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Reviews of Holiday Inn Express & Suites Bay City, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Bay City, an IHG Hotel
5618 7th St, Bay City, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 137 out of 200 reviews" "
Rating 8 - Good. 35 out of 200 reviews" "
Rating 6 - Okay. 12 out of 200 reviews" "
Rating 4 - Poor. 11 out of 200 reviews" "
Rating 2 - Terrible. 5 out of 200 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

juan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent sevice and very courteous employees
Stayed 1 night in Apr 2024
Response from Charvis Sophus - General Manager on 15 Apr 2024
Thank you for your wonderful comments. We hope to see again during your travels to Bay City

10/10 Excellent

Don

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V
Stayed 1 night in Mar 2024
Response from Charvis Sophus - General Manager on 8 Apr 2024
Thank you for leaving a review

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Stayed 1 night in Mar 2024
Response from Charvis Sophus - General Manager on 14 Mar 2024
Thank you for your amazing review

10/10 Excellent

Annabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was kind and accommodating. Property was upkept well
Stayed 1 night in Mar 2024
Response from Charvis Sophus - General Manager on 14 Mar 2024
Thank you for you wonderful comments

10/10 Excellent

Silvia

Stayed 1 night in Feb 2024
Response from Charvis Sophus - General Manager on 8 Apr 2024
Thank you for leaving a wonderful review!

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Clean rooms. Helpful staff.
Stayed 2 nights in Jan 2024
Response from Charvis Sophus - General Manager on 22 Jan 2024
Dear Rebecca,Thank you for your kind words! We're thrilled to hear that you had a great stay, found the rooms clean, and experienced helpful assistance from our staff. Your feedback is truly appreciated, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff did their best to accomodate our needs. Would definitely recommend
Stayed 2 nights in Dec 2023
Response from Charvis Sophus - General Manager on 22 Jan 2024
Dear Anonymous,Thank you for your positive review! We're glad to hear that our front desk staff went the extra mile to accommodate your needs. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.

4/10 Poor

Peter

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Breakfast service was horrible. Omelets were cold. Coffee was cold on first day. Sweet rolls unavailable each day of stay. I have stayed in this hotel for several years and this is disappointing. Ice machines gone from our floor. I needed ice for leg pain and had to go the first floor for ice -having difficulty walking. Accessible room is furthest from the elevator so long walk. I will have to check other hotels for my stays in the future.
Stayed 3 nights in Dec 2023
Response from Charvis Sophus - General Manager on 22 Jan 2024
Dear Peter,We apologize for the breakfast and accessibility issues you experienced during your stay. Your feedback is crucial, and we're actively working to address these concerns. We value your loyalty and hope you'll consider giving us another chance to provide an improved experience.

6/10 Okay

Daniel

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Sub par
Bathroom had ants crawling on walls. Toilet anchor bolts were broken. Breakfast food and coffee was cold. Staff was helpful to accommodate issues.
Stayed 3 nights in Dec 2023
Response from Charvis Sophus - General Manager on 22 Jan 2024
Dear Daniel,We apologize for the breakfast and accessibility issues you experienced during your stay. Your feedback is crucial, and we're actively working to address these concerns. We value your loyalty and hope you'll consider giving us another chance to provide an improved experience.

2/10 Terrible

Mark

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place has gone down hill toilet seat broken body wash pump broken coffee was terrible change or clean filter? I won’t stay here again
Stayed 1 night in Nov 2023
Response from Charvis Sophus - General Manager on 22 Jan 2024
Dear Mark,We're sorry for the issues you faced with the broken toilet seat, body wash pump, and coffee. We're addressing these immediately. We hope you reconsider staying with us in the future for an improved experience.

