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Reviews of Rose And Crown

3.5 out of 5
Rose And Crown
High Street, Hinton Charterhouse, Bath, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 158 out of 194 reviews" "
Rating 8 - Good. 29 out of 194 reviews" "
Rating 6 - Okay. 1 out of 194 reviews" "
Rating 4 - Poor. 4 out of 194 reviews" "
Rating 2 - Terrible. 2 out of 194 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Charming accommodation in a small village environment. Great pub and food. Attentive service. One minor communication kerfuffle that had more to do with Expedia than with the host.
Stayed 1 night in Apr 2024

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love staying here for our first wedding anniversary. The work we received was excellent and the room was absolutely lovely. What a quaint place to stay which is very quiet. I would highly recommend and we have no hesitation in staying here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room and brilliant little pub definitely go back again
Stayed 1 night in Apr 2024

10/10 Excellent

George

Business traveller
Lovely stay
Stayed 1 night in Apr 2024

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great, Will showed us to our room straight away, he was also really helpful & attentive serving us at the bar & at our table. Our room was very clean & had all the facilities needed. Breakfast was disappointing, only continental available & pre ordered the day before. My other half ticked the box for yoghurt but the next morning there was no yoghurt on our tray. We would definitely stay here again but wouldn't have breakfast next time.
Stayed 1 night in Mar 2024

2/10 Terrible

Hossein

Travelled with pets, Travelled with partner
Disliked: Cleanliness
Booked a pet-friendly stay but found upon late arrival that no such rooms were available. The booking details on Expedia didn’t specify the need to arrange for a pet-friendly room in advance. Faced with an unwelcoming attitude from the receptionist and lectures instead of help at 10:20 PM, leaving us without accommodation. Surprised by messages claiming I was rude, contradicting their unhelpful demeanor. Disappointed by the experience and the misleading information.
Stayed 1 night in Mar 2024
Response from Owner on 3 Apr 2024
Thank you, Hossein, for your non factual review and giving us the opportunity to respond. Its very import to display the correct information when making a review. You thought you had booked a pet friendly room via Expedia , but in fact you had not. You were aware of the check in times but turned up at nearly 10.30pm , and at this time all our other rooms were occupied by other staying guests, so you not only disturbed them, but started to become defensive and rude to our staff members here, which is completely unacceptable, and we will not tolerate this. We understand the staff tried to suggest seeking an alternative room in another establishment, but you just walked away. As your attitude was so negative, even if you had booked a pet friendly room and there be one available, we would question if we would of in fact let you stay purely on the basis of your behaviour. Our staff merely reiterated the position of your mistaken booking, which was done to your incompetence. We do agree that Expedia could do more to reiterate the amount of pet friendly rooms we have here, but all that information is given out to ALL booking agencies, but unfortunately, we cannot govern the way in which they chose to show that information. So, in summary the mistake was yours in not clarifying a pet friendly room was required, you also turned up late and agitated, with a rude manner to our staff, and your issue / feedback should be with Expedia and not us here at the establishment.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Owner on 30 Mar 2024
Thank you, Roy, hope to see you again.

10/10 Excellent

MJ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation
The whole experience was good. Plenty of parking. Rooms very comfortable, modern and clean. Nice location. January with sub zero temperatures, we were kept loverly and warm Shaun was a great host. Will stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely clean place to stay in a small village near Bath. Room was very nice and staff were really friendly and helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
This is a beautiful guest house and restaurant. The staff were friendly, welcoming and helpful. Clean and well presented room. Lovely patio garden. I would defiantly come again and thoroughly recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

julian

Great location and v clean tidy and helpful instructions
Stayed 1 night in Oct 2023

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No on site laundry despite being advertised. Electric in the room killed my iPhone cable. Staff wasn’t there until aftet 6 pm. Room was comfortable and cozy however
Stayed 1 night in Oct 2023
Response from Owner on 19 Oct 2023
Thank you for your review. I remember you dearly asking for the laundry service that you say was advertised on our site. When I asked which site you meant your reply was Hotels.com. I informed you we were a Guesthouse not a hotel and that Hotel.com was not our website.However, I did look into your comment but did not see a laundry service advertised on Hotel.com.Electric in our rooms are at Uk standard and may differ to the USA, we close between 3pm & 6pm wed & Thursday to go to the store or like yesterday a GP appointment. your review was not a true reflection of your stay which is disappointing, and your comments don't justify themselves.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Owner on 19 Oct 2023
Glad you enjoyed your stay.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Owner on 19 Oct 2023
Glad you enjoyed your stay.

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to stay if you are visiting Bath Beautiful quiet location with a busy stop outside that takes you into Bath in 20 mins. Very friendly informative host, lovely comfortable room and fantastic food
Stayed 2 nights in Sep 2023
Response from Owner on 19 Oct 2023
Glad you enjoyed your stay.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely wonderful.
Stayed 3 nights in Sep 2023
Response from Owner on 19 Oct 2023
Glad you enjoyed your stay.

