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Reviews of Courtyard by Marriott Baton Rouge Siegen Lane

3 out of 5
Courtyard by Marriott Baton Rouge Siegen Lane
10307 N Mall Drive, Baton Rouge, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 594 out of 1000 reviews" "
Rating 8 - Good. 236 out of 1000 reviews" "
Rating 6 - Okay. 86 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Asia

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My air conditioner was not working
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Thank you for the feedback, Asia.While it's great you enjoyed your time with us, we regret that your AC didn't not work. I apologize that we did not get that fixed during your stay. We hold ourselves to a higher standard, so we'll be sure to discuss your feedback with our team moving forward.We look forward to hosting you again soon for a more positive experience.Thank you,John NGM

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Thanks for the great rating, Lori!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting SpringHill Suites Louisville Hurstbourne soon; we'd love to have you back!Best regards,John NGM

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Daniel, we regret to hear that your recent stay was not up to standards. We hope to have the opportunity to provide you with a more peaceful and satisfying experience in the future.John NGM

4/10 Poor

Kali

Travelled with group
The elevator was broken and the breakfast was limited to what was available at Starbucks inside hotel
Stayed 2 nights in Apr 2024

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not clean the room and the elevator was not working. Had to keep getting towels because they did not clean the room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rocquel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staffing personality and they was very nice and outgoing people. The room I buy for the night was very clean and my family really enjoyed they self with the clean pool area
Stayed 1 night in Mar 2024
Response from GM on 22 Apr 2024
Thanks for the great rating, Lori!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting SpringHill Louisville Hurstbourne North, we'd love to have you back!John NGM

10/10 Excellent

Laurie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2024
Response from GM on 28 Mar 2024
Laurie, it is wonderful to hear your weekend getaway at SpringHill Suites Louisville Hurstbourne North was filled with excellent service and ease. We're delighted that we were able to provide everything you needed to make your stay rejuvenating. We can't wait to welcome you back to the Louisville area when needed. John NGM

10/10 Excellent

Rachel

Stayed 1 night in Mar 2024
Response from GM on 22 Apr 2024
Thanks for the great rating, RachelWe are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting SpringHill Louisville Hurstbourne North soon, we'd love to have you back!Best regards,John NGM

10/10 Excellent

Daniel

Travelled with partner
Great place
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
Daniel, it is wonderful to hear your weekend getaway at SHS Louisville was filled with excellent service and ease. We're delighted that we were able to provide everything you needed to make your stay rejuvenating. We can't wait to welcome you back on your next getaway.John NGM

2/10 Terrible

April

Travelled with family and small children
Disliked: Amenities
My stay was very horrible i was put into a handicap room and wasn’t what I booked! The sheets was dirty asked for clean sheets had to replace them my self! Phone and refrigerator wasn’t working was told maintenance would be right up and they never showed! Result of that food spoiled. There was no hot water I asked for the manager several times manager never showed and never returned my calls
Stayed 1 night in Feb 2024
Response from AGM on 24 Feb 2024
Dear Guest,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Lemonica

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Love everything about my stay
Stayed 1 night in Feb 2024
Response from GM on 28 Mar 2024
Lemonica, a heartfelt thank you for your 5/5 endorsement of SpringHill Suites Louisville Hurstbourne North. It speaks volumes of our commitment towards ensuring our guests' satisfaction. We hope to see you again on your future visits to Louisville.John NGM

10/10 Excellent

Robert, atlanta

Yes
Stayed 2 nights in Feb 2024
Response from GM on 28 Mar 2024
Robert, a heartfelt thank you for your 5/5 endorsement of SpringHill Suites Louisville Hurstbourne North. It speaks volumes of our commitment towards ensuring our guests' satisfaction. We hope to see you again on your future visits to Louisville.John NGM

10/10 Excellent

Chris

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from GM on 28 Mar 2024
Chris, a heartfelt thank you for your 5/5 endorsement of SpringHill Suites Louisville Hurstbourne North. It speaks volumes of our commitment towards ensuring our guests' satisfaction. We hope to see you again on your future visits to Louisville.John NGM

10/10 Excellent

Wynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff

10/10 Excellent

Jerry

Stayed 1 night in Jan 2024

10/10 Excellent

Roderick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at dusk and the place is visibly lit and accessible. Parking was easy and convenient. The staff were great and my bed was comfortable
Stayed 1 night in Jan 2024

6/10 Okay

Alisha

Travelled with partner
Liked: Cleanliness, staff & service
Property was fine and staff was very nice and courteous. The rooms were average. It was an average hotel for a decent price.
Stayed 1 night in Jan 2024

10/10 Excellent

Debora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Over all was quiet clean had washer dryer to use...but as this was 4th hotel on our treck from Montana the bed was horrible soft and saging slept in bowl. But price was good.
Stayed 1 night in Dec 2023

10/10 Excellent

Hope

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Very good hotel, great location and the staff was fantastic.
Stayed 1 night in Dec 2023

8/10 Good

Christine

Stayed 1 night in Nov 2023

8/10 Good

Harishy, Ruston

Liked: Amenities
Throughly enjoyed my stay. This was my second time staying at the facility traveling as a solo female. The front desk attendants were very nice and friendly(sorry I didn’t remember names). The property was to my liking as someone who battles with a little bit of OCD. Area is convenient to stores and restaurants and I felt safe. Whenever I return to visit my son who is college in BR this hotel is now deemed my choice of stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Kanishea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
The hotel was clean and comfortable and I will definitely stay again. The front desk attendant was superb during checkin and checkout!!
Stayed 1 night in Dec 2023

6/10 Okay

Anne

We didn’t have hot water the first night of our stay. Water pressure was awful and there was no housekeeping on the weekend. Other than that, it was a decent experience.
Stayed 2 nights in Dec 2023

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Christy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Stayed 1 night in Dec 2023

10/10 Excellent

Lakeisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Baffour

Liked: Cleanliness, staff & service, room comfort
Gym equipment doesn't work. Pool isnt heated a bit during winter. Otherwise it was fine.
Stayed 2 nights in Nov 2023

4/10 Poor

Freda

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Horrible
The handicapped accessible room was a joke. The phone in room did not work. The beds were the worst. The food we got at Bistro downstairs was awful.
Stayed 1 night in Nov 2023

2/10 Terrible

Brandon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Lacie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Doreen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Wallace on 3 Nov 2023
Thank you for staying with us! I will share this review with my team and let them know you had a great stay!