8/10 Good

Tim

Liked: Cleanliness, room comfort
Elevator was out again! This is a decent hotel that just needs a little more attention to employee behavior. The coffee ran out and no attendant around. I had to go looking for her. She wasn’t overloaded with cooking or cleaning tables. There were less than 10 guest having breakfast. She wasn’t hard to find because I could hear her and the other employees making a lot of noise visiting. I mean loud noise, like that made me jump when one of them laughed suddenly. Then she started vacuuming the dining room while people were eating. Just not a very professional way to do things in my opinion. And get the elevator fixed!
Stayed 2 nights in Nov 2023

10/10 Excellent

Christina

Stayed 2 nights in Nov 2023

6/10 Okay

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, room comfort
Facility could have been in better condition.
Elevator was not functioning during my stay. There was no advance indication of this problem with your facility. This 62 year old had to climb stairs to the third floor for a room. Shower drain cover left the drain half uncovered. No floor mat in bathroom the first night for when getting out of the shower to a tiled floor.
Stayed 2 nights in Oct 2023

10/10 Excellent

Khanhly

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Stephen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this Hotel several times and had no complaints but this time it was a little disappointed. There were dead roaches in the room and hallway. The smoke detector in the room I was in had electrical tape covering it for some reason possibly holding it up. Last thing the breakfast had no orange juice or pancakes available both mornings
Stayed 2 nights in Oct 2023

8/10 Good

Dirotte

Stayed 2 nights in Sep 2023

10/10 Excellent

Alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in Sep 2023
Response from Charvis Sophus - General Manager on 4 Sept 2023
Thank you for leaving a review about your stay at the Holiday Inn Express & Suites.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Had a family gathering Everything was perfect. Requested an early check in and I was able to do that which was very convenient If I’m ever in bay city this hotel will be my choice again
Stayed 1 night in Aug 2023
Response from Charvis Sophus - General Manager on 28 Aug 2023
I'm glad to hear that your family gathering went well and that you had a positive experience at the hotel with the early check-in. It's great to know that you're considering this hotel as your choice for future visits to Bay City.

10/10 Excellent

rubie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Charvis Sophus - General Manager on 28 Aug 2023
Thank you for leaving a great review about your stay at Holiday Inn Express Bay City. We hope to see you next time during you Bay City travels

2/10 Terrible

Lee

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Pool area dirty. Old cigarettes buts piled high at pool entrace along with lighter suggesting it belongs to hotel staff. Pool was small. Zero shade anywhere from the sun. Trowable emergency flotation devices were in the water as if they were being used as pool toys. Hotel room had visibly dirty (light mud dried on tile) floors on the tile, i took a small wet towel and was able to wipe it off easily. Shower ceiling had copeous amounts of mold on the ceiling and edged of walls and near mirrors and above shower head. Bed sheets stained in several spots..Took pictures and showed them to hotel staff. They seemed concerened and listened to me but offered no solution or reimbursement or compensation. My suggestions. Try a newer hotel that may have better upkeep. This eas mot n what i expected from a Holiday Inn
Stayed 1 night in Aug 2023

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Charvis Sophus - General Manager on 15 Aug 2023
Dear Colleen,We're thrilled to have received your wonderful review! Your kind words about our hotel brightened our day.Creating memorable experiences for our guests is our top priority, and your feedback lets us know we're on the right track. We're grateful for your appreciation and the time you took to share your thoughts.Should your travels bring you back, we'd love to welcome you to [Hotel Name] again. If you have any further comments or suggestions, feel free to reach out.Warm regards,

4/10 Poor

Theresa

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Called ahead of time and front desk said we could check in early. Arrived at hotel and was told we were unable to check in early. Had to leave & come back, then the lady at front desk very slow and it took awhile for the people in front of us.
Stayed 1 night in Jul 2023
Response from Charvis Sophus - General Manager on 26 Jul 2023
Dear [Reviewer],Thank you for your feedback. We apologize for the inconvenience during check-in and the slow service. We'll address these issues to improve our services. Your patronage is valued, and we hope to welcome you back for a better experience.Sincerely,Charvis

10/10 Excellent

Joaquin

Stayed 1 night in Jul 2023
Response from Charvis Sophus - General Manager on 15 Aug 2023
Dear Joaquin,We're thrilled to have received your wonderful review! Your kind words about our hotel brightened our day.Creating memorable experiences for our guests is our top priority, and your feedback lets us know we're on the right track. We're grateful for your appreciation and the time you took to share your thoughts.Should your travels bring you back, we'd love to welcome you to [Hotel Name] again. If you have any further comments or suggestions, feel free to reach out.Warm regards,

