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Reviews of Macdonald Bath Spa

5 out of 5
Macdonald Bath Spa
Sydney Road, Bath, England

Reviews

8.0

Very good

Rating 10 - Excellent. 408 out of 1001 reviews" "
Rating 8 - Good. 290 out of 1001 reviews" "
Rating 6 - Okay. 162 out of 1001 reviews" "
Rating 4 - Poor. 99 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Georgia

Travelled with partner
Liked: Amenities, property conditions & facilities
Lovely property with fab facilities and polite staff. Great location with only a 15 min walk to attractions in Bath. Level of cleanliness was less than expected of a 5* hotel. Communal areas were clean but often shabby, needing some new paint but rooms weren’t as clean as we’d have liked. Was clear they had just had a quick clean but skirting boards, back of toilet and bathroom corners were very dusty and hand-wash holder had lots of old hand-wash congealed on to it. Breakfast was nice but it was clear staff were stressed and people/items were forgotten for long periods of time and items like glasses, coffee pots and bowls weren’t always clean.
Stayed 2 nights in Apr 2024
Response from Management Team on 8 Apr 2024
Dear Georgia,Thank you for your review.We value all feedback from pour guests as we can use them as a massive tool for us to keep improving.It was great to read you found pour facilities and staff to your liking.Hopefully we will see you again in near future.

4/10 Poor

Ushma

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay in the heart of Bath. Never been to Bath so just stayed one night. Would definitely return and stay in the same hotel. Only issue was the cooked breakfast. Sausages and bacon was hard and difficult to chew.
Stayed 1 night in Mar 2024

2/10 Terrible

Jonathan, Smallwood

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is old dirty no staff cold and poor food the hotel could be amazing but someone will need to invest in the property
Stayed 4 nights in Mar 2024

8/10 Good

S Dot Creative

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Barry

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
This is not a 5 star Hotel the breakfast set up was a joke the staff were running around like headless chickens the food in 1st morning was Luke warm at best the coffee served was not drinkable and others were complaining the same ! the table set up was not good no sugar? Milk Salt Pepper mills not set out! toast machine inadequate for capacity of guests the spar area was not relaxing as on the day we attended local spa members apparently can bring in there children to use the facilities and they were left out of control and was not able to enjoy the use of the pool. The outdoor thermal spar bed was very scruffy large cracks around the perimeter and sharp edges of lots of missing mosaic tiles ? Had to wait around 15min at front desk to checkout as only 1 position open at 9am out of 4 and had to wait behind a guest before me complaining of much more than the above shame as it could be a lot better
Stayed 2 nights in Mar 2024

10/10 Excellent

aman

Stayed 2 nights in Mar 2024

8/10 Good

gurmukh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice, a bit dated. No vegan options in the restaurant, very disappointing in this day and age
Stayed 2 nights in Mar 2024
Response from Management Team on 9 Mar 2024
Good afternoon,Thank you for taking the time to write to us following your experience at the Bath Spa. Thank you for having brought your feedback to our attention, I have set up a meeting with our Team to go through your comments, to make some changes and to improve our guest journey.Please do not hesitate to contact us should you wish to discuss further your experience.Kind regards,

8/10 Good

Richard

Liked: Cleanliness
Interesting, reasonably maintained, example of the Empires fading splendor built 1832. Definitely worth a visit for those interested in history.
Stayed 2 nights in Mar 2024
Response from Management Team on 8 Mar 2024
Good evening,Thank you so much for your lovely feedback. We are glad to read that you have enjoyed your stay with us. We look forward to welcoming you back again at Macdonald Bath Spa Hotel.Kind regards,

6/10 Okay

Martin Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a view of the car park, breakfast was mediocre. Window didn’t lock in room.
Stayed 1 night in Feb 2024
Response from Management Team on 8 Mar 2024
Dear Mr Richard,Thank you for taking the time to provide feedback on your stay with us. It is disappointing to read your comments and I would like to apologise that this was your experience whilst staying with us.We take your feedback on board and it will be fed back to the relevant Head of Departments.Please do not hesitate to contact us should you wish to discuss it further.Kind regards,

