The 'welcome' we received was rather cold and disinterested (check-out was worse!). There was a lot of noise down our corridor from 11pm onwards (sounded like a group of teenagers, who hadn't thought about the fact that there might just be people trying to sleep!). I was going to report this on the way out, but the receptionist was dealing with some other people, and she didn't even bother to ask if everything had been ok for us. The worst complaint, though, concerns our room: the furniture was dated and covered in sizeable scratches; only one side of the bed had any sort of bedside table (my husband had to put his drinks on the floor); there was too much furniture for the size of the room, and the bathroom was dated. The only good things were the curtains and cushion, which looked like they had been changed fairly recently. Our daughter was staying in a room on the other side of the hotel, and she couldn't understand why we were complaining about our room - she was very happy with hers, so I asked her to send me some photos... Her room had clearly been updated very recently (although the tired old wardrobe doors were still there, and a shower curtain!). The furniture looked new, and had been thought out a LOT better than the 'furniture store' we had in our room. However, our BIGGEST bug-bear was the bathroom... Hers had clearly been updated very recently, and was in stark contrast to ours! I don't think the hotel was full, so WHY were the old unrenovated rooms being used!!!