Ratings based on 440 Verified Reviews

4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from sadique

Very relaxing time there

Posted 28-May-2017
Friendly & helpful staff . Good service , very convenient for every thing .
Comment from Hotel Management
29-May-2017 by Simon Beal: Guest Service Manager, Hotel Management
Thank you for your review Rabia. It's great to hear how relaxing you found your stay. I'm glad that the staff were agreeable and helpful and that everything was convenient for you. We hope you'll think of us if you're in the area again. Kind Regards
2 out of 5
by A verified traveller

Trying to charge you more than a four star hotel

Posted 25-May-2017
Once you had stayed no better rates as a returning customer, will try and stitch you up the best they csn
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Apr-2017
Lovely hotel. Clean throughout, great choices for breakfast
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Apr-2017
Good clean hotel with easy access to A1M. Had everything we needed for our 1 night stopover. Off site parking across the road for £5.
Comment from Hotel Management
07-Apr-2017 by Kirsty, Hotel Management
Thank you for your feedback. It's great we were everything you needed your a 1 night stopover and you found us easy to find from the A1M. I'm also pleased you took advantage of our parking arrangement with Matalan across the road. We hope to see you next time you are in the area. Kind Regards Kirsty
4 out of 5
Recommended
for Everyone
by A verified traveller

Convinient location very frindly staff.

Posted 26-Mar-2017
Very attentive staff. Helpful and professional. Suitable amneties, car park close by. good breakfast. clean hotel. Very reasonably priced.
Comment from Hotel Management
28-Mar-2017 by Kirsty, Hotel Management
Thank you for your comments. It's great you found the staff helpful and professional in addition to us being reasonably priced. We hope to see you again next time you are visiting Stevenage. Kind Regards Kirsty DGM
3 out of 5
by A verified traveller from Harrogate

Spoilt by bad incident

Posted 13-Mar-2017
OK hotel, nothing special. Stay was ruined by a morning call at 6:20 which I hadn't asked for, I was there to relax and visit London but being so abruptly woken ruined the visit. The cost of the evening was removed from the bill which was good of the manager but it didn't really compensate for walking round like a zombie for the day as my wife and I were shattered. No problem with the hotel, you get what you pay for.
3 out of 5
by Paul

Not happy

Posted 13-Feb-2017 on Hotels
We were disappointed in parking as we were lead to believe parking was on site , not in a public parking area . The room was cold , noisy from other rooms and in corridor. Was lead to believe fitness center on site and was not , you have to pay to use public one , paying £10 for parking was rediculas . No choice for veggi sausage in breakfast. These may sound like silly complaints. BUT if you want you clients to return to any of your hotels , these little things make a difference. Especially if they are addressed properly on your website
4 out of 5
by Jacqueline

warm and comforting

Posted 06-Feb-2017 on Hotels
it was a comfortable and warm but more information on where to park should be given at time of booking
5 out of 5
by A verified traveller

A good hotel

Posted 30-Jan-2017 on Hotels
It's wonderful we were comfortable service very good.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Convenient Location

Posted 12-Jan-2017 on Ebookers
Pros: Staff and Cleanliness
Cons: Breakfast and possibly dinner menu instead of a take away
Location: A lot of Restaurants and bars close by
Hotel and staff were lovely, only downfall is breakfast is very basic and not up to a standard expected from Holiday Inn