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Reviews of Comfort Suites Medical District near Mall of Louisiana

3 out of 5
Comfort Suites Medical District near Mall of Louisiana
5600 Bluebonnet Blvd, Baton Rouge, LA

Reviews

6.2
Rating 10 - Excellent. 47 out of 189 reviews" "
Rating 8 - Good. 42 out of 189 reviews" "
Rating 6 - Okay. 29 out of 189 reviews" "
Rating 4 - Poor. 21 out of 189 reviews" "
Rating 2 - Terrible. 50 out of 189 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eng

Liked: Cleanliness, staff & service, property conditions & facilities
Price is good and staff is really friendly
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Thank you for taking the time to share your experience with us. We are very pleased that you enjoyed your stay and the friendly staff.

6/10 Okay

Clint

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for taking the time to share your feedback with us. On behalf of our entire team please accept our sincere apologies for not exceeding your expectations.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Thank you for taking the time to share your experience with us. We are very excited that everything was good with your stay.

2/10 Terrible

Fredric

Disliked: Cleanliness, property conditions & facilities
The general manager was amazing and I wanna say that before I get into my review I arrived and within 30mins fell and hurt my shoulder walking in the hotel room to a leak from pipes that ran to a ac unit that had been previously removed phone didn’t work no iron or ironing board tv stopped working numerous times water wouldn’t drain out tub why taking a shower cover to light on ceiling fell in the middle of the night scared the hell out of us but most importantly the fall ruined my trip I was hurt and my wife wanted to go to top golf but we couldn’t because I was in pain went to a concert didn’t get to enjoy myself for pain and this was me and my wife’s anniversary weekend and her birthday
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Mr. Fredric thank you for taking the time to share your feedback us. On behalf of the entire staff please accept our sincere apologies for not exceeding your expectations and for the issues you had in your room. I have shared your feedback with my staff so that we can improve our guest experience.

2/10 Terrible

Sommer

Stayed 1 night in Mar 2024
Response from General Manager on 17 Apr 2024
Thank you for taking the time to share your experience with us. Please accept our sincere apology for not exceeding your expectations. We value your feedback and use it to prevent further occurrences

10/10 Excellent

Michael

Stayed 3 nights in Jan 2024
Response from General Manager on 15 Mar 2024
Thank you for taking the time to share your experience with us. We are very excited that you enjoyed your stay with us.

6/10 Okay

Garen

Liked: Cleanliness, staff & service
It was cool
Stayed 2 nights in Mar 2024
Response from General Manager on 11 Mar 2024
Thank you for sharing your experience with us. On behalf of our entire team please accept our sincere apologies for not exceeding your expectations.

10/10 Excellent

Samik

Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Thank you for taking the time to share your experience with us. We are very pleased that you enjoyed your stay.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Thank you for sharing your experience with us. Our team is very excited that you enjoyed your stay.

8/10 Good

Regina

Stayed 2 nights in Feb 2024
Response from General Manager on 3 Mar 2024
Thank you for taking the time to share your feedback with us. We are very pleased that you enjoyed your stay with us.

2/10 Terrible

Sedrick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service really rude and rooms could’ve been cleaner
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Sedrick, We're truly sorry to hear about your experience at our hotel. We strive to provide excellent customer service and cleanliness in all our rooms. Your feedback has been noted and we'll work diligently to improve in these areas. We hope you will give us another chance to exceed your expectations in the future.

10/10 Excellent

TERESA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very helpful and nice.
Stayed 2 nights in Jan 2024
Response from General Manager on 29 Jan 2024
We are very pleased that you enjoyed your stay and very helpful staff,

6/10 Okay

Sheureka

Decent for the price
Stayed 1 night in Jan 2024
Response from GM on 30 Jan 2024
Dear Sheureka,Thank you for taking the time to share your feedback. We're glad to hear that you found our hotel to be good value. We strive to provide our guests with exceptional experiences, so your comments are very important to us. We hope to have the opportunity to welcome you back in the future and deliver an experience that exceeds your expectations.Best regards,Hotel Management

4/10 Poor

Michael

Disliked: Property conditions & facilities
Not what I expected.
The hotel was under renovations. There was no trash can, no hair dryer. The traffic noise was horrible. Felt like a Motel 6 honestly.
Stayed 1 night in Dec 2023
Response from GM on 27 Dec 2023
Dear Michael,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Renovations can impact the guest experience, and we regret that it fell short of your expectations. Your concerns regarding the lack of amenities and noise are noted, and we will address them to enhance our service. We value your input and hope for the opportunity to provide a more positive experience in the future.Warm regards,Hotel Management