10/10 Excellent

Austyn

Stayed 2 nights in Oct 2023

10/10 Excellent

Sha-Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 4 stayed here last minute. The staff was friendly and accommodating. This property is very modern and updated. We truly enjoyed our stay.
Response from General Manager on 31 Oct 2023
Sha-Ron, it's great to hear your found Courtyard Baton rouge Siegen Lane friendly and accommodating. We are thrilled you enjoyed the modern and updated rooms and lobby. We're delighted you had an enjoyable stay and we hope to welcome you back when you are in the area in the future.Best regards,John NGM

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
The entire staff is excellent. They are very friendly and helpful.
Stayed 2 nights in Oct 2023
Response from GM on 31 Oct 2023
David, we're delighted to hear you found our staff to be excellent here at the Courtyard Baton Rouge Siegen Lane. Your positive feedback with a new team and newly renovated lobby and rooms is truly motivating. We're looking forward to you staying with us when your travel brings you back to Baton Rouge.Thank you,John NGM

2/10 Terrible

Rodrique

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Rodrique, we regret to see that rate is low and is very disheartening you did not enjoy your stay with us. Our team takes this very seriously and want all of our guest to enjoy their stay with us. Please rest assured, customer satisfaction is our top priority and we sincerely with your overall experience was a "5". Thank you for staying with us and we hope to better serve you next time.Best regards,John NGM

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

LeVar

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience. Clean
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Stayed 1 night in Sep 2023

10/10 Excellent

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great quiet stay. No complaints!
Response from Ghassan Alyatim on 20 Dec 2022
Thank you Adrienne for choosing to stay at the Courtyard Baton Rouge Siegen Lane, we appreciate your business and feedback...

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2022
Response from Ghassan Alyatim on 19 Dec 2022
Thank you for choosing to stay at the Courtyard Baton Rouge Siegen Lane, we appreciate your business and feedback

10/10 Excellent

CORAZON

2/10 Terrible

Mari Grace

Disliked: Staff & service
I did not like the receptionist she is not welcoming and not friendly. She asked for my card and swiped it without telling me why she swiped it. when i get into the room i checked my card and saw a purchased of $20 I called her and asked what is the charge for she said its for incidental fee and hung up. Omg..
Stayed 1 night in Dec 2022
Response from Ghassan Alyatim on 17 Dec 2022
Thank you Mari for choosing to stay at the Courtyard Baton Rouge Siegen Lane, we appreciate your business and feedback.Our associates accommodate every guest and we swipe a credit card at check in for incidental charges! This gets explained before we swipe the card, and there is a sign at the front desk explaining why we swipe the card. We understand your frustration about the hold on your card but we we communicated what we are doing, if it wasn't enough we apologize for that. We will take this opportunity to train our associates to better inform the guests moving forward...

10/10 Excellent

Ruben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work stay
Very quiet and service was friendly
Stayed 4 nights in Dec 2022
Response from Ghassan Alyatim on 17 Dec 2022
Thank you Ruben for choosing to stay at the Courtyard Baton Rouge Siegen Lane, we appreciate your business and feedback

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the front desks very extremely kind and helpful.
Stayed 1 night in Dec 2022
Response from Ghassan Alyatim on 16 Dec 2022
Thank you Amanda for choosing to stay at the Courtyard Baton Rouge Siegen Lane, we appreciate your business and feedback

10/10 Excellent

Ruben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet
Stayed 6 nights in Dec 2022
Response from Ghassan Alyatim on 13 Dec 2022
Thank you Ruben for choosing to stay at the Courtyard Baton Rouge Siegen Lane, we appreciate your business and feedback

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was the best, whatever I needed they helped right away with a smile. Loved staying there. Will be staying again soon.
Stayed 1 night in Dec 2022
Response from Ghassan Alyatim on 13 Dec 2022
Thank you Lisa for choosing to stay at the Courtyard Baton Rouge Siegen Lane, we appreciate your business and feedback...

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is so out of date. No USBs, rusted window screens a roach in my room. The staff was very pleasant.
Stayed 2 nights in Dec 2022
Response from Ghassan Alyatim on 12 Dec 2022
Thank you John for choosing to stay at the Courtyard Baton Rouge Siegen Lane, we appreciate your business and feedback.We apologize that your stay wasn't up to your standard, we noted your comments to better improve our guest experience...

10/10 Excellent

Bernadette Zangla

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The front desk clerk was fantastic, so nice and helpful! The only issue we had was that someone near our room was smoking marijuana in their room and the smell carried out into the hall.
Stayed 1 night in Dec 2022
Response from Ghassan Alyatim on 10 Dec 2022
Thank you Bernadette for choosing to stay at the Courtyard Baton Rouge Siegen Lane, we appreciate your business and feedback.We apologize that your stay wasn't as pleasant as we'd liked you to have, we were hoping that you had told us about this during your stay for us to take immediate action, as our hotel has a no smoking policy...