Ratings based on 408 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from UK

In the town center

Posted 14-Oct-2016
Pros: Everything
Cons: Nothing
I like it.. close to a lot of things very lovely place.. had a good time all around town and was easy to locate
Comment from Hotel Management
21-Oct-2016 by Simon Beal: Guest Service Manager, Hotel Management
Thank you for your review. It's great to hear that you enjoyed your stay and that you particularly found our location to be useful. We hope to see you again, if you're in the area.
4out of 5
by A verified traveller from Moreno Valley,CA

nice hotel outside London

Posted 19-Sep-2016
very nice hotel outside london (30 miles) very affordable price, excellent customer service , great free breakfast, comfort at all, only cons pay for parking(£5), good choice if you have a car rental to back and for to London!!
4out of 5
by Efunjoke from Stevenage

Posted 02-Sep-2016 on Hotels
Good as usual
Comment from Hotel Management
05-Sep-2016 by General Manager, Hotel Management
Thank you for your review Efunjoke. I'm so glad to hear that you have enjoyed your stay with us. I hope you'll think of us the next time you are in the area. Kind Regards Simon Beal: Guest Service Manager
5out of 5
by A verified traveller

Nicest room, beds, restaurant -30 min fm Luton

Posted 28-Aug-2016 on Hotels
Apart from parking issue (you have to pay £5 to use Matalans car park till 10am but check out is 11am) this is fab hotel and lovely buffet breakfast
Comment from Hotel Management
05-Sep-2016 by General Manager, Hotel Management
Thank you for your review. It's good to hear how much you enjoyed staying with us and that you found the breakfast so lovely. Being in a town centre, we do have limited car parking and therefore we save these spaces for any disabled guests we may have staying with us. However, some car parks around us do kindly offer reduced rates for our guests. I hope that this will not dissuade you from staying with us the next time you are in the area. Kind Regards Simon Beal: Guest Service Manager
5out of 5
by A verified traveller

This traveller left a rating score only Posted 23-Aug-2016 on Hotels
5out of 5
by A verified traveller

Very good value

Posted 23-Aug-2016 on Hotels
Very good new hotel at a very good price for parent and small children.
4out of 5
by Kee from Glasgow

Simply and comfort

Posted 21-Aug-2016 on Hotels
We stay for a night. Reception was helpful. No parking is bit of hassle for me.
5out of 5
by steve and jo from belfast

visiting family

Posted 20-Aug-2016 on Hotels
the room was ready as soon as we arrived. it was clean, bright and comfortable. the staff were all really friendly. absolutely brilliant stay
4out of 5
by A verified traveller

Posted 20-Aug-2016 on Hotels
It's the first time to stay at Holiday Inn Express. Overall it's nice to stay short. But the room is a bit too small for a couple and 1 child staying together as it lacks of space for luggage after sofa bed is opened.
Comment from Hotel Management
30-Aug-2016 by General Manager, Hotel Management
Thank you for your feedback. It's great to hear you enjoyed your stay and I am sorry to hear you found the room to be a little small for your family. I do hope this has not deterred you from staying with us again. Kind Regards Kirsty DGM
4out of 5
by Narinder from West Yorkshire

Good value

Posted 16-Aug-2016 on Hotels
Went to visit family, friendly staff, offered to store some of my goods in their fridge as no fridge in my room. Sofa bed for kids not very comfortable. Breakfast a little limited and repetitive. But overall good vaulue, good location and helpful staff. I would stay again!
Comment from Hotel Management
30-Aug-2016 by General Manager, Hotel Management
Thank you Narinder for your review. I'm so pleased you found us value for money and our location for perfect for the family visit. It's also great the staff were friendly and helpful. I am sorry to hear about the sofa bed being uncomfortable, I will pass this on to my housekeeping team. Kind Regards Kirsty DGM