6/10 Okay

Justin

Stayed 2 nights in Dec 2023
Response from GM on 15 Jan 2024
Dear Justin,Thank you for taking the time to rate your experience. We appreciate your feedback, and we're committed to continuously improving our services. Your input is invaluable in ensuring we meet and exceed your expectations in the future. We hope to have the opportunity to welcome you back and provide a more satisfying stay.Warm regards,Hotel Management

2/10 Terrible

Michael

Stayed 1 night in Dec 2023
Response from GM on 15 Dec 2023
Dear Michael,We're sorry to learn that your experience fell short of expectations. We value your feedback and would appreciate more details to better address your concerns. Our team is committed to providing exceptional service, and we hope for the chance to make amends. Please feel free to share additional insights, and we'll work to ensure your next stay exceeds your expectations.

2/10 Terrible

Reginald

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from GM on 11 Dec 2023
Dear Reginald,We're sincerely sorry to hear that your experience did not meet your expectations, and we appreciate your feedback. Your satisfaction is our priority, and we hope to have the opportunity to improve and regain your trust in the future.

8/10 Good

SUSAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 11 Dec 2023
Dear SUSAN,Thank you for taking the time to share your feedback with us. We appreciate your positive rating of 8/10 and are glad to hear that you had a satisfactory experience. We value your input and hope to welcome you back for an even better stay in the future.

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great. Especially Ms. Leslie. She was awesome!
Stayed 3 nights in Nov 2023
Response from General Manager on 8 Dec 2023
Thank you for sharing your feedback with us. Ms. Leslie and the staff will be pleased to know that you enjoyed your stay and their customer service.

6/10 Okay

Fyza

Travelled with family
Liked: Cleanliness
Breakfast is not that good but for a night stay only it’s good clean beds
Stayed 1 night in Nov 2023
Response from GM on 29 Nov 2023
Dear Fyza,Thank you for sharing your feedback. We're pleased to hear that you found our beds clean for your night stay. We appreciate your input regarding the breakfast, and we'll take your comments into consideration for future improvements. We hope to have the opportunity to host you again in the future.

6/10 Okay

Chris

Stayed 4 nights in Nov 2023
Response from GM on 17 Dec 2023
Dear Chris,Thank you for taking the time to share your feedback. We value your input and are committed to continuous improvement. We hope to have the opportunity to welcome you back and provide an even better experience.

8/10 Good

JOHN

Under construction
Stayed 1 night in Nov 2023
Response from GM on 17 Nov 2023
Dear JOHN,Thank you for your feedback. We appreciate your understanding during our renovation process. Our team is working diligently to improve our facilities for an enhanced experience for our guests. We apologize for any inconvenience caused during your stay. We hope to welcome you back in the future to enjoy our upgraded amenities.

6/10 Okay

Jeffrey

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The front door handle/lock was loose and didn't seal properly. The cushions on the couch were stained. There was a crack in the window next to the bed. The bathroom door was hard the close and open, it needed cleaned painted, or just plain replace. The beds were very clean and comfortable.
Stayed 1 night in Nov 2023
Response from GM on 15 Nov 2023
Dear Jeffrey,Thank you for sharing your feedback with us. We appreciate your comments regarding the aspects of your stay that met your expectations, especially the cleanliness and comfort of the beds. We sincerely apologize for the issues you encountered with the front door handle, couch cushions, window, and bathroom door. Your observations are valuable, and we will address these matters promptly to ensure a more enjoyable experience for our guests. We hope to welcome you back and provide you with an improved stay in the future.

6/10 Okay

Allen

parking was a problem. thee was still construction material in the halls
Stayed 1 night in Oct 2023
Response from Randy on 29 Oct 2023
Dear Allen,We're sorry that you were unhappy with the renovations & Parking. We are working hard to improving our guest experience. Thank you for staying with us.

6/10 Okay

scotty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the cable not working properly i have nothing other to say. They fixed it the next day
Stayed 2 nights in Oct 2023
Response from GM on 24 Oct 2023
Dear scotty,Thank you for sharing your feedback about your recent stay. We appreciate your understanding regarding the cable issue and are glad to hear that it was resolved promptly. We apologize for any inconvenience this may have caused during your stay. We hope you had an otherwise pleasant stay, and we look forward to welcoming you back in the future.