6/10 Okay

Mayu

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Quite rand down in places. bathroom looks tired and chipped in olaxes
Stayed 1 night in Mar 2024
Response from Management Team on 8 Mar 2024
Good evening,Thank you for taking the time to provide feedback on your stay with us. It is disappointing to read your comments and I would like to apologise that this was your experience whilst staying with us.We take your feedback on board and it will be fed back to the relevant Head of Departments.Please do not hesitate to contact us should you wish to discuss it further.Kind regards,

8/10 Good

Ren

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management Team on 27 Feb 2024
Thank you for your 4 out of 5 rating.Please do not hesitate to contact us if you desire to book again.Kind regards,

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel only negative point is breakfast only available 7am becsuse when we arrived all the later slots full and.you can only book 24hrs before. Noy keen to go on vacation and be up 7am !
Stayed 2 nights in Feb 2024
Response from Management Team on 27 Feb 2024
Thank you for taking the time to provide feedback on your recent stay with us. I apologise you had to book your breakfast so early. We take your feedback on board and it will be fed back to the relevant Head of Departments to improve our guest journey.However I am really surprised because we take reservation for breakfast at the time of the reservation if you wish.I hope to welcome you back to Bath Spa and show you a better experience.Kind regards.

10/10 Excellent

Vanessa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management Team on 27 Feb 2024
Thank you so much for your 10 out of 10 rating. We are glad to read that you have enjoyed your stay with us. We look forward to welcoming you back again at Macdonald Bath Spa Hotel.Kind regards

6/10 Okay

Robert

Liked: Staff & service, property conditions & facilities
Would not pay for the breakfast again would like my money back ☹️
Stayed 1 night in Feb 2024
Response from Management Team on 27 Feb 2024
Thank you for taking the time to provide feedback on your recent stay with us. I apologise you did not enjoy your breakfast with us. We take your feedback on board and it will be fed back to the relevant Head of Departments to improve our guest journey.Kind regards.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Shane on 7 Feb 2024
Dear Mark,Thank you taking time to leave a 5/5 review on Expedia. I hope we are able to welcome you back and shoiw you another perfect stay. Shane

6/10 Okay

RUKSHANA

Stayed 3 nights in Jan 2024
Response from Shane on 7 Feb 2024
Dear Rukshana,Thank you for taking time to leave a review on Expedia. We are always hoping our guests have a perfect 5/5 stay and I am dissapointed to see we did not achieve this on your last stay. I hope we are able to welcome you back and show you a perfect stay. Shane

2/10 Terrible

Katelin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shane on 7 Feb 2024
Dear Katelin,Thank you for leaving a review on Expedia. Obviously I am dissapointed to see such a low score with no information, it does make it difficult to improve our service without any comments. I would be delighted to talk to you personally to try to recify any issues that you had during your stay. Shane

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Shane on 7 Feb 2024
Dear Alex,Thank you for taking time to leave a review on Hotels.com and your wonderful 10/10 score. It is very rewarding to see that we were able to show you a perfect stay and you enjoyed your visit. I look forward to your next stay where I am certain we will show you another great visit. Shane

4/10 Poor

patricia

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The surrounding area is lovely, but the properties not very well maintained. Lots of things didn’t work in the room as expected and when I called for maintenance they didn’t actually fix any of the problems. The food and drinks are high and pricing, but the service was not very good. The spa is about as good as a massage, envy, but at five star prices.
Stayed 2 nights in Jan 2024
Response from Shane on 7 Feb 2024
Dear Patricia,Thank you for leaving a review on Expedia. I am truely dissapointed to see such a catalogue of errors that you encountered during your stay, we take great pride in the service standards and guest care we offer our residents and visitors and your issues do not reflect the dedication and commitment we aim to give our guests consistently. I hope this visit has not affected your opinion of our beautiful hotel too much and we are able to regain your faith on your next visit. Shane

