Lobby sitting area

Reviews of Comfort Inn University Area

2.5 out of 5
Comfort Inn University Area
4924 Constitution Ave, Baton Rouge, LA

Reviews

8.0

Very good

Rating 10 - Excellent. 296 out of 737 reviews" "
Rating 8 - Good. 225 out of 737 reviews" "
Rating 6 - Okay. 110 out of 737 reviews" "
Rating 4 - Poor. 63 out of 737 reviews" "
Rating 2 - Terrible. 43 out of 737 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great
Stayed 3 nights in Feb 2024
Response from Manager on 27 Mar 2024
Hello Anthony,We are thrilled to hear that you had a positive experience during your stay with us. We appreciate your feedback and hope to welcome you back in the future for another enjoyable visit.

8/10 Good

Nicholas, Bossier City

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was clean and well maintained. The breakfast was ok. The what I assume was a premade cheese omelet was disgusting. I think they should have just had scrambled eggs. Other than that it was nice. I have stayed there twice and both times I had the same room.
Stayed 1 night in Mar 2024
Response from Ken on 26 Mar 2024
Thank you for taking the time to fill out this survey, we are happy to hear that you enjoyed your stay,beside the breakfast eggs. We hope to see you in the near future. Take care and a wonderful evening

6/10 Okay

Joseph, Alpharetta

Business traveller
Liked: Cleanliness, staff & service
The drawers didn't have any handles on them. The desk chair was missing a wheel.
Stayed 3 nights in Mar 2024
Response from Ken on 25 Mar 2024
Thank you for taking the time to fill out this survey, we apologize for the inconvenience and we hope to see you in the near future.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in attendant was super friendly, Fast and easy. Close to a variety of restaurants and shopping.
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Kathryn,We're delighted to hear that you found our check-in process smooth and convenient. Our prime location near dining and shopping options is indeed a favorite among our guests. Should you have any further feedback or require assistance, please feel free to reach out to our management team directly.

4/10 Poor

Clarissa

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Door in bathroom felt like it was going to break off and any moment. Or we were going to break it just trying to get out. Toilet ran. Had to man handle the shower faucet to get it to turn off all the way or it would drop. 1 of the queen beds (Rm 205) sinks very bad in the middle so definitely not comfortable for 2 people. Luckily we had our son sleep on that one. Beds NOT comfortable. Room didn't get very cold and it felt muggy. Would not stay here again. Only positive, all staff members were friendly and it's around lots of restaurants
Response from Manager on 17 Mar 2024
Hello Clarissa,We appreciate your feedback regarding your recent stay. Your comments have been noted and will be shared with our maintenance team for further review. We are glad to hear that you found our staff friendly and enjoyed the nearby dining options. Should you have any further concerns, please do not hesitate to reach out to our management team for assistance.

10/10 Excellent

Brian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean, people where nice
Stayed 2 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Brian,We are pleased to hear that you found our hotel to be very clean and that our staff were friendly during your stay. Your feedback is appreciated as we strive to provide a positive experience for all of our guests. If you have any further comments or suggestions, we recommend reaching out to our management team directly. Thank you for choosing to stay with us.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in was friendly and fast. The service was excellent and the breakfast was better than what one usually gets where it is described as "continental." The location was also convenient to everything we wanted to do in Baton Rouge.
Stayed 2 nights in Mar 2024
Response from Ken on 8 Mar 2024
Thank you for taking the time to fill out our online survey, we here at the Comfort Inn really appreciate that you enjoyed your stay with us.We hope to see you in the near future. Thank you and have a wonderful day.

6/10 Okay

Anthony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 6 Mar 2024
Hello Anthony, We appreciate you choosing our hotel for your stay. Please feel free to contact us with any feedback you may have from your recent visit. We hope to welcome you back soon for an even better experience!