6/10 Okay

Preston

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on 23 Oct 2023
Dear Preston,Thank you for taking the time to share your feedback and for choosing to stay with us. We appreciate your input and would like to understand how we can improve and better serve you in the future. If you have any specific comments or suggestions, please feel free to share them with us. Your feedback is essential in helping us enhance the guest experience.We hope to have the opportunity to welcome you back and provide an even more enjoyable stay.

2/10 Terrible

Stephen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 17 Oct 2023
Dear Stephen,We deeply regret to see your rating, and we sincerely apologize for falling short of your expectations during your stay. Please know that your comfort and satisfaction are of the utmost importance to us, and we hope to have the opportunity to welcome you back and provide a significantly improved stay.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Worst experience ever!
For 6 people staying we got 1 towel! First room got no light and fire alarms hanging from the ceiling. They told us their breakfast lady didn't come, so no milk, no eggs, no coffee, basically nothing to eat.
Stayed 1 night in Oct 2023
Response from GM on 10 Oct 2023
Dear Guest,We sincerely apologize for the inconveniences you experienced during your stay with us. We acknowledge your concerns regarding the room and breakfast service; rest assured, we are working diligently to rectify these concerns. Your feedback is invaluable to us, and we aim to provide an improved experience for our guests moving forward. We hope for the opportunity to serve you better on your next visit.

10/10 Excellent

Sarah

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on 10 Oct 2023
Dear Sarah, Your perfect rating speaks volume to us, thank you! Though you've left no comment, we're thrilled to learn that you've had an exceptional stay at Comfort Suites Medical District near Mall of Louisiana. Customer experience is our top priority and we’re glad we hit the mark this time. We look forward to hosting you again soon!

6/10 Okay

REINA C

Stayed 2 nights in Oct 2023
Response from GM on 29 Oct 2023
Dear Reina,Thank you for taking the time to leave a rating for your recent stay. We appreciate your feedback and hope to have the chance to provide you with an even better experience in the future. If you have any specific comments or suggestions, please feel free to share them with us. Your input is valuable as we continuously strive to improve our services.

4/10 Poor

Tykeia

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I wouldn’t stay here again
Stayed 7 nights in Sep 2023
Response from GM on 8 Oct 2023
Dear Tykeia,Thank you for sharing your feedback with us. We're genuinely sorry to hear that your recent stay did not meet your expectations, and you wouldn't consider staying with us again. We value your input, and your experience is important to us.Your satisfaction is our priority, and we would welcome the opportunity to make things right if you would be willing to provide us with more information.We understand that your decision is based on your recent experience, and we apologize for any inconvenience or disappointment you may have encountered. If you change your mind in the future, we hope to have the chance to provide you with a more positive and enjoyable stay.

8/10 Good

Andrew, Conception Bay South

Stayed 1 night in Oct 2023
Response from GM on 23 Oct 2023
Dear Andrew,Thank you for your rating and for choosing to stay with us. We're delighted to hear that you enjoyed your stay, and we appreciate your feedback. If you have any additional comments or suggestions on how we can make your next stay even better, please feel free to share them. We look forward to welcoming you back in the future.

4/10 Poor

jodi

Disliked: Cleanliness, property conditions & facilities
Guy at the counter was nice and helpful. Sent us to a room that the door did not lock, looks like it was kicked in previously. He gladly changed our room. While the room was nice the toilet as leaking on the back of it wetting the floor. The vanity light which was the only light to actually see in the mirror did not work at all. We had two rooms for some friend of ours. Their room was awful not updated and had very old nasty sticky carpet. I guess they are remodeling slowly. Also had so much night traffic going on all hours of the night. Alot of women hanging around. And one room in particular that was really busy with traffic..
Stayed 1 night in Sep 2023
Response from General Manager on 3 Oct 2023
Thank you for taking the time to share your feedback with us. On behalf of the Comfort Suites Medical Center near Mall of Louisiana please accept our sincere apologies for not meeting your expectations. Glad to hear that the front desk employee was nice and helpful.

