Ratings based on 428 Verified Reviews

4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Convinient location very frindly staff.

Posted 26-Mar-2017
Very attentive staff. Helpful and professional. Suitable amneties, car park close by. good breakfast. clean hotel. Very reasonably priced.
Comment from Hotel Management
28-Mar-2017 by Kirsty, Hotel Management
Thank you for your comments. It's great you found the staff helpful and professional in addition to us being reasonably priced. We hope to see you again next time you are visiting Stevenage. Kind Regards Kirsty DGM
3out of 5
by A verified traveller from Harrogate

Spoilt by bad incident

Posted 13-Mar-2017
OK hotel, nothing special. Stay was ruined by a morning call at 6:20 which I hadn't asked for, I was there to relax and visit London but being so abruptly woken ruined the visit. The cost of the evening was removed from the bill which was good of the manager but it didn't really compensate for walking round like a zombie for the day as my wife and I were shattered. No problem with the hotel, you get what you pay for.
4out of 5
by A verified traveller

Nice clean & comfortable, outside is a letdown

Posted 12-Dec-2016 on Hotels
Very nice clean hotel, friendly and polite staff. The only thing stopping me giving it a 5 rating was outside the hotel, lots of litter, and cigarette stubs all around the front entrance, and for me it's the first thing I notice, it's a common problem for ALL hotels in this country. Staff should understand this area is very important, as it's the first area of the hotel customers see.
4out of 5
by A verified traveller

Convenient

Posted 22-Nov-2016 on Hotels
Room was a good size and clean, there was a stain on the carpet. Checkin was good and staff friendly and efficient, I was promised a bag of breakfast food because I was leaving early, this materialised as an offer to take what I wanted from the breakbar. Limited time and nothing to carry it in meant I left with only a banana. I would stay again.
Comment from Hotel Management
28-Nov-2016 by General Manager, Hotel Management
Thank you for your review. It's good to hear that you found the room sizeable and clean and that you found the staff on check-in agreeable and helpful. I'm sorry to hear your promised take away bag was not ready for you on check-out. I can only apologise for what may have been a miscommunication between our team. I hope that you'll think of us if you're in the area again. Simon Beal: Guest Service Manager
5out of 5
by A verified traveller

Weekend away

Posted 31-Oct-2016 on Hotels
Nice welcome on arrival quick checkin. Nice room comfy bed. Quite room slight traffic noise. breakfast ok Convenient for bua/rail interchange
5out of 5
by A verified traveller

Posted 14-Oct-2016 on Hotels
Wonderful.
5out of 5
Recommended
for Everyone
by A verified traveller from UK

In the town center

Posted 14-Oct-2016
Pros: Everything
Cons: Nothing
I like it.. close to a lot of things very lovely place.. had a good time all around town and was easy to locate
Comment from Hotel Management
21-Oct-2016 by Simon Beal: Guest Service Manager, Hotel Management
Thank you for your review. It's great to hear that you enjoyed your stay and that you particularly found our location to be useful. We hope to see you again, if you're in the area.
3out of 5
by A verified traveller

This traveller left a rating score only Posted 10-Oct-2016 on Hotels
5out of 5
by A verified traveller

This traveller left a rating score only Posted 07-Oct-2016 on Hotels
5out of 5
by A verified traveller

Great Value for Money

Posted 06-Oct-2016 on Hotels
I was visiting to go to a wedding nearby, hotel staff were very friendly and breakfast had more choices than expected. Really good value for money! We had no problems during our stay - super!!
Comment from Hotel Management
09-Oct-2016 by General Manager, Hotel Management
Thank you for your review. It's great to hear how much you enjoyed your stay. I'm glad you liked the breakfast and value and especially that you found the staff so agreeable. We hope you'll think of us if you're in the area again. Kind Regards Simon Beal Guest Service