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Reviews of Des Alpes Luzern

3 out of 5
Des Alpes Luzern
Furrengasse 3, Lucerne

Reviews

8.8

Excellent

Rating 10 - Excellent. 299 out of 531 reviews" "
Rating 8 - Good. 158 out of 531 reviews" "
Rating 6 - Okay. 51 out of 531 reviews" "
Rating 4 - Poor. 17 out of 531 reviews" "
Rating 2 - Terrible. 6 out of 531 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Rushabh

Average rooms
Stayed 2 nights in Apr 2024

10/10 Excellent

Pamela Carter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location!! Add to that a lovely facility and wonderful staff, and you have a perfect hotel experience!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Christi

Stayed 2 nights in Mar 2024

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You will not find a better view for this price. The room was cozy and the balcony made it even more wonderful.
Stayed 2 nights in Mar 2024

4/10 Poor

Sarah

Travelled with partner
Disliked: Staff & service, amenities
We checked in around 8:30pm. There was just one person who was bar tending as well as checking guests in. The guy was polite, helpful and friendly however really surprised that the hotel only had one staff member doing so much. Right after check in, we had dinner in the main dining hall by the water. The waitress in the main dining area was absolutely horrendous. Unprofessional and rude. There was no hotel parking. We had to park in public parking about 10 mins away.
Stayed 1 night in Feb 2024

10/10 Excellent

Yvonne

Stayed 1 night in Feb 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View from the room was excellent and the staff was very friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Gina

Stayed 1 night in Dec 2023

10/10 Excellent

Maryjayne

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

DELBERT

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel for our stay in Lucerne. Excellent location right on the river and the Chapel Bridge. Very walkable area with easy access to restaurants, shopping, and area attractions. We easily walked along Lake Lucerne and then on yo the Sleeping Lion monument. We really enjoyed the restaurant downstairs for breakfast and a dinner. Food was excellent with a great view of the river and bridge while we dined.The staff was very friendly and provided us with a few extra restaurant credit vouchers when we checked in which we used for dinner on our last night. The only downside is the lack of parking.There are several public parking options nearby including the train station and under the Hotel Schweizerhof. Be forewarned—the parking runs on the expensive side with 24 hour rates at around $65. Highly recommend this property..
Stayed 3 nights in Dec 2023

10/10 Excellent

Thao

Liked: Amenities
Had a pleasant stay! Highly recommended!
Stayed 1 night in Dec 2023

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with a view. Easy walk from train station. Staff was very friendly and helpful. We were given vouchers to use at the restaurant for breakfast but chose to use all our vouchers toward a dinner - best choice as the dinner was great. Hotel room, service and food was perfect.
Stayed 2 nights in Nov 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
We very much enjoyed our stay at Hotel Des Alps Luzern. Clean, quiet room in a perfect location close to the train station, restaurants, and shopping. Staff were very kind and friendly. Would definitely stay here again!
Stayed 1 night in Nov 2023

10/10 Excellent

ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a beautiful view of the river and the city of Lucerne. The staff is very helpful and friendly. Location is conveniently located near the train station.
Stayed 1 night in Nov 2023

4/10 Poor

Carlos

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
One to ten this hotel is a 2.5
Stayed 1 night in Nov 2023

6/10 Okay

Thomas Lee

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very old and multiple floor place and furniture is not stylish nor fit the room
Stayed 1 night in Nov 2023

10/10 Excellent

Lorianne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location in the heart of Lucerne. Walking distance to the train station and all major attractions in the city. Parking garage very close by which was convenient for us since we had a rental. The staff here are very friendly and helpful. The hotel was also very clean. Would highly recommend this hotel if you’re visiting Lucerne!!
Stayed 3 nights in Oct 2023

10/10 Excellent

Laurie

Stayed 1 night in Nov 2023

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a 5 minute walk from the train station, right across the river. I had a spectacular view from my window. It is an easy walk to all the important tourist highlights. There is no breakfast buffet; they give you vouchers worth 18.50 CHF for the pricey restaurant downstairs; if you have anything other than eggs and coffee it can get pricey. They do leave a coffee macine in the closet, you would have to take it out and figure out where to use it. The bathroom is small but functional and clean. Soundproofing could be better (i could hear people clomping around upstairs and next door and conversations outside my door) though these were only brief annoyances. All in all this was a perfect launching point for 3 day stay in amazing Luzern!
Stayed 3 nights in Oct 2023

