Ratings based on 404 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
60% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from palm beach, fl

Perfect location

Posted 21-Sep-2016
Pros: Location, comfort, cleanliness
Cons: Can't think of one thing
Location: Chagrin falls, uhaja.
Every facet of my five day stay was outstanding! You ask for more I can't say any more. It's that good.
4out of 5
by A verified traveller from Madrid/Chicago

Great room with kitchen

Posted 14-Sep-2016
My husband from Spain thought the room was incredible and I agree. The price was good, convenient to lots of restaurants, bed was dream perfect. This would be an excellent place to stay for a few days.
1out of 5
by A verified traveller

Bad Hotel

Posted 29-Aug-2016
Pros: Nothing
Cons: Better managed
Location: Beachwood, near freeway. Close to Whole Foods. and some restaurants.
Poorly managed. It shows in everything, from check in to filthy rooms to bfast.
Comment from Hotel Management
08-Sep-2016 by Manager, Hotel Management
Your review for our hotel was recently brought to my attention. I want to sincerely apologize that you had problems at check in, issues with cleanliness in your room, and that our grab-and-go breakfast was not to your liking. We will do our best to rectify the issues you encountered and also manage our offerings better. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
4out of 5
by A verified traveller from Toronto

Basic but very comfortable

Posted 01-Aug-2016
Pros: Location
Cons: Nothing I can think of. The breakfast was limited
Location: Chagrin Falls. Close to the highway
No issues. Served the purpose for the one night. Overall it was fine
Comment from Hotel Management
08-Aug-2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We are delighted that you enjoyed your stay and hope that we can be of service to you the next time you are in our area.
3out of 5
by A verified traveller

This traveller left a rating score only Posted 25-Jun-2016 on Hotels
4out of 5
by Elijah

This traveller left a rating score only Posted 20-Jun-2016 on Hotels
1out of 5
by A verified traveller

Just bad

Posted 20-Jun-2016 on Hotels
The only nice thing about the place was the front desk staff. I checked in after 5pm and they gave me a room that was not ready. The bed "looked" made but the pillows had no pillow cases on them. There was only one towel in the bathroom and their was hair stuck to the wall of the shower. There are cheaper places around that are much better then this place. Would not recommend.
Comment from Hotel Management
29-Jun-2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. The situation you described regarding your room having no pillow cases and a lack of towels available, is truly regrettable. We are very sorry for your experience. It would be our pleasure to have you stay with us again the next time you're in the area.
1out of 5
by A verified traveller from fort lauderdale

Not for a short stay

Posted 13-Jun-2016
I got this hotel through Expedia. It said there was a continental breakfast and I expected the same amenities that you get at any other hotel. The continental breakfast was worthless and consisted of coffee and a few granola bars. There also was no maid service. I was told I needed to stay at least eight days before I could get maid service. This hotel was misrepresented and Expedia website. It also cost too much money for what it was giving me.
Comment from Hotel Management
17-Jun-2016 by Manager, Hotel Management
Thank you for your feedback regarding your recent stay at out hotel. In response to your feedback, our breakfast is, indeed, fashioned as a “grab-and-go” convenience styled breakfast amenity and is set up for quick and easy service. Each of our rooms also features a fully equipped kitchen with dishes and utensils available upon request from the front desk. Additionally, most of our guests are extended stay tenants;therefore, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. All of these things are to be communicated at check-in and I apologize that we did not provide the information needed to make your stay comfortable and convenient. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
4out of 5
by A verified traveller from New York

Good hotel in the area

Posted 01-Jun-2016
Cons: One policy: room clean at least staying 4 days
A good hotel in the area, will come again and recommend it.
Comment from Hotel Management
01-Jun-2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. Please accept our apologies that our housekeeping services were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. For guests staying less than a week and for guests who desire additional housekeeping services, we offer the opportunity to purchase full housekeeping or refresh services for a nominal fee. In addition, we always offer upon request a complimentary exchange service at the front desk for items such as towels, bed linens, and soap. Still, I'm glad to read that you had a great stay overall and enjoyed our comfortable accommodations. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
3out of 5
by A verified traveller

This traveller left a rating score only Posted 23-May-2016 on Hotels