We turned up, checked in, and then decided not to stay. I had booked a room with a king-size bed - the bed in the room was clearly not a king size bed. We had been allocated the Chaucer room, and it was well below the standard of any hotel stay in memory, let alone one that cost £120 on a Sunday night. It smelt more like a hospital than a hotel; the hallway reeked of ammonia, the room itself was musty, the walls were dirty. The blind was broken. The bathroom door didn't even close. We were not happy, and my partner went to speak to the duty manager. He was very nice, but he was unable to offer any kind of resolution, he did not apparently have the authority to offer any kind of compensation or refund, and his director decided he needed our money far too much to consider giving any of it back - presumably it will be used for some paint. Or a new door handle.
Even though we left within 45 minutes of arriving, the hotel refused to compensate us, despite the room being well below standard, and not as sold. Extremely disappointing.