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shane on 7 Feb 2024
Dear Judith,Thank you for taking time to leave a perfect 10/10 review score on Hotels.com. I am delighted to see that you enjoyed your stay and we were able to make it memorable. I look foirward to your next visit and showing you another great stay. Shane

2/10 Terrible

Haris

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures made the hotel look outstanding and luxurious. Unfortunately I would say it was from that. 1 - On check in we asked for toothbrush and paste (we were told on the hotel advert this would be available)- which we were told would be sent to our room. However they were not. And we had to ask reception again at a later time with a different receptionist and finally got them. 2 - On reaching our room we noticed the room was very different to the pictures advertised on the advert. The room was tired, old, dusty. the TV was very small and old. So old the remote still had teletext on it. The bathroom was mouldy, old and tired and in need of renovation. 3. We were given an accessibility room, meaning the bathroom had a lot of space take up to be used for wheelchair users. Me and my wife did not like this and asked to be moved. We were told this was not possible as no other rooms were available apart from a room with two single beds. We explained the images of the bathroom look nothing the images in the advert and again we were told someone would contact us to update us if this was possible, due to any cancellations. No one contacted us.. 4. The sheets were dirty on the bed, the pillow cases had dust, the sheets had stains and the bathroom and red marks all over it.. All in all it was so bad, my wife could not believe how much we spent.
Stayed 1 night in Jan 2024
Response from Management Team on 27 Feb 2024
Thank you for taking the time to provide feedback on your recent stay with us. Please accept our sincere apologies for the inconveniences caused during your visit and we would like to reassure you that all matters have been investigated and are in the process of being resolved. We pride ourselves in offering the highest quality of standards and I was disappointed to hear that you felt a bit let down by our service. Thank you for having brought your feedback to our attention, I have set up a meeting with all the relevant Head of Departments to improve our guest journey.I hope to welcome you back to Bath Spa and show you a better experience.Kind regards.

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Had a lovey time at MacDonald’s spa really lovey hotel staff are very friendly and polite, I would give 5* but very slow in bring drink that you’ve order and breakfast the buffet was good but the food needed to be hotter I do think this is a lack of staff
Stayed 3 nights in Jan 2024
Response from Management Team on 12 Jan 2024
Dear Paula,Thank you for your review, we are very pleased to hear you enjoyed your stay with us overal, in particular, our hotel polite and friendly staff. We would like to apologise for the service issues experienced when ordering drinks and the temperature of food. I would like to assure you your feedback has been shared with our Food and Beverage Manager and Head Chef to ensure the same does not happen again moving forward. We shall look forward to welcoming you back to Bath Spa very soon for another great stay.Best Wishes,

4/10 Poor

Karly

Travelled with family
Disliked: Property conditions & facilities, room comfort
Dated hotel
Stayed 1 night in Jan 2024
Response from Management Team on 12 Jan 2024
Dear Karly, Thank you for your review, we would like to apologise you found our hotel to be on the dated side, I would like to assure you your feedback has been passed onto the relevant people. We shall look forward to welcoming you back to Bath Spa very soon. Best Wishes,

10/10 Excellent

Safraz

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall good break Only downfall was zero communication prior to the trip as the reception phoneline was down for over 9 days. Difficulty in getting any info or messages to the reception desk. Being a 5 star I expected this issue to be sorted much quicker. Apart from that happy days.
Stayed 1 night in Dec 2023
Response from Management Team on 12 Jan 2024
Dear Safraz, Thank you for your 5/5 rating, we are very pleased to hear you had an enjoyable stay with us, we would like to sincerely apologise for the commuciation issues you experienced due to our phone lines being down prior to your stay, we do hope you were provided with the assistance that you needed during your stay and would like to assure you this issue has now been rectified.We shall look forward to welcoming you back to Bath Spa for another visit very soon.Best Wishes,

