Stayed 3 nights in Dec 2023

2/10 Terrible

Gregory

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing like the pictures at all
Nothing like the pictures at all. Very dated, Noisy pipe work throughout the night and paper thin walls.
Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Stayed 1 night in Nov 2023

8/10 Good

Christian

Business traveller
Liked: Cleanliness, staff & service
The room was clean and comfortable albeit in need of some modernisation but this fact wouldn't stop me from staying here again. The staff very excellent as was a very delicious freshly cooked breakfast. Ideal location for the centre of Hitchin.
Stayed 1 night in Nov 2023

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Timothy

Travelled with group
Disliked: Cleanliness
For £105.00 on a Saturday evening in November this place was ‘pricy’. Considering you can get high quality budget accommodation nowadays for a lot lower price, this place is pushing it for the price. Well located in the heart of Hitchen, close to a 15 car parking allocation and all the shops within Hitchen centre you really are paying for the location. The room was adequate, had a funny smell (damp like) facilities weren’t amazing but ticked a box as available (iron, hair dryer, Tv, kettle, mirror etc. the shower was pretty tight - if your a big bloke you’ll struggle. If I’d of paid £50 for this it would have matched the price. Probably wouldn’t stay again.
Stayed 1 night in Nov 2023

6/10 Okay

Eddie

Liked: Staff & service
Disliked: Property conditions & facilities
Noisy pipes
Room was quite tired and in need of an upgrade. Rooms small but to be expected for the age of the building. Plumbing needs attention as the pipe vibration at 0630 from another room showering at stupid a clock was a not needed wake up call.
Stayed 1 night in Nov 2023

4/10 Poor

Stephen

Disliked: Cleanliness, staff & service, property conditions & facilities
Over heated room. Terrible shower. Miserable staff
Stayed 4 nights in Oct 2023

2/10 Terrible

Stephen

Travelled with family
totally run down, no elevator, no phone in room, bathroom door lock broken, water damage on doors, narrow stairs with no room to carry suitcases
Stayed 2 nights in Oct 2023

10/10 Excellent

A M

Stayed 1 night in Oct 2023

8/10 Good

Yan

Business traveller
Liked: Staff & service
Room was comfortable but needed some refurbishing, especially the bathroom. Friendly staff and good breakfast.
Stayed 1 night in Oct 2023

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located within walking distance to shops bars restaurants. Friendly staff
Stayed 2 nights in Oct 2023

6/10 Okay

Jade

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Staff very nice, Room very tired and needing refreshed
Stayed 1 night in Oct 2023

10/10 Excellent

Oliver

Stayed 2 nights in Sep 2023

6/10 Okay

Sandra

Travelled with partner
Liked: Amenities
We had a poor nights sleep because the fan in the bathroom never went off. We tried to resolve the problem, but couldn’t.
Stayed 1 night in Sep 2023

4/10 Poor

Noeleen

Travelled with group
Disliked: Property conditions & facilities
The hotel beds are very comfortable. However,I was charged twice for our stay. I’m still waiting for my enquiry to be dealt with, could not get an answer from the Sun hotel despite numerous attempts
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sun Hotel
Nice comfy beds, room was a bit dark and needed a new bulb in main light, informed cleaners. Generous with tea and coffee when asked for more. Very helpful.
Stayed 2 nights in Aug 2023

6/10 Okay

Michael

Liked: Staff & service
Nice but dated budget property excellent locstion.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not so good!
Don't like leaving poor reviews but feel it necessary. The lady who welcomed me at reception was excellent! Problems came with the room, for a large "historic" town centre hotel the room conditions (and the approaches to them) are shocking, furniture old and stained, bathroom condition very poor, mould between tiling, unable to adjust shower head as feeder pipe not long enough, Shower curtain!! bath stained, bath surround a disgrace! Would I eat in a Hotel with rooms like this? Would I feel comfortable recommending this hotel to a friend? Sorry but no.
Stayed 1 night in Aug 2023

10/10 Excellent

Brian

Stayed 1 night in Jul 2023

4/10 Poor

Katie

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Disappointing no housekeeping
I have used this hotel many times for business visits. Its location is great. Free parking is great. The building is quirky and old and i like that. Dont mind if windows are bit dodgy or bathrooms bit tired. However i stayed 3 nights this time and there was no housekeeping at all despite the fact i put the sign on door asking them to clean it. No clean mugs left for coffee. The bath was not cleaned and there was no shower. So i couldnt use it after first night as it needed cleaning. There was no wifi in my room at all. The desk staff are nice when they are there. But they really need to address the housekeeping. I stay a few times a year but may now need to look elsewhere.
Stayed 3 nights in Jul 2023