8/10 Good

Wilfredo, North Miami Beach

Travelled with family, Business traveller
Liked: Cleanliness, amenities
The bathroom drain was blocked
Stayed 1 night in Sep 2023
Response from General Manager on 30 Sept 2023
Thank you for taking the time to share your feedback with us. We are very pleased that you enjoyed your stay

2/10 Terrible

Kelli

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should be charged for FALSE ADVERTISING because the property’s conditions were totally AWFUL! The walkway, sidewalks, stairwell, and elevator were filthy and smelled of strong urine! The security gates were ALL propped open with mice traps as the stoppers and I felt afraid to stay there both nights! I tried to cancel my reservations and get a refund to go to another property and was told I could not receive a refund. I was fearful of the open access from any strangers standing outside or that visited the convenient store adjacent to the property to the open rooms. So I am still trying to speak with CS for Expedia as the reservations were refundable! I could not reach anyone to resolve this matter Friday of Saturday! They’re undergoing renovations and should CLOSE until they’re finished! I am exhausted from the anxiety and lack of sleep from this weekend’s stay in the hotel. PLEASE CONTACT ME AND HELP ME GET MY REFUND THAT I REQUESTED AFTER SEEING THE CONDITION OF THIS PROPERTY! Thank you
Stayed 2 nights in Sep 2023
Response from General Manager on 25 Sept 2023
Thank you for taking the time to share your feedback with us. On behalf of the Comfort Suites Medical District near Mall of Louisiana please accept our sincere apologies for not meeting your expectations. I have shared your feedback with the staff to prevent further occurrences. Please contact Expedia to resolve this matter.

8/10 Good

TEXAS SIGNS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 25 Sept 2023
Thank you for taking the time to share your feedback with us. We really appreciate it.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
$50 Deposit, Terrible Service, Roaches, Musty!
First off there is $50 deposit required in addition to what you pay to book. No where on the website did it say anything about the deposit before confirming the booking. You cannot have access to your room until the deposit is paid. They will refund the deposit if your room is in good condition when you leave but it will take 3-5 business days. The receptionist at check in (Trudy) made me feel very belittled when I explained to her I had no clue there was a deposit. The room was absolutely subpar. Huge roaches. The lamps next to the bed didn’t work. It also smelled incredibly Musty
Stayed 1 night in Sep 2023
Response from GM on 19 Sept 2023
Dear Guest,Thank you for taking the time to share your recent experience with us. We appreciate your feedback, and your comments are important to us as they help us improve our services.We apologize for any inconvenience you may have encountered during your stay. We are continually working to enhance our guest experience, and your feedback will be used to address the issues you mentioned.If you have any further comments or concerns, please feel free to share, as we value your input.

10/10 Excellent

Joclyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the way
Stayed 1 night in Sep 2023
Response from General Manager on 15 Sept 2023
Thank you for taking the to share your feedback with us. We are very pleased that you enjoyed your stay.

6/10 Okay

Jessica

Business traveller
Disliked: Cleanliness, staff & service
Not clean
So this is a new but unfinished hotel. Which is questionable considering that it already looks run down. No garbage can in room, no hair dryer, or iron in the room! Also there was pubic hair in the tub and small hairs all over the bathroom like from a man shaving his beard! If it wouldn’t have been so late when I checked in I would have went somewhere else
Stayed 1 night in Sep 2023
Response from General Manager on 12 Sept 2023
Thank you for sharing your feedback with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Christopher

Travelled with family
Disliked: Staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on 12 Sept 2023
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for not meeting your expectations. At the Comfort Suites Medial District, we strive very hard to ensure that our guests have a good experience with us.

6/10 Okay

virginia

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Carpet needs to be changed out, walls need to be cleaned. Just needs an over all uprgrade but not a bad place to stay.
Stayed 1 night in Aug 2023
Response from General Manager on 3 Sept 2023
Thank you for taking the time to share your feedback with us. Please accept our sincere apology for not meeting your expectations. We are currently renovating our guest rooms, in order for our guests to have a wonderful experience with us.

2/10 Terrible

Taylor

Stayed 1 night in Aug 2023
Response from General Manager on 12 Sept 2023
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for not meeting your expectations.

2/10 Terrible

Samantha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Vomit in the sinks, no trash cans anywhere within the room or bathroom or even outside near the room, the entire hotel was under construction (they should not book rooms at this time) and there was lumber in our room and on our balcony, nails all over the floor, no weather stripping on the door frame to keep the hot our out and cold air in, only one light worked in the room, there was a unknown milky substance all over the floor along with cigarette butts, there was no parking anywhere on the property so we parked in the front of the building and was treated HORRIBLY when asked if that was okay and told to park behind a sketchy store next door. It was a terrible experience. In fact it was the most terrible experience that I have ever had in a hotel. Just hoping that we did not leave with more than we came with. I have requested a refund but have heard nothing back, of course. Apparently when new management took this place over it did not go well at all.
Stayed 1 night in Aug 2023
Response from JB on 17 Aug 2023
Dear [Guest's Name],I am truly sorry for the deeply disappointing experience you had during your recent stay at our Marriott property. Your feedback is incredibly important, and we deeply regret the inconvenience you faced due to cleanliness, maintenance, and construction-related issues. Please accept our sincere apologies for failing to meet your expectations on multiple fronts. We are actively addressing each of the concerns you've raised, from cleanliness and maintenance problems to parking availability, and are taking steps to ensure these issues are resolved and prevented moving forward. Your refund request is being reviewed, and we will be in touch shortly to discuss it further. We understand the frustration this experience has caused and are dedicated to making necessary improvements to regain your trust for any potential future stays. Thank you for bringing these matters to our attention.