2/10 Terrible

Evelyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was just very rude and unprofessional. They didn’t even have shampoo or conditioner and I’ve never seen a place that doesn’t provide that to their customers. Would never stay here again
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Evelyn,We apologize for any inconvenience you experienced during your stay. Our team strives to provide excellent service at all times. Guest feedback is valuable to us, and we appreciate your comments regarding the amenities provided. Your concerns will be shared with the relevant departments for further review and improvement.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Paul,We are glad to hear that you found our hotel clean and convenient during your stay. Your feedback is appreciated. Thank you for choosing to stay with us.

8/10 Good

Brenda

Travelled with partner
Like that it was close to restaurants but rooms wasn't too clean. I guess u get what u pay for lol
Stayed 2 nights in Jan 2024
Response from Ken on 22 Feb 2024
Thank you for taking the time to fill out online survey. We hope to see you in the near future, take care and have a wonderful day

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time I checked in up until I checked out was Excellent
Stayed 2 nights in Feb 2024
Response from Manager on 14 Feb 2024
Hello Robin,We are thrilled to hear that your overall experience at our hotel was excellent from check-in to check-out! Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for another exceptional stay.

10/10 Excellent

Stephanie

Business traveller, Travelled with partner
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Ken on 13 Jan 2024
Thank you for taking the time to fill out our online survey, we look forward to seeing you in the near future. Take care and have a wonderful evening.

10/10 Excellent

Kasturi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well connected hotel
Budget friendly hotel with quick access to the interstate. We were happy with the breakfast.
Stayed 2 nights in Dec 2023
Response from Ken on 22 Dec 2023
Thank you for taking the time to fill out our guest survey, we are glad to hear that you enjoyed your stay with us. Take care and have a wonderful day.

8/10 Good

Mark Ralph

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Ken on 20 Dec 2023
Thank you for taking the time to fill out our online survey, we are glad to hear that you enjoyed your stay with us. We hope to see you in the near future and have a wonderful day.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only minor complaint I have is the gym is very outdated. I still worked up a sweat but it was because I kept the ac off. Everything else was great. The staff was friendly and the room was comfortable.
Stayed 1 night in Dec 2023
Response from Ken on 19 Dec 2023
Thank you for taking the time to fill out our online survey, we are glad to hear that you enjoyed your stay with us, we strive very hard to provide excellent service to our guests. Take care and have a wonderful day.

8/10 Good

Steven

Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Steven,We appreciate you choosing our hotel for your stay. We hope you had a pleasant experience during your time with us. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and would love to hear from you. We look forward to welcoming you back in the future.

10/10 Excellent

Diana Denbow, Arlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an issue with my room when I checked in. I was traveling to Baton Rouge with my two sons to watch the LSU football game. I reserved a room with two queen beds, and was told that I had one king. Everything (including this hotel) was full. They were able to move some things around and get me a room with two queens. It was a 6.5 hour drive to get there, and I was really not in the mood to deal with this. THANK YOU SO VERY MUCH FOR GOING THE EXTRA MILE, AND GETTING US TAKEN CARE OF!!! YOU HELPED MAKE OUR TRIP SPECIAL!!!
Stayed 2 nights in Nov 2023
Response from Ken on 5 Dec 2023
Thank you for taking the time to fill out our online survey, we here at the Comfort Inn are very glad to hear that we were able to take care of your needs. Thank you and have a wonderful day.

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ken on 5 Dec 2023
Thank you for taking the time to fill out our online survey, we are glad that you enjoyed your stay with us. Take Care and have a great day

6/10 Okay

Mark

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The staff at the reception desk was exceptionally friendly and accommodating. The elevator floor was filthy, the WiFi signal was so weak as to be essentially nonfunctional, we spent a total of 5 days and four nights and at no point did housekeeping enter our room to provide clean towels or empty the garbage, and the blackout curtain was falling off the rod
Stayed 4 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello Mark, Thank you for your feedback regarding our friendly and accommodating staff at the reception desk. We appreciate your input regarding the elevator floor, WiFi signal, housekeeping, and the blackout curtain. We apologize for any inconveniences you may have experienced. Your comments have been forwarded to the relevant departments for their review and necessary actions.

