Ratings based on 485 Verified Reviews

4.2 out of 5
84% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from UK

Must do better.

Posted 03-Jan-2018
Pros: It was pretty average overall.
Cons: Parking is not free and a very mediocre restaurant is hugely overpriced.
Location: Airport. Nobody goes to Luton for tourism.
15 pounds for two glasses of wine. Enough said. Stop profiteering from travlers.
3 out of 5
by A verified traveller

Room problem

Posted 16-Dec-2017
Room was very cold even with heating full on. Never got above luke warm.
2 out of 5
by A verified traveller from UK

Poor management, unable to cope with emergency

Posted 11-Dec-2017
Pros: Room
Cons: Better management and planning , More helpful staff, basic emergency kit onsite.
Me and several other cars were stalk in the car park for more than 2 hours and unable to get out following snowfall. Poor planning as it was clear bad weather was on the way, yet the hotel had done absolutely nothing such as spreading salt or having someone on hand or even having a shovel to allow the guests to clear the drive themselves. Very unhelpful receptionist saying "I can not do anything about it" with no manager/ senior staff or estate people on site! Complete mess and a shamble and very poor planning!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Nov-2017
The place was very clean with helpful staff and good clean amenities. The food was good and the warm atmosphere of the dining area and bar facilities was excellent. I would recommend this establishment to anybody needing to base themselves close to Luton London airport
3 out of 5
by Gary

Very Plain

Posted 23-Sep-2017 on Hotels
Not a relaxing night. Very noisy Aircon, one of the Loo’s was broken. The beds were VERY hard. Also what self respecting hotel doesn’t offer biscuits in the room and only 2 tea bags.
3 out of 5
Recommended
for Everyone
by A verified traveller from England

Hotel is ok

Posted 22-Sep-2017
Could have been clearer with paying for parking and sofa bed was uncomfortable
5 out of 5
by Wade

Posted 18-Sep-2017 on Hotels
Staff were excellent :-) Perfect location for Luton Airport
4 out of 5
Recommended
for Families
by A verified traveller

Posted 04-Sep-2017
Cons: Better signing to the hotel entrance from the dual carriageway. Drop the car park charge. It's excessive for an out of town hotel.
Arrived late at Luton airport. The hotel has a 24 hour reception. Comfortable stay, pleasant breakfast. Had a large family room which fitted 2 adults and two teenagers. The airport is 5-10 minutes drive from this hotel. Would definitely consider using this hotel again if we fly from Luton airport. We used the medium stay car park at the airport for 3 weeks, but this hotel also offers park/fly packages. Will look into these next time.
4 out of 5
by richard

Good hot

Posted 24-Aug-2017 on Hotels
Good modern hotel easy access from major roads
4 out of 5
by A verified traveller

Good breakfast and dirty room

Posted 18-Aug-2017 on Orbitz
Pros: Great breakfast. Helpful staff.
Cons: Clean the room before check in.
Location: A few minuted drive from the airport.
The hotel has a great potential. The breakfast was very good. Some of the staff was very helpful. However the experience was affected by a dirty room. The shower was dirty and obviously not cleaned before our stay. The toilette also was dirty and wasn't cleaned. The sink was clogged and water did not drain fast enough, we had to wait a few minutes until the water level decreased.