Staff rude and abrupt even at reception no good welcome aura.. Cleaners when we stayed on a Friday dont understand even asking for water.. No complimentary water in the rooms.
Bath towels had black marks (like mascara) on 2.
Comment from Hotel Management
02-Aug-2017 by The Hilton Garden Inn Team , Hotel Management
Dear Sir/ Madam,
Thank you for contacting us with regards to your recent stay at our hotel.
I'm disappointed to read of your experience and can only apologise for the mistakes that we made on this occasion.
Rest assured that your comments have been followed up with our Front of House and Housekeeping Managers.
I hope that we have the opportunity to welcome you back and restore your faith in the hotel and our service.