Ratings based on 84 verified reviews

4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 17 Oct 2019
Comment from Hotel Management
25 Oct 2019 by Reservations Team, Hotel Management
Thanks for choosing to stay with us
1 out of 5
by a verified traveller

Posted 16 Sep 2019
I booked a 'quiet' room… I rang twice to check I had a 'quiet ' room... I explained in my booking that I was working in a hospital the following day so needed to get a good nights sleep - so room not to be near, doors, lifts, generator, vent etc.. Upon arrival - approx. 8pm, I was shown to a room which had a dirty carpet, bits all over it, clearly not been vacuumed, 2 doors outside the bedroom door, and a massive noisy deafening vent outside the window - one window (single glazed) did not close properly... I then had to find another hotel elsewhere in Bedford and drive around until I found one.. which meant I also had nothing to eat... to say I am disappointed is the understatement of the century.. would never ever book here again. Staff member was not very helpful.
4 out of 5
by a verified traveller

Posted 21 Aug 2019
The location was excellent. Night parking convenient. Restaurant service.
Comment from Hotel Management
28 Aug 2019 by Reservations Team, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by a verified traveller

Posted 16 Aug 2019 on Hotels
Comment from Hotel Management
28 Aug 2019 by Reservations Team, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by a verified traveller

Posted 12 Aug 2019 on Ebookers
A little cramped in the room For two But it was very well thought out and the room was very clean and comfortable Noisy late at night with a. Private function downstairs the music was very loud at one point not good as we were up at 530 that morning for a local race !
Comment from Hotel Management
28 Aug 2019 by Reservations Team, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by a verified traveller

Posted 4 Aug 2019 on Hotels
Comment from Hotel Management
28 Aug 2019 by Reservations Team, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by a verified traveller

One Nights break

Posted 29 Jul 2019 on Hotels
nice hotel on the riverside.comfy bed with a good shower.Within walking distance of all amenities
Comment from Hotel Management
30 Jul 2019 by Reservations Team, Hotel Management
Thanks for choosing to stay with us
5 out of 5
by a verified traveller

Posted 29 Jul 2019
Easy for my mum and dad as their 90 , room was lovely and bathroom equipped for disabled
Comment from Hotel Management
30 Jul 2019 by Reservations Team, Hotel Management
Thanks for choosing to book for your parents to stay with us, we pleased they enjoyed their stay
5 out of 5
by a verified traveller

Top Pub and hotel

Posted 29 Jul 2019 on Hotels
Great place - location is lovely , service friendly , food good
Comment from Hotel Management
30 Jul 2019 by Reservations Team, Hotel Management
We are pleased to hear you enjoyed your recent stay with us
2 out of 5
by a verified traveller

Posted 28 Jul 2019
Booked a room to include bath several months back. Arrived to find room in hotel was not available. Moved to annexe room outside of main hotel. Room was a purpose build disabled access room which whilst serving a purpose was not as anticipated. Broken glass outside room, key did not work and location meant I had to to walk through ongoing private party several times to sort access. Room whilst clean, smelt due to drainage issues and
Comment from Hotel Management
30 Jul 2019 by Reservations Team, Hotel Management
Thanks for your feedback. Our team will address this privately