10/10 Excellent

Belia-Eugenia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property with amazing views of Chapel Bridge and Jesuit Church. Staff was pleasant. Room was small but very comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Joseph

Stayed 1 night in Oct 2023

2/10 Terrible

Ping

Stayed 1 night in Oct 2023

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Stayed 3 nights in Oct 2023

10/10 Excellent

Robert, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful dinning room and tables lakeside.
Stayed 2 nights in Sep 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service
Great location and very nice staff. Easy to walk to train. Beautiful view along Lake Lucerne. Would definitely stay again.
Stayed 4 nights in Oct 2023

10/10 Excellent

Lynn

Stayed 2 nights in Oct 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Switzerland Farewell
Des Alpes was our last stop before we returned to the US. What a wonderful way to end our journey. The hotel and all of the amenities were excellent. The dining along the water was delightful and walking throughout this region of Lucerne was the perfect ending. We would love to return!
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Donald M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy in Luzern
Very nice and convenient location. Enjoyed the hotel restaurant.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joel, Dartmouth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed this hotel. The staff were friendly and the hotel was on the riverfront facing the Chapel Bridge.
Stayed 2 nights in Sep 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service
Close to train and bus stops Central located to all main attractions
Stayed 3 nights in Sep 2023

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You just can't get a better location for immersing yourself into Lucerne. Must be aware of no central air conditioning on your timing. But everything else way offsets any negative on that. Even not having a River view was ok because of everything else was so good.
Stayed 3 nights in Sep 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The beauty
Stayed 1 night in Sep 2023

8/10 Good

Fernando, MANAGUA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walking distance to the train station and many options for dining.
Stayed 2 nights in Sep 2023

8/10 Good

Barry

Liked: Amenities
Great location
Stayed 3 nights in Sep 2023

10/10 Excellent

Vijay

Liked: Amenities
Great location and friendly staff - no AC.
Stayed 1 night in Sep 2023

6/10 Okay

Hongrui

Stayed 1 night in Sep 2023

2/10 Terrible

Stefan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

patrick

Liked: Cleanliness
small room no view & noisy and no ac - great location
Stayed 2 nights in Aug 2023

10/10 Excellent

Vibha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff, beautiful hotel, gorgeous balcony view! Loved the restaurant too
Stayed 1 night in Aug 2023

10/10 Excellent

Maureen

Stayed 1 night in Aug 2023

2/10 Terrible

Anchal

Travelled with partner
Disliked: Staff & service, amenities
The hotel staff was not welcoming or helpful. Even rude. The hotel is not air conditioned and it was like a sauna in there. We asked for an additional fan as we were unable to sleep . The reply was its a Swiss weather and we don’t have any additional fan to give you. No toiletries in the bathroom. Nothing you asked could you provided. The phone in the room did not work. During checkout they wanted us to leave at sharp 11:00 and we did not get our room during checkin until Late evening. The only thing good about the hotel is the location and the restaurant by the water. I would not recommend the place.
Stayed 2 nights in Aug 2023

6/10 Okay

Jarmin

Stayed 2 nights in Aug 2023

6/10 Okay

Doug

Travelled with partner
Liked: Cleanliness, staff & service
We had stayed here before and loved it but it was so hot in our room. Would have been a better stay if it would have been air conditioned. Everything else was lovely. Especially the staff and food.
Stayed 1 night in Aug 2023

10/10 Excellent

Michael, SUWANEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful to be so close to all the sites and in such a beautiful and well appointed space. A simple elevator ride down to a fabulous restaurant was perfect - especially on a rainy day. Staff were so friendly throughout! Can't imagine a better accommodation.
Stayed 1 night in Jul 2023

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing staff were friendly it's secure room was lush a little small but no big deal the balcony with stunning views of snowy mountains ,chapel Bridge which is stunning at night and beautiful sunsets location is great walking distance from train station and loads of shopping highly recommend staying here a little bit of luxury
Stayed 1 night in Apr 2023

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Wonderful public areas. Room was basic but clean.
Stayed 1 night in Aug 2023

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location and views
The hotel is just across the bridge from the train station and very convenient if you are traveling by train. If you book a waterfront room, the view of the Chapel Bridge is amazing. Our room was nice , clean and comfortable. Check in was efficient. The restaurant is very nice but a bit pricey and the staff was not very friendly. I think it’s more our problem though due to the language barrier. They only had one wait person in the evening that spoke English well enough to communicate with us so, again, our problem. But the hotel was lovely, very convenient to shopping and restaurants and highly recommend.
Stayed 2 nights in Aug 2023