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay. We tried to extend but they were booked out. Very helpful staff, including the kitchen who served us we think after time.
Stayed 2 nights in Jul 2023

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Right in the middle of Hitchin. Convenient location to train station and public transport, great spot for local restaurants and pubs. Super clean rooms. There was construction going on outside the building at the time of my stay. So overall cleanliness was great. Very friendly staff. Overall excellent.
Stayed 5 nights in Jul 2023

6/10 Okay

M

Liked: Staff & service
Disliked: Cleanliness
Grim basin
A nice friendly place in the centre of the town but let down by poor checks and cleanliness. A filled basin when I arrived. Just why?
A arrival present
Stayed 1 night in Jul 2023

6/10 Okay

Ben

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room (19) should not be listed as a room, after a walk up and around the whole building, you get to the room and there are more stairs. It's a converted loft that only has half the room usable (I'm 5ft 8 and banged my head far too many times). You can't stand up to use the toilet. There's no shower only a bath, not ideal if youre after a quick freshen up before heading out. When crossing from the bedroom to the bathroom, you cross the landing of the top of the stairs, which encroach in to the way over, very dangerous. The staff were very nice though, very polite and proactive.
Stayed 1 night in Jul 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

8/10 Good

louise

Stayed 1 night in Jul 2023

8/10 Good

Simon

Stayed 1 night in Jun 2023

10/10 Excellent

Martin

Stayed 1 night in Jun 2023

6/10 Okay

Douglas

Liked: Property conditions & facilities
My stay was good the staff were great.
Stayed 1 night in Jun 2023

8/10 Good

Caron

Stayed 1 night in Jun 2023

10/10 Excellent

Susan G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Anastasia

Very quaint
Stayed 2 nights in May 2023

6/10 Okay

Denis

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Tina

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not clean quite the opposite. Very shabby in the room and in all areas of the hotel, it needs a good face lift. Staff were very nice and helpful and food was good.
Stayed 1 night in May 2023

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

2/10 Terrible

Neil

Stayed 1 night in Apr 2023

4/10 Poor

Paul

Travelled with partner
Disliked: Amenities, property conditions & facilities
Property very tired, lots of maintenance issues. Breakfast not a great experience.
Stayed 1 night in Apr 2023

6/10 Okay

Alan

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel is very obviously in need of significant expenditure on refurbishment. It is shabby in the extreme and even though the location is good as is the parking it is very difficult to understand why it benefits from a 3 star rating - I suggest 2 stars is the absolute best it deserves. I will definitely not be staying there again.
Stayed 2 nights in Apr 2023

6/10 Okay

Joanne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Time for a refurb
This is a 16th century building so many allowances can be made for condition. Frayed/torn carpets, yellowed mattresses and scratched/torn headboards are not on the list of things that can be forgiven. General cleanliness was good, location is great and staff are lovely but rooms need some serious TLC.
Stayed 1 night in Mar 2023

6/10 Okay

Katie

Business traveller
Liked: Cleanliness
Some rooms better than others.
I've found some good and some average rooms and service here on different occasions. The on site parking and location is great. But parts of this room were tatty, the curtains fell off when i opened them, i told reception who said theyd fix it for my 2nd night, but didn't. No spoons for tea/coffee each day, but plenty tea/coffee/milk and good kettle in room. Very noisy pidgeons outside this room and the banging of pots and pans very early in the morning, combined with no curtain, dod not provide for a good night's sleep.
Stayed 2 nights in Mar 2023

4/10 Poor

Martin

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The Sun Inn- A series of Unfortunate Events
. 2 night stop . Lovely historic old Coaching Inn , however , if it could go wrong it did . Room was actually 30 metres away from the Inn . No wifi but a noisey plant room adjacent to keep me company all through the night 1st night no heating , 1st breakfast disorganised , 2nd night, no hot water , I'm not Scandinavian so icy cold showers aren't my thing - then no power or lights as workmen were on site and had cut the power. Apologies were made and promises that the manager would contact me to mske amends .. still waiting .
Stayed 2 nights in Feb 2023