10/10 Excellent

Assad

Stayed 1 night in Jul 2023
Response from Charvis Sophus - General Manager on 26 Jul 2023
Dear Assad,Thank you for your kind review! We're thrilled you had a wonderful stay and enjoyed our service. We look forward to welcoming you back in the future.Best regards,Charvis

10/10 Excellent

Randy

Stayed 2 nights in Jul 2023
Response from Charvis Sophus - General Manager on 9 Aug 2023
Thank you for the postive review

4/10 Poor

James

Stayed 1 night in Jul 2023
Response from Charvis Sophus - General Manager on 26 Jul 2023
Dear [Guest],Thank you for your feedback. We apologize for not meeting your expectations during your stay. Your insights are valuable, and we'll work to improve. We hope you'll give us another chance to provide a better experience.Sincerely,Charvis

10/10 Excellent

Kimberly

Stayed 1 night in Jun 2023
Response from Jackson Tankersley on 28 Jun 2023
Dear [Guest Name],Thank you for your amazing 10/10 review of our hotel! We're thrilled that you had a fantastic experience during your stay. Providing exceptional service and creating memorable moments for our guests are our top priorities. Your kind words mean a lot to our team. We take pride in maintaining high standards and ensuring every guest feels valued. We appreciate your recognition of our staff members, who go above and beyond. We'd love to welcome you back and continue delivering outstanding service. If there's anything specific you'd like for your next stay, please let us know.Warmest regards,Jackson TankersleyGeneral Leader

10/10 Excellent

Carolyn Sue

Stayed 1 night in Jun 2023
Response from Jackson Tankersley on 7 Jun 2023
Dear Carolyn,Thank you for sharing your positive experience with us in your recent review. We're absolutely delighted to hear that you had a great stay at our hotel.Best regards,Jackson TankersleyGeneral Leader

8/10 Good

Vanessa, Houston

Business traveller
Liked: Staff & service, property conditions & facilities
Somewhat noisy during the night. I guess some cars use the road where the hotel is located to race during the night but the hotel is very clean and the staff is great.
Stayed 2 nights in May 2023
Response from Jackson Tankersley on 7 Jun 2023
Dear Vanessa,Thank you for your review. We apologize for the nighttime noise caused by nearby road activities. We're glad to hear that you found our hotel clean and our staff great. Your feedback is valuable, and we hope to have the opportunity to welcome you back in the future.Best regards,Jackson TankersleyGeneral Leader

10/10 Excellent

Joy

Stayed 1 night in May 2023
Response from Jackson Tankersley on 7 Jun 2023
Dear Joy,Thank you for sharing your positive experience with us in your recent review. We're absolutely delighted to hear that you had a great stay at our hotel.Best Regards,Jackson TankersleyGeneral Leader

10/10 Excellent

Anil

Stayed 2 nights in May 2023
Response from Jackson Tankersley on 7 Jun 2023
Dear Anil,Thank you for your review. We're delighted to hear that you enjoyed your stay and appreciated our nice staff and great customer service. We look forward to welcoming you back in the future.Best regards,Jackson TankersleyGeneral Leader

4/10 Poor

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was disappointing. Coffee and juice machine not working. No wheat bread. No sacks to take food to room. We have stayed here many times and always thought they were the best in town.
Stayed 2 nights in May 2023
Response from Jackson Tankersley on 7 Jun 2023
Dear Peter,Thank you for your review. We apologize for the disappointing breakfast experience and the issues with the coffee and juice machines. We also regret the absence of wheat bread and sacks for taking food to your room. Your feedback is important to us, and we will use it to improve our offerings. We appreciate your loyalty as a returning guest, and we hope to have the opportunity to provide a better experience in the future.Best regards,Jackson TankersleyGeneral Leader

6/10 Okay

Danielle

Stayed 1 night in May 2023
Response from Jackson Tankersley on 7 Jun 2023
Dear Danielle,Thank you for your review. We appreciate your feedback and apologize if we did not fully meet your expectations. We value your input and would love the opportunity to improve your experience in the future.Best regards,Jackson TankersleyGeneral Leader

6/10 Okay

Ariana

Stayed 1 night in Apr 2023
Response from Jackson Tankersley on 7 Jun 2023
Dear Ariana,Thank you for your review. We appreciate your feedback and apologize if we did not fully meet your expectations. We value your input and would love the opportunity to improve your experience in the future.Best regards,Jackson TankersleyGeneral Leader