4/10 Poor

Danielle

Travelled with family
Liked: Staff & service
Disliked: Amenities
This property is under renovations. I booked the hotel on expedia and when I arrived after 7 hours of driving, they did not have a room available for us.
Stayed 1 night in Aug 2023
Response from General Manager on 3 Sept 2023
Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for not meeting your expectations and not having a room available for you, after driving a long distance.

2/10 Terrible

Mario

Disliked: Amenities
I really don't know who has the problem if the app. from Expedia or the hotel. It turns out that when I approach the hotel reception I tell them that I have a reservation in my name and they tell me that they do not have a room available, how is it possible that they can allow me to make a reservation. and they don't have rooms available, I need them to manage the return of my money because I paid for a service that they didn't provide me. I'm disappointed with this application, this is the second time this has happened to me. I let the first one go by because it wasn't that much the amount I paid. Please contact me either by mail or call if they call me, let the operator be in Spanish
Stayed 1 night in Aug 2023
Response from General Manager on 3 Sept 2023
Please accept my apologies for the inconvenience that this has caused you.

6/10 Okay

Kinte

Business traveller
Liked: Cleanliness, staff & service, room comfort
My BR CS Stay
Hotel was under renovation so I expected some things to be a little out of order.
Stayed 1 night in Aug 2023
Response from General Manager on 21 Aug 2023
Thank you for taking the time to rate your stay and understanding that we are renovating to improve our guest experience.

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from General Manager on 21 Aug 2023
Thank you for taking the time to rate your stay. We are very pleased that you enjoyed your stay.

8/10 Good

Tammy and Nico

Travelled with partner
The staff was great and helpful. They are in the middle of a change of ownership and are doing renovations so there are things to definitely work on but my room was nice. There was some genius who thought he had to rev his car outside our room every night at 230 a.m. that was annoying and the regular food in the breakfast was not replenished since the first day so it was very limited but fresh hot sausage and eggs was available fresh every morning. Once they get the little glitches out it will be such an amazing place to stay
Stayed 5 nights in Aug 2023
Response from JB on 17 Aug 2023
Dear [Guest's Name],Thank you very much for sharing your feedback following your recent stay at our establishment. We are delighted to hear that you had positive interactions with our staff, finding them helpful and accommodating. We sincerely appreciate your patience and understanding as we navigate through the transition of ownership and ongoing renovations. Your insights about the room's comfort and amenities are valuable to us. We apologize for the inconvenience caused by the disruptive car revving incident at 2:30 a.m. – we are addressing this matter to ensure the tranquility of our guests' stays. While we're glad you enjoyed the fresh hot sausage and eggs available each morning, we apologize for the breakfast's limited options and are actively working to improve the replenishment process to provide a more satisfying experience. Your feedback fuels our commitment to iron out these minor challenges and create a truly exceptional stay for our guests. We look forward to the opportunity to welcome you back in the future and showcase the improvements we've made.

2/10 Terrible

Lindsey

Stayed 2 nights in Jul 2023
Response from General Manager on 21 Aug 2023
Thank you for taking the time to rate your stay. Please accept our sincere apologies not meeting your expectaions.

2/10 Terrible

Trenika

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sucks
When we got there they told us they were over booked and our room wasn’t available it was late and the kids were aggravated
Stayed 1 night in Jul 2023
Response from JB on 17 Aug 2023
Dear [Guest's Name],We sincerely apologize for the inconvenience you faced upon arrival at our property. It's deeply regrettable that your room was not available due to overbooking, especially after your long journey, and we understand the frustration this caused, particularly for your kids. Please know that this situation is not reflective of the high level of service we aim to provide. We take your feedback seriously and will be reviewing our reservation processes to prevent such occurrences in the future. We appreciate your patience and hope to have the chance to make it up to you and your family with a more seamless and enjoyable experience should you choose to stay with us again. Your comfort remains our priority.