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
Everything was really easy and convenient
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Anthony,Thank you for your feedback! We are thrilled to hear that you found your stay with us to be easy and convenient. We pride ourselves on providing a hassle-free experience for our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on 17 Dec 2023
Hello Richard,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Hello Donald,Thank you for rating our hotel! We appreciate your feedback and are glad that you had a positive experience during your stay. If there is anything specific you would like to share about your time with us, please feel free to reach out to us directly so we can address any concerns or suggestions you may have. We hope to welcome you back in the future for an even better experience.

6/10 Okay

GONZALO

Travelled with family, Business traveller
Not great but it was ok
Stayed 2 nights in Nov 2023
Response from Ken on 20 Nov 2023
Thank you for taking the time to fill out our online survey, we here at the Comfort Inn strive very hard to make things right for our guests. Thank you and we hope to see you in the near future.

10/10 Excellent

mark

Stayed 2 nights in Nov 2023
Response from Manager on 18 Nov 2023
Hello mark,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

byron

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. Furniture was a little dated
Stayed 1 night in Nov 2023
Response from Ken on 15 Nov 2023
Thank you for taking the time to fill out our online survey, we here at the Comfort Inn will use this guest insight to move foward with some of the things that needs improvement.Thank you and have a wonderful day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We enjoyed having a nice, clean place to stay after the LSU game. It is in a great location as you don’t have to get on the interstate from the university, and it’s only 20 minutes away. We have stayed here multiple times and will stay again next time we’re in Baton Rouge.
Stayed 2 nights in Nov 2023
Response from Ken on 15 Nov 2023
Thank you for taking the time to fill out our online survey, we are glad to hear that you enjoyed your stay and we hope to see you in the near future. Have a wonderful day.

10/10 Excellent

Walter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
N.a
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello Walter,Thank you for your feedback regarding your recent stay at our hotel. We appreciate hearing about your experience and apologize for any inconvenience you may have encountered. We strive to provide a comfortable and enjoyable stay for all our guests and will take your comments into consideration for future improvements. If there is anything else we can assist you with, please do not hesitate to contact our management team.

10/10 Excellent

Gllynda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
There for a LSU college visit. Checked in around 1 AM, the desk clerk was very friendly and helpful. The rooms were clean and comfortable, location is great - took us about 5 minutes to get to campus.
Stayed 1 night in Oct 2023
Response from Manager on 2 Nov 2023
Hello Gllynda,Thank you for choosing our hotel for your college visit! We are thrilled to hear that our friendly and helpful staff, as well as our clean and comfortable rooms, made your stay enjoyable. We're also glad that our convenient location provided easy access to the campus. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Addictive Disorder

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor WiFi
The room was very good, clean, well supplied. The breakfast was great. As I have stated before when I've stayed with you, the WiFi signal is nearly nonexistent. That is frustrating when I have business to take care of.
Stayed 1 night in Oct 2023
Response from Manager on 27 Oct 2023
Hello Addictive Disorder,Thank you for your positive feedback regarding the room and breakfast. We apologize for the inconvenience caused by the WiFi signal and appreciate your patience. We will look into improving the connectivity for a better experience next time.Please give us a chance to redeem ourselves.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were just a bit firm but overall a nice stay
Stayed 2 nights in Oct 2023
Response from Ken on 23 Oct 2023
Thank you for taking the time to fill out our online survey,we here at the Comfort Inn appreciate that overall you enjoyed you stay other than our Beds. Thank you and have a wonderful day.

8/10 Good

Shellie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023
Response from Ken on 23 Oct 2023
Thank you for taking the time to fill out our online survey, we here at the Comfort Inn appreciate your business and hope to see you in the near future.

10/10 Excellent

Donsha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 2 nights in Oct 2023
Response from Ken on 19 Oct 2023
Thank you for taking the time to fill out our online survey, we here at the Comfort Inn value our guest opinions and take matters very seriously.Thank you and we hope to see you in the near future.