10/10 Excellent

John

Stayed 1 night in Apr 2023
Response from Jackson Tankersley on 7 Jun 2023
Dear John,Thank you for your review. We're delighted to hear that you enjoyed your stay and appreciated our nice staff and great customer service. We look forward to welcoming you back in the future.Best regards,Jackson TankersleyGeneral Leader

10/10 Excellent

justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Jackson Tankersley on 7 Jun 2023
Dear Justin,Thank you for your review. We're delighted to hear that you enjoyed your stay and appreciated our nice staff and great customer service. We look forward to welcoming you back in the future.Best regards,Jackson TankersleyGeneral Leader

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay, nice staff. Great customer service
Stayed 1 night in Apr 2023
Response from Jackson Tankersley on 7 Jun 2023
Dear Emily,Thank you for your review. We're delighted to hear that you enjoyed your stay and appreciated our nice staff and great customer service. We look forward to welcoming you back in the future.Best regards,Jackson TankersleyGeneral Leader

10/10 Excellent

Bertha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service when checking in.
Stayed 1 night in Apr 2023
Response from Jackson Austin on 16 Apr 2023
Thank you for taking the time to leave a review about your recent experience with our team. We are thrilled to hear that you received excellent customer service during the check-in process. At Holiday Inn Express Bay City, we strive to provide exceptional service to all of our guests, and we are delighted that we were able to meet your expectations.Our team members take great pride in their work and are always looking for ways to go above and beyond for our guests. We will be sure to share your kind words with them and recognize them for their efforts.Thank you again for choosing Holiday Inn Express Bay City as your destination, and we look forward to welcoming you back soon.Best regards,Jackson AustinGeneral Leader, Holiday Inn Express Bay City

10/10 Excellent

April, Pflugerville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and gave good recommendations for places to dine. Facility was very clean.
Stayed 1 night in Mar 2023
Response from Marla/Guest Services on 8 Mar 2023
Dear April,Thank you for your feedback. We are delighted that you enjoyed your stay with us, and hope to see you again soon!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Exceptional hot breakfast. Front desk staff was welcoming, friendly and informative!
Stayed 1 night in Jan 2023

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2022
Response from Marla/Guest services on 19 Dec 2022
Dear Shelly,Thank you for your feedback. We are delighted that you enjoyed your stay with us, and look forward to seeing you again soon!

10/10 Excellent

deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Marla/Guest services on 19 Dec 2022
Dear Deborah,Thank you for your feedback.We are delighted that you enjoyed your stay with us, and hope to see you again soon!

10/10 Excellent

Tedra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff on duty is extremely friendly and helpful.
Stayed 1 night in Dec 2022
Response from Marla/Guest services on 19 Dec 2022
Dear Tedra,We are delighted that you enjoyed your stay with us, and hope to see you again soon!

8/10 Good

Mark

Stayed 1 night in Nov 2022

2/10 Terrible

James

Business traveller
Disliked: Staff & service
Kept waking me up
Response from Marla on 2 Nov 2022
Dear James,We apologize for the disturbance to your rest during your stay with us. We thank you for your feedback, and will use it to continue to improve our guest services and satisfaction. we hope that you will come again, and experience the best night's sleep, or possibly in your case, day's sleep of your life!Best Regards,Guest Relations

8/10 Good

Eva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Marla/Guest services on 12 Sept 2022
Dear Eva,Thank you for your feedback.We are delighted that you enjoyed your stay with us, and hope to see you again soon!

10/10 Excellent

Maria

Stayed 1 night in Sep 2022
Response from Marla/Guest services on 12 Sept 2022
Dear Maria,Thank you for your feedback.We are delighted that you enjoyed your stay with us, and hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Marla/Guest services on 12 Sept 2022
Dear Anonymous,Thank you for your feedback.We are delighted that you enjoyed your stay with us, and hope to see you again soon!

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woman at front desk was extremely pleasant and helpful
Stayed 2 nights in Aug 2022
Response from Marla/Guest services on 12 Sept 2022
Dear Terence,Thank you for your feedbackThank you for complimenting the front desk associate. We will pass along your compliment.We are delighted that you enjoyed your stay with us, and hope to see you again soon!