10/10 Excellent

George

Liked: Cleanliness, staff & service, room comfort
Place was very nice, staff was outstanding.
Stayed 1 night in Sep 2023
Response from Owner on 19 Oct 2023
Glad you enjoyed your stay.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Owner on 19 Oct 2023
Glad you enjoyed your stay.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay with family
The room was clean & comfortable and the restaurant and gardens of the pub were very nice and food was good.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rose and Crown
Stayed 2 nights in Aug 2023

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness
We stayed at the Rose and Crown early in the week when the restaurant and facilities are closed. We met one of the owners once and he was very nice but there was typically no one around. Our room was very good and spotless. Breakfast was accommodated in a self serve fashion while the restaurant was closed. We had to drive to other local restaurants as the other pub nearby was closed as well. I think it would have been 5 stars had we had the full experience, the patio looked lovely and the food was well rated.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well-maintained accommodation.
Stayed 1 night in Jul 2023

10/10 Excellent

Carole

Stayed 1 night in Jul 2023

8/10 Good

Meredith

Travelled with family
Liked: Property conditions & facilities
Beautiful setting outside Bath with easy bus service into Bath.
Stayed 2 nights in Jul 2023

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
The Rose and Crown is very nicely presented inside and out. Very relaxing. Beautiful surrounding countryside with good transport link to Bath.
Stayed 1 night in Jul 2023

10/10 Excellent

chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable room. Helpful and friendly proprietor
Stayed 1 night in Jul 2023

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stat
Stayed 2 nights in May 2023

8/10 Good

Scott, Sunnyvale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Rose and Crown is a comfortable Inn with friendly staff. Breakfast was only cold cereal and cold croissants.
Stayed 1 night in Jun 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, lovely rooms
Stayed 1 night in Jun 2023

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Was a quick stop over whilst we visited the bath area , however we will come back . We was welcomed by the owner who was polite and very helpful. Our room was clean and very comfortable and nice touches including tea and biscuits . Great location and with a bus running to Bath then makes it an ideal location without paying twice as much for a similar hotel in bath . Yes highly recommended
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful escape from the usual hustle and bustle of daily life. Very comfortable, with an excellent restaurant for dinner in the evening, a cooked breakfast was not available however the farm shop a few minutes away was a good alternative. 15 minutes from Bath but another world of you can do have a little walk around the village church is beautiful.
Stayed 2 nights in May 2023

10/10 Excellent

Meow Yin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
We had an excellent stay even though I didn't notice that the bar/restaurant wasn't open on a Monday and Tuesday. Maybe Hotels.com should state this on their website. But the room was excellent and we are going to come back again in December. Strongly recommend this place
Stayed 2 nights in May 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
We only had an over night stay. We recived a warm welcome from Shaun. The room was lovely and extreemly clean. Restaurant food was first class. Would highly recommended the Rose and Crown.
Stayed 1 night in May 2023

10/10 Excellent

Sveinn Andri

Stayed 1 night in May 2023

10/10 Excellent

laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our host was very helpful and accomodating. There was confusion initially regarding our arrival but that was not his fault. It was due entirely to the delays in messaging and mail as we travelled the countryside.
Stayed 1 night in Apr 2023

10/10 Excellent

Kristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, outside downtown Bath but just by an easy ride, 15 minutes. Has it's own restaurant as well and room was the roomiest we've had yet in our stay.
Stayed 1 night in Apr 2023

10/10 Excellent

Vasileios

Liked: Cleanliness, property conditions & facilities, room comfort
Couldn't ask for more. Perfect
The arrangement to pick the keys was very easy,Nigel was replying to emails very fast. The location, parking,room was all perfect. We will definitely go back in the summer. Absolutely excellent experience.
Stayed 1 night in Apr 2023

10/10 Excellent

Terry

Stayed 1 night in Apr 2023

10/10 Excellent

Emma

Stayed 1 night in Mar 2023

4/10 Poor

Deborah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room was great shame about the lack of breakfast options they only offer a continental style breakfast which they leave out on a tray overnight so we didn't bother. Also staff not particularly welcoming!
Stayed 1 night in Mar 2023

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and parking and 15 min drive to Bath. So much cheaper than staying in the city centre if you have a car.
Stayed 1 night in Mar 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our stay, nice room, friendly staff, good food.
Stayed 3 nights in Mar 2023

10/10 Excellent

William

Stayed 1 night in Feb 2023

8/10 Good

Lucy

Stayed 1 night in Jan 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice outside Bath
Ideally situated for Bath, Wells and Stonehenge. Bar and restaurant closed Monday, and Restaurant Tuesday, but worked round this. Bus stop outside that goes to Bath. A little noise from the main road, but all in all good value for money.
Stayed 3 nights in Nov 2022