Ratings based on 470 Verified Reviews

4.3 out of 5
86% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from England

Hotel is ok

Posted 22-Sep-2017
Could have been clearer with paying for parking and sofa bed was uncomfortable
4 out of 5
Recommended
for Families
by A verified traveller

Posted 04-Sep-2017
Cons: Better signing to the hotel entrance from the dual carriageway. Drop the car park charge. It's excessive for an out of town hotel.
Arrived late at Luton airport. The hotel has a 24 hour reception. Comfortable stay, pleasant breakfast. Had a large family room which fitted 2 adults and two teenagers. The airport is 5-10 minutes drive from this hotel. Would definitely consider using this hotel again if we fly from Luton airport. We used the medium stay car park at the airport for 3 weeks, but this hotel also offers park/fly packages. Will look into these next time.
3 out of 5
by A verified traveller from London

Do not stay here unless desperate

Posted 02-Jul-2017
Staff rude and abrupt even at reception no good welcome aura.. Cleaners when we stayed on a Friday dont understand even asking for water.. No complimentary water in the rooms. Bath towels had black marks (like mascara) on 2.
Comment from Hotel Management
02-Aug-2017 by The Hilton Garden Inn Team , Hotel Management
Dear Sir/ Madam, Thank you for contacting us with regards to your recent stay at our hotel. I'm disappointed to read of your experience and can only apologise for the mistakes that we made on this occasion. Rest assured that your comments have been followed up with our Front of House and Housekeeping Managers. I hope that we have the opportunity to welcome you back and restore your faith in the hotel and our service. Kind regards, Emma Dawson
4 out of 5
by A verified traveller

Posted 25-Jun-2017 on Hotels
Comment from Hotel Management
02-Aug-2017
Hello there, Thank you for your star rating and we shall look forward to welcoming you back to our hotel very soon! Kind regards, The Hilton Garden Inn Team
5 out of 5
Recommended
for Everyone
by A verified traveller from T

Best hotel in luton

Posted 24-Jun-2017
The hotel was great, the staff were great what else can I say apart from I would definitely stay there again! Also the air con was amazing in the mini heat wave we have just had!
Comment from Hotel Management
02-Aug-2017 by The Hilton Garden Inn Team, Hotel Management
Hello there, Thank you for your feedback and I'm pleased to hear you had a great stay! We shall look forward to welcoming you back soon. Kind regards, The Hilton Garden Inn Team
4 out of 5
by Nicky

Some good, some average but clean and quiet.

Posted 03-Jun-2017 on Hotels
Really helpful lady on reception, I wish I'd caught her name. She advised us very accurately of local places to go out to. The shop was poorly staffed and the ice creams we tried to pay for were slush by the time we had managed to pay!
Comment from Hotel Management
02-Aug-2017
Dear Nicky, Thank you for taking the time to send us a review of your stay at the Hilton Garden Inn Luton North. I'm pleased to hear that you found our front desk team helpful on arrival however disappointed to read of your experience with the shop we have on site. I have passed your feedback to our Food & Beverage Manager to action for future reference. We shall look forward to welcoming you back very soon! Kind regards, The Hilton Garden Inn Team
3 out of 5
by Margaret

Not impressed

Posted 30-May-2017 on Hotels
Not so good. Alarm clearly previously set to 03:00 meant awake early! Happened to friends also staying there. Bed uncomfortable. Not the best of stays.
5 out of 5
by Ian

Golf

Posted 21-May-2017 on Hotels
Great Stay
4 out of 5
Recommended
for Families
by A verified traveller

Family Booking [2 adults, 2 kids]

Posted 02-May-2017
Pros: clean / good price / quiet - everything you want from a hotel
Cons: we ordered an extra bed duvet - duvet came with a stain - i give the hotel the benefit of the doubt as everything else was well presented
Location: Sun afternoon: Dunstable Country Park Monday: Woburn Safari Park
Booked the family room through Expedia... Overall 9/10. Good size room / clean / sofa bed not ideal to sleep on but probably better than most / good fitness room / restaurant serves good food although the menu is limited / breakfast buffet was very good - usual kind of food but all very good. Parking was included in the booking via Expedia else i think its £5. Lots of parking available. the lobby area is particularly nice - nice place to relax with the tablets/phones for a few minutes of peace = )
5 out of 5
Recommended
for Everyone
by A verified traveller

excellent location

Posted 02-May-2017
easy to reach every part of Luton. very quick response to every requirement.