2/10 Terrible

michael

Stayed 1 night in Dec 2023
Response from Management Team on 12 Jan 2024
Dear Michael, Thank you for your honest review, it would be great if you could reach out to us directly to discuss your feedback in greater detail and hopefully we can reslove the issues you experienced this time around. We shall look forward to hopefully hearing from you soon. Best Wishes,

10/10 Excellent

Hiten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Management Team on 12 Jan 2024
Dear Hiten,Thank you for your 5/5 review. We are very pleased to hear you had an enjoyable stay with us this time around. We cannot wait to welcome you back to Bath Spa hopefully very soon. Best Wishes,

10/10 Excellent

Rachel

Stayed 1 night in Dec 2023
Response from Shane on 7 Feb 2024
Dear Rachel,Thank you for leaving a perfect 10/10 review on Hoyels.com. I look forward to your next stay and showing you another great visit. Shane

10/10 Excellent

Neil

Stayed 2 nights in Dec 2023
Response from Management Team on 12 Jan 2024
Dear Neil, Thank you for your 5/5 review. We are very pleased to hear you had an enjoyable stay with us this time around. We cannot wait to welcome you back to Bath Spa hopefully very soon. Best Wishes,

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really impressed with this hotel,
Stayed 1 night in Dec 2023
Response from Management Team on 12 Jan 2024
Dear Julie, Thank you for your 10/10 rating, we are so pleased to hear you had a very enjoyable stay with us.We shall look forward to welcoming you back to Bath Spa very soon for another great stay.Best Wishes,

6/10 Okay

Michael, Orpington

Liked: Cleanliness, property conditions & facilities
For the price charged this hotel really needs to up it's level of service. We stayed for 2 nights, to visit the Christmas market and celebrate my wife's 60th birthday. We arrived 30 mins before check-in time, greeted politely and then just told to "come back at 3.30", no suggestions of where we could wait, so we waited in reception and saw three more people arrive, check-in and given their rooms immediately! When we were given our room, there was no explanation as to the facilities, or where they were. There is a spa here and that wasn't mentioned. Our room was not serviced after the first night, someone from housekeeping knocked on our door in the early evening asking if our room had been serviced and if not, would we like it serviced now, we declined. We dined in the restaurant Sunday evening. The food was good, although service was slow. We were asked if we wanted to see the dessert menu and we said yes, but then we were forgotten and I had to go and ask again. After ordering, one of the desserts was incorrect. When corrected it came back without the ice cream! The cheese was served straight from the fridge, so was chilled and lacked flavour. All minor points, but too many for a hotel that strives to a 5 star standard.
Stayed 2 nights in Dec 2023
Response from Management Team on 12 Jan 2024
Dear Michael, Thank you for your review, we would like to apologise for the several shortfalls you experienced during your stay with us, I would like to assure you your feedback has been passed onto our relevant Heads of Department so they can ensure the necessary changes are carried out to ensure the same does not occur moving forward. Should you wish to discuss your review in greater detail, please do not hesitate to contact us. Best Wishes,

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Towel rail
All good really towel heater in bathroom not working. Needed it really just to dry clothes as I got soaked due to dreadful weather!!
Stayed 1 night in Dec 2023
Response from Management Team on 12 Jan 2024
Dear Linda, Thank you for your review, we are pleased to hear you enjoyed your stay with us and would like to apologise the towel rail in your bedroom was not working, should you have mentioned this to a member of staff we could have sorted a resolution and helped you to dry your clothes. We shall loook forward to hopefully welcoming you back to Bath Spa very soon. Best Wishes,

