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Reviews of Holiday Inn Norwich City, an IHG Hotel

4 out of 5
Holiday Inn Norwich City, an IHG Hotel
Carrow Road, Norwich, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 494 out of 986 reviews" "
Rating 8 - Good. 383 out of 986 reviews" "
Rating 6 - Okay. 72 out of 986 reviews" "
Rating 4 - Poor. 24 out of 986 reviews" "
Rating 2 - Terrible. 13 out of 986 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paramjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn Norwich City is conveniently located, staffed by excellent, friendly and professional staff. the rooms werespacious, comfortable, clean and - most importantly - exceptionally quiet. All this made for a wonderful stay.
Stayed 4 nights in Feb 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk from the train station. Visiting family who live nearby so very convenient location. Even though they are doing refurbishment there was still everything that you needed. Professional staff. Clean room and bathroom.
Stayed 1 night in Feb 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Most of the staff were polite and efficient, though because of renovations, breakfast was chaos and the bar was very much ‘make shift’ Although I do understand it is difficult work under these conditions
Stayed 2 nights in Feb 2024

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay with a pitch view family room, well worth the money.
Stayed 1 night in Feb 2024

8/10 Good

Anne-Marie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Large room, comfortable beds. Reception and bar staff friendly and helpful. They are renovating the building so have to enter through an emergency exit at the back of the building. Not that much of a problem though. My only complaint is that house keeping use the guest lifts when moving between floors. Meaning when your trying to use them in the morning you have to wait whilst they put all their equipment in and out of the lift with little space for you to get into the lift. This happened twice to me and the second occasion I ended up travelling up and down in the lift because i couldn't get to the lift button and the maid didn't have the curtesy to press the lift button for the ground floor. Really annoying.
Stayed 1 night in Feb 2024

10/10 Excellent

Maree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice Holiday Inn. Easy parking. Food was delicious and staff very helpful.
Stayed 2 nights in Jan 2024

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, picked for the location to the football club (some rooms have a pitch view). Staff were friendly & helpful. Room was nice & clean, as was bathroom. Great buffet breakfast, staff constantly restocking items to keep it fresh. If we needed to travel to Norwich in the future we would definitely stay here again.
Stayed 1 night in Jan 2024

2/10 Terrible

Angela

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suite stay
Booked a suite and was a little disappointed, identical to a normal room but with a door leading to a second lounge room.
Stayed 1 night in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Helen

Stayed 1 night in Nov 2023

10/10 Excellent

CAROLINE

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Leslie

Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023

10/10 Excellent

Angela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, easy to find, parking close by and wonderful view of Norwich City football stadium from our room. Excellent breakfast and very friendly and helpful staff.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Stayed 1 night in Nov 2023

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL FINE.
Stayed 1 night in Nov 2023

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Glen

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

david

Stayed 1 night in Nov 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polar Express visit
Great view of stadium, breakfast fantastic and the staff really helpful and friendly. Would definitely stay again
Stayed 1 night in Nov 2023

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, good service, nice food Room at the back look over the football ground
Stayed 2 nights in Nov 2023

8/10 Good

D

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Rachael

Travelled with family
Liked: Property conditions & facilities, room comfort
Family treat
All good and value for money, bathroom had some black mould, a flashing light and the corridors smelt stale. Overall could do with a bit of an update but like the location 😊
Stayed 1 night in Oct 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just lovely
Stayed 1 night in Oct 2023

10/10 Excellent

william

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fun to stay in a hotel that was connected to the Carrow Road Football Stadium. We enjoyed attending a match (NCFC vs Boro). Go Canaries! The location is fairly easy walking distance to a market, a shopping center, the cinema, the train station, and the city center - very refreshing coming from America. The room was clean and the staff was nice. Only complaint - the lighting in the room was a bit weird, could have used dimmers on the LEDs. A minifridge would have been nice for storing perishables and drinks.
Stayed 2 nights in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Valerie

Liked: Staff & service
Stayed 3 nights in Oct 2023

8/10 Good

MR R D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit out of centre, but well appointed
It's handy for the railway station (and the soccer ground if you were going to a match). But it's not right in the city centre, although a pleasant riverside walk The staff are friendly and efficient. The rooms are very spacious and well appointed for the price. I'd stay there again if I were planning to break in Norwich (which is perhaps the ultimate test of a hotel).
Room 617
Room 617
The view from room 617
Stayed 5 nights in Oct 2023

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally situated for visiting family. Professional reception staff and easy check in. Clean room. Unfortunately I had noisy neighbours so interrupted nights sleep. The lift wasn’t great but the view from the stairs was worth the six flights of stairs.
Stayed 1 night in Oct 2023

10/10 Excellent

Scott

Stayed 1 night in Oct 2023

10/10 Excellent

Neil

Stayed 1 night in Oct 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
This is the 3rd or 4th time that we have stayed in Norwich at this hotel . It is well placed , clean and the breakfasts are good - what more could you want ?
Stayed 1 night in Sep 2023

8/10 Good

James

Stayed 1 night in Sep 2023

8/10 Good

Lawrence

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

neil

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel - housekeeping need some training
Hotel is nice and good location. It housekeeping barging in an hour before check out was unacceptable. Reception staff were great about it but still it’s nit good enough
Stayed 2 nights in Sep 2023

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

2/10 Terrible

Shirley

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 3 nights in Sep 2023

10/10 Excellent

Albin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Sandeep

Stayed 3 nights in Sep 2023

6/10 Okay

Anthony

Travelled with family
Liked: Staff & service, room comfort
Hotel was ok. Needs a refresh now - looking tired and our bathroom wasn’t up to scratch with mould and generally worn fixtures and fittings.
Stayed 1 night in Sep 2023

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Busy Hotel
The hotel was very clean. Unfortunately for us there were large coaches full of guests so it was very busy at breakfast and evening meals. The other disappointment was where our room was it was very noisy all night with a rumbling sound which kept me awake. Having asked to be in a quiet area of the hotel. This was niot good.
Stayed 4 nights in Sep 2023

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with helpful and friendly staff. Good food and a nice lobby with comfortable chairs. Only issue were bizarre shower controls. Housekeeping staff instructed us how it worked. Then all was fine.
Stayed 5 nights in Sep 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,spacious room and great location. Will use again!
Stayed 2 nights in Sep 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
1 night away
The signage for the disabled parking could have been better, there was none. It wasn’t til we got to the hotel entrance that we saw it. Apart from that, we thoroughly enjoyed our stay. The food was amazing, and the Chef gave us the recipe for the leek and potato soup. The staff were all so friendly, and it really didn’t seem to be just put on.
Stayed 1 night in Sep 2023