10/10 Excellent

Benshawn

Stayed 1 night in Oct 2023
Response from Manager on 9 Nov 2023
Hello Benshawn,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Shana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 5 Oct 2023
Hello Shana,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 26 Sept 2023
Hello Matt,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Georgia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late and found toilet clogged in my room. When I called down for assistance, I was told they had no majntenance and offered the plunger they kept at the desk. I asked for the manager and was told he went home for the weekend. I asked for a new room and was told no, that was not allowed. I left and went to the Holiday Inn a couple of buildings away, where for an extra $29 per night they don't require guests to do their own maintenance or clean up after other guests.
Stayed 2 nights in Sep 2023
Response from Manager on 23 Sept 2023
Hello Georgia,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

8/10 Good

Johnny

Travelled with family
Liked: Staff & service, room comfort
Solid, inexpensive place to stay
Older hotel but the rooms are pleasant. The staff is amazing and made this trip wonderful.
Stayed 3 nights in Sep 2023
Response from Manager on 19 Sept 2023
Hi Johnny,Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay.

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service
Property was fine for overnight stay. ‘Free breakfast’ was standard fare. Rooms nice and sheets very soft. Property location is difficult to get on/off main streets, but not property fault. Several other hotels in same street with same problem. Bad street design. We would stay again.
Stayed 2 nights in Sep 2023
Response from Manager on 16 Sept 2023
Hello Angela,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our location and comments about our breakfast. I hope that we will impress you with exemplary service during future visits.

6/10 Okay

Andrea

Stayed 1 night in Sep 2023
Response from Manager on 28 Oct 2023
Hello Andrea,Thank you for your outstanding rating! We are thrilled that you had such a wonderful experience staying with us. We look forward to welcoming you back again soon!

6/10 Okay

Destinee

Liked: Staff & service
Disliked: Cleanliness
Stayed two nights. Room was alright but could’ve been cleaner. The bathroom door was messed up and the stopped for the tub was not attached properly. Could’ve been cleaned a lot thoroughly due to baseboards being filthy. Walls were missing paint in a few areas. Other than that it was quiet and staff was friendly
Stayed 2 nights in Sep 2023
Response from Manager on 11 Sept 2023
Hello Destinee,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 9 Sept 2023
Hello Robert,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Krista

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the convenience of the hotel to my daughters apt. and the dining options. When we first arrived, the gentleman behind desk was personable. We got to our room and the phone didn't work and only 1 set of towels. Breakfast was delicious and hot. I will be returning.
Stayed 2 nights in Aug 2023
Response from Manager on 2 Sept 2023
Hello Krista,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our towels and breakfast. I hope that we will impress you with exemplary service during future visits.

8/10 Good

Frank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room itself was perfect and comfortable, only negative was that the shower needed some definite maintenance.
Stayed 1 night in Aug 2023
Response from Ken on 23 Aug 2023
Thank you for taking the time to fill out our online survey, we are glad to hear that you enjoyed your stay with us. We hope to see you in the near future and you have a wonderful day.

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Ken on 23 Aug 2023
Thank you for taking the time to fill out our online survey, we are glad to hear that you enjoyed your stay with us. We hope to see you in the near future and you have a wonderful day.

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff
Stayed 2 nights in Aug 2023
Response from Manager on 25 Aug 2023
Hi Robin,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Manager on 22 Aug 2023
Hello James,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Debbie

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
The mold on the ceiling, the dirty carpet(I am not sure it had ever been cleaned), the moldy smell, the dampness in the room, the AC that sounded like a jet was landing, and the trash in the hallways earned this hotel a rating of "terrible."
Stayed 2 nights in Aug 2023
Response from Manager on 18 Aug 2023
Hello Debbie, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Manager on 18 Aug 2023
Hello David,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

4/10 Poor

Towarsha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very outdated. The pull out sofa had used sheets. The overall room needed a deep cleaning. This was a last minute option, but i waa hoping for better. Definitely not worth the money that was paid. Very disappointing.
Stayed 1 night in Aug 2023
Response from Manager on 15 Aug 2023
Hello Towarsha, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.