6/10 Okay

Dan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room had black mould on the windows and the thermostat was broken on the shower, so we had a luke warm wash every morning.
Stayed 2 nights in Dec 2023
Response from Management Team on 12 Jan 2024
Dear Dan, Thank you for your honest review, we would like to apologise for the shortfalls you experienced during your stay this time around, I would like to assure you your feedback has been shared with our Housekeeping Manager and Maintenance Manager to ensure the extra cleaning measures and issues you mentioned can be addressed so the same does not occur again. Should you wish to discuss your review in greater detail, please do not hesitate to contact us.Best Wishes,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely place to stay.
This is a beautiful hotel within walking distance of the town centre. We had a lovely time and enjoyed the spa area very much. I do think that they might be a little understaffed however as there was always a queue at reception. Our luggage did go missing for a while and we were told it had been taken to the wrong rooms! This was quickly rectified. Another small thing was cold plates at the hot food counter at breakfast. Overall though we had a lovely time.
Stayed 2 nights in Dec 2023
Response from Management Team on 12 Jan 2024
Dear David, Thank you for your review, we are very pleased to hear you enjoyed your stay with us overall, we would like to sincerely apologise your lugagge was placed into the wrong room on check in, I am pleased to hear that this was however quickly rectified for you. I have passed your feedback regarding the cold plates at the hot buffet to our Food and Beverage Manager so he can ensure the plates are kept warm for the hot food moving forward. We shall look forward to hopefully welcoming you back for another great stay very soon. Best Wishes,

10/10 Excellent

Wesley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with excellent staff.
Stayed 1 night in Nov 2023
Response from Management Team on 12 Jan 2024
Dear Wesley, Thank you for your lovely review, we are very pleased to hear you had an enjoyable stay with us, in particular, our excellent staff on site and our beautiful property.We cannot wait to welcome you back again very soon. Best Wishes,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa weekend
Beautiful country house spa weekend very polite and helpful staff.Indoor and outdoor pools very clean couldn’t fault it.
Stayed 2 nights in Nov 2023
Response from Management Team on 12 Jan 2024
Dear Steven, Thank you for your lovely review, we are very pleased to hear you had such an enjoyable spa weekend with us here at Bath Spa.We cannot wait to welcome you back for another great stay very soon, Best Wishes,

10/10 Excellent

Arieth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing getaway
What a lovely stay, staff were super helpful and friendly, food was amazing and cleanliness was 10/10. The hotel has great facilities and very easy to locate. We will definitely be returning 😊
Stayed 1 night in Nov 2023
Response from Gaelle Himdi on 7 Nov 2023
Thank you so much for your lovely review.I hope we will have the pleasure of welcoming you back.Have a lovely day!Best wishes,Rooms Division Manager

8/10 Good

Parmjit

Stayed 1 night in Oct 2023
Response from Management Team on 6 Nov 2023
Dear Parmjit,Thank you for your review, we are very pleased to hear you had such a wonderful stay with us.We cannot wait to welcome you back for another visit very soon! Best Wishes,

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lovely Cavendish suite, the pool and spa however needs refurbishing
Stayed 2 nights in Oct 2023
Response from Management Team on 6 Nov 2023
Dear John,Thank you for your review, we are very pleased to hear you had such a wonderful stay with us, our Cavendish Suite really is quite something. We would like to assure you your feedback regarding the spa has been noted, I would like to inform you our spa has recently undergone some maintenance works and a deep to clean to bring it back to life. We cannot wait to welcome you back for another great stay in our Cavendish Suite very soon! Best Wishes,

6/10 Okay

Jorge

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Management Team on 6 Nov 2023
Dear Jorge,Thank you for your review, we are pleased to hear you enjoyed your stay with us.We cannot wait to welcome you back very soon! Best Wishes,

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality
The staff were approachable and polite, the hotel was lovely and everything was high quality. The hotel was well positioned and was a nice 10 minute stroll into the city. We can’t wait to go back!
Stayed 1 night in Oct 2023
Response from Management Team on 6 Nov 2023
Dear Matthew,Thank you very much for your 10/10 review, we are very pleased to hear you had a wonderful stay with us.We cannot wait to welcome you back very soon!Best Wishes,

6/10 Okay

Frances

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Oct 2023
Response from Management Team on 6 Nov 2023
Dear Frances,Thank you for your review, we are very pleased to hear you had such a wonderful stay with us.We cannot wait to welcome you back again very soon!Best Wishes,

