Ratings based on 392 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
60% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from ohio

Basic hotel

Posted 06-May-2016
The hotel was ok. The room was a little outdated and the hotel does not have someone at the front desk all night. As far as vending goes inside the hotel, there was one vending machine inside the laundry room. I wouldn't say the hotel is horrible but you get what you pay for.
Comment from Hotel Management
11-May-2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. I apologize that we were unable to exceed your expectations. Please know that a member of our staff is always available. Between the hours of 11pm and 7am, please use the lobby phone to reach a staff member. In response to your feedback, I have retrained our front desk staff to make sure we are responding to guest needs in a timely manner. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
3out of 5
by A verified traveller from 73, Florida

Nice Hotel, Friendly to Pets

Posted 18-Apr-2016
I may be prejudiced about my own doggie, but I sure don't want hear other dogs barking or misbehaving. Fortunately for us, that was not a problem. The room was very nice, and staff very warm and friendly. Only a couple of suggestions: the microwave needed to have a rotating turntable and breakfast should have a few more goodies. I would gladly pay a dollar more per day to have some donuts. A third suggestion, please -- put a grab bar in every bath tub. I was terrified with every shower and gave a sigh of relief every time I safely concluded my shower.
Comment from Hotel Management
02-May-2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the inconveniences you experienced. We are in the process of updating our microwaves and I will be sure to share your feedback regarding our grab-and-go breakfast with our corporate office. As for the grab bar in the bath tub, we do have a few rooms that have those already installed and will make sure we are accurately communicating our room types. Still, I am glad to read that you had a positive stay overall and enjoyed our pet friendly policy. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
3out of 5
by A verified traveller from Belgrade, Serbia

12 nights stay

Posted 29-Feb-2016
+Very friendly stuff, renovated and well equiped rooms, good position -Quite noisy room equipment, poor breakfast, weekly cleaning
Comment from Hotel Management
02-Mar-2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. Please accept our apologies that we were unable to exceed your expectations. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as making sure everything in our rooms is functioning properly. Still, I am pleased to read that you enjoyed our friendly customer service as well as our convenient location. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
2out of 5
by A verified traveller

Extended Stay

Posted 15-Feb-2016
Pros: It was warm
Cons: Bed and policy on dishes
Location: Restaurants good
New policy,,no dishes or pans in room,,,no one told me I had to bring my own stuff,,,bed hard as a rock
Comment from Hotel Management
22-Feb-2016 by Manager, Hotel Management
Thank you for your recent review of your stay. I sincerely apologize that our amenities were not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk for no additional charge. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Thank you again for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
4out of 5
by A verified traveller from Cleveland

Nice Hotel with kitchen Facilities

Posted 08-Feb-2016
Pros: Room Facilities and Cleanliness.
Cons: Billing stuff. I was charged twice for same stay due to confusion between Expedia payment.
Location: Choola a nice place for Food. Also couple of super markets near by.
Everything was good with the stay. Nice and reasonable hotel if you are looking for something with kitchen
Comment from Hotel Management
10-Feb-2016 by Manager, Hotel Management
It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. Please accept our apologies for the billing issues you experienced. I will share your comments with our front desk staff to ensure this is not repeated. Still, I’m glad to read that you had a positive stay overall and were pleased with our comfortable rooms as well as our fully equipped kitchens. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
5out of 5
by Crystal

This traveller left a rating score only Posted 19-Jan-2016 on Hotels
5out of 5
by A verified traveller from B

2016 - Six Night Stay

Posted 05-Jan-2016
The staff was very polite & helpful. The room was immaculate! We could not believe how nice everything was as our expectations were exceeded. We kept asking each other why there were bad reviews? We had no complaints whatsoever. I would stay again and recommend to others!
Comment from Hotel Management
12-Jan-2016 by Manager, Hotel Management
I appreciate you taking the time to write such a nice review. It's great to hear that our staff provided you with great customer service and that our accommodations exceeded your expectations! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
4out of 5
by A verified traveller

Good-sized room, economical, close to the freeway.

Posted 28-Dec-2015
Pros: The room was a good size; there was a refrigerator. It was quiet.
Cons: The "grab-and-go" breakfast too minimal. Packaged muffins & instant oatmeal. Needed some juice and maybe some bagels at least. Mattresses were hard.
Location: Very close to eastern Cleveland suburbs, lots of restaurants.
Stayed three nights. Four people in the room; plenty of space.
Comment from Hotel Management
04-Jan-2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your experience with us. I’m so pleased to read that you enjoyed our spacious rooms as well as our fully equipped kitchens. I’m glad we were able to accommodate your needs with a comfortable stay. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
4out of 5
by A verified traveller

Satisfied

Posted 18-Dec-2015 on Hotels
The room was spacious and setup nice. Had a comfortable stay. Would stay there again.
Comment from Hotel Management
05-Mar-2016 by Manager, Hotel Management
Thank you for taking the time to write a review of your experience with us. It's great to hear that you enjoyed our spacious rooms and had a comfortable stay. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
1out of 5
by A verified traveller

Bed bugs

Posted 04-Dec-2015 on Hotels
There was bed bugs in the bed. I'd never go back.
Comment from Hotel Management
13-Feb-2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.