10/10 Excellent

Neil

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel. Lovely rooms and amazing spa.
Stayed 1 night in Oct 2023
Response from Management Team on 6 Nov 2023
Dear Neil,Thank you for your 5/5 review, we are very pleased to hear you had a wonderful stay with us and we cannot wait to welcome you back very soon! Best Wishes,

6/10 Okay

yun

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
Good location, poor service at reception
Stayed 2 nights in Oct 2023
Response from Management Team on 24 Oct 2023
Good afternoon,Thank you for your feedback about your experience at Macdonald Bath Spa Hotel.I have taken note about the poor service received at reception and I will be grateful if you could contact me directly to discuss this further so we can make some improvements.I look forward to hearing from you very soon.Kind regards,

8/10 Good

Antony

Travelled with family
Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Management Team on 18 Oct 2023
Dear Antony, Thank you for your review, we are pleased to hear you had an enjoyable stay with us here at Bath Spa. We cannot wait to welcome you back for another great stay very soon!Best Wishes,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A three-night stay. Lovely situation and a pleasant walk into the city centre. A comfortable hotel with great spa facilities. However the service was poor with Reception understaffed. We had to go and find staff when we had a light supper in the bar. Breakfast had a good selection but the cooked-breakfast selection was not kept hot and items were dried out. Items were not quickly replenished, leaving you with half your breakfast getting colder on what were cold plates to start with. One morning the plates were dirty and had to be sent back. Some members of staff were good others were poor. Our bill came under the door and was incorrect having not subtracted the money paid by Hotels.com.
Stayed 3 nights in Oct 2023
Response from Management Team on 18 Oct 2023
Dear Guest, Thank you for your balanced review, we are pleased to hear you liked our hotel's location and thoroughly enjoyed our spa facilities on - site. We would like to apologise for the several shortfalls experienced during your stay with regards to mainly service you received, I would like to assure your feedback has been passed onto the relevant Heads of Department to ensure your feedback is acted on accordingly and the same does not occur in the future.We hope we can welcome you back to Bath Spa for another stay in the near future!Best Wishes,

10/10 Excellent

Tamsyn

Stayed 1 night in Sep 2023
Response from Management Team on 18 Oct 2023
Dear Tamsyn, Thank you for your review, we are very pleased to hear you had an enjoyable stay with us this time around.We cannot wait to welcome you back very soon for another 10/10 stay.Best Wishes,

8/10 Good

Fozia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overnight stay
Stayed 1 night in Sep 2023
Response from Management Team on 18 Oct 2023
Dear Fozia,Thank you for your review, we are very pleased to hear you had an enjoyable stay with us here at Bath Spa.We cannot wait to welcome you back for another great stay very soon!Best Wsihes,

8/10 Good

Colleen

Stayed 1 night in Sep 2023
Response from Management Team on 18 Oct 2023
Dear Colleen, Thank you for your review, we are very pleased to hear you had an enjoyable stay with us here at Bath Spa.We cannot wait to welcome you back again very soon!Best Wishes,

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Expected more, Ok but not great, not great value
Last minute booking of a garden room, and hotel was fully booked. No view from room, tiny TV didn’t work, sink plug didn’t work. Felt like a room they only use when fully booked. General sense was room was dated and a bit tired. Service was ok, not exceptional.
Stayed 1 night in Sep 2023
Response from Management team on 7 Oct 2023
Good evening,Thank you for taking the time to write to us following your experience at the Bath Spa. Please accept our sincere apologies for the inconveniences caused during your visit. We pride ourselves in offering the highest quality of standards and I was disappointed to hear that you felt a bit let down by our service. Thank you for having brought your feedback to our attention, I have set up a meeting with our maintenance manager and our head housekeeper to go through all your comments and carry out the necessary refurbishment and retraining. Once again, please accept our sincere apologies and do not hesitate to contact me directly should you want to discuss your experience further.Kind regards,